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Buffalo Wild Wings
12459 Cedar Rd, Cleveland Heights, OH 44106, United States
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JJ
Review №1

Just ruined our experience due to lack of knowledge and arrogance.It used to be great but now this place has gotten worse and worse in last 2-3 years!!I was ordering carry out at Cleveland heights location. They receptionist at the location told me I can only get 1 sauce for 15 wings (medium order) instead of usual choice of 3 sauces. When I confirmed the same, she told me ‘those days are gone'. I told her that even if I place an order online for 15 wings, it is allowing me option for 3 different sauces.I requested her to get me connected to manager on site but she didn't. I just didn't know what else to say.I hope they hire better people who know what they are selling and how things work.Thanks

Sh
Review №2

To begin my experience of placing an order (#20062 10/03) - I was hung up on after being on hold for 9 minutes. Called back again to yet again be placed on hold for 8 more minutes. I asked for boneless wings - yet was given regular wings. One of the four boxes of wings that I recieved were dry and hard as a rock (you can see that photo in comparison to a wing from a box that was fine. I not only didn't get what I paid for (boneless) but also recieved old, dry wings - such a waste of time.

Su
Review №3

Had an experience where I specified boneless wings and received traditional wings. This has happened to me twice and I've only ordered from here 3 times. The first time I let it go. The second time I called (Order #20039, Cashier #2, 9/26/20). To the restaurant's credit, the manager listened, did a bit of detective work, admitted the mistake, and he refunded me promptly which I appreciated.In terms of the food quality, the wings are consistently below average of other BWW locations. First, there is no place to grip the wing without getting your hands sticky. The wings themselves are cold/stiff, and honestly look like expired chicken left in a freezer for a year.To cap it all off, the order described was a pick-up order that, for whatever reason, took 45 minutes to make. To be fair, it was a Saturday evening and seemed like they had high delivery volume (watched 6 DoorDash drivers park, pick up their order, and leave before I got my order).I've never dined inside, but the atmosphere looked welcoming and the televisions tuned into college football were a welcome sight amidst this pandemic. Customer service was also pleasant.Hope to see things improve, but as of now, would not recommend this location.

Ke
Review №4

Service is always fast and the food good. One of my favorite wing places. I suggest the honey BBQ and garlic parmesan... For those who like to be braver they have hotter flavors.

Ba
Review №5

My wife and I came in at 9 oclock and we were told that we can order but we can't dine in due to under staffing. But if i can sit here and order food to leave. Why can't i sit here and watch a game and eat at the bar. We only drink water. I don't get it

De
Review №6

The service is the truth; good. The food is great, my complaments to cheif.

mi
Review №7

It was a very bad experience, the sauces on the wings were very less which is fine tbh but what I am shocked about is that In my burger we found a hair from the middle of the burger and they refused to take it off from the check becoz i took a bite out of it and i gave the rest back eventually. I love this franchise but I would rather prefer a different BWW Location.

An
Review №8

This was one of the best places in Cleveland to get wings. The taste was complete, the service was wonderful, and we kept refills. Cleveland Heights BWW

As
Review №9

I go to so many Bdubs this is like, my 4th review on one. But anyway, I found that funny.I guess that means I review quite a few of them. But this review I'm super excited for.I went here on a date expecting the usual busy, loud, kinda headache inducing crowd I'm used to in busier locations. What I found was a really relaxed smaller crowd. Keeping in mind the time and day, I was really impressed.This particular location has a very unique layout unlike any I've seen before. I love the bar, and even more so the people behind the bar. I believe the bartenders name was Brian. Which, I apologise in advance if I got wrong, but he made my date and I feel super welcome, we were checked on constantly and made sure we were happy at all times.The food was actually better than im used to in Bdubs, though not to say any others I've been to have been worse off.If you come here, even if busy, you will have such a good time here. I promise you. The experience I had with my date, sitting at the bar, I still had such a great time. If you need wings or a place close by to watch the game, this place is perfect for you.

Da
Review №10

Literally one of the most unorganized places in Cleveland. If you try to place an order ahead they will leave oh on hold for well over half an hour, and still won't answer. The management needs to get a handle On the poor professionalism of their staff. The orders are always messed up, staff is confused, all around just a bad experience.

Vi
Review №11

Great food large area inside for family gatherings small parking in the back as well as outdoor patio.

