Food is Great. However, the service is terrible. I ordered a half dozen bagels to go, and out of that, I wanted one bagel toasted and buttered. I was told that the 5 would be easy, but because I ordered one to be toasted I would have to wait in line with one of their buzzers. My buzzer was number 19. I waited patiently for 30 minutes, then I found out they were on order number 35. The guy who told me I would have to wait (the cashier) was prepping orders that were taken after mine. Why couldn't he have bagged up my bagels, toasted and buttered my ONE bagel, and gotten me out the door? I have never seen any bruegger's operate this way, not even the one downtown at lunchtime. Their process is SLOW, and undoubtedly the intention was to get people through the line faster. Fail. I went to this location for breakfast at 10am, and then on the way back home, stopped in for more bagels. They were equally as slow both times, so this is not an isolated occurrence.