3339 Benchwood Rd, Dayton, OH 45414, United States
Review №1

This place was amazing even during the pandemic. I was intimidated when i pulled in at how long the line was. They worked faster than every other fast food place I am used to (even when the others have no business). The employees were friendly and worked together to make everything flow quickly and to be safe. Def going to this location whenever I am in the area.

Review №2

Not the best Chic Fil A but acceptable enough. Food is up to the usual franchise standards but service was slightly off. Multiple items were missing from our order delivery including an entire entree.

Review №3

Quick drive through service. And the food was hot. What more can you ask for.

Review №4

The line during lunch time is ridiculous! I almost returned late from work. They still did a great job but I gave them 4 stars for that reason alone. Food was fresh and hot. Salad was great. When my original salad was not available with out pork ( in allergic) they still dod everything to help me even with a long line. I just wish that when you place your order online and pay ahead of time they had a special lane just for that.. so you don't have to wait in line with those trying to order. It kinda defeats the purpose of placing your order a head of time. But other than that, it was great.

Review №5

Great Chicken Sandwiches... but long lines at the Drive-Thru... Some food is worth the wait... This is one of them.

Review №6

For being one of the busiest fast food chains in our area they sure do not let it get to them. They are extremely nice and professional and make sure they get everyone through as quickly and accurately as possible. The food has always turned out great and the fries are absolutely amazing!

Review №7

I must say the line was long but moved very fast my order was correct food was hot and fresh well worth the wait

Review №8

Everyone knows how amazing they are. They had two packed lines. I got in and out with the most delicious hot and fresh food with the utmost perfect service. I wish i could own a restaurant with them.

Review №9

Great as usual. They have turned their two lane drive thru into a three lane drive thru. 3rd lane is credit only, no menu , and dealing with live people. You never go to the window. Seems to work. Great food. Great service. As always.

Review №10

I absolutely LOVED this place. The food was fresh and cooked just right. The customer service was outstanding. Hats off to management for its training program. These were the best workers I've seen in a long time.

Review №11

Love love love the chicken biscuit sandwich for breakfast. Craving one now! Really good quality food. Only wished there was one closer to my home.

Review №12

The lines are intimidating,but you actually get through there pretty quick, their system of drive thru in quick and pretty impressive. The food is as always, hot,fresh and delicious. The sugar free lemonade is amazing. Tried the iced coffee and brownie as well, it was so worth it, Love our Chick-fil-a

Review №13

Great drive thru organization. Your in and out quickly. This location is not as busy as other locations so you receive quicker service than the other busier locations

Review №14

I can not explain how quick and efficient the chik-fil-a on Benchwood is. I told my husband and he also had great reviews of your restaurant. Thank you for understanding what fast food is and also making it not only convenient but also delicious.

Review №15

Food us always fresh. Employees are always friendly...even now during this pandemic when the line is always long and you know they are under pressure. I've never had a bad experience here.

Review №16

Oh man what a bad chic fil a. There's no other ones close so if you're craving it's not like you can go anywhere else but they are unforgivably slow, whether drive through or food ordered ahead expect at least a 10 minute wait, sometimes as much as 30 minutes even if you're just picking up a to go order you called ahead.

Review №17

Awesome staff, Awesome speed of service, they had 3 lines going at the drive thru, it was very impressive

Review №18

Love this place. Food is always fresh employees are amazing.

Review №19

Busy but the team kept the line moving. My order was correct and the food was very good.

Review №20

This chick-fil-a is super busy and always a long line but it doesn't take longer than 30-45 minutes (which I've found to be the average wait time at a chick-fil-a especially in the evening around dinner time). I don't understand why every store tries to stuff all of your food and condiments in one bag, but for the most part I've never had a bad experience which is why I'll give them five stars

Review №21

Just...WOW! So organized and very nice staff! First time I have had such a welcoming experience at a fast food restaurant! Thank You!

Review №22

Simply the best, when it comes to customer service! The food is great too!

Review №23

So good food awesome employees great service awesome set up

Review №24

3 lanes going at 1 p.m.and ill bet we didn't wait more than 4 minutes at the most from the time we ordered until we got our food and it was fresh, hot and delicious!!

Review №25

Always great. Their efficiency in taking orders, payment, and food delivery is umatched.

Review №26

I just had a mom brain moment. The lead manager on tonight went above and beyond to help me. Very kind and considerate. Thank you again!

