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Quality Inn Fort Smith I-540
2120 Burnham Rd, Fort Smith, AR 72903, United States
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Pa
Review №1

We lucked out on a discounted last second rate thru priceline, and the accommodations we fine, but we had a king bed with 4 small square pillows and it was a good thing we brought our own. Ed Jr. and Doug did not agree as to the sufficiency of the room, but it gave us a place to rest and breakfast in the morning. There was no hot breakfast due to covid and pool is closed as well. The hospitality of the service crew was pleasant and proficient. I would like to see what they can do once covid is over.

Br
Review №2

Positive: Nothing Negative: Evertything. Nasty. Rude. No air.

J
Review №3

Great staff and friendly environment. Have a problem just tell front desk and they will handle it immediately. Been there a few months for work now. They been updating and remodeling alot recently. Been a pleasure staying here. Thanks Nicole and the rest of the staff as they are very nice prompt bunch, and owners as they continue to keep it in nice updated condition.

Ex
Review №4

Location was convenient and easy to find. There were a variety of nearby restaurants.

St
Review №5

WOW Excellent InnThe hotel has a nice modern charm to it; I enjoyed my stay. I am a traveling businessman, and this hotel was very clean and welcoming.☆☆☆☆☆1st. The hotel was very nice welcoming and has a warm lobby; in the morning the lobby has a nice well-stocked breakfast with eggs, sausage, biscuits plus gravy, pancakes, waffles, and some extra goodies too. The lobby has the luxury of a simple continental breakfast too. The front desk staff members are very inviting and friendly to service your needs.☆☆☆☆●2nd. The pool room is very clean has a really nice pool and a hugh hot tub; the pool goes to 3-5' for easy for swimming or a light cardio workout for a quick swim however the pool is a little on the cold side, but the pool is crystal clear. The pool room didn't have stocked towels; it had cleaned floors, water fountain and, bonus friendly people just willing to take a dip in the pool and the hot tub.☆☆☆☆●3rd The fitness center is small with equipment is in working condition and not in working condition. The fitness center has a sauna it's NICE and HOT. A hidden gem.☆☆☆☆☆4th The hotel has plenty of options for snacks and drinks with working vending machines and it has laundry room; The hotel has a place were you can buy food by the front desk. It's a little expensive. The hotel has a nice business center too.☆☆☆☆☆5th. The room you will be staying in is a modern well lit room with a nice cozy feel. The room has a nice little business center for you to work on documents or projects. The bed is very comfy; the staff does their job correctly, and willing to go the extra mile if you hang your clothes or the towel wrong; the kitchen has a brewer for tea or coffee, refrigerator, and microwave for cooking food and a place to store your clothing plus the bathroom is very nice and clean.I get homesick easily when I'm away from family. The staff and the service members have made my stay excellent. 5 stars I recommend staying at this hotel any time plus a good price too. I wish I wasn't leaving soon; I definitely feel like I was treated like a guest at my friend's house plus the staff saved my road show from the neighboring hotel down the street. THANK YOU to the staff of Quality Inn and suites of Fort Smith.

Ex
Review №6

I would like to say Jessica Walters went above and beyond in here duties. She manned the front desk and multitasked by prepping the breakfast room keeping food for the guest. The hotel is lucky to have suvh a dedicated Employee. The pool and spa tub were in good condition. The beds were very comfortable and rooms were quiet. Will consuder staying again on m y next trip to the city.

Pa
Review №7

The hot tub in my room was amazing and huge. The whole room was really nice.

Ho
Review №8

This hotel didn't read their emails. They claimed that they never got a reservation for me, it was sent 5 days before. They finally found it in their email! The system was fixing to go down for the next 3 hours from 8 to 11, check in time for most people. Then they couldn't figure out how to bill. I was very fustrated. It was too late to cancel. One of this was Hotel.com's fault, they did their part. It was the hotel's mistake for not going through their emails properly.

Li
Review №9

Definitely a place we will return to during any future visit to Fort Smith. It was very clean and comfortable. Thank you for an enjoyable experience.

Ex
Review №10

Loved Nicole at check inn. She was really nice. The girl at checkout was really nice to but i didnt get her name. The room air conditioner didnt work good and the cover was broken. The phone didnt work.