C
Review №12

Service was up to par and i enjoyed the environment. It was very relaxed and fun. The pool tables were a great get away. I would definitely go back to dine again.

Li
Review №13

The service there was wonderful. The hostess was very patience with us, we had a group of about 25 to 30 people. They did practice social distance.

M
Review №14

The general manager attitude was dry and unpleasant. My food was very cold so i asked if it be re-made...he really didn't want to give me dipping sauce. I didn't enjoy his presence,

Ke
Review №15

Service was very slow. Brought wrong food. Very disappointed. Was not busy either. Parking is terrible also.

Mr
Review №16

I love this location. Quick service and cleanAsk for Heather! She is the best server ever!

Sa
Review №17

Food is good as always but please bring back the buffalo chips.

IM
Review №18

Good food... Need more Veggie options!

Ga
Review №19

Nice place to eat, relax and watch a game.

Ej
Review №20

Bad experience, employees gave my food that I been waiting for to another customer by mistake, then had to wait for some more to be made.I really hate to say this but this young generation of of workers have no work ethic or people skills. Thats what happens when the world only communicates through Facebook

br
Review №21

I want to thank the staff at Buffalo Wild Wings you guys did an amazing job today I don't know your menu and you guys took my phone to see what my client ordered and you were able to help me and you place an amazing ordering that got an amazing tip thank you guys by the way my name is Brooke and I'm from Postmates

Do
Review №22

Need to do better street tacos taste to process

Ti
Review №23

I went in on a Sunday night and it was great.

Je
Review №24

Worst buffalo wild wings i have ever been to..

Te
Review №25

NO ONE WAS SEATING PEOPLE AT THE DOOR! Terrible service

Re
Review №26

Not me my great-grand kids like eating out most of the time!

Vi
Review №27

My family had a blast, thank you!!!

Ki
Review №28

Fun and lively place. The staff are nice and the food is good. In my opinion they need a few more burger options but other than that a great place.

vo
Review №29

I love the specials for wings

Li
Review №30

I ordered wings last night for me and my granddaughter. They were too hard to eat. They look like they were old and were dry. I am officially done and will not be ordering again.

Be
Review №31

Food is delicious! Warm and fun atmosphere... Ask for Talyia when dining in... she's amazing

Bi
Review №32

The food was very tasty and fresh only not 5 stars because it was so much drama and I had my children with me.

An
Review №33

Wings still good but due to COVID, the BWW experience is dull...

As
Review №34

VERY BAD SERVICE! I ordered spicy garlic wings barely sauce VERY DRY AND HARD. Asked the manager for extra sauce and said it would be an extra .60 cents for more sauce. For a mistake on their behalf. The audacity! I'll rather take my chances and go to the location on Harvard and Richmond. DO NOT EAT AT THE LOCATION ON CEDAR!

Da
Review №35

Great food and greatcdeals

Ro
Review №36

Slow! I waited 15 minutes for a pick up order! BWW needs to fix this

Ki
Review №37

Asian zing! Yum

Mi
Review №38

Social distances are a problem where do pick up orders.

Am
Review №39

While there are many words I could use to describe Buffalo I'm going to say only this: Buffalo Wild wings is a very bad restaurant!”

Xa
Review №40

While I originally visited to watch a sporting event, I ended working a sport of my own: life! I enjoyed my southern chicken sandwich with fries, both cooked to perfection, and I enjoyed my meal around a staff and patrons both passionate about best living and the outcomes about them. There was plenty of seating and even a place to charge my phone! On my way out, I even had an opportunity to go for the gusto, a comment to show the positivity in humanity!

Dr
Review №41

It was overall a good time. Went right before the lunch rush. Food and server was great.

Ty
Review №42

Great place to Rottt

Jo
Review №43

They had good food. Not great but good. You shouldnt be disappointed. Lots of TV's. A great place to go grab a bite to eat and watch the game.

Ni
Review №44

I've been a customer for many many years. Every week has turned into every 4-6 months now. I always order traditional wings like today. B-Dub has gotten to the place where the cooks do not want to put sauce on the wings. Nowadays, a customer will request "wet" wings, but get dry wings (bare naked) and be charged $.60. Why not toss the wings in the amount of sauce that is required in the beginning, and then customers won't need to request "wet?" They've been serving bare naked wings (hardly any sauce on them) for a long time now, but just now starting to charge $.60 for it Who wants dry wings? That's why there's dry rub as an option. It's for those who do not prefer sauce. Who wants soft wings? Most people want crispy or well done wings. Fry them right the first time, and customers won't need to request crispy or well done. C'mon, this is a wing business!

