On a break from work, went to get a small iced coffee. Was watching people who came in after me, get their drinks before I got mine. It was only a small iced, w/ sugar & cream. Around 10 minutes later, the guy making the coffees asked if I was all set, or if I needed something. I had already paid, and was just waiting for my coffee. Turns out, the cashier said she had forgotten to tell him my order. Normally, I couldn't care less about this, Life happens. But, there was something about the way handled it that will make me take my money elsewhere. 15 minutes for a small coffee? and there was only about 5 people in the place.