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McDonalds
3220 E Saginaw St Rd, Lansing, MI 48912, United States
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Ch
Review №1

Got 2 of 3 meals wrong. Why do you have to pull ahead and wait for drive up fast food? Says still retraining for the pandemic... Its November 9 months later?? Rude servers. Sad

Jo
Review №2

They were very quick for the amount of people in line, my food was hot and great quality, thank you!!

Da
Review №3

This. Place is horrible i pulled up at 250 am. At 305am after ittook the one car in front of me 15 min to order. There food i was took they was closed even no to cars that came after me got to eat i ask to speak to manager and they just shut of the speaker pulled up to the window what looked to be a manager just laugh at me and walked away and keeped peeking around the corner and never said one word to me that sure was service with a smile that i got i would recommend good around the other side of fandor to taco bell where they gave us great service with really bright smiles and took great care of are late night cravings

Sa
Review №4

Always seem to knock out the line of people very quickly and roughly gets the order correct about 90% of the time!

Sl
Review №5

Better than the one on mlk and corporate prices

Za
Review №6

I went just moments before the 1230pm rush. My order was taken quickly, the four to five cars ahead of me moved within a minute plus, and then I paid for and received my order without a hitch. Nice work.McCafe drinks are better than you think. Provided its fresh coffee/espresso, they're as good or better than some of the coffee shops.Also, the fresh beef quarter pounders deserve respect. You can customize through the app, and its actually hot, juicy, and flavorful. Much, much better than their traditional, frozen burger patties.

Do
Review №7

Probably the nicest McDonald's I've ever been to. Also the staff is always nice even though I know they work incredibly hard to keep up with the line. I've been to a lot of fast food places where the staff sounds annoyed you decided to come from the start. Never gotten that here! They seem to do a good job hiring because all the employees have been very nice. Also the line goes very fast for how busy it is. I'll keep coming back for the friendly service.

Di
Review №8

Worst mcdonalds in the Lansing area. They don't allow cash payments when their pos systems go down like other Mcdonalds and they are incredibly slow. If I could rate 0 stars I would.

Da
Review №9

My food was fresh and hot. The drive through was fast and the employees were friendly.

co
Review №10

Manager was completely rude 09/12 12:36 am. and i was apologizing the whole time. I was just trying to add mac sauce. I understand if thats not possible but she was just inconceivably rude.

Ti
Review №11

Great service as usual, are normally busy after 10 but ay it's close to a college campus

xx
Review №12

Slowest speed ive ever seen tonight. I was 3 cars back in the left and it took a half hour to get to the box, then was told it would be another 5 munte wait to have my order taken. Barely made it before the 4am menu swap luckily had cash but had to wait another 15 minutes for the 4 cars ahead of ke to get food. Seen At least 5 workers so why this slow. Oh and the people waiting just as long behind pretty much got screwed over and had to decide between breakfast since they did chanhe their menu over or wasting 45 minutes and finding something else. Thanks Trump.

Ma
Review №13

If I could rate it a 0 star I would. We waited in the thru line for at atleast half an hour if not longer after the lady at the drive thru was horrible. It took her a good 3 tries to get our order right and then when we got to the pay window no one was there. We waited for awhile for someone to come but eventually realize the person in front of us didn't get to pay at the pay window as well and pulled up. We are still currently waiting for our food in the drive thru...

Ma
Review №14

Quick service and food turned out fresh but please listen when customer asks for ketchup and napkins. Thanks!

pe
Review №15

Service is great, food is hot and well put together. That's all I ask.

Ki
Review №16

You know i love your fries. The safety of your employees is great. The drive thru is a safe way to go

Jo
Review №17

Out of fish sandwich.. my burger was made incorrectly. 10 pc nugget was missing. Manager fixed everything but that is 17 minutes of my life I will never get back

ma
Review №18

Its fast food not high expectations.

Co
Review №19

I ordered from this McDonald's and the food arrived quickly, it was fresh, the delivery guy was friendly and kind!

Be
Review №20

This mcdonalds constantly forgets to put things in your bag or to scan your coupon, when you confront them about what they did wrong they are VERY rude. The customer ALWAYS comes first. Own up to your wrongs and fix them without an attitude!!! I will NEVER come back to this mcdonalds again. Horrible service, workers and mangers.

Pe
Review №21

Pushy non understanding people we had coupon and they assumed everything and never listened. Ended up going to first window and same thing so didn't get what we wanted but food was hot and good

li
Review №22

Worst mcdonald's i've ever been to. waited in line for 30 minutes to get cold and old fries and a hair in my food. horrible customer service, didn't even have the right order or price when i got to the window. do not recommend

Ap
Review №23

Building looks dark and sad. Same mcd's food tho.

