Panera Bread
2917 S 74th St, Fort Smith, AR 72903, United States
Review №1

Unfortunately, you can't really see your pick up order (brown bag taped closed) and I foolishly assumed that my Chicken Caesar salad would have chicken on it. I was wrong. The salad has 4 whole ingredients and they couldn't remember to put the chicken on it. I paid almost $11 for a bowl of lettuce.

Review №2

Great food. Great customer service.

Review №3

I love Panera bread, however this is not the best I've been to. Maybe I've just had a string of bad experiences but it seems to me that the food quality is not what it should be and the customer service doesn't seem to be up to par either. Keep in mind I'm not saying the customer service was bad, it's just not what I would expect from a Panera bread.

Review №4

A pretty standard Panera. They had outdoor seating that was dog friendly, and we were able to get a cup of water for our pooch.

Review №5

We came in the store and waited a few minutes because they were taking care of prior customers. Not a bad start. We decided to go for seconds and their attention to customer dropped so much that we waited 7 minutes before they decided to take care of us. Mind you that they were doing other jobs and they kept looking at the register where we were waiting. Once they finished their current assignment, then they decided to help us. Bad customer care, bad communication to the customer. At least four employees noticed us waiting and neither one wanted to stop doing what they were doing.

Review №6

Way less metal than i expected, but great scones. I sincerely wish this WERE Pantera bread... I'd love 5 minutes alone with most of the employees

Review №7

Ok, but nothing special... I had a large salad with chicken that was about $10. The chicken was good, but the greens, etc were mediocre at best. Definitely not worth it.

Review №8

I will start this out by saying the quality of the food is good, there is nothing wrong the taste of the food. That is if you are one of the lucky people to get a order correct. I have had my order wrong on 4 occasions of the 6 times that I have been at the Fort Smith location. It does not seem to be the people that ring the order up as my receipts have been correct. But it seems the people making the order wrong are the people making the food. I will go down the list of orders that I have received that were incorrect in my past trips, with my latest one today.1-2) Roasted Turkey Avocado BLT - Told them no mayo I'M ALLERGIC. They put mayo on the food. They did this two separate times!3) Missing cookie from order. Funny thing is this was my free points that I was given from calling corporate about the previous mess up of the second time they gave me mayo on my sandwich.4) Missing vegetables and sauce to Toasted Steak And White Cheddar. This one happened this evening as a Family member called about the mess up and the male manager, yes I said the MANAGER told him the sandwich does not come with horseradish and pickled red onion. But anyone with a brain can clearly see that it does come with that on their website. Maybe he needs more training along with the other staff who can't get orders right. Long story short, I'm done with this place and I am done trying to be nice because it has not improved my experience from this place. No amount of freebies can make me come back and I suggest you all save your Panera cravings for another location because I can almost guarantee you your order will be incorrect at this one. If you like your order wrong from young teenagers who play on their phones all day and can't read basic instructions on a piece of paper or computer, the jobs not hard, I previously done the food industry jobs for 8 years, then enjoy! At this point, I would give zero stars if I could.

Review №9

Always great customer service when I go in and even when I order curbside pick up. Great food and beverages and atmosphere in side as well.

Review №10

I have been to this panera 6 times, and they always seem to be closed 10 minutes early WITH the drive thru closed off. never recommend. terrible service and mean staff. this place needs new management.

Review №11

Always so fresh and the service is so friendly and our wait time was very short!!

Review №12

So they say no contact, but when everyone touches the to go containers and they just throw your bread into the bag without it being wrapped and this pandemic is going on. This is unacceptable period.

Review №13

I got the steel cut oatmeal, and it was absolutely amazing! My first experience with Panera Bread, and it was fabulous!! Thanks!!

Review №14

Never a bad experience no matter the location

Review №15

This is one of my favorite places, love the customer service, environment, and the delicious bakery and all the menus actually, gives me peace and an excellent venue for socializing.

Review №16

Grilled.cheese was tasteless..bread was tough..staff was not friendly. Will not go back

Review №17

Love the bagels! The cold brew coffee is also good but wish they offered it in a bigger size.