Review №27

Fantastic service and efficiency. I placed a catering order to pick up at 11:30 a.m. for a work lunch meeting. Upon my arrival, they had multiple people taking orders in the drive thru and multiple people delivering the drive thru orders. Despite being extremely busy, the workers were pleasant and efficient. My large order was ready when I arrived and was correct. Best experience I have had with a catering order lately! Thanks for the great experience!

Review №28

We love Chick-fil-A, so we go whenever we have the chance. This one was just as great as the rest.

Review №29

They need to be able to sell side of cheese sauce. Every other Chick-fil-A I have gone to does it besides this one and the older lady who took my older was surprisingly rude..

Review №30

I must give them a 5 star because their food is literally the best and they do what they can to accodomate the heavy flow of business. They get a 0 star for accessibility and prep tho. Their intake is very disorganized and is very difficult to get in and out of the parking lot and you must take a half day vacation to get food from here....but it's worth it lol. Don't do drive thru, you're better off door dashing from here thru is painful

Review №31

Lines are always long but they move pretty fast and as always food fresh and delicious

Review №32

Always good food. Always good service. Love their waffle fries

Review №33

I've never seen so many cars in a chick fil A drive thru. The line was out to the main road in a double line. I was traveling 9 hours that day and knew it would take too long. But they even surprised me and It took ONLY 9 minutes!!!!! I tried the new Mango Tea Lemonade, super refreshing. My chicken sandwich and fries were super fresh and hot and enjoyable.

Review №34

For being so busy they really should have more workers for more efficiency. "FAST" food shouldn't take 45 minutes. I mean people have places they need to be, not to mention being trapped in line due to the cones.

Review №35

Super long line, super fast service, food was right and good

Review №36

Always great service no matter how long the line is...they get you in and out with accuracy, a smile, great food and a thought to when is the next time this week I will be back

Review №37

5 star should be a 4! But we are human and make mistakes! None of our sauces were included, ketchup, mayo, nugget sauce.I gave a 5 star because it's the only time they made a mistake.

Review №38

I am very happy by the whole activites. I am very glad. Thank You!

Review №39

It could have been better for as long as we waited in line but whatever.

Review №40

One of my favorite places to grab a quick bite but be prepared to wait in line for a while. The staff is always polite and extra friendly. Other fast-food places could definitely learn something from Chick-fil-A cause they are ALWAYS happy

Review №41

Only had time to eat here once for work as it got moved back when I arrived, but the food quality tasted a little off to me compared to other Chic-fil-A's. I've been to many others traveling for work, but this one time the quality was definitely lower.

Review №42

We visited this location while on vacation. The traffic pattern to the drive thru is horrible. Once in the queue it goes very well. As usual at Chick-fil-A the food is always worth th wait.

Review №43

Always get the grilled chicken. Tasty,very tasty.

Review №44

This location has lost their way. It's the slowest I know of, seemingly because they are saving on labor and using speaker box and window instead of runners to take and deliver orders

Review №45

Hard working, helpful, and speedy even when busy.

Review №46

Good food but still no inside dining yet.

Review №47

The lines are so long with this pandemic and chick fil a handles it like it's nothing. Kudos to the owners and the staff for keeping us fed and happy! Keep up the great work!!

Review №48

It never cease to be amazed me at the speed CFA moves their customers! Yet, the line never ends because this place is just so good! Yummy!

Review №49

Hands down the busiest, yet fastest chick-fil-a i've seen. staff is always courteous, chicken is fresh, and lines always move by quickly!

Review №50

Well oiled machine. Thank you for your hard work.

Review №51

What can I say it was so good!

Review №52

This place is amazing, clean, polite, professional and one of the cleanest stores in the area. The chicken sandwiches are the best. Even when the drive through is packed and the lobby is crowded, these folks get the food out the door, and always tasting amazing. Well worth the 20 minute drive for us.

Review №53

My order hasn't been wrong. Always a long line. This time we were able to be in and out with food within 15mins. That's good compared to the normal wait.

Review №54

I love their tender chicken sandwich s.

Review №55

The lines are always so busy, but their method is amazing and they get you through fast!

Review №56

Fast service, hot food, friendly folks.

Review №57

Best best everything they sell and very fast and friendly

Review №58

Found a HAIR in my Greek yogurt parfait. Truly discussed! Lost my appetite.

