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Dunkin
3415 E Saginaw St Suite A, Lansing, MI 48912, United States
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Ma
Review №1

I love their croissant with egg and cheese! Plus they're always friendly.

Sp
Review №2

Cute college girls on staff a +, but failure to listen to orders, and sloppy burnt greasy food the negative. Always love dunkin. This one not so much

Ch
Review №3

THE SERVICE AT THE SAGINAW STREET, LANSING MI 48912 LOCATION IS TERRIBLE! THIS IS THE 2ND TIME I AM COMPLAINING AND NO ONE HAS CONTACTED ME ABOUT THE FIRST INCIDENT AND THEN TODAY WAS TERRIBLE. I DID NOT GET A RECEIPT SO I DO NOT KNOW THE CASHIERS NAME, BUT SHE IS FOREIGN AND WEARS A HEAD SCARF (THIS IS IN NO WAY PREJEDUCE, JUST THE ONLY WAY I KNOW TO DESCRIBE HER). ANYWAY, I ORDERED THE PASSION FRUIT TEA TODAY (A LARGE). IT TASTED LIKE HOW BODY ODOR SMELLS. I COULD NOT DRINK IT. I LOVE PASSION FRUIT, THIS WAS RANCID OR SOMETHING BAD WAS ADDED TO IT. WHEN I BROUGHT IT BACK, THE CASHIER (DESCRIBED ABOVE) GAVE ME A VERY HARD TIME ABOUT REPLACING IT WITH THE STRAWBERRY ONE! I DID NOT ASK FOR MY MONEY BACK, OR SOMETHING COMPLETLY DIFFERENT, JUST A DIFFERENT FLAVOR (SAME PRICE). SHE WAS SO RUDE AND UNPROFESSIONAL. SHE DID REPLACE IT BUT NOT WITHOUT ATTITUDE. I DID SAY THAT I COULD JUST STOP COMING IN IN THE MORNINGS (FREQUENTLY 4+ TIMES A WEEK), AND SHE SAID 'OH WELL' !!

Th
Review №4

I was highly disappointed that there was no pumpkin stuff out yet but I am an early fall celebrator so I look forward to that comes out.However I purchased I believe it was a strawberry green tea energy. This may be the best thing that ever drink in my life. It was the perfect amount of energy that I needed to get through my day and it tasted delicious.

Im
Review №5

Bought a plain bagel with cream cheese. This is how much cream cheese was on there. When I called and talked to the manager about how there was nothing on my bagel, he said he didn't really believe me. Terrible service all in all and I won't be going back.

Ro
Review №6

Afternoon and morning crew differ greatly. When I occasionally go in the mornings, you do not get a greet, never a smile, give off the impression that they hate their job. In the afternoons they promote products/flavors and I am greeted with friendly customer service right before I go to work. Go in the afternoons over mornings!

Be
Review №7

They should gon head and take that tip jar right out the window cause waiting 20 minutes for my mobile order is unbelievable. and I'm NOT exaggerating. don't go early in the morning at all. I was better off driving all the way to the Westside.

Jo
Review №8

Best service I've ever had at a coffee shop. The coffee and donuts were amazing! But, the sandwich had a burned plastic smell/taste and I had to throw it away :(

Ja
Review №9

I came in on a busy Saturday morning, and workers were clearly working hard and moving as fast as they could. I was pleased with my wait time and my ordering experience. The only thing I wasn't happy with is how the management was treating the workers, yelling, clapping, and snapping fingers at workers is never acceptable. It was uncomfortable for me to watch as a customer, and infuriating for me to watch as a retail worker myself. I understand during a rush tensions may be high, but there is no excuse for treating your workers that way, management must do better.

Sa
Review №10

I've had a few decent experiences here but 70% of the time my order gets messed up. I just got a large chai latte and there's no chai in it. Its conveniently located but I'd much rather go the extra drive to Dewitt or the okemos rd one where I get what I order.

al
Review №11

I hate leaving bad reviews, but the last three times I have been to this Dunkin in the past month, my coffee has tasted very bad. My boyfriend also agrees that his coffees have not tasted as good as they normally do. Today he got the Charli, and the milk tasted almost spoiled. I don't know what's going on :/

Ca
Review №12

Absolutely awful. Don't go to this dunkin it's much more worth it to wait 30 minutes at Starbucks. “Their ovens were over heating” so we couldn't order food after waiting in that long line. The managers should have put signs out saying they couldn't make food. Also whoever was the order taking at about 1:30 pm November 1st needs to be fired. I have never experienced someone so rude. He straight up turned his headset off while I was in mid sentence. Horrible management and horrible employees they need to just clear the staff.

