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Dunkin
515 S Neil St, Champaign, IL 61820, United States
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Ab
Review №1

I went into the store and there was people in there with no mask on and the store employee was talking to them also did not have a mask on then he fixed my order without putting a mask on I threw my coffee away I would not go back to this place again ever it is disgusting and this Dirty.the owners better start doing something about this place or else I'm going to make sure that they close it down from the health department this place is a disgrace to the City of Champaign the city should investigate them as soon as possible this place is disgusting.

Ja
Review №2

Been here twice, both times it was the worst Duncin ive ever had, staff is a mess, today they gave me half of a small chai latte. This picture was before taking a sip.

CC
Review №3

I have missed Dunkin! I live in a place that does not have Dunkin, so stopping here was heaven, and the counter girl was so sweet!

Ed
Review №4

Hit or miss with customer experience. I had one guy in the drive thru window be really rude to me since I had a harder time deciding my drink selection. He could have been frustrated but still not a nice thing to treat customers poorly. Aside from that, I would say that the drinks that I get seem to be of less quality control than those I would typically get from a Chicagoland Dunkin.

Te
Review №5

Homie at counter decided it was ok to flavor my drink when all I asked for was sugar. Disrespectful and unprofessional.

Gr
Review №6

Delicious coffee for a more than reasonable price. Kind service. Thanks, folks!

Tr
Review №7

Cashier had no personality but coffee was good.

Fr
Review №8

Coffee was burnt, terrible! Wasted money.

Ch
Review №9

Saturday is $1.30 cone day. Very courteous staff.

Gr
Review №10

Never been there till yesterday. The gal that put together my sandwich had gloves on. I watched her rub her hair twice then put my sandwich together. I will never go back...

Wi
Review №11

A great start to a great day

Fr
Review №12

I will be bringing friends next time. Bring your appetite because portions are filling.

Dy
Review №13

I have been here 3 days in a row. All 3 days they got my order wrong and were very rude. I asked for the same thing all 3 times. I asked for a “double chocolate donut” The first time they gave me the wrong donut and the wrong coffee(just a random coffee). The second time I asked again and pointed to the donut and explained it to the cashier. This time I got a different donut then the first time still THE WRONG DONUT! The third time I said if they mess up this last time it's over so I Gave it ONE last time. This time they charged me for two donuts and didn't even give it too me and gave me the wrong coffee I asked for hot and they gave me cold. So I'll never go there again sadly.

jo
Review №14

Do yourself a favor and give this place a try. i'll return with my coworkers.

De
Review №15

Friendly and fast service!!!

ky
Review №16

Ordered a large ice tea, took the first zip and it tastes like coffee

Ky
Review №17

Fine food and coffee. Although they have more of a donut selection I think I'd still rather go to Walmart and spend 5 dollars on 12 donuts than 15

Ma
Review №18

The person taking order was new and made a mistake, no big deal. But the manager still compensated us more than fairly. He over heard we had not been to their store in years and wanted to make sure our visit was a good one. I had not complained from the mistake as it was an easy one to make and no big deal. Super friendly staff, and good food

Br
Review №19

Drinks are always prefect. It's my favorite dunkin by far.

Br
Review №20

Worst matcha latte imaginable

Ri
Review №21

They prepare the god flavors you wanna taste

Bl
Review №22

They're good most of the time, but sometimes the drive thru staff is not very kind and they don't fill the orders accurately. Overall they are decent.

La
Review №23

This used to be our favorite place for coffee drinks in town. Think there was a staff change? The last few times, our order was wrong and the drive-thru attendant was rude (which is -really- weird for this place...they were the friendliest)! We'll try it again in a month or so maybe, instead of almost every day. I miss their coffee!

Mo
Review №24

I haven't had any issues with this location until today. I ordered an iced coffee refill and was accidentally given a hot coffee. I kindly told the drive-thru worker, who simply stared at me after and said "Well, it's already made" and tried to hand it back. She then offered to put ice into the hot coffee and I kindly declined, and said I just wanted iced. She tried to tell me that I ordered hot coffee. Definitely didn't. She eventually filled the cup with iced, but I was the one that ended up apologizing profusely. She didn't once. This situation was handled unprofessionally and I felt completely disrespected driving away, especially since she started yelling at me in her language as I left the drive-thru. This is definitely not the way I wanted to start my morning, although I love Dunkin' iced coffee :(

Ak
Review №25

They have the worst customer service at all of the Dunkin' Donuts

Iv
Review №26

Good breakfast sandwich

Ka
Review №27

Always fast and friendly at this location, never have an issue with my orders!

