13246 Cedar Rd, Cleveland Heights, OH 44118, United States
Review №1

Wendy's has an affordable menu. Wendy's drive thru is always friendly and helpful. The food taste great and the chocolate frosty is the best.

Review №2

The line was very long, but when I ordered my food the employee was nice. I went to the window and received my food. I pulled to the parking lot and was looking through the bag and realized one of the sandwiches were missing and at that very moment an employee came out and brought it. The down fall was that I asked for no tomato on my sandwich once again and guess what they gave me.....a big fat tomato! I am allergic to tomatoes Wendy's!

Review №3

Awesome ordered a ton of burgers and sandwiches and they got me in and out in record time.

Review №4

If I could leave a -100 stars I would. Every time I come here, it's always a bad experience. The workers always have a funky attitude, and never give you the correct food. Instead of apologizing they are rude and snarky.

Review №5

Not crowded. Fast service

Review №6

Service was good for a Late night drive up, but the crew just argue too much..

Review №7

Was able to get the meal i was looking for.

Review №8

4 for $4.00 is a good deal for a fair price but the drive thru line is ALWAYS way too long

Review №9

Even though they did mess our orders up and gave us no ketchup with fries, they gave us a free honey mustard so that was cool , I guess...

Review №10

My food was so delicious and everything was fresh and presentable. A pleasant surprise. I will make the drive to come back to this Wendy's.

Review №11

Slow service. Staff are young and playing on phones. Literally waited 20 minutes just to end up with warm food. Very mediocre service and extremely disappointed in quality.

Review №12

Covid friendly. And good burgers for cheap.

Review №13

Order took too long I doing that the food was good

Review №14

Frosty machine was down. Felt like mcds

Review №15

They are good but they never have baked potatoes.

Review №16

This is by far the slowest wendy's I have ever been to. I could probably order wendy's through door dash and get it in the same amount of time. I'm writing this, sitting at the window, after I've paid and still waiting on my food. Still got my order wrong

Review №17

It took a long time for them to take our order but my order was perfect no problems

Review №18

A little on the slow side but the fresh breakfast I got today puts any fast food breakfast to shame...stop being used to McDonald's WENDYS BREAKFAST BANG SLAP whatever u like to say

Review №19

Terrible customer service my $40 order was wrong and the manager had an attitude because I wanted what I paid for.... Refund me NOW!!!

Review №20

Great service .good people, but the burger was under cooked.

Review №21

Good service, clean dining room and restroom.

Review №22

Trash system. I ordered through app and it said it's ready. When I went there they said there is no order through their system.

Review №23

Terribly rude staffing via drive thru. No hello or thank you and I received an attitude when I asked for a straw for our drink. Management should check to see whom is dealing with the customers!!!

Review №24

Ordered 2 fries and the fries were undercooked. They were unusually soft with no salt. I wish I could negative stars!

Review №25

This location is terrible. Took over 2 hour wait time and forgot almost every item. Not to mention, the food was cold. Don't waste your time.

Review №26

Ordered Uber Eats here and they forgot my medium fries. I don't blame Uber Eats because it's Wendy's job to make sure all the food is given to the customer.

Review №27

It's fast food. I find it ridiculous that most of the time they don't have what I want- a potato.

Review №28

I wish I can give no stars. I've been there three times and asked for a single with no cheese. Each time I got cheese and extra cheese! One time it was on a raw burger. Tonight I asked for a single with cheese and extra cheese, tomato, onion, and Mayo. I actually got single with cheese and tomato, lettuce, pickles and ketchup. I'm glad my husband looked before biting into it because he's allergic to pickles!!! I'm so done with this place no more chances.

Review №29

The were apologize for being slow but my food order was right

Review №30

If you want to wait in the drive thru for an hour, come here

Review №31

Food was good, but drive-thru is terribly slow

Review №32

Food always fresh and hot

Review №33

Great place. Always fresh, hot food.

Review №34

This is a convenient Wendy's restaurant their daytime staff are good they keep the drive-through moving quickly considering there's only one line to go to. The restaurant is nice on the interior usually is clean. The only drawback is the evening staff mostly teenagers that's when things get a little slow and the orders aren't as accurate other than that it's a good restaurant to have a bite to eat.

Review №35

Too long of a line and they are very slow and they close too early.

Review №36

Usually good and fast service... usually

Review №37

Food is normally hot but it takes forever to get through the line.

Review №38

Good and fast, building could use some lights and a touch up. New school building- maybe new gen Wendy's.

Review №39

Very very slow service.

