First let me start by saying i only gave it one star because zero stars isnt an option and the pancakes were great! However we sat down then shortly after that, two more tables were seated near us. Our food was brought out last. The rude girl bringing our food, brought my order of toast out and when I said I wanted it to come out at the same time as my order. She said my order was up and she was bringing it right out... 13 minutes and two tables later, we got our food. It was cold so we didnt eat our food we ate the pancakes and sirloin tips. When I said something about our food being cold she admitted our food has been ready and waiting to be brought our but she was running behind. The other plates where half eaten only because my eight year old and nine year old were starving, so they ate what they could, maybe half, maybe. We were charged for the toast, which I sent back. And bacon on a sandwich that we didnt order or get. We did not get refills on any drink and no one would wait on us after I questioned the staff as to why we are getting our food last and about my toast being cold. Sirloin takes a while to cook but that's what hit our table first! It was cold. My grits had already hardened. Eggs were all stuck together. I mixed it all together trying to make it edible. I couldnt do it. I called the manager over there and he said there is nothing he could do but give a 20% discount and was questioning why we ate any of the food. He then went and told the girl that was rude, Adrianne is what I was told her name was, to come out and apologize and we could hear her say very loudly that she wasnt coming out here so i can get smart with her. I never cussed any of them or raised my voice in way to draw attention, i said what i had to say to her when she was bringing the stuff out. Parts of our order was wrong also. Nothing was even said or done to even attempt to make the situation better. Everyone disappeared including the manager while we waited to check out. We walked out the door and the rude girl ran around the corner and locked the door on us. It was still four minutes til closing. Our bill being almost 53.00 after the toast was taken off and half eaten food. We dont mind paying for our meal, if it's worth it. Even if the food is bad as long as the service is good, I am happy. This was a horrible experience and I was the only one wanting IHOP since they are all closed where Im from.... wonder why. Needs new management and someone that can not be scared of the employees. I love IHOP but this one could do way better with better employees. Starting from management. I took pictures of our table and receipt incase anyone from IHOP plans on reaching out and would like to see it.