2310 S Neil St, Champaign, IL 61820, United States
Review №1

I don't typically like Arby's but the food was hot and fresh and tasted pretty good. Fries were good. Usually curly fries from Arby's a crunchy and and shriveled and not good, but the ones I had on the last two visits (yay 10 year old who likes Arby's) were very soft and tasty. Chicken sandwich was also well put together and shake tasted good.

Review №2

Raw chicken bacon swiss

Review №3

Their new beer battered fish sandwich was the best fish sandwich I have had at a fast food restaurant. I love a good fish sandwich.

Review №4

Had a van full of people with big separate orders. Because of Covid we went through the Drive through. They were SO fast SO kind & understanding. Great food too. Kaniya was the best.

Review №5

Consistently fresh and tasty, convenient, miss the home style fries so its back to potato cakes.

Review №6

Kaniya is awesome! She is so nice even when we did 8 individual drive through orders.

Review №7

It was the friendliest arbys I have been to!

Review №8

This Buttermilk Crispy Chicken Sandwich is good but nothing comes close to that chicken bacon and Swiss they have . Man I could eat 2-3 of them at lunch easy

Review №9

Exactly what I look for at Arby's. Food is good and service was good. The wait times are the only thing I wish were better.

Review №10

Good drive thru

Review №11

Roast beef sandwiches! This one was pretty quiet at one pm. We just ordered from the two for six menu. Not a bad deal.

Review №12

Food was fast and hot.. staf was very pleasant and helpful.. I will definitely stop next time I'm in the area..

Review №13

My favorite Curly fries!

Review №14

Great fresh food. Awesome service

Review №15

Good service and the food wasn't to bad either.

Review №16

Not wearing mask when at pick-up. Acted as was ok a big joke. See they don't care if someone gets the virus.

Review №17

Been to Billy's many times now. I always get exceptional service, and I've never a meal that I didn't like. Very reasonable pricesI only gave 4 stars, because I wish they had a few more options for appetizers.A more accurate score would be 9/10 stars

Review №18

Great sliders and root beer floats

Review №19

Good service, kind people.

Review №20

They 'short' the amount of beef in the sandwiches when you order the 2 for $6 fave special!

Review №21

I visited the Arby's on South Neil Street today during the lunchtime rush and they were understaffed! I have no idea why, but the staff that was there was very efficient and kept their cool. The person at the cash register explained it might be a little slower than normal and our order was correct, hot and tasty! THANK YOU. P.S. I prefer the Hawaiian rolls for the sliders. The others were too much bread for the small amount of meat. I hope you keep the Hawaiian rolls. YUM.

Review №22

Love their market fresh sandwiches. Sometimes they have good deals on food.

Review №23

UPDATE: I don't know why it is still Drive-thru only here. But things have gotten worse at this location. I have patronized them a couple of times and they cannot seem to get an order right. On top of that, when I received my potato cakes one of them was half-size. And since it is only drive-through, you can't go back and have them make it right. I don't think I'll go here any more.I have only patronized this place in the evening, but I have found the staff to be unfailingly polite, helpful, and friendly. I order something (potato cakes) which always takes extra time, but they don't make me stand and wait for the food, they deliver it to the table.A pleasant surprise to hear "Thank you" instead of "There you go" and see a friendly smile to ask for your order instead of a dull stare. Highly recommennded.

Review №24

Always fresh and hot

Review №25

Great service and food!

Review №26

Mmmmm. Great service

Review №27

The service is always between three and four stars. Why? That is an easy pronouncement, it is based on who is at the front counter. I have been there when the manager was working and the service level was great. When the manager was not present, it was not good. The food is usually pretty good but without great service it means very little.

Review №28

Good food

Review №29

They don't have straight fries anymore :(

Review №30

Clean place, great service, and personable employees. Also, if you have young kids, they have easy kids' meals with apple sauce in a pouch.

Review №31

Cashier was a bit snippy, but the food was hot and the place was clean.

Review №32

Beef and swiss is always hot and yummy I

Review №33

Bad service. Gave me the wrong food in the drive thru.