Review №59

This location is always very busy, but they are decently quick so the wait is normally less then 10-15 minutes. Food has always been good, was a few times they were out of stuff. But being that busy I guess that can happen. Staff has always been friendly and helpful. Will return for sure.

Review №60

Probably one of the worst chick fil a out there. The only redeeming quality of this particular store was the workers busting tail every night for the bare minimum. When it came to manager/ worker relations. If I could give this review negative stars I would, the only thing the owner cares about is getting a second store to increase his wallet size and they will go to any length to achieve that, even by having employees and management lie to corporate worker's and other restaurant owners to achieve that goal. Kevin Weaver you should be ashamed of yourself. I recommend if you're looking for a job look else where because when it comes down to policy and following rules this store follows it's own and will use the policy in place only to harm employees looking out for other employees. Nepotism is the only way to move up in that environment

Review №61

Delicious food just need to figure out how they're going to do something about the long lines that be all the way out to the street but other than that thumbs up

Review №62

I like how they send their crew members out to your car to take orders and money when they have long lines. It makes things run smoothly and quick!

Review №63

I'm almost afraid to post this review for fear it may mess up their winning streak. I was an over-the-road trucker and have been to all 48 states. Sadly, I've eaten a numerous restaurants along the way and yet this location and the troy location are the best I've ever been to. The service is above and beyond excellent with the friendliness and professionalism, the food has always been hot and it's always correct. I'm so impressed with everything. (Even the drive-thru people are awesome which is extremely rare in this area). Keep up the excellent work!!

Review №64

Great food Great staff

Review №65

The food is good, but the line was extremely long. It did move quickly.

Review №66

Always fresh and even with long lines they get ya in and out fast

Review №67

For fast food they have the best in customer services than any other fast food joint and better food

Review №68

Chichen sammichs are always on point! There is ALLWAYS a line around the building so that should speak for itself! No matter what location I go to there is always a line and they allways get you through in record time. With the efficiency they manage their stores they should run our government as well! I was highly impressed tonight I stopped in between jobs at 5:00, didn't get home to eat until 9:30. Those foil bags are the ticket the sammichs was still warm! Keep up the steller service y'all!!

Review №69

The system here today is not working. Drive thru line I had 4 different people approach my car regarding my order. No social distancing whatsoever. Not to mention their iPad froze on my order while they figure that out 7 cars move past me in line. Already frustrated I get to the window (2 more people) my order wasn't ready, I had to pull forward. Al in all I dealt with 6 people to place a drive through order. Please do better. Too expensive for these complications with no compensation.

Review №70

Great food, great service. 5 stars.

Review №71

Food is always excellent. This visit is different because I was missing an item. Drive thru was backed up to the road. And there is nobody answering the phone. It's getting late and I can't wait another hour in drive thru to get food I already paid for. I'll ask for a refund for that item when they call me back.

Review №72

Spent $40 just to get home an find out half my order was not in the bag!!

Review №73

Still the best place to go for a chicken sandwich. The staff is always very friendly and helpful. One time I received the wrong meal and because I was driving home I was not able to go back to let them know. I called when I got home and the manager was very helpful. He kept apologizing for the mix up. He took my information and mailed me coupons. Great customer service.

Review №74

Took 26 minutes to get through the drive thru line. Not the kind of quick time I am used to with this chain.

Review №75

Long line at the drive thru. But food was awesome!!

Review №76

Love Chick-fil-a usually. Usually. But not this location. Over the last couple years the service and quality has really gone down. The last three visits they have forgot to. Food, sauce, my kids ice cream, and kids fruit cup. It's gone on and on and I'm upset. I won't be going to this location again. Sadly the employees act like your bothering them when you remind them they forgot something. Very annoying. I live 15 minutes from there and so by the time I get home and find out half my stuff is missing I end up having a half hour wrapped up in trying to get what is owed to me and then the rest of the food is cold. BS. I've had enough. Be warned. Check your bags! Count everything right in front of them.

Review №77

Most chick fil a are supposedly reflective of Christian beliefs & values. The general manager & spouse of this chick fil a are hypocritical frauds giving of no grace.

Review №78

This is the only place I will go to get a chicken sandwich with extra pickle. It's something about those pickles. I just don't know but everyone is just always so nice. And there is no hassle and you get your food in one second. I swear soon as you order it. It's in your hands. I kid. You not try it and see. Chick-fil-A is like heaven

Review №79

Fast, reasonably priced, good food, and great people.

