1505 N Collins St, Arlington, TX 76011, United States
Review №1

I ordered 12ct nugget with 2 large fries. I received chicken strips with 2 HALF FILLED fries.After driving all the way back to the restaurant from my house to fix the order, I was told that they would not fix the fry order because I didn't bring them. I showed them a picture of how pathetically filled they were, LESS THAN HALF EACH, and they told me that they probably just shrunk.I have eaten here for years and have never seen fries shrink to less than half the size of the box. You would think after making one of their customers drive all the way back, they would go above and beyond to make it right.I always comment on how great chick fil a service is, without exception. But this was the worst experience I have ever received.

Review №2

We've had multiple incorrect orders from this Chick-fil-A location. This order in particular was supposed to be a grilled chicken club replace the multi-grain bun with white bun. We get home and there's no bun at all. Order showed correct on the receipt and we ordered from the mobile app so it seems to be a kitchen issue. We had two drinks and weren't even given a straw. Disappointing.

Review №3

I placed my order through the app for curbside pickup. Part of my order included 2 sides of Mac and cheese. They brought the order out and I noticed there was no mac and cheese but 2 extra orders of fries instead. My husband went up to the door to let them know it was incorrect. All the employee said was that they ran out of Mac and cheese and the girl that brought out the food was supposed to let us know. But the main issue I have is that I was still charged for the Mac and cheese. I did not want 2 extra orders of fries. They should have gave me a credit for items I did not receive.

Review №4

Always friendly, and very fast customer service in spite of often long lines in drive thru. Wonderful food, prepared well. Very good job. I recommend.

Review №5

Awesome as ALWAYS in Arlington..will NEVER, EVER go back to the one in Irving..altho tht is whr i stay, i will ONLY go to the Chick-fil-A in Arlington off Collins..they truly are the BEST!!

Review №6

Food was delicious- as always! Customer service is great. This is my go-to spot for lunch. Service is quick and I can always count on them to get my order right.

Review №7

The food is great, most of the employees are nice. There are two lines and it's usually packed. I placed a order online and waited about 15 minutes after someone told me it was only being bagged. It's not exactly "fast" food.

Review №8

Exceptional service as always. It was a busy lunch day and they created 2 extra lanes to take orders in addition to their usual two.

Review №9

The worker was not able to hear me well. But, maybe it was just the noise pollution outside. Other than that the food is consistent, she asked all the right questions and verified the order at loud.

Review №10

O My, Goodness,I Love This place.... The food is Awesome . I got the mac-n-cheese n a #1. Let me tell you something! It was to Live for. Come and Go with me to your nearness Chick-fil-A. I went to the one in Arlington, Tx on Cooper and I-30 Great, Staff Members. Thank you too everyone that works there .

Review №11

Always a long line but it is amazing how quickly they process you through. I wish the government could learn a little something from this chain. They now how to quickly, efficiently and professionally deal with customers.

Review №12

Excellent service despite being extremely busy in the drive thru. One drink was not what we ordered and since we were eating in the car, we simply walked up and without proof of purchase, the problem was corrected. Good job!

Review №13

Pleasantly surprised when they get my order right. Usually a 50/50 when I come to this place.

Review №14

Simply don't come to this location. Staff is not polite. They don't offer the same services as any other chick fil a in the metroplex.Love chick fil a. Won't come back to this location

Review №15

OK, nearly everyone knows Chick Fil A by now - the chocolate shakes are delicious, the frozen diet lemonade is very very good! We all know the chicken is good. A gallon of iced tea will go far. Etc - this location is great, fast service even during the busy parts of the day - all the employees are cheerful and act like they're happy you stopped by - so you get a smile, a gracious and courteous thank you for your business, and delicious food and drink! - how's that for "fast" food??

Review №16

Food was hot and ready to go. Line was long but that wasnt an issue for the men and women working outside.

