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Potbelly Sandwich Shop
28 Fountain Square Plaza, Cincinnati, OH 45202, United States
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Ty
Review №1

Delicious sandwiches (no comparison with Jimmy John's and Subway) and Broccoli and Cheddar soup is great! - better (and cheaper) than Panera.

Ca
Review №2

Short wait even when lines are long. Mac and cheese was super tasty and very filling. Do expect it to be crowded, it's a popular spot right on the square with lots of businesses on all sides. Being one of few quick lunch places it gets a ton of traffic.

Lu
Review №3

Definitely worth a return trip.

Yi
Review №4

I've always enjoyed potbelly! I was here recently and I have to say they manage the downtown weekday lunch rush quite well. We had to repeat our order again at the counter so I'm not sure why they had someone record it as the line went through (logistics maybe?). At any rate, they got through an impressive amount of people in record time. Staff was friendly and food was delicious as always. Hope to stop by when things are a bit slower to just enjoy the experience!

th
Review №5

This is my first and last time going to a Potbelly Sandwich Shop! I never knew any establishment could be worse then a Jimmy John's sandwich. This sandwich is pathetically small for a premium price. The meat is shaved on and the toppings cut into fourths. The photo is the whole sandwich contents on just half of a 9 inch sub roll. If the food isnt sad enough the staff was less then welcoming to a customer service for a person introducing as a first time Patron.

Ph
Review №6

This is a solid Potbelly location and it always delivers the experience you would expect. It is conveniently located in Fountain Square in Cincinnati. The staff have always been very friendly, helpful, and they keep things moving well when the restaurant gets busy. I always enjoy coming here and enjoying their delicious Italian sandwich.

Va
Review №7

Ate there when I was in town.I loved everything about this place. So mad we don't have one here where I live. The Turkey Club on flat bread was DIVINE! Wish I could get up and get one now.

Ne
Review №8

Some moderately healthy options which still taste good, reasonable prices, friendly staff.

Ho
Review №9

I always enjoy eating at this location. The food is good. That being said, I recommended my company use them for a business meeting at the office. It was supposed to here at Noon. It is now 1:00 and still no food. I am hungry and am very disappointed. I don't know if I will ever eat here again.

Ca
Review №10

I've been at this locations about 4 times during lunch hour and although the food is ok, the customer service experience is not so much. Twice I've ordered online and when I get there the order is NEVER ready; today I waited 15 additional minutes for my order after the "pickup time" and also my special instructions were not followed (wanted tomatoes and Italian dressing). If you wait in-line the place is so loud that chances are they will get the order wrong too... I have asked for "regular bread" and got "flat bread". I don't understand how such a busy location hasn't come up with a better system. Perhaps some people should be solely dedicated to the line, others to online orders? They should have two completely different counters where people working are not bumping on each other. The workers are always nice and apologetic, but the system they have to work with is awful.

De
Review №11

We had a very large catering order scheduled for delivery. The morning of the delivery there was a change in our schedule and we needed to move the delivery slot. The Potbelly team was very accommodating and the order was delivered at the new delivery time. The food was good and they made sure the hot food stayed hot and the cold stayed cold.

Br
Review №12

Great sandwiches and great price. Even when its busy I'm in and out. Love this location.

Ni
Review №13

Great location for a relaxing fountain square lunch. Fair prices, good food, quick service during the lunch rush.

Je
Review №14

This place was so good! Love the vibe an style of this place. Staff were great!

An
Review №15

It is a good place to eat at

Lo
Review №16

Good food good time's

Th
Review №17

I love me some Potbelly chicken n cheddar.

Su
Review №18

My favorite breakfast and lunch spot in downtown Cincinnati

Y
Review №19

Quick in and out service. Love their sandwich choices and especially their hot peppers. Super hot pepper, but delicious.

Da
Review №20

Nice food, would go there more often if it weren't for the RUDE SERVICE. Ask for a little extra and get a severe rebuke.

Ju
Review №21

Fast service, good food, friendly staff

Bo
Review №22

Crowded, but very friendly staff and my sandwich was yummy.

