I have visited this Love Love location more than 10 times, and EVERY single time I try to order the Bento with Teriyaki Chicken and Orange Chicken and am told that they are out of Orange Chicken. Don't put something on your already limited menu if it is not readily available, or put up a sign when you run out of something that makes it clear and obvious that you are out of something. Not trying to find a different place to eat this last time I went there (4/16), I asked that they substitute Spicy Beef for the Orange Chicken. 15 minutes later the food arrived and I had on my plate Teriyaki Chicken and California Rolls, NOT Spicy Beef. On top of that, no forks or napkins had been provided and I had to ask for eating utensils again. They took all my food back in order to fix the order and provide Spicy Beef as requested, and promptly brought forks and napkins, but the forks were dirty! When told the forks were dirty, they said sorry and gave us new forks. 30 more minutes past, and everyone around us had their food, my girlfriend had finished eating her food, but mine still had not been delivered back to me. I walked up to the front and waited 5 minutes before I was asked if i needed anything, and I told them that i wanted my money back and was appalled by their service. The lady informed me that my food was ready now so she would not be able to give me a refund. I asked to talk to her manager, and he refused to talk to me, but told the lady to give me my money back. No apology for the poor service, only refunded me for the part of the meal that was not delivered, I had to come up with the correct change to avoid getting a bunch of coins and dollar bills back (meal cost was $8.95), and just shy of an hour was wasted without getting a single bite to eat. I will not be returning here, and would advise anyone else considering this place to think twice. Customers here are not treated with respect, service is poor, plates, tables, forks, and bathrooms are dirty, employees are rude, and management is lacking. I have never had worse service at ANY restaurant in the Albany area.