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IHOP
2430 173rd St, Lansing, IL 60438, United States
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Ju
Review №1

The dining area was closed but however you can still go in and place an order like you at a regular restaurant. It was cool the food was hot and the service was pretty quick to my surprise. Definitely will visit probably order it by phone before I go so it's a in and out thing.

Ti
Review №2

Way better then all the other ihops. Clean but cold bring a jacket and of course a face mask . The is good here restrooms are open you can dine in or pickup

Ah
Review №3

I HAD A VERY PLEASANT EXPERIENCE HERE AT I HOP !!! MONDAY OCTOBER 12TH WE VISITED THIS ONE IN LANSING...THE ATMOSPHERE WAS CALM, EXCEPT FOR THE LOUD CUSTOMER THAT WAS ON THE OTHER SIDE OF US, OTHER THAN THAT, IT WAS OKAY...EVEN THOUGH WE ARE ALL GOING THROUGH WITH THIS PANDEMIC, IS STILL HEART WARMING TO SEE SOME BUSINESSES TRYING TO STAY OPEN.I SPOKE TO THE MANAGER AND TOLD HIM THAT OUR WAITER " MATTHEW " WENT ABOVE AND BEYOND HIS DUTIES AS A WAITER...HE GAVE ME AND MY SISTER IN CHRIST THE BEST SERVICE I HAD IN A LONG TIME , COURTEOUS, PROFESSIONAL AND GENEROUS.THE COOK THAT PREPARED OUR FOOD, WAS GREAT !!! HIS NAME IS "CURTIS "MY STEAK WAS SEASONED JUST RIGHT!! I HAD TO THANK HIM PERSONALLY..IN THESE DAYS THAT WE ARE LIVING IN, YOU JUST CAN'T FIND GOOD HELP...I WISH THE BEST FOR THESE TWO YOUNG MEN... THANK YOU VERY MUCH !!

El
Review №4

Waiting 45 minutes for our food to be served was not happy with the service also I asked for some waters for our table the water was never brought to us and finally the waiter brought it out the food I asked for some hot sauce to go with the food the pictures below show that he brought three containers and nothing in them I didn't bother to tell him anymore about the hot sauce I think it was ridiculous to have to wait this long for the food and to see people who came after us to be served before us and really the food is not that great I had better like sunrise in Indiana this was my first time here and it will be my last time too. Very pricey also.

Sy
Review №5

The management is not where it needs to be, the "assistant manager" bully's the staff and constantly degrades them. She finds the need to scream and curse at the team members instead of pushing for teamwork. There is hardly any encouragement, the work conditions are terrible when dealing with harassment. When reports are made, the rest of management brushes it off as though it is not their problem and the team should deal with it because "that's just how life is". I DO NOT recommend working in this environment at all.

Mi
Review №6

Staff was nice, food was good. Sometimes they miss on having everything done at once so u end up with l uh kewarm hash browns or pancakes that aren't hot at all, not even enough to slightly melt butter. Otherwise pretty good.

Ca
Review №7

Fast service, food wasn't prepared to my liking 100% though. Medium rare steak was medium. Sunny side up eggs needed to be cooked a bit longer, pancakes where cold and brought out without butter.

Ro
Review №8

Waited 1.25 hrs for burned food and was denied replacement meal. The overall attitudes displayed to me was of contempt. I always look forward to IHOP indulgence but was really thrown by the service and quality. Beware

Ve
Review №9

Burnt food. Missing items. Rude staff. If you mess up the order I shouldn't have to argue to get refunded. The worker Davina (? Idk how to spell it) straight up lied to avoid refunding me the part of the order they messed up. Ridiculous.

Id
Review №10

I visited the IHOP in Lansing Il today for the first time. The waitress was Anya N who was a great server. The food was horrible and cold. I had to send my pancakes back three times and they still came back tasting like dough. The eggs tasty like grease which caused me to get nauseated. Anay had to repeatedly apologize for the cook but i reinforced to her that it was not her fault. Upon exiting the restaurant i did speak with the manager who in my opinion was inappropriately dressed. This will be my last visit to this location and hopefully my next visit to another location will be better. I still had to get something to eat when i left the restaurant because I was still hungry. I still paid for food I didn't get.

Ca
Review №11

DO NOT EAT HERE, I bought a classic burger with bacon and it was a sloppy mess, and the meat wasn't done. I complained before and hoped they'd get it together. No more for me...

