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Chick-fil-A
9905 Matthews Park Dr, Matthews, NC 28105, United States
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Pe
Review №1

The long line moves pretty quick. Food is always hot and correct. Always excellent service.

Le
Review №2

I did not stop to eat. But I did notice the line growing in the short time I was there! As the old saying goes... 'They must be doing something right'!

an
Review №3

As always they have stellar food. The employees are always so nice and polite. They have dealt with the shift to outdoor only very well and have plenty of curbside pickup. I always use the app and order ahead. So much easier and quicker.

Ar
Review №4

The line may be long but the staff there are amazing and fast! Foods always made perfectly here, one of my favorite ones to pick up food from.

Be
Review №5

Queuing comparable to Disneyworld. Massive efficiency that handles their demand very well. Gotta love CFA

Ti
Review №6

Wonderful atmosphere, delicious food, and incredibly quick wait times. Even with a line inside or outside, this amazing staff works fast and accurately together to ensure you have the best service regardless of the time of day or busy rush. Don't be concerned by the long line, they'll be sure to take care of you very quickly and with a smile on their face.

Ro
Review №7

Chick-fil-a has the most efficient drive through I have ever seen. Love the food as well.

ca
Review №8

Look I am a Christian chicken person like the next person but I did not get lettuce or tomato on my deluxe chicken sandwich. No sauces I asked for and no straw. I was driving and honestly I like ketchup with my fries and I also like straws.Order took forever to come out(online) and the first one they gave me was the wrong one....I love Chick-fil-A. This one I will avoid revisiting.

ka
Review №9

I emailed them about a legitimate problem and they sent back one of those generic email templates where they didn't even address my complaint and gave me a free sandwich. They are just too big to care. Other than that it's a free for all in the drive through, and unless you just skip in the line (which happens frequently) then it's at least a 30min+ wait.

Ri
Review №10

I love this chick fil . I havebeen coming to C.F. since it open .. this chick f. Has the best management team around and you can tell by the way it is runs .. everyone is so happy and they go way out of there way to make their customers happy ..they really care .. which in today market is very rare .. the other thing how fast they keep the lines moving .. and it's very rare they mess up a order .. Great Job to everyone ..

Li
Review №11

Everything is spicy. I ordered chicken strips. I might as well have ordered a spicy chicken sandwich without the sandwich. My friends with me got similar order and same spice. The other downside is that the line is insane. Single line drive thru that wraps around and into the street. 2 people cut me off in line. I recommend reopening the double lane. I give it 2 stars because I got my sauce and ketchup.

Mi
Review №12

Love Me Some Nuggets & Waffle Fries.......Oh & The Frozen Lemonade Yum Yums

An
Review №13

Always great service, line moves fast and friendly employees. Also are very good with practicing safety measures.

Ca
Review №14

I like their ice dream the best. Sandwiches are very good but I miss the regular seasoned strips.

Li
Review №15

As always best service, great food, so organize in very busy hours. Excellent customer service!

Ro
Review №16

Curbside pick up is great idea! Should have been using it all along. Could you please bring coleslaw and cheesecake back!

Ja
Review №17

Food was hot and service was faster than it looked. I enjoyed talking while in line and everything was moving.

Mi
Review №18

The Matthews location is amazing. Sweet, friendly and helpful staff. Orders are always correct. Management is impeccable and they all work well together. They are a machine in how they operate with amazing service

Ja
Review №19

I love, love, love (Chick-fil-A the food is great .n I love their services.

An
Review №20

I placed a mobile order when I left my work and drove over to the Chic Fil A Matthews. I was in line at 2:49 PM. The line was one and a half times around the building. I was able to make the full loop and check in for my order at 3:05. I received my food at 3:18. I received 3 napkins for three meals and zero ketchup when I asked for 6. I had to correct them on the drinks as well. What normally is a ten minute drive there and a ten minute drive back took me 53 minutes. And I drive out there because the Arboretum location refuses to sell salads.

Je
Review №21

Yummy food and great service. The app and rewards make it even better.

Do
Review №22

Great food great service as always praise the Lord thank you Christ Jesus for Chick-fil-A.

Mi
Review №23

I can't actually give a complete review because every time I've gone, the line was wrapped around the building 3 times! Seriously, chic fil a is good but it's way too trendy for what it is.. we have way too many sheep in this country. Eat what YOU like. Don't eat, and do things because it's popular.. I just moved to the Charlotte area and am so puzzled by how trendy it is..