Ni
Review №45

Service was slow despite not being very busy. Drinks are overpriced for what they are. Go to Barrio across the street, the service, food, and drinks are all better for less money.

Du
Review №46

Consistently got every order I placed incorrect when ordering through grub hub, 15 orders over 3 weeks and they didn't get 1 right, luckily for them I just love bw3 sauce..

La
Review №47

Food was good waitress was very nice price was inexpensive

Ma
Review №48

Place is live. But restaurant is way under staff. There were only 2-3 waiters serving in busy Saturday night. And that made them in efficient in serving all the people. Wings served here were okay.... Not so great. The most of the flavors were bland. They do take so long to deliver order. Drinks are good but it can be improved. As there was only one bartender making all drnks. Over all experience was everage. So much pot smoking smell was out and inside restaurant gave me a big headache.

La
Review №49

Food was great the service was great and the atmosphere was great the food came out hot and the wait wasn't long

me
Review №50

The street Tacos are the bomb! Nice friendly atmosphere!! Great place to take family..

Bi
Review №51

Great times always

Ne
Review №52

The food is ok, but man it feels like the portions are getting smaller! Either change the box size or fill it with some more fries! Service was good but slow.

To
Review №53

Excellent service and food came out fresh and hot

Da
Review №54

Terrible service. Food was mediocre at best. Manager tore up my reusable discount card and waitress said he put it in the safe. He finally came back out with it all taped back together. Wings tasted like they had been pre fried and thrown back in the fryer to warm them up. Buffalo wrap was dry. DEFINITELY WON'T GO BACK TO THAT ONE!!!!!

Ad
Review №55

Great food, great service, accomadating and chill experience.

La
Review №56

Horrible service. We went to watch Sunday football and saw our server 3 times in two hours. She took our drink order and didn't bring our drinks, took our food order and another server brought our food, refilled our waters once, in two hours. Everyone in our section continuously looked for their respective servers so it seems to be a staffing issue. The staff has no problem taking breaks though, as we all sat and watched our servers eat in a booth in our section while we sat with empty glasses.Additionally, once the 1pm games ended, the main TVs had nothing showing until a customer asked to have the 4:25 games shown. If you're looking to go somewhere to watch games while eating good food, go somewhere else.

Ma
Review №57

The wait is entirely too long, they don't acknowledge you I have been here for at least an hour and I have no drink nor food

Lu
Review №58

No social distance wait 45 minutes to have a burger my order was supposed to be ready in 25 minutes or less. According to them.

La
Review №59

We visited on a Sunday morning just as the restaurant opened. We were the only customers and were taken care of very well. There were several employees ready and waiting for the Sunday football fanatics to arrive. We ordered grilled chicken sandwich, boneless wings, fries and a veggie burger....all served quick, hot and delicious. There is ample parking behind the restaurant with a huge covered outdoor dining area. We finished in time to attend the home tour in Cleveland Heights, which is what brought us to this beautiful neighborhood.

An
Review №60

The service was atrocious, the wait was excruciating. My wife had to practically make my daughters drink with she agonized in thirst. I've seen service similar to this only once before, on the Discovery channel at a Turkish prison. Also we had to share 4, 2 inch square napkins for a family of 4.

St
Review №61

Very nice staff.hot food, prepared well and presentable.wish it was a little more cost friendly.i would ,recomend it.

WE
Review №62

Mango habanero wings is the best love this place my girlfriend favorite spot

De
Review №63

My daughter's credit card just got Hacked at the on Mayfield in Lyndhurst!!!!!

Ja
Review №64

If I could rate this a zero I would I spent $25 damn dollars for me and my kids chicken was goowey when I asked for well done, I asked for all flats they got drums in there then to too it off food was supposed to be done at 3:30 pm I arrived at at 3:20 didnt leave until 4:10pm and this all happened on 12-17-2019 will never go back to that place

Jo
Review №65

30 wings later I can definitely say I could have had more. Not because they're not filling, but because they're so good! We did have to flag down a server to get our check but they appeared to be short staffed that night. Definitely recommend.

Sa
Review №66

The boneless wings were small, but I did love the nachos, and chips & queso.

