This place has gone downhill. I am in town on business about once a month. I always stay at the Hampton Inn right out back and walk over. The past few visits, the customer service has been poor and the food was way undercooked once. I just tried to order online and can't get anywhere on their website. Ok, so maybe everyone is online ordering at the same time...I'll just go ahead and call. No answer the first 7 times I called. On the 8th, someone picked up and said “You wanted what on that?” I said “Hello, I'd like to order food” The person proceeded to put me on hold without a word. I can't get a “Hey sorry, we're really busy, I'll be right with you”...something??!!! Anyway, I stayed on hold and walked over and was still on hold when the manager came out 15 minutes later to speak to me. I simply let her know what was going on with her employees customer service and left. I love Outback and will continue to eat the food...just never again at this one.