As usual it was in excellent experience. They have the friendliest staff. They have the app salute best burgers and Cajun fries that you can eat. I will definitely be back. Also I was very pleased to see everybody in the kitchen had a mask on.
I Used To Be A Fan...Used to be are the operative words here. I understand that a pandemic makes any forward facing business contend with difficulty. However:A little cheeseburger for over $7?That tastes mediocre and stale?Music played so loudly you can't hear your number called?No, no and heck no!Too many other better options with better tasting burgers.Almost $15 for two burgers at a fast food joint... and they don't taste good?Bummer, because this used to be a place where it was consistently tasty, and service was better.Cannot recommend.
I was very happy to have Five Guys back near me. However, the shift manager today informed me that the district manager (Jay) will not let them enforce the state mask mandate. I've watch many unmasked people come and go without any comment or notice of the mandate, even though it's clearly posted on their door. We will not be returning in the foreseeable future.
Great burger, service and clean. Customers and all employees were wearing masks. I missed the peanuts but understand considering the circumstances.
First time eating at this new location. They provided exceptional customer service even though we arrive close to closing time. We were great led with a smile, the food was cooked as requested and after verifying our order was correct they thanked us for coming and asked us to return. It felt like genuine not like they were trained to say it. Will definitely go here again.
It was pretty busy today there at lunch. They looked short staffed. Me and my friends got our food as a group today. They were so friendly about it. You can tell they were really working hard in there. Everyone was still so fast and all had a great attitude. I love how they still had time to wipe the tables for us amd make us laugh. Good job guys!
I didn't even know Matthews had a Five Guys. Came in and got a Bacon cheese burger and it was great. Plus it was a good atmosphere with good music. The bathroom was actually clean and they have a patio. Pretty Good experience I would say.
The Quality over Quantity principle is heavily emphasized with Five Guys! The burgers, fries, and shakes are good and you'll get a fresh meal. However, the prices are a bit pricey to say the least. $7 for a little Cheeseburger?! I could go elsewhere for less and even have one location that'll issue 2 Burgers for less than that price! Nevertheless, If you plan home much you want to spend ($15 is what I use) then it'll be easier for you. If you want the best quality in Burgers, come to Five Guys!
Amazing burgers best in town. I think their food is the best. Wish they would give more fries when they cost so much. Other than that no complaints. Manager is great always greats with a smile.
Very good energy there, went in and got a burger around 8:30pm and I didn't feel rushed or like they didn't want me there. Anytime I go to any burger place at night, I get treated like "How dare I be in there that late." NOT AT FIVE GUYS!!!!! THEY ARE ALWAYS WORTH THE MONEY.
Food tastes "soggier" than what Five Guys burgers are suppose to taste like. And is it just me, or this Five Guys location charges exorbitantly more than other locations I've dined at in Texas,Pennsylvania, and Cali? Since when does a standard Five Guys burger costs more than $9? And where are the free peanuts while we wait for our orders?
The burger was very good but they forgot my milk shake and I had to drive back to get it. To their credit, they gave me a small order of fries for my trouble but when I got home less than 10 min later the second time the milkshake was not frozen. Was very frustrating!
Super clean and friendly! Staff is awesome!
Wow came in today and was very impressed with the great burger and fries. Awesome service also!!!
It's amazing. I love Gatlinburg.
Very good burger but the fresh cut fries were my favorite.The regular burger is a double burger, way too big for this old man.
Very good. Banana milkshake was very tasty and my little cheeseburger was great.
Five guys has the best burgers ever. Period. The flavor is immensely satisfying and service has always been great. I will always choose Five Guys for burgers if I'm in the area.
I ordered my food from five guys and they made me a perfect burger just how I wanted it and my fries were perfect oh and the shakes they have are awesome. I love the Oreo cookies and cream shake the best. It's a little bit pricey but they explained how fresh everything was. Like it's all literally made that same day all the way down to the parties. The buns. They own a company that makes the bread for them and they've always used that company. I think yeah it's not cheap but the quality is most definitely worth the money that you're paying.
I love Five Guys! Can be a little pricey but it's very good.
Got yelled at by an employee while waiting for food, no place to sit down so I sat on the rack that holds the potato sacs. I'm the customer! Not even a please dont sit down, or thank you. Plus yelled at in front of other customers. Manager wouldn't even come out to talk!!! Then they gave my food to another customer by accident. Won't be back bad bad management.
They are super friendly and the food is amazing. I will be coming back!!
Love those and milkshakes as well
New place and it's taste as good as the rest of them
I ordered curbside, but had to go in to get my food myself. Almost every order was missing items and we received a small order of fries when we ordered a regular. I'm really disappointed that I, not only paid for food I didn't receive, but also tipped the staff for nothing. We will be driving the extra distance to go to another Five Guys next time.
Great food would definitely return
Just one word.... YUMMY
Tasty but pricey.
Expensive and they got my order wrong. Fries are burned up!!
2x ago, I ordered pickup, heard it'd take 10 min, arrived, waited another 20 min for it to be ready.Today, ordered it, told it'd take 8-10 min, showed up 30 min later, took them an additional 10 min because they were "waiting on the fries". Not a fan.
Everything was great!
Wonderful staff and ofcourse, delicious burgers!!
I dont like this location , we ordered the burger with no bun , they did not wrap it well and it was all open , when I tried to get it out of the bag everything fell on the floor , big money waste , I also ordered family size fries and they just dump it in the bag on top of all the sandwiches and it was messy and not very appealing
Different prices and no combos, you have to buy everything separate!
Expensive but great quality.
Address:2304 Matthews Township Pkwy, Matthews, NC 28105, United States