Sc
Review №28

Always fast friendly service with awesome doughnuts and coffee. I am very disappointed that they have all seemingly phased out my all time favorite doughnut the lemon creme filled. It's been unavailable at all locations I've visited recently!

De
Review №29

Busy, perhaps too busy, but they didn't screw up the order and I got it in less time that other Dunkins took to even respond to my presence.

Je
Review №30

2 stars because the product was enjoyed.The service at the drive thru was terrible. The staff was very rude and gave the impression that customers inconvenience them. When I corrected them in handing me the wrong order, the staff members started arguing with me about what I ordered. Once they figured their life out, they basically threw my order into the truck. I've been on 2 separate occasions and after the 2nd time with the same experience, I've decided to give a review.Advice to management: Don't let scrubs serve customers that keep your business operational. Seek employees who are willing to provide actual customer service. Ensure your employees are well aware of the experience a customer should have and, their impact on the business. Their lack of ability to provide such service, may be the demise of the business. Document and release. Your employees aren't giving you minimum wage material and, CHECK YOUR GOOGLE REVIEWS!! I mean, does anybody pay attention around there?

An
Review №31

This Dunkin is great! They give fast service whenever I come, even during happy hours. My iced coffee is always served right and they put a great amount of flavoring and cream in. The staff is super friendly to me. I love coming before class or work and I usually get through the whole drive thru in under ten minutes.

Vi
Review №32

Do not eat them everyday, but the donuts are always good.

Co
Review №33

Always Springfield really turned around with Maya

Ke
Review №34

Like the coffee way better than Starbucks.

Pa
Review №35

People there are kind of rude. I have gone to other one most of time to get ice cream. Keep wanting to get the brownie sundae and they never have the freaking brownie. I also got no whipped cream on my sundae. Don't known why I go there.

j
Review №36

It's a Dunkin'. I think we all know what to expect. The place appears clean and service is acceptable.

Sh
Review №37

Should have read the reviews they had the worst customer service. Asked for a chocolate donut, her response: No. That's it just no tried to order 3 other things all with the response of no. So I finally asked what do you have?? And the response I got back was so annoyed. Definitely won't be back.

D.
Review №38

Need to take orders more accurately

Co
Review №39

I go here everyday after 2PM during happy hour. I order the same thing everyday , Vanilla Iced Coffee Heavy Cream heavy sugar. They always make sure my order is correct && if I don't like it they make sure and fix it.

Br
Review №40

They are always quick, efficient and do a great job with your order!

La
Review №41

Waited in line for 15+ minutes at 2pm on a weekday, only to find out they were out of almost all donuts! Thumbs down.

ji
Review №42

We had icecream it was great. Great price to.

Ev
Review №43

Good service, nice food.

Jo
Review №44

The service was good but the donuts were ok at best. There are a lot of places were the donuts are better than here.

Ge
Review №45

Fast service and friendly, effective staff

St
Review №46

Been eating there donuts for years so if like fresh donunts go to Dunkin donuts and thay have good drinks also

Ma
Review №47

Service here is very poor and often times un professional. My family and I used to always stop by when we were in town and grab some iced teas. For the past several months when we stopped by and we got the tea it tasted very bad like it had been sitting out forever and had gone bad or the equipment had not been cleaned in a long time . We informed the store of this and the worker became very defensive with us.

An
Review №48

Donuts always awesome parking lot is small. The drive thru is very tight not truck friendly

Ka
Review №49

Not the best. Employee didn't speak English so it was hard to communicate

Al
Review №50

I refuse to give this location any more chances. Countless times I have gone here and every single time my order is incorrect. They are incapable of making a proper drink! I can't even go to the Prospect location because they are just as bad! It is amazing these locations are still operating with the amount of screw ups they have.