St
Review №12

Great service. Clean place. Shout out to joy who was very attentive. Despite no strawberry and cream crepes. She offered the pancake version substitute which was delish. Thank you.

Ta
Review №13

I always frequent this location because of the distance to my house. The food was good. They forgot half my order and I had to go back to be told they didn't have it and I have to be refunded. Other than that, no issues.

Ms
Review №14

Took a long time for the servers to take our order... But food was cool.

Br
Review №15

Thank you Carol for the prompt and efficient service and your support to the troops. I am truly impressed with the customer service at this location!

Ro
Review №16

IHOP always doing fast and friendly service nice clean environment

Ta
Review №17

The food was good and my server and host today were very friendly so I enjoyed the service and so did the kids

Di
Review №18

Love the customer service you get when ordering your food

Fr
Review №19

The order came very fast and the women serving really knows her job well. Might be a regular place to have meals.

Ch
Review №20

Fast speedy service I was so impressed with them this morning!

Ra
Review №21

Had a steak omelet best i have every had!

Jo
Review №22

Great combination.. good food .. service was good.

Ve
Review №23

Loved the host and the management, the strawberry shakes are wonderful...

Ja
Review №24

The food here was excellent. Both our meals were very tasty and looked fantastic on the plate. The staff were very helpful and friendly. Our server George was one of the best we have encountered. Highly recommended this restaurant for everyone.

El
Review №25

To be seated was fast about 10 customers in all the wait for our food was over 25 to 30 minutes, my daughter order a bowl of grits's, the grits's were all over the bowl and a half of bowl of grits. Our omelette had more holiday sauces . Nasty! unbelievable poor experience

ke
Review №26

This restaurant needs to be shut down and re-open with new waitresses and cashiers, cooks etc. They have no idea how maintain a business the environment is just plain wrong for whomever own this IHOP I been in Hospitality business for 24years I never seen such employees who don't care about nothing give me two weeks and I promise you I will get it back the way owner Invision his business better yet who's the manager why he or she still has a job if this place being ran by kids ......

Ja
Review №27

The wait to be seated was 15-20 minutes. We ordered and it took over an hour to get our food. It seems that most of the waiters and waitresses were catering to a group of women at another table. I feel like all of your guest are important and should be treated the same way. I was so upset, I sent my food back!

Da
Review №28

Poor service, fruit bowl given in an attempt for service recovery was awful, long wait over cooked omelet, waitress who brought food to the table didn't have her mask on properly and was talking over the food. We will not be going back.

Ga
Review №29

I just enjoyed their food. I always get fantastic customer service there. The place is well organised and the cashiers are always super friendly. Would recommend to others.

Ya
Review №30

I wish this one would update the store hours. Everything has understandably changed because of the pandemic. It would be nice to know what the actual hours are. You guys are not open by 7am because I have already come by and called to order and no answer.

He
Review №31

Service was good. Wish skillets were back

Di
Review №32

The work crew was very welcoming and good company.

Da
Review №33

Curtis gave us a great experience. Very humble about his approach. This location is a very difficult crowd. Handled tonight very well. Even with shift change and crowd rush. More restaurants need employees with a sense of accountability, even if he is not to be accountable.

Ca
Review №34

They never answered the phone here. So not only do you have to go in and order, now you have to wait there as well. You are supposed to pick up and go. They never answer the phones so now it becomes more people in here waiting when it should be with this pandemic going on. Smh

Ga
Review №35

It was so delicious and was da bomb I love it

Sa
Review №36

The staff here have no respect for their own establishment. It's trash at the entrance, trash seen in the restaurant. I was sat at a table with trash on the floors, and the walkway to other tables. Disgusting. My son ordered chicken and waffles and realized when he was almost done that a hard french fry was in his plate!!! Do not go to this establishment.

Bl
Review №37

Worst IHOP experience ever. Should have know from trash outside, and the floor inside wasnt much better. Staff was rude, I was only one waiting for a table with less than half tables being used, still took more than 10 minutes to seat me. Another 15 to get food ordered and another 20 to get the food unceremoniously dropped on my table without a word, most on the opposite side of the table from where I was sitting. If you look at my normal posts, I am very easy to please. This is the first time I have had to give this low a rating. So much was bad about this place that I cant even list it all here. I very much doubt anything I say would change them...if I were IHOP I would close this restaurant and fire everyone in it. Just the worst.