Ve
Review №11

Positive: comfortable, clean

Ve
Review №12

Positive: Quality just not as good as others we have stayed in.

An
Review №13

No sign of bugs. Quality staff (pun intended) clean room. Good area, but your car doors should still be locked. Pet friendly. I'm staying in Fort Smith for work the next two months and I plan to stay here during that time.

Ho
Review №14

Check in was had was not very good. Clerk had a hard time with the reservation. At first she was not going take it and needed to rebook. Then when i started to call hotel.com she said never mind I've got it. However the lady at breakfast was great. She made sure everything wad fresh cooked.

Ho
Review №15

The front desk help could of been a little more friendly. And there were NO towels in our room.

Ex
Review №16

The staff was very accommodating and tried their best to make us feel at home. We had to move rooms because the heater quit working. The indoor pool area was very cold, 56* to be exact but that didn't stop the kids. They had ran out of towels in the pool area and when we asked for more they didn't have any clean. They did go to another room to get us some though. Breakfast was sufficient for the price we paid.

Mi
Review №17

Nice people, kind ladies behind the desk as we were very frustrated from the virus and finding a place to stay. Okay we have stayed at locations of PK and Christina's in the past but this time we as a company need to pat these guys on the back. Totally stressed trying to find a place to stay and they slipped us in as just another day with tender loving care, Thanks ladies now its time for sleep.

Le
Review №18

You get what you pay for. Not great but not horrible. The bed was comfy and our room was fine but our cable did not work. The free breakfast was NOT good. It wasn't noisy or anything so that was good. Was it worth $82 for one night? Ehh.

Ve
Review №19

Negative: People were talking and listening to music all night long which caused us to be unable to sleep much at all

St
Review №20

Would not recommend. Mold on ceiling in shower...huge broken piece on door and side of dresser. Front desk doesnt put customers first. Several times that no one was at the front desk or answer a call from the room. Check in was VERY slow and gave up on waiting to check out and just left key in the room.

Me
Review №21

Baddddddd. Breakfast had to be brought over from another chain owned by same people. Took almost an hour. Clerk changed our room while we were out which locked us out of the hotel. Put us in another room so when we get the key to that room we entered and it was trashed out, bed, bath, sink, trash everywhere overflowing. Then he moved us upstairs with no elevator for my handicap person. Then our keys didn't work which meant another trip down and up the stairs. Mgr was at front desk but didn't pay attention to this. She was trying to fix his other goofs as she told me the next morning. THERE is more but I will stop here.

An
Review №22

Hotel location is great. Close to all the activities you are planning on doing. Plenty of restaurants near by. An casino's are not to far away.

An
Review №23

The indoor swimming pool was out of order. The indoor hot tub was out of order. The ice maker on my floor was out of order. The printer in the business office area was out of order. The breakfast was not to the standards of Choice Hotels. Oddly, there was a toaster, but no toast. There were three empty cereals container which were totally empty. Overall, too many things out of order or services which do meet the standards of your brand.

Ho
Review №24

It was ok we didn't have any towels in the room we had to call front desk for wifi password because it wasn't on checking in key card they had no waffle batter for breakfast I've stayed there before and it was wonderful alot has changed when you walk in it has an odor but besides all of this it was okay

An
Review №25

I didn't feel like a valued guest but just someone filling a room. The breakfast was very disappointingly bare and cold. Front desk staff should not be expected to maintain breakfast and front desk...both suffer. The staff were so busy it made me feel rushed and uncomfortable.

An
Review №26

Nice hotel for the price. WiFi was a little sketchy, but not a huge deal. Any questions were answered quickly. Friendly staff!

Je
Review №27

This will be regular stopping place it's rooms are awesome. Wish they had smoking room but the breakfast was top notch. Nome better the hot tub was for 2 .bed every thing was awsome.

An
Review №28

Overall, I enjoyed the hotel. Luckily I could get along without wi-fi. I was too tired, but the hot tub looked inviting. Great looking pool to enjoy for the family.

ba
Review №29

Was clean .They allow dogs there Soo all you here are dogs barking:(-.Good nieborhood.Beds are old .

An
Review №30

Staff was friendly and helpful. Near a few restaurants. Hotel wasn't very busy when we were there so parking lot could accommodate a trailer. Might be a problem during busier periods.

