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Cold Stone Creamery
2970 E Germann Rd suite 5, Chandler, AZ 85286, United States
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Kr
Review №1

I just stopped in for ice cream about 20 minutes ago. There was a long, white strand of hair in my ice cream! This was not my hair! My hair is black! That is disgusting! I went right hack inside, showed the manager; she casually apologizes as if there was no other solution. These people need hair nets. Everyone and anyone serving any type of food needs hair nets and beard nets. I will never go there again! DO NOT EAT HERE!

Za
Review №2

This is my favorite Cold Stone since the new ownership. The staff is super friendly and extremely accommodating. They give liberal free samples to taste when you're not sure how much you want to walk on the wild side. It's always clean and has a welcoming vibe. My kids and I love the little flourishes they do when they mix the ice cream. It doesn't hurt that this is the best ice cream out there! We absolutely love that they still sing with the tip jar. If you haven't been here in awhile I strongly recommend giving it another chance, the new ownership has really done a great job embracing everything a Cold Stone should be.

Cr
Review №3

Great ice cream and friendly service, there's nothing to negative to about that. Personal favorite combo to get is the coffee ice cream with a brownie and peanut butter cup mixed in. Can't go wrong with that mix of flavors in my opinion. Would recommend this place to anyone wanting a some ice cream

Pr
Review №4

This is a really great place to eat ice cream. This is my favorite ice cream parlor. This ice cream parlor has a lot of ice cream flavors. It also has a lot of toppings for your ice cream. You can also buy cakes here. They also have limited-time only flavors sometimes. just loooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooovvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvveeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee this place!

Ra
Review №5

Creamy, awesome and delicious. There usually are younger kids working, but they seem to do a good job...some better than others:-)

Jb
Review №6

Have not been to cold stone in 10 years and the Awsome young ladies who work their were so awsome amazing service and we loved our ice cream we will be back

Re
Review №7

I was really sad to see that they didn't have any lemon sorbet which is my favorite. However, it was clean and the service was prompt. The employees that served us were very nice and patient with our large group. Overall a great experience! :)

Al
Review №8

This makes me sad to write because I love coldstone so much, but this location was just terrible. We went for my birthday and the service was terrible. For starters all there are signs still up from fathers day, which displays a massive amount of laziness since that was over a month ago. To further prove that our server actually stopped paying attention to us mid order and started helping someone else then forgot half our order. Then once everyone had ice cream they disappeared after sitting on their phones in that door way for about 10 min. We sat in the lobby unattended for about 20 min. We even had to help ourselves to the lids.To the manager and owner of this franchise: we are trustworthy people, we did not steal anything from you. However had we wanted to we could have walked out with hundreds of dollars worth of ice cream cakes and your employees would not have even noticed unless we used snapchat to televise it. I would reccamend you correct this. It's only a matter of time before someone takes advantage of it. Also I'm very disappointed in the experience we had at your ice cream shop. It did not uphold the cold stone promise.

Ro
Review №9

Love this place because ice cream! If that wasn't enough there is this guy there who will toss your scoop up in the air and catch it in the cup! See attached picture!

Bi
Review №10

Ice cream was good but it's impossible to get the attention of the staff once you receive your order. Much more interested in being on their phones than customer service

Ca
Review №11

Peanut butter perfection is exactly what the name states

Ro
Review №12

Absolutely Love Cold Stone ice cream! Highly recommend the Strawberry Blonde it has a sweet and tart taste, a perfect combination!!

Er
Review №13

Just love the creations that you can come up with here. Also like how when you pick out your ingredients that they mix it all together. There is a delicious treat here for everyone.

Br
Review №14

Exactly what I wanted.

Ph
Review №15

I love their ice cream n personal add-ons!

Kr
Review №16

Sometimes I think there are just too many options. But variety is the spice of life!! Location was clean, gentleman behind the counter was nice. Ice cream was good.

Ry
Review №17

I haven't had a chance to swing by one in several months, and I LOVE ice cream. Was a late night desicion but a good one at that! I felt alittle bad that I showed up 15 minutes before closing, but while outside in my vehicle eating a muchh older couple showed up on the dot for closing time and the young ladies inside still served them, good service all the way around. Delicious

Da
Review №18

Do they still sing when you give them a dollar?

Do
Review №19

Great ice cream and attentive service. Wish it was a little more affordable.

Ri
Review №20

Great crew! They were friendly, patient, and made great ice cream.

