If I could give no stars right now I would. There is 2 people here working right now and the line is out the door. We have been standing in the same spot literally for 20 minutes and haven't even moved forward. The 2 employees working couldn't beat a snail in a race right now, that's how slow they are moving. They see the long line of people and it doesn't motivate them to move a little faster. One of them, Ashley, apparently feels that she either doesn't need to work or doesn't want to cause she is worse that the other employee. All the while there is a very long line of customers that are getting upset and some actually got tired of waiting and left. This is absolutely TERRIBLE service!! They lost a lot of customers tonight which means they lost a lot of money. Unbelievable that they have no care or concern about the extremely long line of customers that are clearly getting upset and frustrated by their, the employees, actions. Trust and believe this location lost my family as customers after this situation tonight, and we visited this location frequently. Management needs to re-think or re-evaluate some of their employees. There is absolutely no reason that it should've taken us over 40 mins just to get to counter to order especially when we 1st arrived we were only 4-5 customers back. And to make matters worse, now that we are up to the counter to order, I guess I shouldn't be surprised but the employees feel they can have an attitude towards the customers. Plus I had to repeat myself 4 times and now I'm getting my ice cream slammed down on the counter by the employee. But wait, now there's more.... after having to repeat myself 4 times about wanting a chocolate shake, Ashley still forgets to make it and yet again I have to remind her and we have already paid and she is still standing there like a lost puppy so now I have to stand around and wait even longer while she finally makes the shake. I HAVE NEVER BEEN TREATED LIKE THIS IN A PLACE OF BUSINESS WHERE I'M A PAYING CUSTOMER!