Well this was our first time at any Dave & Buster's. Everything started out great until we ordered food. We waited an hour for chicken tenders and fries. We complained after 40 minutes. What got me is after we waited that long a manager did not come to talk to us. I had to go hunt down a manager. Jay, the manager, made it all right. He took care of our food, bought us dessert and gave us cards to play on. Made everything better.