Review №80

This location is a busy one, but employees were waking down the double line of cars taking orders and payments so that by the time I got to the window, my food was hot and ready. As always, it was delicious!

Review №81

Great chicken nuggets and spicy chicken sandwiches.

Review №82

Love the waffle fries. great food

Review №83

Need i say more than the 5 star? I wish all "fast food" businesses would follow the Chick-Fil-A model of customer service!!!!

Review №84

Very efficient, good food, friendly staff

Review №85

Drive thru service is amazing!

Review №86

Not as impressed with the taste of the Nugget as I was decades ago when I fell in love. Not sure why the waffle fries always seem undercooked. But I love that they use peanut oil? At least I heard they do.The drive thru was very fast even though they were very busy.

Review №87

Great Service! Always super friendly and well mannered!

Review №88

Cup had a hole in it ... tea leaked all over my truck & me ... not a good experience

Review №89

Worked here for 8 months, Great food and follows same high standards as a Chick fil a should. However the management is horrible, some managers were very condescending and made you feel like they were better than you. Family ran business as well, the GM has two sisters who are managers and a brother who was promoted from crew memeber to Training manager after being gone for over 6 months. There were managers there who were great and enjoyed having fun while being relatable, but there was toxic leadership throughout the store!

Review №90

OUTRAGEOUSLY PACKED parking lot around LUNCH and DINNER since COVID-19. Best option is to have your food delivered.

Review №91

Food is always good but this time it was horrible nuggets to chewy fries not done come on chick-fil-A this is not you just wanted to let you know I will continue to visit love it love the walk pods please get better

Review №92

I only want their food on Sundays. They too busy bible thumpin' to make me a sammich...shame on them.

Review №93

I don't think i have to tell you how awesome the customer service ALWAYS IS at chick fil-a!! they really take pride in making the customer feel welcomed and appreciated!! Not to mention my order has been right on point 99% of the time.. and they always try to make it right, right there on the spot!!

Review №94

Always kind, always quick, and the food is always fresh. I really like this location.

Review №95

The strips are overcooked, too crispy, burnt! I am so done with Chick-fil-A

Review №96

Always good food but a long line

Review №97

Great service. Great food.

Review №98

The food is good, orders are mostly correct. The one time we had an error, they corrected it without issue. What I don't understand is that we've been in the store a few times now on car trips, months apart, and each time the restaurant floor is crazy slippery with what feels like grease! To the point I'm EXTREMELY cautious when carrying my baby around as I'm afraid to fall. I'm not sure why this isn't mentioned more, as even my husband has commented on it as well.

Review №99

Do not use the app to order food. If you order ahead of time it takes longer than the drive through line

Review №100

Food was great as usual..drivethrough was really slow...20 minutes

100 Photos
4.2 Rating
  • Address:3339 Benchwood Rd, Dayton, OH 45414, United States
  • Site:
  • Phone:+1 937-454-0445
  • Fast food restaurant
  • Breakfast restaurant
  • Caterer
  • Chicken restaurant
  • Delivery service
  • Family restaurant
Working hours
  • Monday:6:30AM–10PM
  • Tuesday:6:30AM–10PM
  • Wednesday:6:30AM–10PM
  • Thursday:6:30AM–10PM
  • Friday:6:30AM–10PM
  • Saturday:6:30AM–10PM
  • Sunday:Closed
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • Drive-through:Yes
  • Takeout:Yes
  • Dine-in:No
  • Active military discounts:Yes
  • Fast service:Yes
  • Great coffee:Yes
  • Play area:Yes
Popular for
  • Breakfast:Yes
  • Lunch:Yes
  • Dinner:Yes
  • Solo dining:Yes
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible restroom:Yes
  • Wheelchair accessible seating:Yes
  • Coffee:Yes
  • Healthy options:Yes
  • Kids' menu:Yes
  • Quick bite:Yes
  • Vegetarian options:Yes
Dining options
  • Breakfast:Yes
  • Lunch:Yes
  • Dinner:Yes
  • Catering:Yes
  • Dessert:Yes
  • Seating:Yes
  • Good for kids:Yes
  • High chairs:Yes
  • Restroom:Yes
  • Casual:Yes
  • Groups:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
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