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Buffalo Wild Wings
6275 E State St, Rockford, IL 61108, United States
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jo
Review №1

The food quality in this place has gone down horribly. This is my order from today, such a disgrace, just plain awful disrespect towards the customers.

ch
Review №2

We just had the worst experience at this location. We ordered on their website for delivery. Order was 30 minutes late and showing delivered. We called. They said it would be better/faster if we drove there and picked up. We got there no food and the Grub Hub driver was delivering my order to my house. See the problem. We talked to the Manager and they said sorry not our problem we cant help you its Grub hubs fault. Sorry no you handle the website that tells us when our food has been picked up. Liars.

Ad
Review №3

Service is becoming very mediocre. I order six honey barbecue traditional wings but only received five last week. Gave them a second try and order this week and received reheated fries and reheated boneless honey barbecue wings. Not sure why BWW employees and possibly managers are cutting corners with there food service but it is starting to show and become very obvious. Please treat your customers the same way you would like to be treated if you were also ordering from a food service.

Da
Review №4

I love the traditional Buffalo wings here. They were closed yesterday for maintenance, otherwise I'd be getting the 2 for 1 Tuesday wings. My waiter was particularly nice... gave me a bottle of cola to go... didn't even ask for it.

Dr
Review №5

Food was pretty good. The atmosphere its really nice and roomy. My server was okay. The wings were pretty decent. Not my favorite wing place but its not the worse

Fa
Review №6

Bogo Tuesdays.... Need I say more. Always friendly service... Even for pick up only

Je
Review №7

Can't beat Tuesday wing special. Ordered 15 bone in wings and they gave us 15 more for free! Pretty sweet deal.

co
Review №8

Horrible experience today! I ordered thru door dash and immediately called to make sure they had my order correct and I was told it was correct. Once the food got to me it was completely wrong I called in and the response I got from the manager Scott was try to get a refund from DoorDash for their mistake! I asked to have the order replaced at a later date so I did not have to leave work I was told no and that I would have to come in now! Big inconvenience to me to have to leave work for their screw up!! They did not at all take accountability! Something needs to done and certain policies needs to be in place!!

Di
Review №9

Update: they seemed to make some adjustments during their high volume times. tending to all their costumers a little better and getting people out a lil quicker. still seems like Customers tend to clutter the front entrance waiting for their food and servers need to always double check people's orders before they hand them off.

Ma
Review №10

I love the food at BWW. This particular store tries, but misses the mark with customer service A LOT of the time. They try to do what they can to fix whatever issues - cold food, incorrect order, long wait, incorrect second order, etc. - but it can get frustrating having to go through that process over and over again. This is not the case at every location, but in the 4+ years I've lived in the area, for this store, it is definitely the norm, not the exception.

Jo
Review №11

I order from here a lot. Most of the time it's good but the last two times I went there was barely any sauce on my wings! Also I ordered on the app since they don't let me call in anymore and my order said pick up at 9:30 pm before I pressed submit and then after I pressed submit it said pick up 11 am the NEXT day! I called the store and the girl who answered said she would cancel my order and I wouldn't get charge. Well she was wrong. I got charged $43 and I never even got my food because I didn't know she never canceled it or else I would've went at 11 am the next day to get the food I paid for. Smh.

Je
Review №12

I received a notification that my food was ready to be picked up. When I arrived, the manager blamed me that the food wasn't ready and barked at me to park my car right by the door and wait for another 20 minutes. I then asked for ice waters and she said it will cost me. Who charges for a couple of cups of water when you already ordered $100 worth of food? I said to cancel the order, and she said okay. Come to find out she never refunded my order and I had to contact Uber Eats to resolve her negligence.

Ma
Review №13

Great food and service. Margarita n Daiquiri weren't that great. But the food was.

He
Review №14

I'll tell you what those sriracha cauliflower bites with the peppers on DeelishisAnd the chicken is okay I wish there was a hot sauce that was between blazing and the habanero

Ma
Review №15

During curbside pickup phase, order when you get in line. Then it'll only be done for 20 minutes by the time you get your food. Try getting peoples order number when they arrive, assign them to a numbered parking space. When an order is complete, check for the assigned location. Cars are organized, orders are taken to cars as soon as they are ready rather than waiting for you to slowly make it to the front. Then maybe the workers wouldn't have to run around the store and be stressed out so much from dealing with frustrated customers. Simple but yet seems to miss so many

Wi
Review №16

Great place! Can't wait to come back after it opens up. Got exactly what i ordered, whoever is running this place is doing a great job!

Ro
Review №17

Just picked up wings to go. So disappointed. All the dry rub boneless wing were no bigger than this, dryed out and over cooked. $55 lesson learned. Never gain BWW!