He
Review №24

Can only say excellent. we will always eat there. the food is always very fresh and freshly made, excellent service and my children love to eat there. for me they have 5 stars

Ch
Review №25

Fast polite service Nd always delicious food

Da
Review №26

If you want chicken to act and taste like chicken, go to Chick-fil-a. Try the Mac n cheese, so good!!

Mi
Review №27

This is the slowest one in and near Charlotte. Go to the Arboretum excellent service and fast.

Ka
Review №28

This place is always good..good service..I m enjoyed..thanks

Tr
Review №29

I don't think Chick-fil-A can ever get a poor review. I believe they screen their employees to the max to ensure their customers have the best experience.

Th
Review №30

It's always something with this Chick-fil-A with curb side. I'm always either missing sauces I asked for, fries, toys for my kids' kids meal, or sometimes even an entree. So got to always check before you leave I guessed. I understand if it's busy for certain times, but sometimes it's slow and they still messed it up. I only come here due to that it's very close to my house and my kids likes it.

Br
Review №31

The chicken biscuit was excellent. Despite there being a long line at the drive-through, the service was pretty quick.

Mi
Review №32

This Chic Fil a causes massive traffic difficulty and does not correctly direct traffic. This store is a giant burden to the area.

Te
Review №33

Food is always fresh,always good,always hot. Great customer service. Orders are always correct!

Ja
Review №34

I mean, it's chick fil a. It would be easier to think of a poor experience than all the positive. It was and is always great.

Sh
Review №35

Very packed and busy all the time, but that's only because its a great place to eat The service is great, and so is the food.

Da
Review №36

As always, chikfila is a great and yummy place. Good people too!

S
Review №37

Love the frosted lemon and chocolate shakes. Their crew is always in the best spirits...I just felt bad for the guy in front of me that took the turn in the drive thru too close and really messed up his truck...me when he looked in his rear view mirror

Je
Review №38

The filled croissants are excellent. Friendly staff and lots of delicious choices to eat.

20
Review №39

In drive thru over 20 min NOT during lunch or peak breakfast time. Will go elsewhere not the accustomed chick fil a way

An
Review №40

Great Food, And Fast & Friendly Service!!!

S.
Review №41

Not impressed. Didn't get my correct order. Food was cold. My first and last time eating chick fil a

C
Review №42

By Far the best Chick-fil-A in the area when it comes to catering! Everything was perfect and ready! A nice lady walked it out to my car! She very upbeat and friendly! Just made my morning even brighter knowing we have people willing to serve you A++++. One part of the order was left by mistake she called to ask how far I was from the restaurant. And I was already setting up for my event. I wasn't far from her and she brought in a hurry now that's top notch service. Thanks to this Awesome Lady. Management keep her around because she's on top of her job and want to make sure you receive the best service possible.

Mi
Review №43

It will not let me sign on the app. I use it all the time but today it un logged me and says temp out of service

ya
Review №44

I always love chick fila and its really good but what i dont like is that when i always go just like today they always forget to put something in ..today it was the soup last time it was a large fries ..ect .... That always get me upset or it upsets my boyfriend because he mostly ask for soups or lil things like that. But other than that i love the food .. The service is good there kind and friendly but if they. Check the order more it would be perfect.

Su
Review №45

Got skimp on the fries tonight. This is what a med and small look like:

Ma
Review №46

Drive thru Iines are too long

Wa
Review №47

This is the first time in a long time I've been out and I didn't realized how much I miss Chick-fil-A... It was sooooo delicious!

Na
Review №48

Good food , friendly staff, fast service.

Ja
Review №49

Odd drive through but good customer service

Ca
Review №50

Great food, great staff and less expensive than a large combo anywhere else.

Jo
Review №51

This is the 3rd time I have purchased breakfast for my office and run into this at the Matthews location.I placed my order on the app at 6:45 AM, arrive at the Matthews Chick-fil-A at 7:23. I was third in line, thinking this should be fast, they had 38 minuets to make 29 biscuits and 6 fruit cups. I was asked to pull up and they will bring my food out. I sat there until 7:40 waiting. I guess they don't start an order that size until you check in, which defeats the purpose of ordering and paying online.I do this every Friday and find McDonald's and Bojangles, 2 companies know for their lack of customer service to be able to get me in and out quicker than Chick-fil-A Matthews.