St
Review №21

This location was lacking on employees the last time I was there. There were only 2 people working and a ton of people in line (out the door). When I went to order, they were out of 3 flavors, so it was limiting. The treat I received ended up being half melted by the time I received it (maybe the freezers aren't cold enough?). I could tell the employees were hard at work, but this wasn't the best experience. Definitely over paid for what I got.

Ka
Review №22

They're French vanilla ice cream tasted aweful. It was like frost bitten or old. I couldn't even handle it. I didn't realize until after I let the store.

Ba
Review №23

What else can I say about ice cream? It's great, creamy, multiple and abundant flavors plus add-ins galore!!! Uuummm, its super yummy!!!

_s
Review №24

Cold stone was great I would suggest getting the small because the rest is a lot I mean I could only eat half of the small

Le
Review №25

So good funn and delicious

Va
Review №26

Good location. The staff is friendly and lines move fast.

Tr
Review №27

Really great place for a birthday. Courtney was an awesome helper.

Go
Review №28

Staff patiently waited for my grandson to pick his flavor and even gave him samples

Sk
Review №29

Do not call in an order for pick up. I was told my order would be ready and when I arrived I was told they had a customer walk in and they had not started my order. So what about the other 30 min they had to make it? Bad service!!! You call in an order so you don't have to wait. That's the point.

Jo
Review №30

Good service and ice cream was delicious.

JE
Review №31

Very friendly place the staff is great and the manager is a doll and there prices are the best .

Ma
Review №32

The staff is super friendly and always nice. They actually close at 9 PM.

Ka
Review №33

Got my ice cream then the young man tossed it in the air and made it land in my cup. I was like ohhkayyyyyy

Ca
Review №34

Ice cream was amazing. Staff were friendly, helpful, and fast.

Da
Review №35

If I could give no stars right now I would. There is 2 people here working right now and the line is out the door. We have been standing in the same spot literally for 20 minutes and haven't even moved forward. The 2 employees working couldn't beat a snail in a race right now, that's how slow they are moving. They see the long line of people and it doesn't motivate them to move a little faster. One of them, Ashley, apparently feels that she either doesn't need to work or doesn't want to cause she is worse that the other employee. All the while there is a very long line of customers that are getting upset and some actually got tired of waiting and left. This is absolutely TERRIBLE service!! They lost a lot of customers tonight which means they lost a lot of money. Unbelievable that they have no care or concern about the extremely long line of customers that are clearly getting upset and frustrated by their, the employees, actions. Trust and believe this location lost my family as customers after this situation tonight, and we visited this location frequently. Management needs to re-think or re-evaluate some of their employees. There is absolutely no reason that it should've taken us over 40 mins just to get to counter to order especially when we 1st arrived we were only 4-5 customers back. And to make matters worse, now that we are up to the counter to order, I guess I shouldn't be surprised but the employees feel they can have an attitude towards the customers. Plus I had to repeat myself 4 times and now I'm getting my ice cream slammed down on the counter by the employee. But wait, now there's more.... after having to repeat myself 4 times about wanting a chocolate shake, Ashley still forgets to make it and yet again I have to remind her and we have already paid and she is still standing there like a lost puppy so now I have to stand around and wait even longer while she finally makes the shake. I HAVE NEVER BEEN TREATED LIKE THIS IN A PLACE OF BUSINESS WHERE I'M A PAYING CUSTOMER!

gu
Review №36

They can't make a milkshake if their life depended on it 2 stars and that's pushing it SMH

De
Review №37

Rich, creamy ice cream with lots of choices.

Ve
Review №38

Yummy mint ice cream, and sweet staff members. I love how the quality is the same every location you go to. Must have been to a few dozen of them in my life :-)

Da
Review №39

I understand this is a large chain ice cream shop, but they amaze me with the consistency of their ice cream creations. Its delicious every time! I stop in almost every time I see one around town.

Ku
Review №40

The quilted coffee caramel cake is the best! Ordered one yesterday for a family get together, and it was a definite hit. Offset the burnt sausages that I made nicely.Good save coldstone, good save.

Ja
Review №41

Currently sitting in this Coldstone right now. I said hi to the girl and she ignored it and said "what can i get you?" In a rude tone. I shrugged it off. I asked her for extra fudge in my mud pie mojo but it was so plain. My boyfriends mud pie mojo was made by a guy working here as well and was made amazing! I go to coldstone all the time for the mud pie mojo and its my first time at this specific coldstone, im dissapointed.