Pa
Review №24

Worst McDonald's EVER and it's connected to truck drivers rest stop - essential workers need good food!

Co
Review №25

As far as customer service this is the best McDonald's. If the had a play area for kids would make this McDonald's the best in the state. Overall I'll drive across to eat at this location.

Ma
Review №26

Always super fast and friendly staff.

Ol
Review №27

I'm doordash driver .I picked up at midnight I was waiting at drive thru about 15 minutes when I got at pick up window they didn't ready yet . So they said please pull ahead after that I got wait 20 minutes more for my order at down there . They never respect time and doordash driver .I got wait over 40 minutes more by pickup time.So I've issues with my customer & doordash staff. I never write a reviews for any store but this store service is really bad that's why I going to write about that.It was happen in this morning.

Li
Review №28

Dude.. The wait is crazy. 30 mins in... Can't go back

Ji
Review №29

They do not listen to you here when taking orders. Orders are never correct.

Bo
Review №30

Not what it use to be. Not so good anymore

Da
Review №31

Always fast and food order always correct

Ph
Review №32

I work for a delivery app and this is absolutely the slowest & worst customer service in the greater lansing area.AVOID THIS LOCATION WHENEVER POSSIBLE!***I once waited an hour and 15 minutes for 2 shakes! And it was pre-ordered through my work app.....

Mi
Review №33

Everytime we go to this one for breakfast they mess up one of our breakfast sandwiches. Super disappointing.

Mi
Review №34

Driving for Uber Eats... most pick-ups are ready to go & the staff is friendly.

Ch
Review №35

Thay seem to be getting slower in the drive thru and it's not just McDonald's it's all of them

Ch
Review №36

Day to day. Location to location really differ from time to time. Inconsistent !! This time i had to go around 3 times (on the 3rd time) i got the correcr sandwich! My little one likes the cheese burger with ketchup only. 1 out of 3 times it is done wrong all over McDonald's locations almost we have visited! This time on the first round we ordered 2 sandwiches one had ketchup pickles onions yet the second had mustard pickles and onions. The second sandwich was not wrapped all the way so grabbed my attention .. went around asked for another and they replaced both. I drove away as my little one took her bite again was ..only one of them was right the second sandwich still had ketchup onion and pickles mind you they offered to keep the old one and we said just toss them. Finally went back for the 3rd time waited a while in the parking lot and seemed like the supervisor had to bring it to us. I wounder what is causing all this poor focus !

Ad
Review №37

The people here are super nice.

An
Review №38

Yummy warm food.

ri
Review №39

I don't like that I can only use one coupon at a time and they don't save us very much. We've been going to Burger King way more than McDonald's for a couple years now and it's because of their terrific coupons. With a family of 4 it makes a huge difference. We also appreciate bks veggie burger option for the vegetarian in the family.

Je
Review №40

Sometimes customer service is meh. The food at this location is pretty good.

Th
Review №41

Walked inside and told me I couldn't be in there without a mask, guy was very rude about it, with HIPPA laws they can't legally do that, and I walked up to the drive thru and they guy there told me to go inside that I can't walk up. So I got in my work truck that is too tall for the drive thru and left. Poor excuse for employees there

Ab
Review №42

Fast and friendly service. They gave me my order at the cash window so I didn't have to wait. Nice!!!

Mi
Review №43

Always gives me tea when I order orange juice. Biscuits 75% are hard

No
Review №44

Staff can't even follow simple directions

Ry
Review №45

Its 2am and they are only taking cash? I realize they have to close out their day and McDonald's hasn't caught on to the rest of 24/7 stores programs that doesnt cut off card for 20 minutes but at 2am really? There should be a better system I already gave up on good service they forget something every visit.

Tr
Review №46

Couple times I wasn't greeted at the speaker and got “WHAT DO YOU WANT?!” As I waited. Also just waited at a stand still at the drive thru for 40 minutes with no apology. Poorly ran place, but it's the closest one to my house so it's hit or miss.

Ho
Review №47

Very modern and clean store. The front counter crew member was friendly and fast and efficient. The quality of food was excellent!

De
Review №48

I don't like the new self ordering checkin's at all. It takes a way from customer service. And if you want to pay in cash, you can't. When asking for help, the crew was NOT friendly at all making the customer service even worse. On top of it all, my order was wrong

At
Review №49

Workers on their phones not paying attention to front counter people. Don't tell me I can't pick up delivery orders through drive thru and then be on your phones ignoring people up front.

Je
Review №50

Quick & tasty breakfast sandwiches.