SR
Review №18

Very good ambience, Varieties of chicken wings are tasty, one should try onion rings too...and wheat beers are superb...staff is friendly too.This is one of the restaurants in Rockford one should try atleast once especially chicken lovers.

Ry
Review №19

Had a terrible experience. Service was already very slow, but after waiting over an hour for our food, mine came back completely wrong. Wrong type of chicken, wrong side with none of the sauces I asked for which was basically the only pertinent information needed for my order. They offered to remake it after I sent it back, but after already waiting an hour, that was no longer an option I was open to. The waitress explained the situation, but would not take no for an answer asking 'so you're not hungry anymore?'. I had to explain that "yes I'm now very hungry, but I will not be waiting another hour for it." I literally had to tell her no 5 times before she would bring us our check. The manager never even came out to talk to us once. They took one item off our bill aside from the meal I never got. That felt like a lazy fix to me being that we waited almost 2 hours by the end of it and I didn't get to eat at all. I'm normally not one to complain about small issues, but this was a significantly bad experience for me. I will have to rethink ever coming back to this location.

An
Review №20

Food good!! Service was slow...

Ed
Review №21

The food it was not good this time , I ordered fries and did not come with my order.

Ji
Review №22

The service and food were terrific! Maybe BWW is making a comeback. The last time I went to a BWW (in McHenry), several years ago, it was hard to tell which was worse the burned food or the server's attitude. Thankfully that was not the case here. I'm glad I gave them another try.

Mi
Review №23

If I could give a 0 I would. They didn't even put sauce on our wings lol

Ma
Review №24

Very 1st time went here on Valentine's day with my family. Full crowd, no tables. waited for a while. I was not knowing their menu. Friendly Staff, explained completely about menu. Me & my family Enjoyed our foods, had a nice time

Ka
Review №25

Our wings were great and waitress was so nice!!!! Thanks B-dubs!!

Mo
Review №26

Food was good. Service not so good.

Ta
Review №27

Worst experience in all my visits here. From never getting a portion of our food to the waitress never bringing napkins or refilling drinks.If I could give 0 stars I would.

Ji
Review №28

Years ago, this was a pretty good sports bar. But with the new menu and serving format, this place barely passes as decent. If you want to watch a sporting event and drink beer, this can be a good place. There are lots of TVs and beer is beer. If you're considering eating dinner, look elsewhere. The last 2 times I've eaten here, the quality and quantity were both at the low end of the spectrum.

Ro
Review №29

Everyone's really trying during this virus stuff thanks everything was good as fried can be

An
Review №30

Food is hot and fresh. Pickup is always quick... but check ur bag before u leave to make sure they have all the right dressings.

Ti
Review №31

So good but a hour waitFOH

Li
Review №32

Great food! Asked for ex wet and they werent but were still good!

Za
Review №33

Ordered through their website online, was given a 40 minute delivery estimate. Called after an hour, assured me food was on its way. Ok no problem. No food after another 30 minutes. I called again, person on phone said they would get manager, was told the manager was too busy to even talk to me. No explanation of where my food is. No apology. How is the manager to busy to talk to me when the restaurant isn't even open to dine in? Its delivery only right now. I live 5 minutes away. Worst delivery experiene I've ever had

Je
Review №34

Great tasting chicken wings

Br
Review №35

Walked in the door and placed our order which was a modest and quick order. We waited about an hour before deciding to finally leave. Don't waste your time with the Rockford location. This place not only had poor customer service but poor house keeping.

Ch
Review №36

Trash customer service & it takes 20+ minutes just to confirm the order on doordash literally all you have to do is press a button. I didn't even get the food. But they're always disappointing anyway

Ji
Review №37

This restaurant gets one store and I would give zero stars if available. We sat in the bar area and waited over 10 minutes for someone to approach us. We ordered and waited 30 minutes for basic food which included wings and a chicken sandwich. The place was not busy. One of the dishes came out wrong. The waitress never came to check on us and only showed up to ask if we were done. Our drinks were empty. On the way out I mentioned this to the woman at the counter and she appeared to not even care. Horrible service and a place to cross out.

C
Review №38

Hot and fresh pretty good wings .fast service

Ca
Review №39

It was great. Very family friendly. Loved everything and the food was great

Th
Review №40

Obviously great wings. Store is great and server Katyln was friendly. Nacho chips were grease laden and sauce was more like marinara than salsa.

T
Review №41

I should've Gone to the Machesney Park Location (of which I've never had an issue). The staff at this location particularly Lisa Lapenski and Alyssa unknown...that I encountered for the day was extremely rude and argumentative. I believe they should have customer service training to improve customer satisfaction. I received wings with no sauce and notified management of this and was basically called a liar indirectly and asked to stop yelling. They should promote a worker from Machesney Park to manage the RockfordLocation.

an
Review №42

Long wait food was cold and didn't even get all of my order.

