I tried to like this place, but their service and training is just too poor. On today's visit:1) Phone line was down, so I couldn't call for reservations or to even see if they were open.2) Service was *extremely* slow. Five minutes to get a waitress. Almost 10 minutes to get a drink from the bar. THIRTY minutes from the time it was ordered for food to come. This was 2 apps (nachos and wings) and 2 kids meals (noodles and grilled chicken sandwich).3) Food quality was not as advertised. A: The nachos say served with "Black Bean Pico," yet there wasn't a single bean on the platter. When asked, the waitress knew nothing about it. B: The melted cheese looked like it had been sitting below a warmer too long, as it had all hardened up. C: The kid's buttered noodles had SO much butter at the bottom of the bowl, we had to strain them and put it in a different bowl. D: Vegetable side was FROZEN vegetables with some zucchini added.4) Food all came out cold5) Server forgot multiple requests6) Since phone & internet were down, we had to pay with Square, and sign and leave a tip while the server was present.This is NOT the first time the service has been lackluster. All 3 times the servers are not knowledgeable on the menu and absolutely not professional. They are always NICE people and work hard, but the restaurant lacks standards and training. For a high end restaurant charging $9 for a bowl of butter with noodles, I expect some professionalism and training.The food has never been bad, but it is not worth the wait or worth their prices. I wanted to like this restaurant, but tonight was their third and final strike. You're Out!!!