C
Review №23

Good food and fast service

Ni
Review №24

Great sandwiches, great service. Fast and efficient handling of the extremely busy fountain square lunch rush.Also, saw the lady in front of week that forgot her wallet. Cashier gave her meal for free, told her she didn't have to come back (lady said she would run to office). Something you don't see every day.

Am
Review №25

Apparently this is the only Potbelly that gives a couple pickle slices when you order a whole pickle. I also ordered avocado for my toddler twice. When I asked about it after I got the rest of my food, I was told we had to pay extra and get in line again to order it. For $1 you get a quarter of an avocado refrigerated to the point it was a hard chunk. Not sure what to do with that...

De
Review №26

Very good food!

Bi
Review №27

Great sandwiches and good quick service even though it was very crowded.

Jo
Review №28

Quick service, even during our busy lunch hour, and great sammies.

王怡
Review №29

Friendly staff with heartwarming smile.Tasty sandwiches and farmhouse salad.Great place to sit in and enjoy the food.

Jo
Review №30

Mom loves there soups so much as soon as she gets paid she go's there and gets soup from them every month.

Er
Review №31

Quick, friendly service. Delicious, nutritious salads at reasonable prices.

Da
Review №32

Great paint job!

Mi
Review №33

Love the Italian sandwich!

Ed
Review №34

Great service every time I've been there. And fast, even when there has been a long line.

K.
Review №35

Tried to do their online ordering today.... ONE hour wait to pick it up. Defeats the purpose of doing it.

Ke
Review №36

Love their food

He
Review №37

The staff was super friendly and the food was delicious.. First time ever going and wont be my last.

Br
Review №38

Good service even though they were very busy and meal was above average. Would eat there again.

Jo
Review №39

Delicious sugar cookie!!

DU
Review №40

Great food and a great time

Ju
Review №41

I love their cookies and there's lots of seating!

ch
Review №42

Friendly service and variety of soups.

Br
Review №43

Great place for lunch. Gets busy but they keep the line moving.

Al
Review №44

Have used the app to order ahead of time and they never have the order ready. What's the point?

th
Review №45

I was really good

Da
Review №46

Great

Ga
Review №47

Amazing food

Ne
Review №48

Excellent sandwiches and milk shakes.

Ra
Review №49

Good food, no complaints.

Br
Review №50

Amazing food! Wish they had it in Utah!

Se
Review №51

Delicious

Li
Review №52

Good food and service.

Information
36 Photos
52 Comments
4.2 Rating
  • Address:28 Fountain Square Plaza, Cincinnati, OH 45202, United States
  • Site:http://www.potbelly.com/FountainSquare?utm_source=google&utm_medium=organic&utm_campaign=Yext
  • Phone:+1 513-381-5572
Categories
  • Caterer
  • Sandwich shop
  • Deli
Working hours
  • Monday:10AM–4PM
  • Tuesday:10AM–4PM
  • Wednesday:10AM–4PM
  • Thursday:10AM–2PM
  • Friday:Closed
  • Saturday:10AM–4PM
  • Sunday:10AM–4PM
Service options
  • Delivery:Yes
  • Dine-in:Yes
  • No-contact delivery:Yes
  • Takeout:Yes
Highlights
  • Live music:Yes
Popular for
  • Lunch:Yes
  • Solo dining:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible restroom:Yes
  • Wheelchair accessible seating:Yes
Offerings
  • Coffee:Yes
  • Comfort food:Yes
  • Healthy options:Yes
  • Quick bite:Yes
  • Vegetarian options:Yes
Dining options
  • Lunch:Yes
  • Dinner:Yes
  • Catering:Yes
  • Dessert:Yes
  • Seating:Yes
Amenities
  • Good for kids:Yes
  • Restroom:Yes
Atmosphere
  • Casual:Yes
  • Cozy:Yes
Crowd
  • Family-friendly:Yes
  • Groups:Yes
  • Tourists:Yes
Payments
  • Debit cards:Yes
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