Review №18

They always get me out fast when they see I am working. Guess flying a helicopter in makes a

Review №19

Man on the speaker was incredibly rude and short. Gave me a combo that said no drink but never asked me if I wanted a drink. The lady at the window was nice. Then the manager gave me the food, pretty sure he was the rude one on speaker. I asked for a French baguette and got like 1/8 of one and didn't receive the dressing I asked for. Too pricy for sub par food/service.

Review №20

Walk in with no workers to be found waited at the front for a few minutes and nobody ever greated us. I see someone using a kiosk and it was terrible. We had no clue what to do after placing our order. We couldn't find a clean place to sit tables were dirty and the floors were gross. The girl working the counter was more worried about her getting a drink than helping or cleaning. Definitely the worst kept Panera ive been too.

Review №21

I only come here for the baguettes.

Review №22

Two stars for the attitude to a customer! I always liked Panera in every state I go. My house is here in Fort Smith and this past week I send my housekeeper to by 4 full French baguette. Woman that was at the cashier(older person) had an attitude towards my housekeeper, like throwing things and making faces. At the end she did not offer her a bag, more than that- other waitress next to her wanted to pass her a bag to carry out and this cashier woman told her not to give it to her! What kind of worker is that? Is it normal to Panera? Surely not! I'm super disappointed and unfortunately I couldn't be there to speak to the manager. My housekeeper is Hispanic and she speaks very little English, so she got shy and walked away. If anyone has issues to other people or nationalities- they should NOT be working in places like this. I sure hope it won't happen again, otherwise I will come myself and let her have it.

Review №23

Good food. Very helpful staff. Great selection of soups, sweets and sandwiches.

Review №24

One of the best places to go for a great salad or fresh sandwich. I love Panera during the summer! It's just the best time of year for a cold fresh salad loaded with kale

Review №25

I'm not a sandwich person but when I pay $14 for a sandwich I at least expect it not to taste like someone's week old sandwich that was microwaved and has hair in it. Especially when I waited longer than I should have.

Review №26

Just like any chain restaurant you know what you are going to get before you go there...Panera in Ft Smith tastes like Panera in Dallas or any other location...That being said Panera always uses the freshest ingredients and high quality food... Always has been a dependable meal...

Review №27

I like the pecan claw and had sandwich which was very good

Review №28

They remove everything from the menu that is vegetarian friendly and God Forbid you want to make to make a change to a sandwich or anything simple, the staff has a little problem with dealing with changes. Slow service, never has butter, knives and simple things available when you try to get ready to eat. We have just totally quit eating here!!

Review №29

Love panera! Their coffee and souffles are so delicious!

Review №30

Awesome food, hot comfort soup!! Yummy

Review №31

It was really good being a first timer great food.

Review №32

Great food and decent service though I find it to be a little pricey in comparison to everything else in this area. I would however recommend it due to the freshness of the food.

Review №33

Good healthy food. Soups, sandwiches, salads fresh bagels

Review №34

I go here anytime I'm in town for lunch. They have the best soups, salads, and sandwiches. I also stock up on their bagels. Staff is always super friendly and helpful with making special things for kiddos.Edit: I still love the food here but the last few times I've been here they've messed up my order. They're always friendly about making it right but I shouldn't have that many mistakes in a row.

Review №35

Just love the soups and salads here.

Review №36

Always smells of wonderful breads! Smoothies are my favorite. Try their soups!

Review №37

We have been to Panera Breads all of the country and this has to be the worst! We were there this morning to get a quick breakfast before getting to the airport and the staff were busy chatting about a party that they had been to the night before and did not want to help anyone!!! I ordered a souffle and a sausage egg and cheese on brioche and they took forever and were really rude. Then much to my dismay upon opening the brioche there was no cheese or sausage!!! We were on the hotel shuttle so going back was not an option, but this was awful!!! I hope this was a one time thing, but I don't want to find out!!!

Review №38

I love the variety of food and baked goods. It's all good.