Ky
Review №13

Wanna 5 star, but the donuts are always dry af and the lines normally wrapped around the building. Employees are terrific, dont blame them, I just think they're not supplied the tools to do the job correctly and are likely understaffed.

To
Review №14

Normally it's great at this location but today I had to go in and get my curbside order at er sitting outside for ten minutes for a cup of coffee with cream. Usually I pull up and it's a minute or two wait.

Al
Review №15

Really slow at drinks and I see food flys on the donuts they have a lot of bread and can't taste a donut it's doggy

Ke
Review №16

They're coffee and doughnuts are the best I've ever had. Won't go anywhere else!

Ha
Review №17

If i had a option for rating below a star i would do that. A complete trash place. Their employees are too slow and a pathetic service. Bad food. Would never come again.

Le
Review №18

If I could give this Dunkin a 10 out of 10 just for customer service I would! I left for work early today so I could get coffee and Nicole who works morning shift was by herself even though she had somebody in front of me to take care of she got my food done and my coffee is done in perfect time she is the sweetest person and even though this is just a Dunkin' Donuts I would love to go there every single day for every single meal she worked!! Thank you so much Nicole you made my morning so much better️️️

Tr
Review №19

This is the only place now daughter will get coffee from! She absolutely loves their coffee.

Ba
Review №20

Service failed. We ordered 3 bagels with cream cheese, but only got 2. Had to wait for them, paid for them, but did not get them. Waiting was our choice. But paying and not receiving product is their choice.

Ri
Review №21

They make due with really busy drive through.

Di
Review №22

The donuts and coffees are amazing, the prices are decent and the service is fast.

Tr
Review №23

Love their drinks and food, just a ba location at rush hour.

Gr
Review №24

They now have Bagel Bites that have cream cheese inside them like a donut hole so yummy

Do
Review №25

Great place to get donuts and coffee and sit down and talk to your friends

Ne
Review №26

After reading the reviews I was a bit worried....I then there were 2 or 3 people in line ahead of us as we pulled up... So...I went thru the drive thru today and experienced interacting with two very nice young ladies who were quick and efficient and smiled and said thanks have a nice day or something along those lines.

Im
Review №27

By far the worst customer service ever. I understand Covid restrictions to the letter. But they seem not to understand the laws behind the drive through options. I don't drive so I was asked to stand in front of cars and behind cars in order to pick up an order,, I made through the app and paid for through the app. It would have been way easier to drop off my order by the store door with 0 contact. But instead I had to wait extremely close to cars and fear for my life to pick up an order I paid for. Extremely rude 2 ladies that came up to me.

Be
Review №28

Staff has improved. Kateryna, Nicole and Lauren are the best!

KC
Review №29

I like it. Good service.

sh
Review №30

We order different flavor but give us almost all the same, I think they r pretty much left over so I wouldn't recommend buy it online, they will just give whatever it is.

El
Review №31

The girl in the window wouldn't take my money because I had put it in my lips to look for my card. She had to go and get a manager to do it. Even though she had on gloves and a mask. I think that she shouldn't be working with money if she had that big of a problem. Maybe put her in the back where she isn't exposed to customers. I told the manager that, that money could have been in worse places then my mouth.

Kr
Review №32

This store is a love hate spot for me. service is usually really slow and have to repeat myself multiple times just to make an order. With that said I love the coffee and foods. Always tasty. I go this time of year specifically for the maple bacon croissant which is amazing wish they had it year round. Step up service and that would make this place amazing.

Th
Review №33

You have to try the green tea

Ch
Review №34

Ordered 1 sausage egg and cheese and 1 bacon egg and cheese on bagels and an iced coffee. Didn't check till I got home but had 2 bacon egg and cheeses on really stale bagels (I'm not picky but they were like bagel jerky). Gave 3 stars instead of 1 because the iced coffee was really good :)

Gr
Review №35

Put no sweetener in my latte. very disappointed.