Ge
Review №43

This restaurant gets one store and I would give zero stars if available. Manger is super rude.

Sa
Review №44

Great staff and convenient location. I called my order in and had 1 milion questions. They were patient and appeared to not be upset i was asking questions.

cs
Review №45

Very disappointed, the place was filthy, our waiter was inexperienced but polite. But the food was absolutely terrible. The boneless wings were completely dried out. I don't usually like to make a bad review, but this place was a total disaster. This is the second time in the last two months I've had bad food and service at a Buffalo Wild Wings. Again a absolute waste of money

Va
Review №46

Its was nice for the first time visiting

Ry
Review №47

The wings are good. Maybe pricey. Maybe I like other places more. I'm definitely content sitting wherever they wanna put me.

Pa
Review №48

Great staff, quiet lunchtime crowd

Je
Review №49

Been a while since I had it last and it was better than I remember. Also better than some of the other locations I've had, and the service was friendly.

Ni
Review №50

Service is horrible. Dont even bother ordering online. They might start making the food when you show up for your order...psshhh place is a joke

Ra
Review №51

Every time I go to the state street location there is a problem. I ordered pick up, picked it up only to get home and the order was wrong. The reciept stated the order correctly but it wasn't what was in the bag. It's a 25 minute drive so no going back.

Da
Review №52

Very good wings

Mi
Review №53

I have to be honest here. I really like the wings but most if the time I order takeout. Easily 2 out of 3 times my order is incorrect. There is no consistency at all and you have to double check your order every time no matter how simple it might be.They just don't seem to care at the order desk. The cooks do seem to care because once you remind everyone how to do their job upfront. The food you get is great. I'm not alone as I have been waiting for an order watching others frustrations with missing items. It's kind of thing with this location. Not sure why and everytime it happens I decide never to return but the wings pull me back for another visit.

G
Review №54

Horrible service, wasn't even going to tip, but my waitress make sure she kept some change. Food took 54 min for traditional wings and not once did I get a refill, I take that back, she did bring one with the check after I complaint but through the hot burning wings meal We just had to chew and my kid's ice.

Ph
Review №55

I never get tired of this location. The bar tenders are always prompt but very fun at the same time.

Sh
Review №56

The staff told us we could sit at the bar while we waited for a table that should have taken "20m" and they FORGOT ABOUT US. We had a party of 7 and could HARDLY be misse . Obviously we had a problem with this and expressed our concerns only for the waitress to mistreat us the rest of the visit. Havent been here in years ... and wont be back!

Su
Review №57

Wait staff always available and accommodating. Bathroom spotless.

Ma
Review №58

Great place always clean and you cant beat boneless Thursday

Su
Review №59

If you can stand the crowd, the noise, and the wait for your food then this place is for you. 3 star place for me because I do not like all that.

ke
Review №60

Loved the street tacos and wings!

Ra
Review №61

We went there for lunch. The waitress was friendly. The food was good. It always is. I've been there several times. Our table needed to be wiped. It still had something on it from a previous guest that was missed when it was cleaned. The restroom wall needs to be repaired. I only mention it because it was the second time in a row that it's been like that.

Sa
Review №62

Today the service was exelente , ty Marykate

al
Review №63

We got boneless and they had a BOGO offer.

Na
Review №64

Food is amazing it can also be a little wait but it is worth it

Ch
Review №65

Ordered two separate food orders to-go and Cooper was fantastic in helping me at the front. She was the only one up there from what I could see and even with customers coming in and being rude to her for having to wait, she maintained her composure and positive attitude throughout the entire transaction. There was even an issue with my Blazin' Rewards and she took the time to take care of that for me despite the attitudes of the other guests. Thanks to Cooper, I will continue to order food from here. She is wonderful and deserves all the recognition she can get.

Da
Review №66

After trying many wings from many local establishments BWW hands down has the best. They are always cooked right and served with the right sauce whether you want hot mile or mixed. They are a little pricey but if you go during Happy Hour on a wing day it works.

Je
Review №67

Friendly, funny, helpful waitress...

Ha
Review №68

The food was awesome, the wait was alright but I'd definitely go back every so often

Sa
Review №69

I don't typically do reviews. But I could not believe what happened tonight. I ordered Mozzetta sticks and never got them, they had no ketchup, they had no corn dogs, they had no onion rings, their blender broke so we couldn't order more than 2 margaritas (which is odd bc we were drinking them on the rocks and not blended), and then I got bugs in a beer. To top it off, I think we tried to pay for 20-30 minutes, but she never came around, so we had to find another server...... what is going on?

br
Review №70

It's a B-dubs.

