The first time I ever visited here was because my credit union is two doors down. I stepped in and was amazed by the cleanliness and the tasty treats. I visited several times when I was able to!I decided to order cupcakes for a Valentine's Banquet event. I ordered 24 cupcakes. I ordered a day before the event, although my wife had been in contact with Melissa, the owner, by email for a week. I was told to pick up the day of between 10 am and 3 pm.I showed up at 12:30 pm the next day. I was told the order would not be ready until 3pm. I was fine with that and decided to come back. The lady at the front then relayed to me that Melissa (in the back baking) stated she only needed to ice the cupcakes and the order would be ready. I waited 10 minutes (not a problem for me).She asked me to look at the cupcakes, and asked if they were ok. I said yes, then was on my way to the event.Upon delivering the cupcakes to my wife, she noticed that many of them were still gooey, and several overflowed the paper. Also, the icing was runny on a few. Once they dried, the cake was hard on the edges. They did not look professional at all.My wife was disappointed! We paid $50 for 24 cupcakes (No discount) and did not get cupcakes that looked like the ones they sell from the display every day!My wife promptly emailed Melissa, the owner with these dissatisfactions. She was met with a warm email that gave an apology and an offer to give half of the money back.A week later, I was able to stop by. At first I actually ordered $5 worth of goods. Then I stated that I was there to pick up the check for the order. Melissa came from the back and asked me what the problem was with the order. I stated what happened again. She retorted, "well, you looked at them and said they were fine, so what's the problem?"Keep in mind I hastily scanned the cupcakes before leaving and did notice a few irregularities at the time, but I'm no cupcake professional, also, I did not REALLY check over them.She then began to state her defense to me and put the blame of the situation on us (although she was very nice over email and OFFERED to refund half, we did not ask).It was obvious she was very upset and even quivered as if she was nervous. She was very snarky with me about this whole issue. She handed me the cash ($25 keep in mind) then told me they would no longer accept any future orders from us because of this. I chuckled and left.Melissa would rather be argumentative about the order and defend her hasty and sloppy job (several people at the event commented about the cupcakes) and then refuse business to us, than keep a customer.I would assume she would know this review would come and that her Facebook page would be reviewed as well. But she must be ok with being passive aggressive and rude to customers with legitimate complaints, who would have kept giving her business.I believe she does good work, but was hasty and sloppy with our order, and then became angry with our complaint. Customer service is key!