Co
Review №36

I am usually disappointed by this location. Service is generally very slow and they are almost always out of what I ask for. I once asked for an eggnog latte and got a iced mocha latte. I admit the last time I went it was about 30 minutes until close but she still rushed me up to the window to leave. Do not recommend .

Re
Review №37

Good if you're in a pinch. They've gotten my order wrong several times and the bagels aren't very fresh. You can see them preparing the food and the sanitary glove etiquette has much to be desired (they wear gloves, but touch non-food and food items with the same gloves on.) But it's a nice breakfast for a busy morning, and the drive thru is a winning convenience!

Te
Review №38

The drive through was empty except for me. The girl inside I was speaking to was short in helping and sounded annoyed I asked a question related to a child drink. She also did not understand my question and the lack of communication skills came out annoyed and anxious in her response. Nichole who came to the window was obviously use to complaints and them being unhandled was extremely rude and handed my food out the window though I was bot even in my car and also chose to talk at and over me . I would have given zero stars but hey that is not an option. If you want quality coffee and service you have to go wait inside at Biggby I guess. I was just hoping I was wrong:(

sa
Review №39

They where slow at getting the order and then almost charged me again for the same order before i even got my drinks

je
Review №40

Worst Dukin in Michigan!

He
Review №41

Don't go here if you have dietary allergies. I have given this place several tries and they put cheese on my sandwich every time I tell them not to. Now I'm starved with no breakfast because there is cheese melted all over my bagel that i can't take off. Their donuts were dry and my son would not eat them because they were too dry.

Lu
Review №42

Jelly donuts are good

Ju
Review №43

I got a hot beverage and it was room temperature and the milk smelled old, so I asked the young lady working if she could make me another one and she did with no questions asked but... the second drink was even colder than the first one. I just drank it and said oh well.

Jo
Review №44

A.
Review №45

Average quality and mostly helpful staff. Offering a consistent black iced coffee would be helpful since too often it is diluted and weak. Also helpful would be to offer all menu items when the doors open in the morning. I stop in a couple times a week and too often there is only a choice of 2-3 types of bagels at 7am.

Ch
Review №46

Great experience. Excellent service stop by few minutes back to have a hot latte with half and half cream and they made it so good.also they in fact gave me a free donut. !

Ke
Review №47

Donuts were good coffee was bad

Ta
Review №48

First time eating there breakfast! Very good! Hot& fresh! The guy at the window was so sweet!

Do
Review №49

The are very slow. 25 minute wait everytime I have tried them. They are ALWAYS out of something I order. Today, they had no hot chocolate, and the hashbrowns tasted like soap. Just awful service and food. Will not be going back.

To
Review №50

I thought the layout, particularly where you order and then pick up to be a bit counter intuitive and confusing. The bagel was dry and tough, no doubt the doughnuts are better.

Ca
Review №51

The wait was a bit long but it was well worth it. Tasty, fluffy eggs in my sandwich. The vanilla chai was great, well blended. The staff was extremely friendly and aware of how long we had waited. They remidied the situation flawlessly and got us on our way as soon as they could.

Be
Review №52

This location is always out of toasted coconut donuts, make more! Otherwise it is excellent.

Ca
Review №53

Love their iced coffee with cream and hazelnut!

Kn
Review №54

This place is amazing if you want lukewarm coffee and stale bagels.

La
Review №55

Waited 15 minutes and then they messed up my order and had to redo it. Must've not liked that because my iced latte was all milk and ice . So I spent $20 on drinks for work and had to go to Bigby because Dunkin Donuts was such a disappointment. Also If I come before 8 I don't want decaf I expect the espresso machine to be up and running. Will never come back to this location.

Al
Review №56

The barista was helpful and efficient. Highly recommend this location!

Ma
Review №57

Decent food and decent service. They need to fix the menu to reflect the current offerings.Will go to a different Dunkins location next time.

L.
Review №58

The new management has really turned this place around and I highly recommend it now. Orders are correct customer service is excellent and the, overall service is much quicker than it used to be.

