2559 Chino Hills Pkwy, Chino Hills, CA 91709, United States
Review №1

Fantastic food, very kind employees, regularly good ambience. They charge reasonable rates and the food quality is great. Keep it up.

Review №2

Very clean fast-food restaurant. Also the playground is very fancy and new. My kids love it!

Review №3

The kids that work her are nice, but No matter what I order, I'm always asked to GO PARK and wait for my DRIVE THOUGH ORDER. Seriously? I need to wait 15 minutes for a 20pc McNugget and fries???? - And don't bother going here with a sweet tooth.. The ice cream machine never seems to work and they don't sell cookies, yogurt parfait or the chocolate cakes my kids want. To top it all off, prices are MUCH HIGHER than other McDonald's in the area (example: $1.25 for an apple pie as opposed to 2 for $1 like others). This is THEEE WORST McD's I have ever been to. You are better off going to DelTaco or Carl's Jr across the street. This place is seriously a last resort option.

Review №4

I would have given them 5 stars but they couldn't remember to put bbq sauce in the bag for the nuggets.

Review №5

The food was great, but it was national cheeseburger day yesterday and they were advertising special promotion online. When I got to the restaurant, I tried to order what I thought I had read was the special, but it was the wrong cheeseburger and there was no mention of the special. I had to ask twice about it. The promotion should have been advertised all over the restaurant and the employees should be promoting it rather than discouraging it. Too bad.

Review №6

Exceptional food, friendly staff, constantly great ambience. They charge reasonable pricing and the food quality is excellent. Kudos.

Review №7

This McDonalds Has Great Customer Service Because I See Friendly Employees

Review №8

Really great service and the staff is awesome I go to this McDonald's because of the service and the staff! If they get my order wrong they are so courteous and helpful to me...and always service with a smile!

Review №9

Great drinks and always greatly known for their fish sandwich.

Review №10

Great quick breakfast. Staff very friendly.

Review №11

Good French fries big mac is smaller now and fair prices

Review №12

Update your hours!! Poor management. You lead customers to believe you're open when you're not. Perhaps I should call corporate to have them educate you on how to keep your hours updated??

Review №13

Usually pretty fast for food. Always buy the $1 drinks

Review №14

Drive through is horrible. It seems like every time I go, it takes upwards of 15-20 minutes just to get a simple order. Twice now, I have gone there and ordered a smoothie, only for it to take 25 minutes to get my drink at the window. It's called fast food for a reason.... the management staff clearly doesn't care

Review №15

Chino location on Central has fast drive through even with long lines to order.

Review №16

I went here the other day (May 15, Friday) through the drive-thru at 10:35pm. The manager on duty I believe is nearly called Karina told me, ”Due to Covid-19, the closing time of the store during weekdays is 10:30pm and weekends is 12 midnight.” I went there again the next day ( May 16, Saturday ) at 10:35pm, She told me again the drive-thru is closed. It should be closed at 11pm. Why did she close it early if it is closed at 11? She shouldn't deserve to be a manager if she lies and she didn't wear any face cover any time I went there.

Review №17

Walked in and picked up an order to go. Everyone masked up and socially distant!

Review №18

My husband and I went through the drive through tonight and asked for 2 mcdoubles we received 2 mcdoubles with tartar sauce. ABSOLUTELY DISGUSTING!!!! This is not the first time this has happened to us at this location. They screwed up our breakfast order 5 months ago as well as confusion with our dinner a couple weeks ago too. Do yourself a favor and go to a different location. A 30 minute drive out of your way is better than a wasted meal at this location.

Review №19

Cold food and slow service is what i experienced

Review №20

Went for my 3-yr old daughter to play. Decent Play Place. Hand Sanitizing Wipe Station is there, but empty. They said they would fill it, but didn't. Ordered a Happy Meal, but they don't have box for it. At the very least, my daughter had fun.

Review №21

This McDonald's is the slowest place I've ever been thru and the staff needs a lot of work. Some know what the are doing but most of them done. But the food is always hot. Fries are under salted (no salt at all. Every time!) They never have the stuff for Mcflurry or shakes . And please don't order anything chicken here. They under cook the chicken everytime.

Review №22

It's McDonald's its always okay. Clean store though.

Review №23

This is the perfect place if you want to wait 15-20 minutes for 6 chicken tenders. Was running a little early for an appointment that I had to be at, but since I waited so long ended up being late. The manager gave me a refund and offered to give me the tenders after they were ready. I just left them since I now didn't have the time to eat them.

Review №24

Staff was very friendly and the location was pretty well kept. Could use a bit more attention to cleaning tables but overall a nice visit.

Review №25

They take to much time getting u the order

Review №26

Dont have the travy patty past 12

Review №27

5 stars

Review №28

This store looks newer and cleaner than many other location. The staff are nice but the service is kind of slow. Was here for the international day and got the international burger day for 1 cent of Japanese Yen (which is around $0.0001 USD)...Great Deal~

Review №29

Clean play place, good customer service.

