I can't write a review on the quality of food, because I never got to taste it. Here's what I can write... I had contacted this vendor via TheKnot mid March 2017, because of the AMAZING reviews. She did respond quickly, and prices seemed well within our budget. I asked to set up a tasting, and she told me she had April 1st, at 2pm available. I responded with "we will take it! April 1st, 2pm. See you then!" or something like that. She asked for us to put together a list of what we would like to taste, and submit within two days - we did. That was it. Today came, we arrived at the scheduled appointment [not having heard from/contacted the vendor since Mid March - but assuming the appt was still on, since I had confirmed and hadn't head otherwise] We got there at 1:36. Myself, my fiance and our daughter were there and we were waiting on my father, who had a 50 minute commute to get there and my future in-laws to arrive. We were all very excited - and I had full intentions of booking today, given the great reviews I had read. When we walked in, we waited for a bit and then we were greeted by a gentleman who I am assuming is the chef. He asked if he could help us, and we told him we had an appt.. he said he wasnt aware of any appt. [But the table was set with place settings, and there was a sheet with my name on it on the table...] he stepped to the back and called Jeanette. When he came back a few minutes later, he said that we were supposed to be there at 1pm, and that Jeanette had another appt and had already left. At this time, I pulled up the email conversations between me and Jeanette, and showed him that we had confirmed for 2pm. He called her once again, in the back. When he came back, he let me know that there was food there that he could REHEAT and we could try it - although it wouldnt taste the same as fresh, but he didnt have the ingredients to remake all the food I had asked to taste. It had been sitting there for an hour.. He also said that Jeanette wouldn't be coming back, as she had an appt [that was apparently more important than ours.] But she would be willing to meet with us next weekend to discuss the proposal. I never got an apology from Jeanette. She blamed the entire thing on me, saying that I was supposed to be there at 1pm - and then still expected me to book with her!? I have emails stating the appointment was at 2pm. And lets not forget - I WAS EARLY. We arrived at 1:36pm - and she was already gone. So, if she had to leave by then to get to another appointment - how was she supposed to be there for my tasting appointment?! If this is how this company handles the first encounter with a potential client, I would HATE to see how they handle your actual wedding day. I wouldnt plan on them actually being there when they say they will. Jeanette, I was ready and willing to write you a check for whatever that proposal said today - that's why my father drove 50 minutes to be there. I am sorry you werent more organized and professional. I had an interest in your company because your prices seemed great - but I am definitely willing to pay more to go somewhere where I am respected.