A
Review №52

Fast Service and friendly. Curbside pickup is the best

Dv
Review №53

Great service even at a rush lunch hour/s! Love their grilled nuggets & crunchy kale salad. Wish the Kale salad came as an entree as a larger salad. I highly recommend Chick-fil-A. They are very friendly.

Ra
Review №54

Odered a meal as a walk up, couldn't find my order on the screen so they didn't even charge me for it. I love Chick-fil-A anyway, but today was pretty cool getting the free combo. Thanks Chick-fil-A!! Made my day!! God Bless!

Yv
Review №55

The customer service is excellent always and the food is too.

Ka
Review №56

The lines at this location are crazy but the food is hot and fresh.

Sa
Review №57

As always, a pleasant trip to chickfila! Order was correct, hot, and on time. Very quick.

Je
Review №58

On July 16, 2020 I waited 15 minutes in the drive thru to not get a straw or bbq sauce for my nuggets...went back and asked if I could get fresh nuggets bc they were cold when I arrived for the second time and a young smart alec gave me fresh nuggets in an unopened box with 16 packs of bbq sauce...great job serving gods chicken the customer service sux

vi
Review №59

I love chicken-fill-A everything is delicious

T
Review №60

Outstanding customer service, fresh and hot food.

Jo
Review №61

A very rude slow go to Indian Trail Chick filet fast very nice The manager in Matthews very very rude

al
Review №62

So happy to have stopped by. The kids cravings were satisfied. Great service. Little wait time!

St
Review №63

Excellent customer service and great food!

Jo
Review №64

Great food but a little on the high price

Gl
Review №65

Always a fantastic experience.

Ta
Review №66

Food over cooked. Not sure if I like this location. Think I will stick with the one on Rea Rd. They know how to not over cook a chicken sandwich.

Jo
Review №67

Great food n friendly crew

Zo
Review №68

Always a delightful experience! :-)

Ch
Review №69

This is one of the best locations I have been to. They try very hard to get orders right. Everyone is always happy and service is with a smile.

Je
Review №70

I love chick fil a! My kids love chick fil a! My only question is why at this location they don't say "my pleasure" after I say "thank you"? It's that simple phrase that makes me think of home (Georgia). Don't let that staple fizzle out guys!

Jo
Review №71

Fast, efficient service and always great food.

De
Review №72

I come here all the time, Great Place. I love CFA

T0
Review №73

I love chick-fil-a and they always treated me and my family very well and they had our order good and the service was also good. Except for today, me and my family went out and got our order of 3 chicken sandwiches and a large fries, and everything went fine and we went home to eat. When we got home we got our food and we noticed that there was a chicken sandwich that was left and that we ordered and that I'm guessing the cashier forgot to let one of the cookers forgot a chicken sandwich. We were disappointed with these results and we are in general disappointed in general with this restaurant.

Hu
Review №74

Good place always an amazing service

Ja
Review №75

It's delicious, I like Chick Fil A a lot

Wi
Review №76

Great fast service,With all the stress that's going on and I work in healthcare. Thanks for your service and Hot fresh food also.

Ro
Review №77

First time having their breakfast. Was great!

Jo
Review №78

Great service, great food!

Ey
Review №79

Long line...food was great

Je
Review №80

Great custimer service always polite and helpfull!!!!

Sh
Review №81

I did a mobile order and It took forever for them to bring my food out not only that but once I received my food it was cold and I had zero sauces. Won't be coming back to this location.

Ro
Review №82

I go by for a breakfast English muffin with bacon, egg, and cheese with hashbrowns and a coffee/orange juice and it is awesome. For me, it simply good quality ingredients, properly cooked and prepared, served by the nicest people in a clean, well kept facility! There is simply no better place to have a good quality inexpensive meal on planet earth, and I love the fact that you are closed on Sunday.

Wi
Review №83

Food is so good! I love coming here for a spicy chicken meal. Staff is always friendly and awesome.

Su
Review №84

I honestly couldn't wait to give a review! And if I could give 10 stars I would. The best chick fil A in Charlotte! Nothing like S Blvd, horrible service. Any Who, thank you for ALWAYS getting my order right, and providing service, as you would want to be done to you. I wish every employee a Happy V Day, and keep rocking out! I love Chick Fil A, the Matthews Way!