Review №30

Good luck at this McDonolds incompetent staff or just bad service. District manager this store needs help!

Review №31

Hey to be honest every time I'm here and want a simple icecream cone they always say "ohh sorry are icecream machine is broken" and I'm like yea sure

Review №32

Clean. Everything was right in my order. Nice people. Exactly what McDs should be :)

Review №33

I love the chicken sandwiches and the fries to and the coffee

Review №34

Food took 25 min, cold nuggets. Tables were all messy and some sticky. There was an alarm going off in the play place that no one was doing anything about. A few employees were joking around. Garage Garage Garbage! This place needs to burn to the ground

Review №35

I only really come to this mall for two things. The Freshh Donut shop and McDonalds. This one is never crowded and the food seems pretty fresh. My last time here I had the filet of fish combo with a diet coke. It was very good. I have always used the drive-through.

Review №36

Clean place and renovated setup.

Review №37

They good low fat substitutions

Review №38

Kids play area needs better lighting

Review №39

I love there coffee!

Review №40

Good atmosphere all around

Review №41

Cold food

Review №42

Place is horrible and has the most racist customer service. Def check out anothee macdonalds just not this one!!!

Review №43

I come here a fair amount and overall am always pleased and enjoy the food. People are fine and I have nothing to complain about.

Review №44

Stopped for lunch before the rush. Ordered the Fillet O Fish meal. My order taker was prompt and polite, gave correct change, and told me they'd call me when my food was ready. The order was hot, correct and properly portioned. Decided to stay and eat rather than eat in my car as I originally planned. The dining area was clean, but the condiment area was a mess. The drink tops were strewn about, the ketchup dispenser was empty or broken. Signs warning of a wet floor were still up, although the floor was bone dry. In short, someone was slacking on lot and lobby maintenance. The manager sitting in the lobby doing paperwork didn't seem to notice.As I was leaving the lunch crowd started coming in. None of these items had been addressed. I urge management to make better use of their labor to get closer to a 5 star rating.

Review №45

This McDonald's is the best I've visited in California, Montana, Oregon, Texas, and Washington. Better quality coffee than Starbucks. Outstanding food quality. Highly recommended.

Review №46

Fries need to be crispy not soggy...calm down with salt.

Review №47

It's McDonald's what is there to say, really? Other than you should NEVER deviate from the vast NIGHTMARE menu that you're faced with, which by the way is wuite daunting at first glance but ALWAYS order straight from the menu or it's a sure bet that it WILL NOT be correct when you recieve it. Or do as I do and never eat that stuff just the fries and yes they CAN and do mess that up as well.

Review №48

Ordered at the kiosk but it didn't produce a receipt for me

Review №49

The food is good but seems like a lot of uber eats drivers in drive thru every time and makes for a lot wait . 4 stars

Review №50

Standard new macdonald's. Nice inside, free wi-fi, kid's area.

Review №51

I'm waiting 30 minuets for one order and I ordered cpy btrmk chicken the chicken size small like one piece nugget

Review №52

Like the fries, but chicken nuggets taste like cardboard. Daughter loves it.

Review №53

Customer service was average-poor.They got my order wrong 3 times in a row. Food quality is usually poor at this location.I've found pieces of rubber in my food, and on many occasions the sweet tea/sodas has little to no flavor. Double check your food and drinks if you order food here.

Review №54

Long wait! Never no urgency at this location

Review №55

Mconna's is not what it used to be, now they have terrible food high prices

Review №56

It was a very interesting experience.We waited 10 minutes in line to place our order. During this time we observe several people having to go back to the counter to retrieve other items on their order. We finally we're called for our food 15 minutes later. We also had to return to the counter to finish our order. They were very under staffed.In the mean time my husband approached on of the managers to let him know that there was toilet paper with poop on it in the children's play section. Both the men's and women's bathrooms were really dirty and appeared they had not been cleaned in awhile. we were very surprised with our experience. This restaurant is in Chino Hills, a very nice Community. I think a Regional manager needs to pay a visit.

Review №57

Good Burger for the Price.

Review №58

Good food, however tends to run slow during peak times.

Review №59

I ordered bacon smoke house combo and 20 piece chicken nuggets. I waited OVER 30 mins in the drive thru and I got so tired of waiting I parked my car and went inside and my food still wasn't ready. They didn't try to make eye contact with me and avoided me. I asked for a refund. Without any apology they gave me back my money and spoke to me in a very condescending way. I only ordered three things and i thought there were a lot of customers but there weren't any people inside and it was 2car front of me in the drive thru. So I went inside and spoke to someone and they said my order wasn't up on the screen, then the person who took my order said it was. But “ still not ready “Then the manager came out and was just so rude. I'm extremely upset by this customer service. If they forgot to put in my order the least they can do is apologize but instead speaking to me in such a rude manner?They really need re training for manner and speak to customers. VERY DISAPPOINTED!!!

