Our party of 3 arrived during busy dinner time, so you must make allowances for slow service. No paper towels in men's room. Don't recommend the grilled chicken salad if you expect a large salad (as compared to most other restaurants). Also, had to cut up all the salad components i.e. onions, peppers, tomatoes, and chicken. Many restaurants serve salads similarly...never understood why. If I wanted to prepare my own salad I'd do it at home! Flavor, however, was good. This restaurant specializes in chicken wings, which are a greasy finger food. I find no excuse except poor training for a server to not automatically bring extra napkins! We waited a few minutes after being served for her to check on us, but finally had to get up and find someone to give us napkins. Given the type of food they serve, I think it would be nice to have napkin dispensers on the tables. Sometimes I'm shocked by how large, successful chains can be so oblivious of customer needs.