Ordered a burrito, was asked if I wanted sour creme and guacamole. I said yes, little did I know they charge extra, but he didn't say anything on purpose.I asked why, he said it's on the menu, however I didn't ask for it and assumed it was included like Qdoba. He didn't offer to take the extra charge off, instead he wanted to remake an entire burrito, probably because he knew I didn't want to wait.The burrito itself was disgusting. Very bland and Luke-warm at best. Not to mention for the $8+ it was pretty small.Lost a customer over a few bucks, hope it was worth it.