Tr
Review №67

I love the hot and delicious pretzels with cheese sauce.

Fa
Review №68

Live it everytime I went.

De
Review №69

Great bartender service. Took care of me and my friends.

Mz
Review №70

I had the southwest cheesesteak. It was good and spicy. The Desert heat gave that southwest heat you my like......Enjoy

Ro
Review №71

You probably know this place already, the foods good, and there's not a lot of options for a pub in Cleveland Heights, so here we are. What can you expect? Slow but reliable service, if you're willing to wait, and don't mind indifference in your server. They're more interested in hanging out with their friends, who are always at a special table at the end of the bar where the drinks are free. Kind of like Cheers, except no one pays. New management is desperately needed

Ni
Review №72

Delicious chicken

Sa
Review №73

Food was good but service wasnt that great

Em
Review №74

Waiter asking us to leave him a good tip and gave us the check 5 minutes after dropping off our meals. So much for that second beer. Terrible terrible service.Edit: We did reach out to the restaurant prior to this review and the manager told us there was nothing they could do.

An
Review №75

Great place to grab a quick bite. Prompt, courteous, professional staff.

ma
Review №76

Good food great service

Te
Review №77

My husband and I came in at 9pm, and had to ask the server, Markus to be served. We watched Markus clean for 20 minutes in high hopes that he would take our order, but we had to ask him to. When Markus finally took our order, he continued to clean his station and the drink machine area without taking our order to the kitchen. My experience was very poor here. He had horrible customer service and care for paying customers.

St
Review №78

Good service and food. Staff was friendly and prompt.

Me
Review №79

To dark, there was good service from the take out side and the greater at the back door.

Ke
Review №80

Love it

Se
Review №81

Blazin wings our my favorite!

Ro
Review №82

This BWW location is awful. The service is ALWAYS terrible, waitresses are rude and extremely slow, the tables are always sticky and unclean, the manager doesn't care at all about the customers, they are always understaffed, the food always comes out wrong and takes forever to get corrected. Shame because it's a great place to watch the game. would not recommend this location to anyone.

al
Review №83

Not just good salads but great salads of few different kinds and my FAVORITE of all is their HAPPY HOUR selection.

Po
Review №84

It's a college Bdubs so expect college quality of service and food. Great hours of operation and nice location. Clean restaurant as well

Ti
Review №85

Service was so slow. Poor server had to take care of so many tables, bar tender kept leaving bar and we had to wait almost 20 minutes for draft beer. Waiting 1 hour for 2 appetizers and decided to cash out instead of eating. The server then brought cold food out to us after we said we didn't want anything. Restaurant was maybe 1/3 full, all the tables around us had complaints as well. Will not be returning.

Ai
Review №86

Literally the worse experience ever.I ordered online and not only was a ignored for 20 minuets while waiting at the front when I got my food it was cold because of that.The girl at the counter on 3/5 @3:30 was rude and did nothibg but huff and puff the entire time.She didn't even take the time to greet me I had to ask her if my order was ready after waiting for her to acknowledge me.Literally the worse ever!DO NOT ORDER HERE!

Ch
Review №87

Never get what i ask for wing dat is Tuesday they don't except request but wanna serve you these huge wings and all the drum stick parts every body dont eat jumbo wings why change up on tues thats false advertising

Ca
Review №88

Very pricey for wings and not great service sorry

ke
Review №89

Food was super fresh and sauced perfectly. I'm officially a fein. Plus I get military discount

Ki
Review №90

It was not a good experience. My son and I went after 9p and the fries had dried cold cheese, the wings were dry, the waiter gave us the wrong order, took forever to give us water, the waiter did not check on us, the onion rings appetizer was not hot, he stayed in the bathroom. I had to ask another waiter for a take out box. My son still did not get his food until we were getting ready to leave. We didn't want it.

To
Review №91

So me and my daughter always come to this location cause she loves the tablet. But our visit here 2 days ago was not the greatest. We got there around 425pm and we ordered our food about 5 mins later. And we sat and sat and waited. So after about 33 mins have went by and watching folks who just got there after us and was getting their food before us..I started to get irritated cause iut waitress never came back to our table to say something. So I ask for a manager and one of the waitresses says that she can help and I told her that my daughter was getting hungry and we have waited on our food for over 30 mins and that is very unacceptable and bad customer service. And by the way is was not busy so I just wanted to know what was the hold up. So my suggestion is please train your staff to understand what customer service is all about. Cause I am in the industry and the managers need to have talk with their staff so this situation will never happen again. Have a wonderful day.