Review №17

I pulled up to the drive thru and the employee said, We do not accept cash, only credit, apple pay and Google pay, is this okay? I prefer cash, but Yes this is okay. I ordered my meal and ask for a large. The employee said is medium okay? I said yes it is okay. After leaving I realized I did not get the fries I wanted and since the drink was 90% ice I also ran out and realized, no this is not okay. After some reflection I am giving a 3, because, is was okay, JUST OKAY. Not good, not bad, certainly not great, Just Okay. Nothing to make me want to go back.

Review №18

Super good service even tho lines are always hella long but bonus they always know my name when collecting my order

Review №19

Everyone loves the food, it's a given. It's so consistently good. The thing that sets this chick fil a a part from other fast food restaurants is the way they manage to move traffic through the drive thru. I've never seen an operation run so smoothly. I'm not afraid to get in a long line because I know it'll go very quickly.PS my order has NEVER been wrong. I can't say that about any other fast food drive thru. Kiddos to this management and staff!

Review №20

Picked up a grilled chicken and fruit salad for my gf and like always I had to pick up a spicy chicken sandwich for myself we love chick-fil-a. This location is very efficient and had excellent service.

Review №21

Easy app ordering, parked in a numbered slot and order was ready in less than 5 minutes! They've got it down! Especially love their grilled nuggets and sugar-free lemonade!! My favorite healthy fast food!!

Review №22

Inside is closed? Seriously?? At least now I know so I don't waste time going here anymore.

Review №23

Their food is so good! They've only gotten my order wrong once, but they were very busy and it was a good mess up - two chocolate shakes.

Review №24

I cannot say enough good things. The skill it takes to do what they do (if you know, you know) is insane. Everyone is in unison. Perfect service.

Review №25

Chick-fil-A is consistently good. What I like best is the service and attitude of the young people working for them. They are pleasant, friendly, and helpful. They seem to actually care about their customers, unlike most restaurants these days. I love stopping at Chick-fil-A. They always make you feel special. The service is so much better than even most sit down restaurants.

Review №26

Even tho they stay packed they are fast gettin yu out

Review №27

Fast and efficient as always. Some Covid19 changes, drive through assistance is now from passenger side and they no longer take cash. Breakfast chicken biscuit was delicious and the coffee strong and perfect.

Review №28

Very disrespectful crew on duty this morning. Was trying to pick up a order and whoever the disrespectful guy was should have a little more understanding when it comes to certain thing's .. Will never be back to this location ever again..

Review №29

I always love coming here. I'm always treated with respect. They definitely care. Fast as well.

Review №30

Chick-fil-A needs to train the world on great customer service. Today they were a little slow, bit still running like a well oiled machine. I asked the young lady of they still offered the family meal deal? She said no. I pulled forward to see the sign advertising the family meal deal. At that point I had no way to alter my order.

Review №31

Long lines but speedy and great customer service!

Review №32

I have never had any issues with this location but tonight was just an annoying night all together. Fries barely had anything in the carton. People were semi irritated with me asking for a receipt and saying we were missing a fry although I did find it after a couple of minutes. It was only a small fry which was like a carton with 4 fries in it. Idk of its because of pandemic or what but this location is having poor customer service at times. I spent $23 and sone change that I could have held in my pocket. Anyhow, please try to do better. Noone said my pleasure they just drilled me like I was lying over and small fry. After I found fry I said oh sorry i found it. She wanted to take my entire bag back and have the staff inside check it. Nope once its out the window you cant take it back in. I did not give her the bag. Then a person in a car behind me got their food before me somehow and had to wait for 3 cars to get food because they were blocked in. Oh well. Idk how long until I visit this location.

Review №33

Well organized, safe and fast. I'm not giving them 5 stars due to a little problem I encountered where the supervisor was not very knowledgeable or helpful. In fact I found out and solve the problem by going to their Website, which wasn't an option she gave me, in fact she didn't give me any options. But all in all, they are excellent!

Review №34

Drive through is horrible. Only the line on the right runs smoothly. I sit in line for 20 minutes before my order was taken. Or open the lobby back up to serve people that has to write to work on time.And to put a cap on the drive through orders.