Je
Review №38

The food was served cold and order was wrong. Rude service.

Ke
Review №39

Food was prepared well

Ho
Review №40

Food was not ready when promised...pancakes were over cook...not happy at all

Ro
Review №41

I'm trying to support local restaurants and business' during this time but the service we received for take out was beyond ridiculous. After being informed our order would be ready in 20 min my husband arrived only to have to wait for over an hour for an incomplete and incorrect order. If this is how they handle takeout I can only imagine how horrible normal dining service is and of course no one is answering the phone. 1st and last time patronizing this IHOP.

Ke
Review №42

Really enjoy eating here. We go here three-four times a week. Joy the evening manger is the best. Always addressed us by our name. Highly recommend!!

Re
Review №43

I can't really blame them. I blame the covid-19 but an hour and 45 minute wait is ridiculous

Dr
Review №44

Was great. Food was awesome

Pa
Review №45

I like the new decor, plenty of natural light to see my food. New items on the menu that was quite tasty-I'm a vegetarian. Service was better than I remembered and quite helpful.

Ma
Review №46

Great service! Super attentive staff! Clean, quiet, fast and delicious IHOP food. Also, I love that the menu includes nutritional information and calories. This is one of the reason I always come to IHOP

Mo
Review №47

Okay so my friend and I came to this restuarant about 4am. I order a Turkey sand!!!!! People look at that little meat. Then the server going to tell me its portioned!!Like I never had a Turkey sandwich like this before; Subway be stingy but not like this; this take the cake and have the nerves to be charging $10. The waiter brought me extra Turkey meat on a plate to try in accommodate but this was just ridiculous. It's more lettuce then anything. So disappointment with IHop.. Never again

Ka
Review №48

The place offers a fantastic variety of delicious food. I enjoyed dining here. Employees are always welcoming, prices are affordable and the spot is always well organised.

Ch
Review №49

Horrible service, horrible food. Ordered online quoted 20 min. I arrived and waited another 40 minutes for my order... 45 min wait to be seated to eat in a restaurant that at the time was serving 2 tables. Asked for a manager and he never showed because their short staffed in the kitchen and was cookinh

Ys
Review №50

Love the food ND crew

Ve
Review №51

Great staff

Ju
Review №52

Well for 1 I ordered gluten free pancakes. They were the size for a baby. I asked that my turkeybacon made crispy when it came out It was so limp.

Br
Review №53

We got seated but waited forever for someone to come actually take our order. When we got our food the waiter said he was waiting for the fries and also the hash browns. I asked for a refill and he said okay but then brought the fries and hash browns and didn't even remember the refill. So by that time my boyfriend and I both needed a refill. We were done eating and waited for the check for about 30 minutes. As we were sitting there waiting I noticed one of the glasses we were using had lip stick marks on it. Nasty experience. Won't ever be back here again at this location.

Ga
Review №54

Worst experience ever they handed our food out randomly had a 1 hour wait the manager was very rude disrespectful I had very high respect for the gay community considering my mom is a lesbian but that man was something else I would not ever recommend any one go there

Ch
Review №55

Very good customer service

Sl
Review №56

Nothing taste homemade

La
Review №57

This location is very dirty. This was my Turkey with dressing, mashed potatoes, brown gravy and creamed spinach. You be the judge.

Jo
Review №58

I liked the hash browns

ch
Review №59

First their shortage of cooks made service very slow! The food was cold but they do have an excellent manager, and when we voiced our complaints.. she was empathetic and courteous! And she even comp us for the slow service!

Mi
Review №60

Pancakes were crunchy.

Lo
Review №61

The breakfast deals are cheap. I had the chicken and pancakes that was $6.99. The service was also good as well

A.
Review №62

Needs improvements on late nite service for its customers. We were not able to have specific beverages or even a milkshake because of access to items and a delivery of food items. Condiments and utensils were NOT available at our table. When I asked for HEINZ Ketchup I was given an almost EMPTY bottle and when my wife politely asked if we could get another bottle the manager (in front of us) shook the bottle and replaced it back on our table. Not a good dining experience and we will not come back or try to go to another IHOP.

Je
Review №63

Service was very friendly. Food was excellent.