Review №39

I placed an online order and asked them if they could go easy on the solids in the chicken noodle soup as I have a really upset stomach. THEY ACTUALLY READ THE THING AND DID IT. I'd give you guys six stars. Usually places ignore anything written and make things normally so it's a breath of fresh air

Review №40

Panera Bread has great customer service, positive vibes, great food and just an optimistic environment all together. I recommend Panera Bread to anyone who likes soups, salads, sandwiches and a nice restaurant to go fill up at. I give Panera Bread my props and a 5 STAR RATING along with it!!!!! Panera Bread is by far the best restaurant in Fort Smith, AR!!!!!(If you are a soup lover then you might want to try the Broccoli & Cheese soup. It is so good..... Mmmm.....)

Review №41

Clean place and really healthy food, as well as, delicious!

Review №42

First time. was an " ok " experiencegood sandwiches tho

Review №43

My all time favorite. Great salads you know your eating good clean food, healthy too. Great ice teas not found anywhere else that I know of. Not the same old boring food.

Review №44

Good food, but pricey.

Review №45

Good food

Review №46

A excellent place to have lunch at a reasonable price

Review №47

Excellent, as always

Review №48

Panera Bread is always great but too pricey to go there frequently. My favorite is the pick 2, which I get 1/2 Sandwich & Soup but you can mix it up & get a salad as a choice. Love their Chicken salad Sandwiches & Tomato Soup.Their choices of breads, bagels, desserts & treats are fantastic but again.....pricey.

Review №49

This one was bought for my husband. It was a bear claw that he said was outstanding. He liked it because it wasn't too sweet.

Review №50

Friendly staff and great options for lunch. Good place to sit and get some work done on the laptop.

Review №51

A nice place to get food at

Review №52

Good food. But too busy

Review №53

Nice atmosphere, great service

Review №54

Yummy Bread always fresh , my salute to the baker at this location. The staff is always friendly and upbeat. Great food always

Review №55

Nice cozy place. The staff are very helpful and polite. Also there is ample parking space.

Review №56

Food and service very nice. Just too pricy for me

Review №57

Nothing beats their Broccoli and Chedder soup!!

Review №58

Very poor service. None of the workers seemed to know what they were supposed to be doing.

Review №59

Love this place awesome food for vegetarians like me

Review №60

My wife and I are "regulars" at Panera Bread. The other day, we bought a loaf of bread there and when we took it out of the sack, it was burned on the bottom. We didn't take it back because it was too much trouble. We went there tonight to have dinner. I ordered my favorite which is a pick 2 with Napa Almond Chicken Salad Sandwich. Apparently they have changed my sandwich. It was on different bread and it tasted different all together. And the bread it was on was over baked and the crust was burned. Why would they change something so good??? My baguette with my salad was also burned on the bottom. They did give me two fresh ones in place of it. But the pastry I got with my meal was also over baked. Is there new management here or something. Things at Panera in Fort Smith have changed, and I may have to change where I like to go to eat.

Review №61

My first time to eat here,have had their delicious bagels before.. the food was good service was fast and great,kinda pricy,bit worth the treat

Review №62

Awesome place to eat their bread needs work so i gave 3

Review №63

Excellent as always. Just wish they were cheaper as I would go more often.

Review №64

Everyone always talks about their bagels yet we finally stop here and they say they are completely out of all their bagels. Pretty disappointed.And the lady on the speaker never apologized for it. Was just like “uh, I just walked up front and they said we have no bagels”.

Review №65

Always fresh and fast service!

Review №66

This was my first time at Panera and it was AMAZING! The food isn't heavy in your stomach and it's so fresh and perfectly portioned so you don't get over stuffed and sick!

Review №67

Just yum. Love the teas.

Review №68

Good Food and Service...

Review №69

Too expensive. Not enough food

Review №70

Greatest Iced tea in town!!

Review №71

Great salad, good time lunch with family.

Review №72

Great food here & healthy options too!

Review №73

I have been here a few times and I have never paid. A friend is always picking up the tab. They have never been my favorite place to eat. The food is not all that great.

Review №74

Quick, easy and good food.

Review №75

Went for doordash

Review №76

My mom placed an order for bread. When she showed at the drive thru they told her they lost her order and to move forward. They proceeded to take another order and left her waiting for 15 minutes. She honked her horn to see what the deal was and the lady was very hateful and rude asking why she honked and her and another girl were laughing. My mom was almost late for doctor visit and the girl said you you should manage your time better. Very rude service!!