Review №34

Food was hot and order was correct

Review №35

I have always had good service at this Arby's location. The staff has always been friendly. The service has always been fast, and the food has always been good. There is ample parking and it is easy to get into this location from the road. The restrooms have always been clean.

Review №36

Nicest and most friendly Arby's I've ever been too.

Review №37

Worst dinner we ever had!! Food was cold just like the service we had!! We won't be back again!!!

Review №38

Not bad but you will most likely have to wait for " fresh food"

Review №39

I'm glad they have homestyle fries.

Review №40

It's very expensive and they don't put as much meat on the sandwiches anymore. It's almost all bread. Staff is very good and it's kept very clean.

Review №41

I've always order same item from Arby's, the smoke bbq brisket sandwich. So much sauce so flavorful and soft. Apparently Arby's curly fries is good with Arby's sauce. But I just don't like it that much. Jack in the box curly fries better seasoned.

Review №42

Good Food ! Great Service

Review №43

Great staff. Clean facilities

Review №44

Good food and the order's always right

Review №45

It's Arbys so it's decent food. BUT the two times I've used the drive up it took forever! And one time, because the window is literally right next to a set of train tracks, a giant freight train was roaring by and it was loud and scary. GO INSIDE!

Review №46

Great food very clean dinning area and very clean facilities. And service was fast Courteous and properly motivated to satisfy customers.

Review №47

Quick service and a good tasting milk shake.

Review №48

Great drive through customer service! Always happy and striving for excellence.

Review №49

For fast food Arby's has sent of the best food you can get. Nice change of pace from fried nuggets and burgers.

Review №50

I'm a fairly regular customer at this Arby's. The one consistent factor that keeps me coming back is the food. The food was good, but the restaurant has been pretty dirty in recent visits. As another reviewer stated, I concur that things were sticky, and it looks like the place is in need of some new renovations. Outside of the food, which was good, not awe-inspiring, the restaurant needs some new interior help. With the lack of cleanliness, the place is average, thus the 3 out of 5.

Review №51

It's Arby's, for heaven sakes! Use coupons when you go. And remember, they have the meats!

Review №52

Its the best Arbys in town. Fresh food, great staff

Review №53

Very fast drive thru service. The order was correct. I've had better food but for Arby's it was good

Review №54

It has been a while since we went there and it was a surprise to see all the new items.I stuck to my favorite, the roast beef.

Review №55

Had horrible experience today at 6:25pm. Waiting in line about 10min, employee created my order in terminal but then I wasn't able to pay for my food with 4 cards! And employee said that is my fault, all my cards are blocked and there isn't problem with terminal! Even didn't try to check it, just kicked me off. Guess what: my cards working perfectly in another place. Beware!

Review №56

Fast, friendly, and the food was hot amd tastyGood location.

Review №57

Decent food at a decent price.

Review №58

Food was great, guy at counter was a little rude to my friend and I though which is why I'm giving a 3 star rather than a higher rating.

Review №59

I waited in the drive up for 24 minutes. The food was great when I finally got it but there is no excuse for the lengthy wait. After all you cannot get out of their drive up lane once you are in it.

Review №60

They have the best curly fries!

Review №61

Love their BLTs. Service was good as well.

Review №62

Clean, fast service. Lk

Review №63

Long line & not impressed. Food cold

Review №64

Meh. It was an arby's. Don't forget your jamocha shake.

Review №65

We just went through this location with a large order (family of 5) and Lyn working the drive through was absolutely amazing. She was clear, helpful, courteous, and pleasant. I cannot recall having a better drive thru experience.

Review №66

Best sandwiches....a lil pricy but they are worth it!

Review №67

Good food high price

Review №68

Their customer service has always been amazing! I wouldn't recommend going to any other Arby's in the area though. as a company 4 stars but for this location only 5 stars!

Review №69

Good food and good staff. Not as fast as some of the other places but the food is better and takes time to make.

Review №70

Super friendly staff, very courteous and nice about the rambunctious kids we'd brought :)

Review №71

Took forever in the drive through but the food was good and warm

Review №72

Food is just okay.