Review №40

I would like to give this place a negative 5 star. I'm standing here now and have been inside for 25 minutes and my order is still not ready. The line at the drive thru outside was backed up to the high school Across the street. My order is literally a frosty and a chicken sandwich. Help!!!!!!

Review №41

The staff at this location were very professional and polite. My food was hot and delicious

Review №42

Got food poisoning at this location

Review №43

Worst customer service I've had the displeasure of. Find somewhere else

Review №44

I went through the drive thru at another location yesterday and ended up leaving. My husband wanted to try again. The service was great as well as the food. They redeemed themselves!

Review №45

I only been here once. The only Wendy's I really eat from is the one on West 25th. That one would have gotten 5 stars.

Review №46

Unprofessional staff order 2 kids meal and 1 regular combo missed the fries on 1 of the order after wait 27 minutes with nobody in the drivethrough saw 4 employees playing in the dining room

Review №47

Sometimes they take awhile to serve you but they are still a pretty good Wendy's

Review №48

Line but it's Hot and fresh

Review №49

The food was so good and fresh. I usually hate eating at Wendy's so they made me think otherwise.

Review №50

Wendy's 4for4 is one of the BEST deals in the fast food market...Anywhere !!!

Review №51

The food is good! But the drive thu is slow!

Review №52

Fast service

Review №53

Lines to long alllllll the time at all locations only thing other then that no bad experiences with the food or staff ever....

Review №54

Love the ladies in there. Always smiling and patient with me

Review №55

Too much mayo!

Review №56

The Wendy's on Cedar across from Heights High has screwed my order up five straight times. These weren't complicated orders! And the drive-thru line is incredibly slow, last time 20 minutes in line.

Review №57

Had breakfast wasn't impressed

Review №58

Forgot bbq sauce for nuggets. Was on lunch break so didn't go back.

Review №59

Very, very slow drive thru, fifteen minutes!

Review №60

I love this Wendy's, I'll never go to another one... sometimes the wait is long ordering inside but it's worth the wait

Review №61

The usual. The burger okay. The fries old, dry and cold. They like eating wood chips.

Review №62

Employees have baf attitudes.

Review №63

Really slow service

Review №64

Chicken sandwich, seemed like they microwaved it

Review №65

Long wait. Ordered spicy chicken nuggets. Repeated myself 3times that I wanted 3 spicy nuggets and was given regular nuggets. Very disappointing!

Review №66

It's Wendy's - they moved the line quick and the food was fresh

Review №67

I love Wendy's food exspecially the one on West 140 always hot and good

Review №68

It's was cool. Fast service and good customer service!!!!

Review №69

Food was good, took way to long to get it.

Review №70

It's 9:50 pm. Been in the drive thru for 25+ minutes now and I haven't even made it to the speaker to order yet. Hire more people or better yet, quite with the skeleton crew so it doesn't take all night to complete someone's order.Edit: from the second I pulled into the drive thru until I got my food was 55 minutes and my food was cold.

Review №71

This is without a doubt the worst Wendy's I have ever been to. Took 15 minutes to get my food. The manager is incompetent

Review №72

It was terrible. They cannot handle the volume of customers that they get. I waited 25+ minutes for our very simple order and it was wrong when we got it. Wrong, cold, stale and too salty. The iced teas were barely colored water, as if they had not brewed at all. Avoid this location if possible.

Review №73

Service great food ok more efficient then East Cleveland's Wendy's

Review №74

Great service

Review №75

Love the homemade burger taste.

Review №76

I paid $5 for the Big E bag for chicken nuggets with honey mustard sauce a bacon double cheeseburger or vanilla Frosty and a large fry best deal in town

Review №77

No cheese on my chili after i ordered it

Review №78

Everyone is always pleasant at this location. No matter what time of day. They've been very consistent more often than not. Food is fresh, again the people are always nice and helpful. Thank goodness nice people in fast food still exist.

Review №79

Used mobile ordering, had a small wait but food was great and staff were super friendly and super attentive. I will definitely be back.

Review №80

The food was good, the service was good and the timelines was not bad. The line wasnt too long and the drive thru service provider wasn't rude. The communication between myself and the speaker box was also easily understood.

Review №81

They brought them spicy nuggets back baby say less

Review №82

Courteous, speedy service: didn't have to ask for napkins!

Review №83

Terrible sooooo slow even when there's only one person in front of u at the drive thru they ALWAYS AlWAYS mess up my order gave this place to many chances and I'm done

Review №84

Consistently waiting at the drive through screen for 5-10+ minutes waiting for someone to say something and ask what I would like. This is the slowest Wendy's I have ever been to. This has happened all 5 times I have been here. No one even says "hold for a minute. " it's just super awkward silence. I'm assuming they do it to make wait times look good on paper but realistically they are awful.