To
Review №51

Great service and great donuts

He
Review №52

Always helpful staff, and great food

La
Review №53

Love the ppl

Da
Review №54

Amazing drinks everytime

Mi
Review №55

Food was good, service was just okay

Al
Review №56

This location is very quick first and foremost! I only get Iced Coffee at DD but this locations Iced Coffee is delicious. I used to go to the one on Green St but since their Iced Coffee has tasted very bland and I can't even taste the flavor I request, I've began using this one. It is also very clean and spacious inside.

St
Review №57

Very poor service. I ordered a Vanilla Chai Latte in the drive through, but when I drank it, it was not right. Tasted super bitter like coffee. I went in and explained that it tasted wrong and the worker told me I was wrong and that there was no way he made it wrong. He did agree to make me a new one. Walked out, took a drink, and it was still wrong! I have no idea what he was making, but it wasn't a chai latte. Won't be going back any time soon

Aa
Review №58

Not a good place. The employees are rude and the donuts are stale.

Ti
Review №59

Nice, friendly and quick staff. Unfortunately they were nearly out of doughnuts when we visited. For an establishment that stays open until late evening hours, with their main item being doughnuts, it's odd that the were nearly out of them shortly after lunch.Their iced tea is absolutely the BEST! Their tea along with latte's and cappuccino's are on special from 2pm to 6pm and sooooo worth it!!

de
Review №60

My favorite coffee shops

Ho
Review №61

EMPLOYEE WAS VERY RUDE AND DISRESPECTFUL TO ME EARLY MORNING 5-7-19. SHE WAS ALSO DISRESPECTFUL TO ANOTHER EMPLOYEE. I WAS TREATED UNFAIRLY WHEN I SHOP HERE ALL THE TIME. SHE THREW MY RECEIPT AND GAVE ME A NASTY LOOK IN FRONT OF MANY OTHER CUSTOMERS. WHEN I ASKED WHY SHE THREW MY RECEIPT INSTEAD OF GIVING IT TOO ME SHE WAVED MY OFF AND TURNED TO ANOTHER CUSTOMER. I WILL NO LONGER SHOP HERE

Sp
Review №62

Fast, good food, ok donuts I'll fight you if you diss KK

Ka
Review №63

Drive through worker was unable to change a latte to an iced coffee. The worker also explained that doing so would require payment for both the unwanted latte and the new iced coffee. Is this common practice?

S
Review №64

Love hash browns.

Io
Review №65

Extremely long waiting time at drive through, had to give up.

Fa
Review №66

I was given the wrong order and went back inside to fix it. I went inside and was told I said my order wrong. The women working the register wouldn't let me switch the coffee even though they charged me double the amount for the wrong coffee. I recommend going the extra mile and going to the Dunkin on Green Street. They are not rude.

Ce
Review №67

1st time ever....Not big fan of there coffee but service was awesome!!

we
Review №68

Very fast service

Na
Review №69

Dunkin donuts is absolutely amazing! This is reallyjust your average dunkin, but that's really good. Really clean place and great and fast service. I mostlygo to get iced coffee which from 2:00 to 5:00 PM is$0.99 any size! America runs on Dunkin

sh
Review №70

The man at the register of spoke very little English and he did not smash my ice-cream down enough because it fell right off when I was walking awaybut the cotton candy frappuccino taste amazing

St
Review №71

People working inside are very rude and don't speak English on top. Food is often not fresh. Horrible customer service, never again.

Me
Review №72

Lemon filled donuts tasted like pine-sol

Jo
Review №73

Staff is not very friendly and pretty careless. I've been here about a dozen times and they've messed up more order at least once. This is probably my least favorite Dunkin' in C-U.

Br
Review №74

Worse and slowest drive thru service. Waited 10 minutes in line during a Saturday morning and had to pull off from the window without even getting my coffee to avoid being even later to work

Na
Review №75

Friendly staff, the $1 iced coffee between 1pm and 6pm is wonderful.

Ch
Review №76

Rude staff. Seems they think they serve you overpriced cake and treat you like dirt, too. Dirty and unkempt, chairs askew everywhere, staff overly casual.

Da
Review №77

Good place for a quick breakfast.The coffee is "famous", and just as good as the other chains.

Sh
Review №78

The service is excellent with a smile they're very patient with serving you waiting for you to pick your ice cream. It is a very pleasant environment

Am
Review №79

Oh, my, goodness. Nutty coconut is fabulous. Chocolate chocolate is so creamy. People are helpful and kind.