Review №35

If your looking for that good Chick-fil-A service don't go here employees are rude and the food is always cold

Review №36

Worst customer service ever!I ordered through the app and put my spot number, make and model of my vehicle. Waited 20 minutes, looked at the app again and my order was canceled! I had to walk up to the front door, ask where is my food was and they told me they couldn't find me!!!! And that they still have me food on their counter! No apology not even a fresh meal!!! So disappointed...

Review №37

They could have done a better job with the drive-thru and told us which car to follow. When they didn't, cars just followed whichever one they wanted to, and it wound up getting things all ou of order so people had to wait on others to get their order.

Review №38

Very efficient. Fries great. Mac n cheese great.

Review №39

One of the best looking Chick-fil-a restaurants I've seen. With a big parking lot and efficient drive through system, this restaurant made it quick and easy to get my food and get back on the road!

Review №40

This place is amazing. The costumer service is top of the line.. Highly recommend

Review №41

I won't be coming back to this location !Not so friendly and nice here. I ordered from the app and still had to wait 25 min for curbside pick up. I would have been better off going through drive thru and then there were no peaking spots and the car hop come outside yelling at me to move my car and argued with me about .25 for extra cookies on my milkshake not considering the fact I had to wait 25 min for an order I placed 8minutes before arriving.Only reason I gave it two stars is because my kids like their toys

Review №42

Pros:Decent foodGood locationFriendly staffCons:The food wasn't quite as fresh-tasting as I expectedThe line took a bit longer to get through than I would have expected and liked

Review №43

Fast and friendly. They are always generous with their Chick-fil-A sauce. Love it!!

Review №44

Food is always good and the employees are so organized and friendly. I am in awe how they organize getting so many people their orders and on their way every time I am there.

Review №45

We waited over 30 minutes for our curbside order. It was very upsetting due to the fact we ordered through the app. We had to tell someone and they finally made our order. Not cool!

Review №46

Today on oct 14 2020 i got food here and i got So sick Seriously i hope it was just an off day and nobody else got the same batch i did but what was that i threw up all day and night and i feel so ehhh still it's terrible respect yourself enough to serve healthy food

Review №47

Disappointed... on the app said order is ready but still waited for 20 mins at the curbside for just a forested lemonade!!! No straw provided...

Review №48

Fast efficient friendly. Not a fan of no cash though. Tge chicken was delicious as always

Review №49

Absolutely the sweetest people! Excellent customer service. You can see all of their staff really works as a team!

Review №50

Fast service on drive thru seems like they have a great system to get you in and out pretty quickly compared to some other drive thru fast food and they always get my order right !

Review №51

Love the original chicken sandwich. I think they get food out faster now than before covid 19.

Review №52

I never thought I would say this but they messed up my order, but make no mistake the food was awesome and I didn't even want to turn around to let them know they messed up.

Review №53

Your employees are awesome! There were like 15 cars in front of me still got through fast!

Review №54

Every time i order from this chic-fil-la they never give me any sauce.

Review №55

Usually order through the app and pick up in the drive through. They are VERY fast. The line could be all the way wrapped around the restaurant and I could get in and out in about 7-10 minutes. Great Job!!

Review №56

We went here because our granddaughter loves it. Personally, I have no idea how this chain became so ultra mega-popular. I remember it as this goofy hole-in-the-wall place in the Mall that nobody went to. Anyway, we navigated our way through the two-lane drive-through, then waited in a designated area, before driving off 20-minutes later with our grub... which basically consists of a deep-fried chicken patty on a bun with a couple pickles. I don't get it really, but ya-know, it was pretty good.

Review №57

Chick-fil-A never disappoints. I swear all fast food chains need to take notes on their customer service model.

Review №58

Consistently quality food, fast service, and of course great customer service! I never get tired of Chick fil a!

Review №59

Love it! Fresh food and very friendly staff. Also, the line moves quickly, so there is not a really long wait!!

