I'm not a huge fan of fast food, but Wendy's Spicy Chicken sandwiches are pretty yummy! I ordered one, got it home & discovered that they accidentally gave me a regular, non-spicy chicken sandwich. I called to see if I could bring it back, but the GM Tom apologized, then told me to enjoy the one I had, and that I could come whenever I wanted to get a spicy chix on him. I went today & Tom was so polite & professional. We live in a time where it seems customer service is going extinct, so I'm ALWAYS extremely appreciative of managers like Tom.