He
Review №80

I'm giving them 2 stars because of the drinks. The donuts always seem dry whether I stop early morning or late afternoon. Hit & miss on the service being decent

Ja
Review №81

Of course the cons are a upset stomach if you have to much lol but I don't care I love this place to bits .... The donuts are so yummy and the place is clean ...also the customer service is good ...

Ma
Review №82

Love the iced coffee, but donuts are dry

Ja
Review №83

Yummy coffee. As good of a donut as your going to get anywhere.

Yv
Review №84

It's worth the trip!

Ke
Review №85

Pretty much a typical Dunkin Donuts but what gets you here is the location. Perfect location right on the corner of two major thoroughfares in Champaign. Easy walking distance to campus as well as some housing just off campus. Other than the location, this is a normal Dunkin Donuts really.

me
Review №86

Good dunkin with a basking Robbins two for one here. Always get your self a good coffee.

To
Review №87

Staff is friendly and the service is quick on top of they're good deals and cheap prices compared to most coffee shops.

Ra
Review №88

Great staff super service. Love love

Co
Review №89

How could you not love Dunkin

fo
Review №90

Always good for a quick stop a donut and coffee if you're on hurry

jo
Review №91

Poor service and mediocre food

ad
Review №92

Good coffee

Mi
Review №93

Terrible service surprised they stay open

Ka
Review №94

Very rude while ordering. The person who prepared my coffee overflowed the cup and it kept spilling .

Au
Review №95

Awesome service, they remember me sometimes when I pull to the window ( maybe I'm there too much) only negative thing I have to say is if you have a bigger vehicle the drive through can be a tough one to maneuver. Not really their fault though because they're working with the space provided.

St
Review №96

Quick service, and a good variety of donuts available even later in the afternoon/evening.

Ma
Review №97

It's always quick in and out. The only thing wrong is they have a very heavy hand when it comes to sugar. You ask for one in your drink it seams like they put two or three. Maybe it's the sugar syrup they use.

Jo
Review №98

We stopped here to get coffee drinks for my wife and I, and ice cream for my son. They were very friendly, and the lady even gave my son a couple free cookies to bring home!

Co
Review №99

Drive thru Drive-thru Drive-thru! How great, just enter on Neil and drive up. Coffee is hot and the price of your items are always posted digitally when you reach the cashier. Great Hashbrowns.

Ja
Review №100

The free wi-fi is always a plus. It's a great way to prepare for the morning. I also have a cup of coffee on my way home after a days work.

Information
65 Photos
100 Comments
3.5 Rating
  • Address:515 S Neil St, Champaign, IL 61820, United States
  • Site:https://smart.link/abu8tr12sc1y6?utm_source=google&utm_medium=local&utm_campaign=gmbwebsiteorder&utm_content=336486
  • Phone:+1 217-359-7005
Categories
  • Coffee shop
  • Bagel shop
  • Bakery
  • Breakfast restaurant
  • Donut shop
  • Fast food restaurant
  • Takeout Restaurant
Working hours
  • Monday:6AM–9PM
  • Tuesday:6AM–9PM
  • Wednesday:6AM–9PM
  • Thursday:6AM–9PM
  • Friday:6AM–9PM
  • Saturday:6AM–9PM
  • Sunday:6AM–9PM
Service options
  • Delivery:Yes
  • No-contact delivery:Yes
  • Takeout:Yes
  • Dine-in:No
Highlights
  • Fast service:Yes
  • Great coffee:Yes
  • Great dessert:Yes
  • Great tea selection:Yes
Popular for
  • Breakfast:Yes
  • Solo dining:Yes
  • Good for working on laptop:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Coffee:Yes
  • Comfort food:Yes
  • Happy hour drinks:Yes
  • Kids' menu:Yes
  • Late-night food:Yes
  • Quick bite:Yes
Dining options
  • Breakfast:Yes
  • Dessert:Yes
Amenities
  • Good for kids:Yes
  • Restroom:Yes
  • Wi-Fi:Yes
Atmosphere
  • Casual:Yes
Crowd
  • College students:Yes
  • Groups:Yes
  • Tourists:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
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