Su
Review №92

Great food. Very loud restaurant makes it hard to talk. Even though the food was very good, the service was less than stellar.

Sa
Review №93

I believe her was Lisa braids on July 27th she was awesome.

An
Review №94

Awful service, very understaffed and rude management. We got a table in the bar area right away, but it took about 10 minutes for someone to greet us. The only time our server came to our table was to take our order. We eventually had to find her to get our check. Not once were we asked how our food was or if we wanted refills on our drinks. The wrong food was brought to our table multiple times. When we attempted to speak to a manager and their response was well we only have one server for that area and walked away. I would not recommend going here to anyone.

Ae
Review №95

Service is a little worse than other bdubs I've been to

tr
Review №96

This was my first time at this location. Spent 40 dollars on my family's meal. All I was looking forward to was eating my lemon pepper wings. Which had no seasoning because it was all in the bottom of the box horrible, they should be ashamed today self.i couldn't share my pic here but I shared it in their photos big disappointment

Ne
Review №97

Love it

mi
Review №98

The wing3 are so good the best of the best

As
Review №99

Friendly staff good food

Gu
Review №100

This was the worst experience I have ever had with a restaurant and its employees. The to-go specialists were extremely rude to me and other guests from the moment I came in. The employee, Darnasia, even cussed at a fellow employee while in front of guests, she was very unprofessional. I ordered 20 wings and waited 25 minutes only for them to bring me 5 wings with an incorrect sauce. Not to mention, I watched a guest go out to their car and come back with incorrect food, for the to-go specialist to turn around and give that food (that went outside) to a different guest. That is disgusting and I'm sure is a violation with the department of health. Then the employee, Darnasia and another young lady began to argue with me because I asked to see the manager so I could get a refund, who she said told her to tell me they weren't coming out to speak to me because he (John) was busy. I had to ask a server walking to the back could she get the manager. Then the manager, John, came to speak with me, only to further my irritation because he approached me with irritation and a lack of concern or empathy. I asked could I get the GM's number to reach out to them as well. This is disheartening because I am a frequent visitor of BW3 and this experience was horrible. They told me that their store is a franchise, however, I hope you all address this situation and that store because they are damaging your brand. I hope to hear from someone soon.

Information
100 Photos
100 Comments
3.4 Rating
  • Address:12459 Cedar Rd, Cleveland Heights, OH 44106, United States
  • Site:https://www.buffalowildwings.com/en/locations/detail/3720
  • Phone:+1 216-371-3331
Categories
  • American restaurant
  • Chicken wings restaurant
  • Bar & grill
  • Takeout Restaurant
  • Restaurant
  • Sports bar
Working hours
  • Monday:11AM–12AM
  • Tuesday:11AM–12AM
  • Wednesday:11AM–12AM
  • Thursday:11AM–12AM
  • Friday:11AM–1AM
  • Saturday:11AM–1AM
  • Sunday:11AM–12AM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • Dine-in:Yes
  • Outdoor seating:Yes
  • Takeout:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
Highlights
  • Fast service:Yes
  • Sports:Yes
Popular for
  • Lunch:Yes
  • Dinner:Yes
  • Solo dining:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
  • Wheelchair accessible seating:Yes
Offerings
  • Alcohol:Yes
  • Beer:Yes
  • Cocktails:Yes
  • Comfort food:Yes
  • Happy hour drinks:Yes
  • Happy hour food:Yes
  • Hard liquor:Yes
  • Kids' menu:Yes
  • Late-night food:Yes
  • Quick bite:Yes
  • Vegetarian options:Yes
  • Wine:Yes
Dining options
  • Lunch:Yes
  • Dinner:Yes
  • Catering:Yes
  • Dessert:Yes
  • Seating:Yes
Amenities
  • Bar onsite:Yes
  • Good for kids:Yes
  • High chairs:Yes
  • Restroom:Yes
  • Wi-Fi:Yes
Atmosphere
  • Casual:Yes
Crowd
  • College students:Yes
  • Family-friendly:Yes
  • Groups:Yes
  • Tourists:Yes
Planning
  • LGBTQ friendly:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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