Review №77

My friend ordered squash soup first they said they didnt have any then they did she didnt get her chips. We both got the same sandwich one of them was a dollar higher than the other not happy but the food was good.

Review №78

Went to Panera for lunch. Although they were pretty busy, we got our food quickly & it was delicious!!

Review №79

Overpriced and in my opinion not worth the price.

Review №80

Excellent broccoli cheese soup!

Review №81

Always enjoy this place. Food has always been good and service is great! I eat here at least once a month.

Review №82

Love the pick 2

Review №83

Not actually my type if food, but can always fill up of the choices given.

Review №84

What has happened to Panera pastry? They used to be so good but this new stuff is awful.

Review №85

Soup bad broccoli and cheddar lukewarm portions of the sandwiches very small took a very long time to come out and was way overpriced

Review №86

I use the app, it was fast an secured !! Pulled up to drive thru an it was ready, love the service !!

Review №87

Great food and a calm, nice atmosphere. The employees were all friendly and helpful. We got in and out quickly.

Review №88

They really changed up the food is not as good as it used to be why don't they go back to the way it used to be for us older people

Review №89

Great food. Service very slow this morning

Review №90

Has a trendy atmosphere and it sits up on a hill so the view is good. Food is good as well. You can go healthy or have a cheat day here.

Review №91

Just awesome!!!

Review №92

Much improved.

Review №93

Great food, good coffee and nice people. Plenty of room to sit down and relax.

Review №94

Panera is always good, for this location to get a full 5 star review they need the self service kiosks. Makes the wait time to order minimal.

Review №95

I placed my pick up order yesterday for today and was impressed that my order was ready when I got there and you could tell that the bagels or fresh cuz I could tell that they were put into the bag warm. They were already cut for me and in bags. I buy everything Bagels at Walmart and it's nothing like Panera Bread's everything Bagels same with the baguette

Review №96

The service here is quick, and is able to get good food in relatively good time. It seems to be a popular place for the high end crowd, at least for breakfast.

Review №97

Too expensive for what they are serving.

Review №98

Good food wide selection. Clean place w good services. After 7:45 AM the don't tend the coffee bar very well. Often as not they are out of coffee.

Review №99

Very good service. Service with a smile!!

Review №100

I mostly go there for the salads, literally if eat like those every day I would lose weight along with my wallet too!

100 Photos
3.8 Rating
  • Address:2917 S 74th St, Fort Smith, AR 72903, United States
  • Site:
  • Phone:+1 479-478-8989
  • Bakery
  • Cafe
  • Breakfast restaurant
  • Caterer
  • Coffee shop
  • Takeout Restaurant
  • Salad shop
  • Sandwich shop
  • Soup restaurant
Working hours
  • Monday:6AM–9PM
  • Tuesday:6AM–9PM
  • Wednesday:6AM–9PM
  • Thursday:7AM–8PM
  • Friday:6AM–9PM
  • Saturday:6AM–9PM
  • Sunday:6AM–9PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • Dine-in:Yes
  • Drive-through:Yes
  • No-contact delivery:Yes
  • Outdoor seating:Yes
  • Takeout:Yes
  • Fast service:Yes
  • Great coffee:Yes
  • Great tea selection:Yes
Popular for
  • Breakfast:Yes
  • Lunch:Yes
  • Dinner:Yes
  • Solo dining:Yes
  • Good for working on laptop:Yes
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible restroom:Yes
  • Wheelchair accessible seating:Yes
  • Coffee:Yes
  • Healthy options:Yes
  • Kids' menu:Yes
  • Quick bite:Yes
  • Vegetarian options:Yes
Dining options
  • Breakfast:Yes
  • Lunch:Yes
  • Dinner:Yes
  • Catering:Yes
  • Dessert:Yes
  • Seating:Yes
  • Good for kids:Yes
  • Wi-Fi:Yes
  • Casual:Yes
  • Cozy:Yes
  • College students:Yes
  • Family-friendly:Yes
  • Groups:Yes
  • Tourists:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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