Ka
Review №31

This Hotel could have gotten 5 stars. For it is a nice Hotel. But the clerk said she couldn't find my resrvation. Said it wasn't there. The whole system was about to shut down any minute from 8 pm to 11 pm. This was at 7:59 when I was trying to check in. She finally found it, sent in 5 days ago, in her email. Didn't know how to key it in, fighting the clock on the system shut down. No towels in the swimming area, there was 7 people in the pool area, n she finally brings 3 after being asked 2 times for towels. So I'll book another hotel here in The Fort at the end of the month, when I come back.

C
Review №32

Where to start, the hallways smell (like drugs) and are dirty. The rooms are decent but straight out of the 80s. The front desk is the most unusual setup I have ever seen. They were unable to check me out because after a certain time of the day the system is locked down until the following day. I saw multiple customers paying cash for rooms, which was unusual simply due to the number of customers I saw paying with cash. Overall if you just need a decent bed it's okay but I won't willingly go here again.

Sh
Review №33

Front desk workers could be a little more professional.BUT... Let me tell you about the breakfast ladies. Amazing! Kind! Sweet to my kids. Layton is young and a sweet pea. Ginger is kind hearted and respectfull. Put that with hot waffles and great coffee. Your day is off to a good start.

An
Review №34

The staff is great, the rooms are ok and the breakfast is meh. There was a huge white stain on the chair in my room, probably from trying to bleach out a stain. That's fine, Didn't need to sit in that chair anyway. The breakfast had no meat. Just eggs and biscuits. The hot tub doesn't work, hasn't worked in months

Ho
Review №35

The evening was blighted by rowdy partygoers and staff who waited to long to call the police.

An
Review №36

I really like this hotel. Its always clean and the beds are comfy. The staff are the greatest. I stay here everytime i am there for work which is three nights a wk. Im a travel nurse working nights and they let me check in a lirrle early so i can get some sleep. I love it. They have won my repeat loyalty.

Ex
Review №37

Decent price good location friendly staff and hot tub and pool

Ke
Review №38

The shower in the handicap accessible bathroom leaked on the floor so I fell when I went into the bathroom and hurt my arm and knee. The TV didn't work and I had an asthma attack from being in the room for 5 minutes. That's not worth the $80 a night we paid. We could also hear the drunk and high neighbors laughing and talking all night long. When I told front desk all she did was write it down.

An
Review №39

Front desk clerks were very nice and friendly. Room was clean and spacious enough. Good location for grabbing a quick bite to eat! This is the only hotel I stay in while visiting Ft. Smith!

La
Review №40

I had a reservation for the other quality inn north of this one but the map accidentally took me to here so I had their call The Choice hotline to change my reservation. My Room was OK the bed sunk in the breakfast was skimpy due to the virus thank God they had yogurt and cereal though and pancakes.

Em
Review №41

The bed was nice and comfortable. For the price, it's a nice hotel. No bugs and no bad odors. I would stay here again if in the area. I have stayed here twice and never had a problem.

An
Review №42

I will never stay at this hotel again. There were not enough towels to accommodate my family. The WiFi was weak in the pool area. The sink leaked onto the bathroom floor when we washed our hands. The manager was rude upon my arrival. If I had another option that day I would have gone somewhere else.

An
Review №43

Pool and spa was inoperable. Ice machine was in need of repair. Internet is offline. TV service is based on internet and did not work. Hotel room was not stocked with essentials (towels). Desk personnel was outside smoking more than working. Maintenance men competing with guests for breakfast buffet. AVOID!

Ba
Review №44

The room was good and the check in staff was great and friendly I usually stay at a bestwestern but they was booked so I thought I would give u guys a try they only thing wrong is the wait at check out was at least 40 min I understand they had a few buses but maybe this busy they should get a second person

Me
Review №45

Staff was friendly. Room was as expected. Housekeeping could maybe pay a little more attention to detail (gunk on walls, stuff under shelves etc, clock not set right) but overall the room was stocked and felt clean.

An
Review №46

It was clean, staff was friendly, wifi was good. They also had a nice, clean breakfast area.

Ta
Review №47

Super clean place... lady at front desk was friendly and helpful... the bed not so good... it's 1:49 am and this bed is killing me... definitely not what I expect from Quality Inns... usually have great beds...!