Review №73

Pleasant,fast & courteous--have to add clean---

Review №74

The sandwich had no taste. Very disappointed

Review №75

Tasha B. Provided great customer service.

Review №76

Always slow and the food is cold every time

Review №77

This is one of the best Arby's I have ever been to. Every time I visit this store I have a great experience. People are so friendly and food is always hot and fast. No complaints here. Can't say the same about the one on Cunningham.

Review №78

Great Food!!! Very Nice People

Review №79

Clean fast and friendly

Review №80

They have the meat! If you're lucky they put it on your sandwich

Review №81

Decent sandwiches

Review №82

Fast, friendly service--a bell ringer!

Review №83

The food was prepared sloppy. I ordered the two for 5 the cajun fish was cold and old. The beef and cheddar classic was a mess. The service was very slow and the employees didn't care.

Review №84

Had the Reuben and it was delicious!

Review №85

Seems their meat is getting harder to find , curly fries are over cooked , and their drinks are never set right ! Either too much carbonation or syrup is old

Review №86

Greater then McDonald's!

Review №87

Food was good. Drive thru was super painfully slow. 20 minutes to move 5 cars.

Review №88

Hot fresh food, fast, good and friendly service.

Review №89

Service was fast, food was good and just as ordered, a few people who had to wait a bit longer for some food that was still cooking were offered free dessert for their wait which seemed very considerate.

Review №90

I wasn't feeling well when I ate there. the placeia clean, staff friendly & food is always good.

Review №91

Went there today for lunch.. waited for 25 minutes to get my food. I ordered the cajun deep fried turkey sandwich to go.. but actually got a fried chicken sandwich. There was only a fry cook and 1 lady working the lobby, drives, and making sandwiches herself! I wish I had paid attention to make sure she was wearing gloves to make food after handling debit cards and cash. Wont be going back there..there's many other resturants by this Arbys that are faster, cheaper, and tasty.

Review №92

They were very patient and nice.

Review №93

Clean, fast, friendly. If there is a train, you're stuck in the drive through until they can hear your order.

Review №94

Excellent Service. Shout-out to Claude!

Review №95

Can't believe the Jr. Roast beef is gone.

Review №96

Food was good, service was just 'ok', but the place was fairly dirty. Nasty carpeting, unclean restrooms, and everything seemed just sticky. Your basic and average fast food place really.

Review №97

Slowest drive thru ever!

Review №98

It was Arby's, all right. Overpriced, mediocre, slow... But strangely satisfying.

Review №99

DE'OSHA is what you get when you look up excellent customer service!!! She was great! Knocked it out of the park!! The food was amazing!! I had bourbon BBQ brisket!! So good. Im getting another one to take to work for my dinner!! You have to try it!!!

Review №100

The onion buns dont taste the same...I miss those!!!

25 Photos
4 Rating
  • Address:2310 S Neil St, Champaign, IL 61820, United States
  • Site:
  • Phone:+1 217-398-5677
  • American restaurant
  • Fast food restaurant
  • Deli
  • Takeout Restaurant
  • Sandwich shop
Working hours
  • Monday:10AM–10PM
  • Tuesday:10AM–10PM
  • Wednesday:10AM–10PM
  • Thursday:10AM–10PM
  • Friday:10AM–10PM
  • Saturday:10AM–10PM
  • Sunday:10AM–10PM
Service options
  • Drive-through:Yes
  • Dine-in:No
  • Takeout:No
  • Fast service:Yes
Popular for
  • Lunch:Yes
  • Dinner:Yes
  • Solo dining:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
  • Alcohol:Yes
  • Kids' menu:Yes
  • Late-night food:Yes
  • Quick bite:Yes
  • Salad bar:Yes
  • Vegetarian options:Yes
Dining options
  • Breakfast:Yes
  • Lunch:Yes
  • Dinner:Yes
  • Dessert:Yes
  • Good for kids:Yes
  • High chairs:Yes
  • Restroom:Yes
  • Casual:Yes
  • Groups:Yes
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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