Review №60

I order my food from the drive up window, it was not ready, so pull up to a place to wait for my food, they said it would be 2 minutes. I waited for 5 minutes got out of my car to go inside. I went to the counter to complain and my food was seating in a holding place with no one about to bring to my car. I will never go to McDonald's again.

Review №61

Food is always good.Service needs help.Order short, wrong & cold..Greguribe55

Review №62

I always have issues gettin my order correct.

Review №63

Nice for kids to play. If I like Mcdes then this is your place nice and clean.

Review №64

Ran out of Apple piess which isnt a first for this locatio, then told no strawberries for sundae. How does that happen?

Review №65

Had a big mac yesterday and the meat was so old it was half the size it's supposed to be and dark and chewy. Had to throw it away. What a shame. How do you screw up a big mac...

Review №66

Food is alway fresh, hot. Service is fast

Review №67

Most stupid mc Donald's, missing fries and don't admit that they made the wrong orders, requesting coming back to check the order. Stupid...

Review №68

It's a McDonalds

Review №69

Neastest McDonald's I've ever been to.

Review №70

Prices are higher than other McDonalds. Prepare for sticker shock.

Review №71

The kids love this place

Review №72

Always a pleasure to come to this particular Mcdonalds, easy access fast and fresh food and their customer service is outstanding!!

Review №73

Not the cleanest McDonald's I have been to, floor and table are always greasy and dirty. Play area is nice but needs a good cleaning. As with most McD, remember to double check your order before you leave!

Review №74

The worse McDonald's. Waited 45 minutes for number to be called. Tried to pick up food, told food wasn't ready. Told, "Busy, people called in".Just messy. Definately not fast food!

Review №75

They really need to work on keep this restroom clean

Review №76

Great double quarter pounder. Hot and fresh. Yum!

Review №77

Always a great bacon egg mcgriddle

Review №78

We walked in to get some breakfast before a trip out to the beach and the place was very dirty. They cleaned up the table after we asked and things were good. Then a lid fell off the cup and we made a mess. I feel like it was pretty much a wash at this point. Apologized to the poor guy that had to come back over to clean up the table after our mess up. He was cool about it and warned us that those oj cups never seem to work correctly with the lids.

Review №79

It's McDonald's...decent food. Went because my son asked for our mom/son time.

Review №80

Love the $1.00 hamburger

Review №81

Nice place

Review №82

They put onions on my when I said no onions.

Review №83

App won't work!!!

Review №84

Long wait for a Frappe....

Review №85

CustomerService can be better

Review №86

The employees, never give the right orders.

Review №87

Convenient and fast.

Review №88

This is my go to McDonald's. Only complaint I've had are sometimes the Chicken nuggets look odd (Dry and deflated..?), and another time they forgot to give me the sauce for the nuggets, but otherwise the staff is courteous and prompt.

Review №89

Great place for cake and pastries

Review №90

I enjoyed the meal it was chicken avocado good customer service thank you.

Review №91

Perfect for quick bite to eat.

Review №92

Drive thru takes a very long time I have been coming here morning noon and night and the drive thru is slow. food is good just make sure you double check when ordering

Review №93

Slow service.

Review №94

Good place to eat

Review №95

Never open 24 hours so don't even advertise it. Chino Hills tax pretty high.

Review №96

The worst McDonald's I have ever used

Review №97

Nice and clean. We all love it.

Review №98

Always good and hot fast food

Review №99

Love their coffee

Review №100

Incredibly slow they were overwhelmed

100 Photos
3.3 Rating
  • Address:2559 Chino Hills Pkwy, Chino Hills, CA 91709, United States
  • Site:
  • Phone:+1 909-606-4800
  • Fast food restaurant
  • Breakfast restaurant
  • Coffee shop
  • Hamburger restaurant
  • Restaurant
  • Sandwich shop
Working hours
  • Monday:5:30AM–12AM
  • Tuesday:5:30AM–12AM
  • Wednesday:5:30AM–12AM
  • Thursday:5:30AM–12AM
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:5:30AM–12AM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • Drive-through:Yes
  • No-contact delivery:Yes
  • Takeout:Yes
  • Dine-in:No
  • Fast service:Yes
  • Great coffee:Yes
  • Play area:Yes
Popular for
  • Breakfast:Yes
  • Lunch:Yes
  • Dinner:Yes
  • Solo dining:Yes
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
  • Wheelchair accessible seating:Yes
  • Coffee:Yes
  • Kids' menu:Yes
  • Late-night food:Yes
  • Quick bite:Yes
  • Salad bar:Yes
Dining options
  • Breakfast:Yes
  • Lunch:Yes
  • Dinner:Yes
  • Dessert:Yes
  • Seating:Yes
  • Good for kids:Yes
  • High chairs:Yes
  • Restroom:Yes
  • Casual:Yes
  • Groups:Yes
  • Credit cards:Yes
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