Review №60

Love this place. Just hard to get out the parking lot

Review №61

Dont like having to wait for the person in front of me to get their food in the drive thru when i have gotten mine already. My foods just getting cold they should really rethink handing out the food.

Review №62

Eventhough they were SUPER BUSY, their organization is extraordinary. Very impressed.

Review №63

As always very friendly and respectful staff. Very clean restrooms and dining areas.

Review №64

They make the line go as fast as possible since this is a busier location. For the most part their food is always good, rarely have issues.

Review №65

This is the slowest chick fil a I've ever been to. Still sitting in line as I'm writing this review. I stopped here with plenty of time. NOW IM LATE TO WORK!!

Review №66

I was amazed by the fast service even with a line out the door. The quality of the chicken was outstanding and delicious. Prices are a little higher than most fast food restaurants but you get what you pay for.

Review №67

It's quintessential Chick-fil-APrompt, professional and courteous.

Review №68

Very efficient drive thru and curb side svc

Review №69

Food is always fresh, drive thru line is long but fast! Customer service is outstanding!

Review №70

I will not be returning to this location. I ordered a Cobb salad to go and received this mini salad that's about half the size, but charged for the full price. I have Never gotten this tiny salad at any other location. And guess I'm expected to eat it with my hands because the fork was also left out. Really wishing I ordered more food now.

Review №71

The drive through line was efficient and proficient it moved swiftly.

Review №72

The food was hot fresh and delish

Review №73

Placed a mobile order which will cap you on sauces. I didn't even order enough for that to happen. I picked up my order in the drive-thru and they said they could not give me the sauces without charging more. I understand on the special sauces the normally have some limit, but I got 4 ketchup and some hot sauces that most locations have in the lobby with no limit. I had 2 meals and that was too much? If the app allows you to do something they need to honor it.

Review №74

The drive thru at this chick fil a is horrible! They used to have such great staff but since COVID-19 it seems as if they don't care about the customer experience. The new staff workers are very rude they get orders wrong! I normally tell ppl chick fil a gets it right everytime but not this time and the last 3 or 4 times I've been. I will not be back here I'm can easily have a nice salad some where else even if it cost more I'd rather have quality service

Review №75

Food is warm sometimes but service is fast.

Review №76

Worst customer service ever since COVID it's like they don't care! We got the wrong sandwich, the wrong salad and missing items! And when I went back they were so rude and didn't want to fix my order. So I guess I will have to check my food in front of their faces from now on!!!!

Review №77

Don't let the long lines deceive you... The great teams that work here make the long lines go fast

Review №78

Always willing to serve to make you happy. Line super long but it only took 10 minutes because of their efficiency!!!

Review №79

Always crowded. Please leave the employees alone. I can't believe even during a pandemic Chick-Fil-A is still running like it before the pandemic. Stop going to here ffs.

Review №80

Apparently, this location don't cook their chicken sandwich all the way through as states by the manager. My sandwich was undercooked in the middle and the manager made it seem as if I tried to get free food when I returned it. I won't be coming back. Plus, those kids will get your order wrong.

Review №81

Long line was surprisingly fast. Food was still good too

Review №82

The best Chick fil-A location, staff and service...nothing else to be said...hands down!

Review №83

I always have a good experience when I go to Chick-fil-A. And today was not any different. Even though we are going through social distancing, the employees were very nice and professional, they maintained a safe distance, and got you through the line fast. I really loved the uninformed red mask all the employees were wearing. A big shout out to the owner/operator Carmenza Moreno you are a doll! Thank you!

Review №84

Had to come all the way back and all the manager said was I didn't make you order . I've never had this kind of experience from this restaurant. So sad that I wasted a whole hour of my time.

Review №85

Extremely clean and inviting location. Awesome service all the way around, only moments passed from ordering to receiving my order. Great job ladies and gentlemen .

Review №86

Took my family with 4 hungry kids and they wouldn't serve me because I had a trailer attached and couldn't get through the drive through. I asked the manager if she could ring me up as a walk up and I was told no.