Pe
Review №42

If I could give a 10 score for service I would. I had some relatives visit from out of country and it was their first time at ColdStone. The girl behind the counter was so sweet explaining everything to them ,and let them try different flavors and things. The icecream was delicious too for sure. :-) Will return here for sure.

No
Review №43

Very nice staff and delicious ice cream. They let me customize it any way I wanted it.

La
Review №44

I work next door and they send me on ice cream runs all the time. They know me so well that I just call ahead and have all the orders ready when I come pick up. I dont know if they do this at all codstones but they are definitely cool at this one!

Li
Review №45

Not a great cold stone experience. Staff was short, the fudge brownie was plate super poorly. I've had a better experience at other Cold Stone's

te
Review №46

Good Icecream tonite! was the Bomb!

Ne
Review №47

Took my date here after seeing a movie, and it was 5 minutes to close, but the girl at the counter still made us our icecream. Very good service, and nice employees.

Sa
Review №48

I love their ice cream cakes. The cookie dough is the best.

Se
Review №49

I love how creamy the ice cream is, and their cakes are delicious too. Bit pricey but worth every penny.

Ma
Review №50

33 minute wait. Ice cream was good, but exactly what expected.

Re
Review №51

Friendly staff and great food

CD
Review №52

Great flavor, always great service

Ma
Review №53

I scream, you scream, we all scream for ice cream. Good location by the theaters. Decent choices (unless you are counting sugar and calories).

pr
Review №54

People were good no working sink into he bathroom ooooo gross

Ma
Review №55

Horrible. Waited 15 min for them to make me the ice cream with the churro in it. After waiting that long I got a churro that tasted freezer burnt!!

Gr
Review №56

Great summer!

Mi
Review №57

Always delicious!

Na
Review №58

Yum! If you are hard to please or picky when it comes to ice cream and add ons...this is where to go! They hand mix any combo of ice cream and condiments to your hearts desire. Not a lot of seating, like the old parlors but you can also pick up an ice cream cake or a pint, on the go.

Jo
Review №59

An excellent dessert place to come to after lunch or dinner. It's sort of expensive, but it's worth it if you have a coupon.

Ka
Review №60

Nice staff, nice location!

Je
Review №61

Chocolate Devotion is a great creation.

J
Review №62

Always good.

Ka
Review №63

Always great

Bl
Review №64

Yummy!

Gi
Review №65

Love ittttt

To
Review №66

Delicious as usual!

Su
Review №67

There is one person working Sunday afternoon and we're all in a long line

Ma
Review №68

Expensive but good

Ka
Review №69

We got the smallest size for 4 people and $20 shouldn't be that much for ice cream

Ke
Review №70

Yummy

Ar
Review №71

I didn't

Ra
Review №72

Nice clean store, and the cakes are delicious, definitely worth the money.

La
Review №73

Clean and great location

Ra
Review №74

Ummm yummy

Ca
Review №75

Yummy! Great service and amazing ice cream!

Je
Review №76

Great ice cream

ra
Review №77

Everyone likes this place

Go
Review №78

Awesome service, Awesome smoothie

Co
Review №79

Pretty good ice cream

Sh
Review №80

Best there is!

Fr
Review №81

Called ahead to confirm that they were able to make, had everything needed to make , and knew what a banana split was and it was confirmed they did . 5 minutes later the same incompetent help that I just spoke with now was confused and confirmed that they could make me one but a traditional banana split would be over 8 dollars or so . If you decide to go there be sure to have a simple request and not to confuse the simple minded help with an outrageous order like a banana split.

Ad
Review №82

Amazing ice cream

Pa
Review №83

Best ice cream cakes I ever had, and I dont usually like sweets.

Information
47 Photos
83 Comments
4.2 Rating
  • Address:2970 E Germann Rd suite 5, Chandler, AZ 85286, United States
  • Site:http://www.coldstonecreamery.com/stores/20912
  • Phone:+1 480-821-1570
Categories
  • Bakery
  • Ice cream shop
  • Dessert shop
  • Frozen yogurt shop
  • Restaurant
Working hours
  • Monday:11AM–10PM
  • Tuesday:11AM–10PM
  • Wednesday:11AM–10PM
  • Thursday:11AM–10PM
  • Friday:11AM–10PM
  • Saturday:11AM–10PM
  • Sunday:11AM–10PM
Service options
  • Delivery:Yes
  • In-store pickup:Yes
  • No-contact delivery:Yes
  • Takeout:Yes
  • Dine-in:No
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
Highlights
  • Great dessert:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
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