Sa
Review №85

Not bad good food and tase

Je
Review №86

Food is always fresh and hot. My husband and I are a little disappointed some of our favorites have been discontinued. My husband loved the chicken salad and I loved the wraps.

Me
Review №87

I could not for the life of me find my debit card last night after ordering and when I told them I needed to cancel my order they told me not to worry about it they LOVE helping when needed. You're not going to get this service anywhere else! I love chick fil a!!

Co
Review №88

You can never go wrong with the lords chicken. The customer service rivals 5 star restaurants and the drive through line has set the standard for fast food restraunts. I will be a lifetime customer.

Ja
Review №89

CFA Matthews always delivers with high quality food and service at a low price!

mo
Review №90

Fresh food and always excellent and friendly service

sa
Review №91

Had a horrible experience today at this specific location. I have ordered an Spicy Deluxe Sandwich meal along with fries. Fries were so good but coming to the Chicken patty it was not at all hot and it seemed to me like an leftover which was made somewhere in the morning. I expressed my concern to the shift manager however he has replaced me with a new patty instead of a sandwich and as a part of courtesy he didn't even apologized for this. I will never ever go to a chic-fila.Hope the concerned Manager looks into this issue and take it very seriously...

Vi
Review №92

Not a great experience. Had my card swiped as we did our order and when we got to the window were informed they had to do it again so had to dig in my purse for it and had to hope I wasn't double charged ( need to check that today). Then most of our food wasn't even hot. The nuggets (which I usually love) didn't taste as good either. Thankfully the sauce helped that. I usually love chik fil a but not this time.

Cj
Review №93

Organized drive through/ good food

Sa
Review №94

Curbside mobile ordering worked fairly well.

Br
Review №95

Pretty much the most perfect chicken sandwich available. Every menu item that I've tried has been excellent quality. My complaint is when you get skimpy portions. I can't even count the number of times my waffle fries have been cold and skimpy. Or getting tiny nuggets or tenders, is sad too. Quality is great!

Jo
Review №96

The experience is what you might expect from a restaurant of this caliber. Exceptionally clean. The food is above average fast food quality.It is worth pointing out that the staff were very friendly, prompt, and professional.

Ry
Review №97

The chicken sandwich and waffle fries were absolutely delicious! They have a variety of sauces to pick from which were very tasty as well. The staff was very friendly and efficient. I thoroughly enjoyed my experience here.

La
Review №98

Best customer service.

•A
Review №99

ALWAYS GREAT PLACE TO COME. Customer service is always nice and they even bothered to give me a gallon of tea that they had left over. You almost never have to wait long for your food and its served fresh all the time.

JO
Review №100

Definitely recommend.

Information
100 Photos
100 Comments
4.2 Rating
  • Address:9905 Matthews Park Dr, Matthews, NC 28105, United States
  • Site:https://www.chick-fil-a.com/matthews
  • Phone:+1 704-847-7702
Categories
  • Fast food restaurant
  • Breakfast restaurant
  • Caterer
  • Chicken restaurant
  • Delivery service
  • Family restaurant
Working hours
  • Monday:6:30AM–10PM
  • Tuesday:6:30AM–10PM
  • Wednesday:6:30AM–10PM
  • Thursday:6:30AM–10PM
  • Friday:6:30AM–10PM
  • Saturday:6:30AM–10PM
  • Sunday:Closed
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • Drive-through:Yes
  • No-contact delivery:Yes
  • Outdoor seating:Yes
  • Takeout:Yes
  • Dine-in:No
Highlights
  • Active military discounts:Yes
  • Fast service:Yes
  • Great coffee:Yes
  • Play area:Yes
Popular for
  • Breakfast:Yes
  • Lunch:Yes
  • Dinner:Yes
  • Solo dining:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
  • Wheelchair accessible seating:Yes
Offerings
  • Coffee:Yes
  • Healthy options:Yes
  • Kids' menu:Yes
  • Quick bite:Yes
  • Vegetarian options:Yes
Dining options
  • Breakfast:Yes
  • Lunch:Yes
  • Dinner:Yes
  • Catering:Yes
  • Dessert:Yes
  • Seating:Yes
Amenities
  • Good for kids:Yes
  • High chairs:Yes
  • Restroom:Yes
Atmosphere
  • Casual:Yes
Crowd
  • Groups:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
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