Review №85

Love this Wendy's enough to travel to this location for the good HOT food along with their customer eccentric mindset!

Review №86

They rarely change gloves if they were them at all... I saw a line worker pull up his sagging pants then proceed to make my burger... disgusting.... I feel like a lot of Wendy's locations should have corporate come in & train the staff... because the managers suck...they don't take pride in cleanness... My last trip here makes me never wanna get fast food again... or only visit suburban Wendy's locations...

Review №87

They had given me the wrong frosty flavor! It was very busy! So I understood️

Review №88

I just waited for an hour on 3 kids meals. Not sure what was going on but I'm sure it's a management issue. The absolute worst experience in Wendy's my life!

Review №89

Good food. Fresh hot fries.

Review №90

The burger taste homemade to be a fast food restaurant

Review №91

Great food and good customer service.

Review №92

This place sucks. If I could leave no stars I swear I would. After going through the drive through and receiving the incorrect food, two drinks with no straws, and the complete incorrect dipping sauces I went inside and received nothing but attitude.

Review №93

Good food, service, and reasonably fast

Review №94

The drive thru line was kind of long but the food and customer service was really good. I always go there for fast service and quality food after rush hour and towards the late evening.

Review №95

Because Wendy's has the best burgers in town!

Review №96

Pretty slow

Review №97

Richmond needs to work on their speed but the service is great most of the time!

Review №98

Food always hot, but always a long wait time also. I mean longer than any other Wendys we have ever been to out of like 20 different locations (including out of town).But the staff is always very nice and friendly or totally ignores you period, its a hit or miss. But you will always wait, it's just a matter of rather 15-20 mins or 30-45 mins even an hour one some days.We found ourselves wondering if getting Wendys was even worth an 15 mins to an hour, but the other day we definitely felt better once we got our Avocado Spicy Chicken Sandwich and Cookie Frosty Sunday. The food was very fresh and hot!Our relationship with this location is like a bad relationship you can't get away from because they know how to make it up lol. It'd be nice to get some coupons or a gift card or something though, because i've spent at least $55 in time at waiting in the drive thru at Wendy's in the past 90 days

Review №99

I'm not a huge fan of fast food, but Wendy's Spicy Chicken sandwiches are pretty yummy! I ordered one, got it home & discovered that they accidentally gave me a regular, non-spicy chicken sandwich. I called to see if I could bring it back, but the GM Tom apologized, then told me to enjoy the one I had, and that I could come whenever I wanted to get a spicy chix on him. I went today & Tom was so polite & professional. We live in a time where it seems customer service is going extinct, so I'm ALWAYS extremely appreciative of managers like Tom.

Review №100

Fresh hot food fast

32 Photos
3.1 Rating
  • Address:13246 Cedar Rd, Cleveland Heights, OH 44118, United States
  • Site:
  • Phone:+1 216-502-3404
  • Fast food restaurant
  • Hamburger restaurant
  • Restaurant
Working hours
  • Monday:6:30AM–1AM
  • Tuesday:6:30AM–1AM
  • Wednesday:6:30AM–1AM
  • Thursday:6:30AM–1AM
  • Friday:6:30AM–1AM
  • Saturday:6:30AM–1AM
  • Sunday:6:30AM–1AM
Service options
  • Delivery:Yes
  • Drive-through:Yes
  • Takeout:Yes
  • Dine-in:Yes
  • Fast service:Yes
Popular for
  • Lunch:Yes
  • Dinner:Yes
  • Solo dining:Yes
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
  • Wheelchair accessible seating:Yes
  • Coffee:Yes
  • Kids' menu:Yes
  • Late-night food:Yes
  • Quick bite:Yes
  • Vegetarian options:Yes
Dining options
  • Breakfast:Yes
  • Lunch:Yes
  • Dinner:Yes
  • Dessert:Yes
  • Good for kids:Yes
  • High chairs:Yes
  • Restroom:Yes
  • Casual:Yes
  • Family-friendly:Yes
  • Groups:Yes
  • Debit cards:Yes
  • Credit cards:Yes
Similar organizations
  • Burger King3456 Mayfield Rd, Cleveland Heights, OH 44118, United States
  • Incredible Foodz3936 Mayfield Rd, Cleveland Heights, OH 44121, United States
  • Subway3610 Mayfield Rd J-11, Cleveland Heights, OH 44118, United States
  • Subway3988 Mayfield Rd, Cleveland Heights, OH 44121, United States