Review №87

Chic fil a is over rated. I just don't like it. The fries and the lemonade is good just not worth the long line that they always have

Review №88

Found out chick filet sandwiches have 1350 mg of sodium they bathe chicken in salt that is why sandwiches so delicious but my mouth is very dry and salty. I've been eating sandwiches alot and noticed my blood pressure goes up. I need to avoid eating chick filet sandwiches. Chick filet please use less salt or no salt in your sandwiches.

Review №89

Gotta love that blessed chicken! Even on keto I can find something at Chick-fil-A! This location is great. The staff is very nice and the service is so quick! Especially since they added the lines in the back. Super quick

Review №90

I was being rushed to order in the drive-thru , she ended up getting my order wrong I asked for 2 regular chicken sandwiches and she put it down as spicy. Then I asked for three cokes I only get one. The manager there said she would mail me cards to my home because of the screw up since I couldn't go back I work all the way in Dallas. I never got the cards she lied to me and I couldn't even get my money back. I had to throw away the sandwiches!!!!!

Review №91

The food is delicious and their employees are curtious during this rough time.

Review №92

Great hot food and good service, just wish when you ordered coffee that they would put the cream and sugar in it when you go through the drive-thru. They know we are driving!

Review №93

THANK YOU , Moreno, and staff for the hard work in the Texas' heat my orders for Grandbabies, fresh and hot . I saddened they will only accept debit cards for payments.......mmmm I think we might have to make other arrangements

Review №94

I love chick-fil-A but they gave me the wrong order today. I didn't receive what I paid for. I see I have to start checking what's in the bag before I leave .

Review №95

Clean, fast, and friendly service.

Review №96

Its very disappointing to get in line at 10:17 am wanting a chicken biscuit only to be told that the kitchen closes at 10:30 for breakfast. The line was moving extremely slow and I've only ever had this problem at this location. I didn't want lunch and had to continue waiting in line, even though they could have been nice and move the cone like I asked, for another 15 mins. I was very disappointed in the complete lack of customer service at the location. I would rather drive 10 mins out of my way to get to another location that takes better care of their customers.

Review №97

Great customer service and good food.

Review №98

Quick an efficient. Food was perfect. The road in front can be busy at times.

Review №99

They tend to drop the ball on details but do well on moving lines

Review №100

This location is always on point. They had at least 10 employees outside taking or handing out orders and directing traffic!!! Unbelievably great customer service and compassion!!

100 Photos
3.6 Rating
  • Address:1505 N Collins St, Arlington, TX 76011, United States
  • Site:
  • Phone:+1 817-548-7700
  • Fast food restaurant
  • Breakfast restaurant
  • Caterer
  • Chicken restaurant
  • Delivery service
  • Family restaurant
Working hours
  • Monday:6AM–10:30PM
  • Tuesday:6AM–10:30PM
  • Wednesday:6AM–10:30PM
  • Thursday:6AM–10:30PM
  • Friday:6AM–10:30PM
  • Saturday:6AM–10:30PM
  • Sunday:Closed
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • Drive-through:Yes
  • No-contact delivery:Yes
  • Outdoor seating:Yes
  • Takeout:Yes
  • Dine-in:No
  • Active military discounts:Yes
  • Fast service:Yes
  • Great coffee:Yes
  • Play area:Yes
Popular for
  • Breakfast:Yes
  • Lunch:Yes
  • Dinner:Yes
  • Solo dining:Yes
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
  • Wheelchair accessible seating:Yes
  • Coffee:Yes
  • Healthy options:Yes
  • Kids' menu:Yes
  • Quick bite:Yes
  • Vegetarian options:Yes
Dining options
  • Breakfast:Yes
  • Lunch:Yes
  • Dinner:Yes
  • Catering:Yes
  • Dessert:Yes
  • Seating:Yes
  • Good for kids:Yes
  • High chairs:Yes
  • Restroom:Yes
  • Casual:Yes
  • Groups:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
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