St
Review №59

The older man Russell was my favorite employee. That moe guy has serious anger issues. Half of them don't have teeth and are very disrespectful. I remember going there last year around may and the west store had the best staff. Then michelle quit. What amazing manager. But now it's just not worth being open anymore. People don't want to work. Very unfortunate.

Do
Review №60

Three employees, zero other customers inside, but I couldn't get waited on. Apparently they only serve drive-thru customers. Restroom was clean though!

Er
Review №61

Friendly staff and a clean and calm atmosphere

co
Review №62

Quick,easy,cheap!!

Ra
Review №63

I'm addicted to the ice coffee and doughnuts

Ki
Review №64

The worst place ever I go everyday and get the same thing everyday they mess the order up, they charge me different prices and today I was luck enough to enjoy the end of a plastic knife inside my bagel step it up dunkin

Ph
Review №65

Ice coffee, sausage and cheese on a toasted plan bagel, and a Boston cream, please!

Me
Review №66

Their coffee is hands down the best in the area. But their service makes it not even worth it. I go twice a week. And about 85% of the time, they get my order wrong. It is not a difficult order. Large hot latte with a French vanilla swirl. Half the time I get a medium, half the time I get a frozen one.Not only do they get the coffee wrong, they're rude about it.I've also ordered food from them before, twice. Both times they got that wrong too.Hands down the worst ESTABLISHMENT I've been to. Not just a bad coffee shop, not just a bad breakfast, nor fast food business, it is the worst establishment.I strongly suggest the owner of this particular franchise store take a good look at the employees and make some changes.

Ah
Review №67

Horrible experience never ever coming back to this location.. initially I was super.pumped and excited to find a new DD near MSU campus .since.i haven't been to a Dunkin since I moved from Chicago 2 yrs ago.. DD is not as accessible as Starbucks near campus..so first I get there..me and my mom went in and I was taking time to decide what I want as I've stated I haven't been thr in so.long...the cashier kept rushing me acting sarcastic and I straight up.told her I need time to decide!!! So she went on ahead with the guy behind me..and then once he was done I was asking her like THE MOST BASIC BARISTA QUESTIONS..LIKE DIFFERENCE BTW ICED COFFEE AND THEIR NEW ICED SIGNATURE LATTES..THE NEW FLAVORS OF REG ICED COFFEE THEY HAVE..N THEN SUDDENLY SHE TURNED AROUND.SAID.SOMETHING TO HER COWORKER N LET HER TAKE OVER..LIKE WTH...WORKING THR U SHOULD KNOW THE BASICS..THE NEXT.EMPLOYEE WHO.TOOK MY.ORDER ALSO SEEMED LOST & NEW AT THT POIN I LOST MY PATIENCE N JUST WANTED TO GET OUTTA THRNN SO ORDERED N WAITED...MY SIGNATURE CARAMEL CRAZE LATTE WAS DISGUSTING & terrible!!! It semlled & TASTED SPOILEDDDDD NEVER GETTINT THT AGAIN MY MOMS FROzen coffee was ridiculously Sweet like beyond normal level.ofnsweet...n the sausage wraps I ordered were terrible on one of them they put a quarter piece.of.sausage.inst.ofnfillin half the wrap with the party.i know thts not how it looks FRM other DD I've been to..n their new sausage scramble is ridiculously expensive for the quantity u get..come on now $5?? For like a kid size cup??? Never getting tht again either .. OVER ALL TERRIBLE EXPERIENCE,HORRIBLE CUSTOMER SERVICE...GET WORKERS THAT ACTUALLY SHOW.SOME RESPECT & HAVE GOOD INTERPERSONAL SKILLS..& ARE HELPFUL NOT ONES THT ARE FUSSY,RUDE,& HATE THEIR JOB!! WHICH IS WHAT I CLEARLY SAW TDY!!! CONCLUSION; GO TO ANY OTHER DD EXCEPT THIS ONE.... horrible.experienE MADE ALL.MY EXCITEMENT GO DOWN THE DRAIN!! WILL NEVER COME BK..IF I HAVE THE OPTION I WOULD GIVE THIA DD ------- NEGATIVE STARS!!!

