Honestly, not terrible, some minor improvements can be made to get back to a good rating. Utensils and men's bathroom were dirty, but not unusable. The food tasted slightly off compared to other Bob Evan's. Service was okay, but only okay because they made it right by apologizing and adding value to original order. The order however was not met and the hash browns were only cooked half way, and again, something was off in flavor. Pancakes had the same problem. Even the water (with and without a lemon) seemed a bit off, idk how that's possible. Placemats were clearly reusued as coffee stains were sitting there.Would return, but would hope things would improve between now and that distant future visit. Bob Evan's has not lost a customer, but I am slightly disappointed. And even with this review, I'm not so picky that I didn't eat it all.