Fe
Review №51

The chicken sandwich was cold fries cold can't go back because the lobby in closed and if you want to get your lunch you have to get back in the drive though lane to complaine not going back

L
Review №52

The drive thru was relatively efficient. They did make us pull ahead as they were waiting on eggs to cook. The store appears clean from the outside. The new menu boards are amazing. They were out of the new chicken tenders, but we weren't looking for those.

Ka
Review №53

This place is horrible. I ordered my food using the touch screen, and then proceeded to wait 40 minutes for my food. Workers could see me and a few people waiting and never said anything. I had to ask to get my food after 40 minutes because I could not wait anymore. Meanwhile, many different door dash delivery people came in and got their orders within minutes and people in the drive thru got their orders, but everyone who ordered inside was waiting. I will NEVER EVER go back here. I am so infuriated.

Na
Review №54

3 Strikes and you're OUT! I've been to this McDonald's 3 times in the last 3 weeks. Each visit, they got the order wrong. First, made to order hot fries were lukewarm. Next, made to order NO CHEESE or ONIONS McDoubles in fact had cheese AND onions on the sandwiches. Today, I paid for a DOUBLE fish meal. They placed made to order tags on the sandwich container AND the bag... But in reality, I received a single fish sandwich! I'm done with this McDonald's location! This is just three of many occurrences just this year. Burger King is right across the street and over YET to have an issue there.

Da
Review №55

Not bad... Its mcdonald's

Kr
Review №56

Terrible service,bad additudes,and horrible wait times,and they didn't know how to take an order properly..

Ro
Review №57

I believe the people that are running the windows should have more positive human regard when working the windows.

Re
Review №58

Good employees, good service, although I do end up having to pull forward and wait often (but I think that's just a McDonald's problem in general)

Ka
Review №59

I love the meal 1 super big wnd feels you write up! Staff are super friendly. Place is well kept. Super fast on the orders!

Vi
Review №60

The charged me twice on mobile order and told me to call my bank. Then they gave me four sandwiches which I only ordered two for two people. No politeness at all from anyone there. On the plus side the food was fresh and hot unlike most McDonald's hence the two star.

Ri
Review №61

They have mastered the drive through during this pandemic.

Ju
Review №62

Have problems with lady manager on cedar street

Do
Review №63

Quick and friendly service.

Sh
Review №64

I ordered my chicken sandwich freshly cooked and it was hot and good!

Ma
Review №65

Always love some McDonald's. Especially when you don't want to cook.

Jo
Review №66

This McDonald's and the one on MLK are in the running for the WORST costumer service I've ever seen in my whole life. I stop at this McDonald's most nights after work about 2:30AM and almost every single time they're only accepting cash, and that's how you know your food is about to take FOREVER so get comfy. They ask me my order about 5 times and then ask you to pull up to the second window where they ask you what you orders for the 6th time then they have pen and paper and calculate your order after that it usually takes another 5 minutes to actually get the food, now I usually just deal with this and don't leave a bad review but after ALL OF THAT... THEY DIDN'T GIVE ME ANY MF SAUCE... get your s*** together McDonald's

Te
Review №67

Nice even though the drive thru was busy the atmosphere inside was clam and collected! Good job guys!

Ke
Review №68

This location has drastically improved since the remodel. Everything is nice new clean and well-maintained.

Ja
Review №69

Got two cheeseburgers one way better than the other. ??

Ma
Review №70

If you have a special order (like no ketchup) double check the order before you leave they routinely intentionally mess it up. I ordered a double hamburger no ketchup. I got ONE burger patty no pickles and all the ghetto manager did was automatically start doing a refund (no apology) not that I wanted them to remake it with extra spit anyway.

Je
Review №71

Anti-green/anti-pedestrian policies in place. Refused to serve me at the walk up window because of “safety policy”. Of course I was already there so not much of a policy. Avoid this McDonalds.

Un
Review №72

Fast service the workers could of been a little happier but who's happy at work lol

Va
Review №73

Everything I ordered was in my bag

Ti
Review №74

Great location! Love that they now have the touchscreens to order.

So
Review №75

Fast and hot food!

Ni
Review №76

This location is a good one. It's like any McDonald's, sometimes you see an employee who youd rather not handle your money, or they dont add tomato after you asked for it and paid for it. But for the most part it is a reliable service . 4/5.Sometimes they ask you to pull over and wait. And that's not set up well. A nice McDouble hits the spot yknow?

An
Review №77

Very yummy cherry pies, fresh, quick and good service.

Ch
Review №78

Always hot food here!

Te
Review №79

Clean, very nice people. Servicde dog friendly.