Mi
Review №68

Was refused service after walking in at 7:45 . Was told it was too close to closing to place my order for the new beyond burger breakfast sandwich. Will never support this location again and contacting corporate.

Ty
Review №69

Its dunkin I love it but last few times getting a large macchiato it wasn't good and being 5$ each I dont go as often as I use to

Ta
Review №70

Nice location and very easy to access off the main road. The drive through is also handy, however the staff could be better managed. At peak times they have a hard time keep up with the customer traffic so the wait be be longer then expected.

Br
Review №71

Good food, great service

Li
Review №72

I waited in the drive thru for 20-25 minutes just for a donut and a breakfast sandwich. The employees are ridiculously slow and unapologetic about it. I previously thought this was an isolated incident, but it has happened almost every time I go there in the morning. The evening crew is fine, but morning is awful.

Ma
Review №73

I love this place, Period

An
Review №74

I arrived at around 10am to find out that they were basically out of every donut. I asked for an apple fritter to be told later on they don't even carry them anymore. At this point, I had to settle for a glazed dounut, which is not half as good as a strawberry frosted by the way. You would think a place called Dunkin' DONUTS would have a better supply, considering they are open until 8pm. I ordered a frozen coffee which was given to me in a styrofoam cup meant for hot coffee, so the top didn't even have a straw hole. Now I remember why I prefer Tim Hortons. The only reason I'm giving two stars is because they ended up giving me a free donut because they realized how unorganized they were.

Dr
Review №75

This place is consistently slow. I waited 10 minutes with only 1 person in line and still hasn't been served. There were 2 workers and one of them was in training and consistently taking the attention of the other worker. Won't be going back to this location.

El
Review №76

Cold coffee is not a coffee!

Fr
Review №77

I got 2 of deez nutz donuts...Ben dipping deez nuts all night!

Ko
Review №78

People are nice but it always seems to take a while.

Ch
Review №79

Five times now I have tried to order the chicken biscuit; every time, they are out of biscuits. I am told that their either "the corporate guidelines tell us to make six, and we sold them all already" (at 8:30am?), or "the truck comes in tomorrow." Half the time they get the order wrong. Good coffee, but I'm done trying to eat here, I'll take my business elsewhere.

Ja
Review №80

Quick and good coffee

Sa
Review №81

Was ignored, coffee was burnt, hash browns were burnt, hell my untoasted bagles toppings were burnt.

Q
Review №82

Summer time is not busy, and not even feeling like a DD

Ma
Review №83

Great food, mostly friendly service. Can be very slow to make food sometimes, they appear to be short staffed quite often. Overall good service, excellent food.

Ta
Review №84

Each time I go there I end up with bad experience. Coffee is old or late or they make a mistake. they also not professional and rode with customers. not all of them but some of them. I will not go again there.

Na
Review №85

Don't go there. Staff totally careless

Fl
Review №86

Wanted to take my family out for donuts but there were several bugs flying around the donuts. We decided to not get donuts and left.

Ti
Review №87

Worst Funkin Donuts I have ever been to in my life if I could give 0stars I would. Terribly slow at taking orders and have very condescending people working here. Have to ask for a remake Everytime for they never put the right flavoring inside. Even when not busy as I am writing this review and also been waiting for food and coffee for over 10 minutes while in drive thru while being told to hold on repeatedly

Ka
Review №88

This location is horrible now. I've been coming here for months to get my morning coffee, and it's just been going downhill. The drive thru takes 15-25 minutes typically, and if you go inside, it isn't much better. Most days I only see one person working the entire store. They mess up my order almost every other day as well. New management and training necessary. If you want your time to be wasted, visit this location.

sh
Review №89

Great bagel breakfast sandwiches yet don't leave yourself short staffed!'cause we know SHORT!

Na
Review №90

Really poor service, we ordered 2 drinks and 2 donuts straight off the menu with no modifications and still had to explain what we wanted a number of times. When we got to the window they had left off some items and had to go through the order again to get is straight.When we got it the drinks were over filled and leaking and we were not given any napkins.

