I have been shopping with WinCo since 2007. I thought I was a valued customer. My experience yesterday proved otherwise. Did you know that unlike Fry's, Basha's, Safeway, Walmart, Sprouts, and Costco, WinCo has no curbside pick up option? This means their mask policy is more of a suggestion since they will allow anyone in without one who claims to have a medical condition. COVID-19 has been active in the country for half a year now and they have not bothered to step up and protect the communities they serve like other grocery stores have. I have a compromised immune system from chemotherapy. I have had others shop for me since the pandemic hit America as my oncologist suggested I avoid being in public. I was put in a situation yesterday where I had to go into the store and was mortified to watch the assistant manager navigate a group of non-mask wearers from one kiosk to another because they didn't have a card to pay for their items and the kiosk they picked was for cards only. She also did not clean the original kiosk they were using, even though they present higher risk of infecting others due to their lack of face coverings. They had their masks dangling around their necks though, and pulled them up to cover their faces when they THOUGHT they were going to be asked to wear them. When I expressed my concerns about this behavior to the assistant manager, Ally, she dismissed my concerns immediately and cut me off to give me the WinCo script about not being able to confirm if people have a medical condition or not. I worked at a hospital before I started chemo. I know the HIPPA laws. She did not have an ounce of empathy for someone like me who is in danger of dying when in public even before covid-19. I called corporate to express my disappointment in Ally and the WinCo policy. The woman I spoke with, Kylie, was just as dismissive and was even rude to me because I asked her to stop interrupting me while I explained my concerns. She couldn't even empathize with my unique situation and validate that my fear of less than safe practices in their store could lead to my death is justified. I still have not heard from the store manager, Mark. I called WinCo three times this morning since 8am, it is now 10, and the employees screened my calls and refused to direct me to anyone but Ally, the assistant manager I had the initial negative interaction with. This was poorly handled at every level and I am immensely disappointed in WinCo as a company. I will never shop there again and I encourage anyone who is suffering from an immunodeficiency or knows someone who is suffering from an immunodeficiency to avoid WinCo, as their policy puts the comfort of the few over the lives of the many.