An
Review №48

Good service truck parking comfortable beds nice desk clerk ez freeway access

Co
Review №49

Nice & clean. Great place to stop & rest on our way home to Wa St. Very clean & everyone was friendly!

Mi
Review №50

Amazing service, very clean rooms, breakfast was very good. Best hotel I have ever been at. Will be going back soon.

An
Review №51

First off the hotel staff at check in was very nice and courteous! I got a lower rate booking directly with quality inn rather than another site. The hotel does not had an elevator (which I did not know so I didn't know or I would have chosen a different hotel). It was very difficult to try to get upstairs with a disability and carrying a baby plus all our stuff. The air conditioner was not on in the room making it very hot and stuffy. Stains on the comforter was a little gross but the sheets underneath were clean. The key readers did not work well and I got locked outside at 10:00 at night and had to walk around the building to get back in. Had to try several times to get into my room with my key. Like I said the staff was very nice but the facilities left much to be desired.

Qu
Review №52

Pool was cold. Open though!!

Ex
Review №53

Very clean. Courteous staff. Convenient location. Parking lot was a bit small.

sh
Review №54

Just what we needed

Ja
Review №55

Great place with exception of staff not all knowing what is going on. Was told pool was heatex but not that it was not working. All else was great.

Ri
Review №56

Positive: Hotel was not kept up. Maid service never happen for the 3 days we were there. Had to go get towels from front desk every day. Will not be going back to that one again.

Co
Review №57

Positive: Close to stores and freeway Negative: Coffee pot was not clean there was still stuff from the previous tenants and there was only one set of towels in a room that is supposed to have more than two people.

An
Review №58

If you smoke dont botherstaying here. smoking area is on side you cant get back in that door card was remade 3 times would not open side door so u have to put a rock so door dont shut lock. clean no bed bugs

An
Review №59

Good bargain. In a nice and friendly city. This evaluation is ridiculously repetitive, which makes me NOT want to do another one.

An
Review №60

Housekeeping didn't replace towels, I had to go to the front desk and ask for them. The pool was not heated. The room the pool and hot tub was in was not clean. There were cigarette butts and ashes on the floor. When I turn the jets on in the hot tub, it smelled bad. Either the pool or hot tub stained my white bra blue.

An
Review №61

Overall we were pleased with our stay. We've never been disappointed by Quality.

An
Review №62

Hotel was great. Staff was awesome for me being in the mood I was in..

Ho
Review №63

Ended up with a smoking room, but that might have been my fault. Cigarette burn on comforter and the room wasn't very clean. The second day we did not receive fresh towels

Be
Review №64

Very clean bed was nice and comfy. The girls at the desk was very nice. Pool was very nice and clean. The breakfast was great will be staying here again.

An
Review №65

It was clean and convenient. Nice location, close to things we needed.

De
Review №66

Rooms are overpriced and all I heard was kids screaming and someones dog barking incessantly.

Pa
Review №67

We were very happy staying there. The evening and night staff were very accommodating. We were traveling and came in late in the day. The staff had nothing but smiles and humor. I appreciate all the help they gave us.

Ta
Review №68

Clean, spacious rooms and washrooms, excellent heating, ample parking space, ok breakfast and pool.

Ju
Review №69

It was wonderful! We were here to watch the game in Fayetteville but the prices there were unbelievable. It was well worth the drive to come here. Very easy to find, right off the interstate but not too noisy. Clean rooms, very friendly staff, great rates. Close to everything. Walking distance to good food!

Ho
Review №70

Had a rash breakout from stting in the floor

An
Review №71

We had a pleasant night's stay at the Ft Smith Quality Inn, and thought it a good value for the money. Our room was quiet, comfortable, recently refurbished, clean and had ample towels and bathroom supplies. The bathroom was nice, but too small for the two of us to get ready in at the same time. We weren't up in time to try the breakfast buffet, so can't comment on that.

Ni
Review №72

Love the breakfast!! Better than most hotels!! The food and service was great!!

An
Review №73

Friendly staff. Clean hotel room. Ice machine close to my room was not working. One of the side doors did not close so it could not lock.

An
Review №74

We were greeted in a friendly manner and had a great stay. The room had been recently updated.