Ke
Review №91

Love OUR D D

sa
Review №92

Great drive thru

Go
Review №93

Great location E-Z Parking very clean store great staff in management lots of smiling people good coffee too

Me
Review №94

Every time I go here they find new ways to make me regret it. Why do I keep going back, then? Well sometimes I don't have time to make my own coffee in the morning and Biggby isn't open yet. The previous few times, I had to wait 5+ minutes in an empty shop for a really simple order. Not because the employees were busy, but because they just flat out forgot that I had ordered and paid. The second time that happened, an employee came over to me as I was waiting for my coffee and asked if I was ready to order.That's not why I'm writing this review, though. I'm a patient person and am not going to leave a bad review over a lengthy wait. The last time I went in was October 2nd. I don't want to write a novel about the cashier I dealt with but he was seriously so rude it almost made me cry. He made me feel like an idiot for not being able to easily read the menu (there was a light reflecting off of it) and made me feel like I was a nuisance for even coming in.I work in food service too, so I have a lot of sympathy for people who have to deal with annoying and rude customers. I always try to be a great customer, and to be really forgiving if someone's having an off day. So I don't leave this 1-star review lightly. I hate being "that customer" that complains about service but I assure you that this review is well-deserved due to a repeated pattern of awful service. I think next time I'll take the caffeine withdrawal headache.

Ca
Review №95

I like this Dunkin' Donuts as it's right around the corner from my work. I went there this morning since I was seriously craving a brownie batter donut and sat in line behind 1 person for over 10 minutes while he was at the window paying and waiting for his food. The lady told me that she would be right with me to get my order and never did. I finally couldn't wait anymore so had to leave and never got my donut, coffee, or even had my order taken. Next time I think I will just go inside, that might be quicker to get service.

He
Review №96

I have been to this location multiple times and I have a terrible experience every time. They're out of so many things. The employees simply don't know what they're doing. I'm done stopping here.

TK
Review №97

"John" was awesome !!! He was very welcoming and helpful. Store is clean and food choice was great. Thank you !!!

Di
Review №98

A real disapointment. The order was wrong, the cheaper bagel they subbed unheated or even toasted. A mess of a line, people all mad because Of the long wait, they overcharged and not one of the four Things we ordered was fit to eat. My happy memories will have to do from the past. I sure won't be going here again. Someone posted a question about the parking lot being wheelchair accessable, while the parking lot is, the business itself would be a nightmare for a user.

Al
Review №99

Service was fast and atmosphere was quiet because nobody else was there, but their coffee wasn't very good... Weird aftertaste...

Da
Review №100

Literally the worst Dunkin Donuts I've been in and I've been to dozens over the years. Wait was outrageously long, coffee cold, male employee a huge ass and the young African American woman nice. She gave me the coffee free after I cancelled my food order, but it was ice cold so I would have returned for a refund if charged. Worst DD ever, go anywhere else even if you love DD.

Information
71 Photos
100 Comments
2.9 Rating
  • Address:3415 E Saginaw St Suite A, Lansing, MI 48912, United States
  • Site:https://smart.link/abu8tr12sc1y6?utm_source=google&utm_medium=local&utm_campaign=gmbwebsiteorder&utm_content=350081
  • Phone:+1 616-987-0004
Categories
  • Bakery
  • Bagel shop
  • Coffee shop
  • Breakfast restaurant
  • Donut shop
  • Fast food restaurant
  • Takeout Restaurant
Working hours
  • Monday:5AM–7PM
  • Tuesday:5AM–7PM
  • Wednesday:5AM–7PM
  • Thursday:5AM–7PM
  • Friday:5AM–7PM
  • Saturday:5AM–7PM
  • Sunday:5AM–7PM
Service options
  • Delivery:Yes
  • No-contact delivery:Yes
  • Takeout:Yes
  • Dine-in:No
Highlights
  • Fast service:Yes
  • Great coffee:Yes
  • Great tea selection:Yes
Popular for
  • Breakfast:Yes
  • Solo dining:Yes
  • Good for working on laptop:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Coffee:Yes
  • Comfort food:Yes
  • Happy hour drinks:Yes
  • Quick bite:Yes
Dining options
  • Breakfast:Yes
  • Dessert:Yes
Amenities
  • Good for kids:Yes
  • Restroom:Yes
  • Wi-Fi:Yes
Atmosphere
  • Casual:Yes
Crowd
  • Tourists:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
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