Da
Review №80

I love this McDonald's they never get my order wrong an the employees don't act like the condiments come out of their check an they seem happy to be at work I'm sure they're not but they act like they are.

Al
Review №81

No seating inside, only to go orders

Ju
Review №82

A really really nice and upbeat guy was taking orders at 3am. Not common for this industry at this time of day.

Sc
Review №83

It's McDonald's what can I say better than starving thank God their drive-thru is 24 hours

Ky
Review №84

Service has gotten worse and worse. I don't think they're able to handle having the new machines in here. 9 times out of 10 my iced coffee order is messed up.I usually get a large iced coffee, 2 shots of espresso, no liquid sugar, light ice, and 3 Splenda. Every time I have to reiterate no liquid sugar, I'm diabetic, it's important.Whenever my mother and I go there we double check our pop when going through drive through. I can't even begin to say how mad I have been because they give us regular coke when asking for diet. I even neglect saying the word coke in drive through because I don't want them to miss the word diet.If there is another McDonald's close by I'd suggest that one over this one.I am severely displeased with this McDonald's most of the time.

Je
Review №85

Didn't receive correct order, evennwhen they repeated my order as they gave me the bag thru drive thru.

Di
Review №86

Fast, efficient, Good service with a smile. On one of the hottest days of this summer too. That isht is hard to do. I definitely recommend

An
Review №87

They burned the muffin bun on my sandwich and still served it. Lots of problems with getting orders right.

Ma
Review №88

Takes care of fast pace and has good, cheap food.

ra
Review №89

Favorite cooled coffee

Mi
Review №90

Average McDonals.

Ch
Review №91

My visit here and experience on this day was decent. I believe it was in the morning before going to work I usually grab a coffee or if I'm hungry I stop at one of the restaurants. The manager who was very polite and genuinely seemed happy. No complaints here.

Th
Review №92

Bad service with low customer service skills. No smiling, some don't even speak proper English, all too often either missing food from order or they have a machine that is broken. Frustrating to try and do business with this location. I try to avoid it at all costs and do drive further out away from home to get a better experience.

Ni
Review №93

Good place

Ma
Review №94

By far the most disrespecting management I've ever come by with a McDonald's. I am multiple counties away trying to order somebody food because they are homeless and sick. Do not let them even pick up the order with the screenshots from my own phone. Can't even get a simple refund getting the runaround. This is disgusting.

Pa
Review №95

They always forgot at least one item, even when you only order two items. Also it never fails that they make you pull forward and wait. Then they walk your food out in the freezing cold, resulting in ice cold food before you get home. Worst McDonald's ever.

De
Review №96

Definitely the best McDonalds in the Lansing area. Staff are well trained and friendly, dining room is always immaculate as are the restrooms.

Lo
Review №97

Good service most of the time. The staff didn't get the order of the people ahead of me ordered correct though.

IL
Review №98

Very rude staff.

Co
Review №99

Delicious but the fries were kinda salty so much humorous and nice people working there everyone should have nice and funny workers like you guys.

Vi
Review №100

Rather than focusing on the speediness with which they take your order, they should emphasize not leaving items out of your order. This particular location I have had consistent problems with getting the order correctly, or even while at the window (have to pull into the numbered spots in the lot). If in a hurry, I will avoid.

Information
89 Photos
100 Comments
3.2 Rating
  • Address:3220 E Saginaw St Rd, Lansing, MI 48912, United States
  • Site:https://www.mcdonalds.com/us/en-us/location/MI/LANSING/3220-E-SAGINAW-RD/12123.html?cid=RF:YXT:GMB::Clicks
  • Phone:+1 517-332-8226
Categories
  • Fast food restaurant
  • Breakfast restaurant
  • Coffee shop
  • Hamburger restaurant
  • Restaurant
  • Sandwich shop
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • Drive-through:Yes
  • No-contact delivery:Yes
  • Takeout:Yes
  • Dine-in:No
Highlights
  • Fast service:Yes
  • Great coffee:Yes
Popular for
  • Breakfast:Yes
  • Lunch:Yes
  • Dinner:Yes
  • Solo dining:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
  • Wheelchair accessible seating:Yes
Offerings
  • Coffee:Yes
  • Kids' menu:Yes
  • Late-night food:Yes
  • Quick bite:Yes
  • Vegetarian options:Yes
Dining options
  • Breakfast:Yes
  • Lunch:Yes
  • Dinner:Yes
  • Dessert:Yes
  • Seating:Yes
Amenities
  • Good for kids:Yes
  • High chairs:Yes
  • Restroom:Yes
Atmosphere
  • Casual:Yes
Crowd
  • Groups:Yes
Payments
  • NFC mobile payments:Yes
  • Credit cards:Yes
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