Ca
Review №64

Service was slow.My husband wanted the new shake that they had to go along with the Addams Family movie and they were out of ice cream.We ordered mozzarella sticks and they were brought out with out any sauce when asked for marinara sauce we were told they were out and we was asked for thousands island we were told they didn't carry it.The fries that came with my husband's burger were burnt and so were my onion rings.We asked that the burgers be cooked medium well and they came out well done.We will not be going back.

Tr
Review №65

Great place to take my grandson for breakfast. I love the pancakes..... I don't usually like pancakes

st
Review №66

The food was OK. The staff was nice.

T
Review №67

I placed my order with uber eats I usually have a preference as to how I want my order so I always have to call the store to verify my order will be made correctly not all times restaurants answer the phone... well IHOP did and the guy that I spoke with confirmed my order for me and made sure that my order was correctly made... he was so friendly who ever that guy was deserves a raise thank you for the wonderful service

Pa
Review №68

To may young people with no experience. And service is very slow

Bu
Review №69

Food is regular nothing crazy I gave 2 stars because they let people that apparently have the flu come to work and handle your food and money,, definitely not a good look!

my
Review №70

Ridiculously nice staff good fresh hot food!! We're from Pittsburgh so idk if every place around here has such nice service?? But A++++ From us!!

Ki
Review №71

It was my birthday IT was cold and raining! So I pulled into IHOP and ordered those pancakes WITH chocolate in between each layer topped with chocolate and trimmed with whipped cream. That was amazing! We had a table loaded with wonderful foods THE service was 10+type tip!

Je
Review №72

Tables are dirty customer service sucks workers don't do anything but walk around talking to each other is entertaining their friends and their family. Inside waiting for 20 minutes and still have yet to receive my drink let alone my food

Ap
Review №73

The way they take your debit card cash is better

Ro
Review №74

The staff was amazing and took wonderful care of our party of 20 for breakfast yesterday! Sabrina was totally AWESOME!!!

se
Review №75

No dinner but was good.

Jo
Review №76

Real Mexican Food, like your mouth has visited Mexico for the duration of the meal.

Da
Review №77

Carpet smelled like wet dog! You can smell it as soon as you walk in.There was hair left at the table from the previous customers. That tells me they don't wipe down their tables. The furniture is all tore up! They took forever to bring out the food. The server was really nice. I recommend not coming here at all.

Ma
Review №78

The food was good but the servers were taking forever to clean up their their areas

Ad
Review №79

Great food and friendly staff. I always enjoy my breakfasts here. :~)

Co
Review №80

Good food reasonably priced

Na
Review №81

We were told the wait was 5 minutes, and we would be called. Then, thirty minutes later, no call, & we were seated at another restaurant.

Da
Review №82

Food was good. But there was only 2 tables counting Us and we had to wait very long for our order

G
Review №83

My family and I visited this location Saturday night, around 9:10. When we walked in, there was no one to greet us and we waited for at least 10 minutes to be seated. The restaurant was practically empty...there may have been 5 or 6 tables occupied with patrons. When the staffer finally came to greet us, she took us to our table, slung the menus on the table and walked away! After a few minutes of weighing our meal options, we decided to leave. After we left, my daughter realized she'd left her purse at the restaurant. We'd driven and parked at Olive Garden. By the time we came back, my husband was able to go back into IHOP and get her bag (which was sitting on the table). We were happy no one picked it up and walked out, but then we realized, the waitress had not been back to the table!!! The purse was there and the menus were in the same place we left them!! Absolutely poor service!!! WE LOVE IHOP, but not enough to accept this type of service. We'll just cook pancakes at home....

Yo
Review №84

Have to wait at least 10 minutes for water every time...always have to grab a waitress. Walked out and no one even noticed.

Ta
Review №85

How do you bring out a customer breakfast and tell them their pancakes aren't ready? Never go there again.

Ne
Review №86

Portions are very small now but I make a happy plate.

Ay
Review №87

Worst IHOP I ever been to whole order was wrong and suuuuper long wait even though I ordered ahead will never go here again

Ke
Review №88

Breakfast omelets and of course pancakes were very good. Surprisingly good actually. Service was good but could have been quicker. Food prep time was too slow, but I'll give them a pass on this since the food was perfectly cooked and served hot.The men's bathroom was filthy with wet floor around and under the urinals. Made a point to find some lawn to wipe my shoes off. Wife's description of her bathroom was equally bad. Too bad.