An
Review №75

Good for the price.Breakfast basic.Easy access.Guess smokers will always be here to fowl the air around entrances

An
Review №76

The bed wasn't comfortable ! Hoping the front desk people could be a little more nicer ! Housekeeper left coins on the floor so wasn't it they clean or not

An
Review №77

Quality Inn in Fort Smith Arkansas was very nice and comfortable for the stay. They have very nice friend staff, the internet was very quick. Could improve the food but over was a great place to stay.

Ja
Review №78

Good but my remote didnt work

An
Review №79

Hotel it's Ok , but hace a big plus , swimming pool and jacuzzi, there are really nice.

An
Review №80

I love staying at chioce hotels becasue they are clean and safe, for the most part and the employees are friendly. Now, hat Iam thinking about it I have staied in 4 chioce hotels in the past 12 months.

Kr
Review №81

Nice quiet and bteakfast was good

Da
Review №82

Great staff, nicest of the three in the neighborhood.

Ga
Review №83

Front desk staff is very unprofessional. I called to book a room using a credit card over the phone. The clerk was rude and started laughing when I I gave her the wrong zip code( we recently moved and I accidentally gave my old zip) saying “ you don't even know your own zip? I told her I didn't find it funny and she stated she found it ridiculous you don't know your own zip code. I will never book another room at this place.

An
Review №84

Wonderful hotel. Would very much recommend. Best. Best. Best. Best.

An
Review №85

Will not waste my money on Quality Inn again. Unclean room, musty odor, hair in tub /shower.

An
Review №86

Great customer service, staff is very helpful and friendly.

An
Review №87

Below average in cleaning and the breakfast was very poor. I wouldn't stay here again.

El
Review №88

I've been staying here regularly for the last few months while on contract in Fort Smith. The hotel rooms are basic but clean. But the staff is very kind and helpful. Have never had any problems.

An
Review №89

Found the staff unfriendly and the rooms unsatisfactory. We were given a room with food left in it and dirty towels! They did give us another room but never apologized and cut us off when we called the desk. While we were waiting in line for the second time another man came up and said he had no sheets on his bed! She took care of him and then called us out of line to get us another room. The pool was out of order. We went to breakfast at 8:45. We were made to feel like were an inconvenience. The eggs were dried up and not much left. One piece of sausage. I asked for more of that and she did fix some. My husband asked for milk and she barely gave him a glass and said she didn't want to put more out. If you stop serving at 8:45 then say so!

An
Review №90

We have stayed at this hotel under three different owners. Quality has updated and improved this hotel beautifully. We were very impressed.

Ca
Review №91

Friendly staff good rate nice room and very good breakfast

An
Review №92

Hotel was nice and clean and quiet. Good location and good breakfast

An
Review №93

Very pleased with my stay. Nice room with Whirlpool tub. The pool was great. The staff was very helpful and pleasant.

An
Review №94

This hotel smells of raw sewage. We had dirty sheets and towels and there were many stains all over the room. Had to go buy air fresheners to tolerate the room. Pool is gross and hot tub was broken. The smell of raw sewage permeating the hotel and room was so strong that I was afraid to eat the breakfast. Definitely do not recommend staying here.

An
Review №95

Nice Hotel. Room was very clean, friendly staff. Kids loved the indoor poolThe price On line is Wrong.

Ex
Review №96

The pool area didnt quite match up to the pictures, but the staff was friendly for the most part. The rooms were very clean with good toiletries

Ke
Review №97

Clean room and comfortable beds plus friendly service

Li
Review №98

This is the second time I've stayed and enjoyed the stay.

An
Review №99

Hotel was good but the staff was AWESOME!! They went way above and beyond what was expected of them. I had sprained ankle that day at work and they called to check on me about an hour after getting into my room to see if I needed anything. Fast check in too.

Sp
Review №100

Full hot breakfast. This was a reasonable place to stay when you consider the breakfast choices. It is better than most other places I have stayed.

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98 Photos
100 Comments
1.6 Rating
  • Address:2120 Burnham Rd, Fort Smith, AR 72903, United States
  • Site:https://www.choicehotels.com/arkansas/fort-smith/quality-inn-hotels/ar610?source=gyxt
  • Phone:+1 479-484-0227
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  • Hotel
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