De
Review №89

I would just like to say that I've never witnessed such poor customer service in my life. None of the waitress staff had assigned tables. Everyone was running around as if they couldn't find their brain. The amount of time we had to wait for drinks was ridiculous. Then when we wanted to get the check the waiter asked us how we were doing while walking away before allowing us to respond. To be honest the whole experience was piss poor.

Th
Review №90

Only place to go to in the area, while waiting on my pet to be groomed at pet smart

Th
Review №91

My children and I enjoyed our time spent here together. The service was almost as good as the food

Do
Review №92

Just sat in the lobby for a solid 10 minutes without seeing a single worker. With literally one table of 2, you would think there would be someone, anyone around to seat us.So disappointed at one of my favorite restaurants.Only giving this review a star so that I can write this. If it was up to me, I would give them zero stars.

Je
Review №93

Friendly people good service, will go back, if I have the opertunity I will be back.

Ch
Review №94

The service was great, for the teammate reminded me personally why I made a career in this field. For it was extra special due it being my Grandma birthday

Lo
Review №95

Everyone was courteous& polite. The food was good. The Manager coming around to check on all of the diners was a nice and appreciated gesture

Sh
Review №96

This was by far the most horrible experience I had tonight. I went in tonight to eat and it took some time to be seated. I had previously called in twice but no answer. When I arrived it took forever to be seated and it was only one person present at the time. It was only like two tables sitting down so my call had to be ignored. Once I sat down we order and I got crepes. First thing I notice is a piece of hair. I had it sent back but I already knew that it would take awhile because crepes isn't the fastest process. Tell me why I get the crepes back within five minutes, with a lot and I mean a lot of whip cream. I knew this had to be the same plate, I just knew it. This was very upsetting cause it felt like they tried to pull one past me. My server was good but that doesn't matter when the food on the other hand was not. They actually tried to hire me here at one point in time and I'm glad I did not accept. I wouldn't want to work in a place like this. Slow moving and serving the same food that originally had problems. Once I left tonight I knew this would be the last time that I would ever come back to this ihop and I mean the last.

Ca
Review №97

The food was good, the service not so good.We were the only customers in the restaurant and it took the waitress a good 5 minutes to even acknowledge our present.

Ni
Review №98

Long wait for a waitress, small portions, long wait for food to be mediocre, French toast was not good! I do not recommend this place at all!!!!! Only plus was good coffee once it come, no refills waitresses too busy talking to friends

Ka
Review №99

Awful inattentive lazy service. My husband and I sat down for in total 50 minutes and didn't get served. It was 4am in the morning... not busy. There were more bus boys than customers at this point. We had to eventually ask for water, that took them 15 minutes to do that... we finally put in our order and only ordered pancakes and eggs! How long does it take to whip up pancakes and eggs??? Other customers had to holler in the back just to get service. The waiter didn't even say “hey we have customers out on the floor” to his peers after we sat there for several minutes. Eventually we left. An awful waste of almost an hour of our time.

Ke
Review №100

Food is medium ok. Nothing to write home about. Service is good.

Information
100 Photos
100 Comments
3.1 Rating
  • Address:2430 173rd St, Lansing, IL 60438, United States
  • Site:https://restaurants.ihop.com/en-us/il/lansing/breakfast-2430-173rd-st-2120?utm_source=Google&utm_medium=Maps&utm_campaign=Google+Places
  • Phone:+1 708-474-2240
Categories
  • American restaurant
  • Restaurant
  • Breakfast restaurant
  • Family restaurant
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • No-contact delivery:Yes
  • Takeout:Yes
  • Dine-in:No
Highlights
  • Great coffee:Yes
  • Great tea selection:Yes
Popular for
  • Breakfast:Yes
  • Lunch:Yes
  • Dinner:Yes
  • Solo dining:Yes
Accessibility
  • Wheelchair accessible elevator:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Coffee:Yes
  • Kids' menu:Yes
  • Late-night food:Yes
  • Quick bite:Yes
Dining options
  • Breakfast:Yes
  • Lunch:Yes
  • Dinner:Yes
  • Seating:Yes
Amenities
  • Good for kids:Yes
  • Restroom:Yes
Atmosphere
  • Casual:Yes
  • Cozy:Yes
Crowd
  • College students:Yes
  • Family-friendly:Yes
  • Groups:Yes
  • Tourists:Yes
Payments
  • Debit cards:Yes
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