Ke
Review №71

15Nov19. I ordered a medium order of lemon pepper wings as a to-go order. I was told by the waitress that there would be about 16 wings. When I got home, I only had about 12. Out of that 12, there were 11 drums and 1 flat.I was expecting atleast a 50/50 split. There was more lemon pepper in the box than on the wings. There was so many carrots and celery in the plastic bag. Those vegetables were very dry. I don't think I will be back.

GM
Review №72

If I Could give this place 0 stars I would. My experience was just plain awful. I went around 9pm last night with a few friends, our server took our order and every thing was fine. We then had a question and were looking for our server but we could not see her anywhere so I decided to try and ask a server that was nearby (her name was Nicki or Nicky) I said "excuse me mam, we just have a quick question" NICKI HEARD ME AND COMPLETELY IGNORED ME AND THEN LITERALLY MOCKED ME UNDER HER BREATH. I was in disbelief and shocked of how rude and disrespectful that lady was to me And my friends. NOW I KNOW BUFFALO WILD WINGS IN ROCKFORD JUST HIRES ANYBODY NOWADAYS. I USE TO ENJOY EATING AT THIS PLACE NOW ITS JUST GOING DOWNHILL. NEVER AGAIN WILL I RETURN TO THIS PLACE. Nicki shouldn't be a server if she is not there to help customers or even give them a smile to welcome them in. LIKE I SAID EXTREMELY DISAPPOINTED.

Ja
Review №73

Food is always good, but service is seriously lacking and has been for some time. Almost walked out.

Ma
Review №74

The Belvidere Park is so beautiful, all the landscaping that they have done, and the hard work that the groundskeeping staff goes to... it really pays off

Sh
Review №75

Chicken got to Much fat on it!

Ra
Review №76

Very nice, modern decor, many large T.V's

Ch
Review №77

Forgot my blu cheese, fries were cold, $63

Ni
Review №78

I called ahead to see if they took reservations and was told no they don't but if I call an hour ahead they will get a table ready. I called an hour ahead (at 11:45) they took my name and said they would see us soon. Showed up an hour on the dot later at 12:45 and was told sorry they don't take reservations we would have to put our name on the list. We waited 30 minutes to be seated. After that the waitress took our food and drink order at the same time. At 2:15 I went up to ask for the manager since we still did not have our food and the overall experience had not been going well. The manager asked if when I called if I asked to speak with a manager and I replied no because there wasn't any need to they took my name and how many in my party (24). Our food came out at around 2:25 and many items were cold and lacked sauce. It took a while to ask for sauce since the waitress didn't check back in for a little after our food came out. They did discount our bill - thank you. This was such a different experience than we have ever had at BWW. We will definitely not be returning to this location. And, the women's bathroom was disgusting too.

Ch
Review №79

I've ordered trays of wings from here for my company. The wings do not travel well. If you are ordering here for yourself, then it is worth it. The service is good and the food is great. You an get extra sauces on the side as well. If you do fantasy football selection here with your team, you get a $100 gift card for the winner. Don't know the minimum number of people you have to have for that, but it was really nice.

林高
Review №80

Nice wings but just need to wait for a long time.

Co
Review №81

Nate was an excellent server. Great personality, great service, and great food.Would recommend him as your server

da
Review №82

I went in for lunch; and sat at the bar. I was greeted fairly quickly by Eric the bartender. He gave great service and great conversation when I was the only one left at the bar. I had the spicy garlic wing they were hot but still had great flavor. I also had the Buffalo Blue Burger it was very juicy and you could taste each ingredient in every bite it was very good. Looking forward to coming back soon.

Ja
Review №83

To go orders are always missing something . Came in one night and our server literally watched us eat and kept rolling her eyes to make us hurry up and get out . I dont recommend this place until their staff gets better customer service training

Ob
Review №84

For the price of their wings, the taste should have knocked my socks off. But, it didn't. Had better wings at little Mom and Pop shacks.

Sa
Review №85

FANTASTIC experience dining in here! The food was fresh and arrived in a timely manner. The establishment was CLEAN and the all-around vibe was COMFORTING! My family and I came in as a larger party and we couldn't have been more pleased with the way our server Melissa treated us and took care of us the entire time! She was very welcoming, helpful, and knowledgeable with food items and drinks on the menu. She provided us with exceptional service and went above and beyond to make sure our glasses were always filled and that our experience was the best it could possibly be! Not to mention that she was very upbeat and kept a warm smile throughout the entire service. She definitely made an everlasting impression on us and was by far THE BEST SERVER we've ever came across. This will now be our new GO-TO spot every weekend. I recommend the Sweet BBQ and Mango Habanero wings! Thank you so much Melissa!!!

Ki
Review №86

Ordered carry out. 20 -25 minutes. Arrived at 25 minutes. Place isn't busy. Greeter came out and said it was going to be 10-15 minutes more...mind you they aren't busy but said kitchen was behind. One other person waiting for carry out. I tipped before I knew of the delay as they have you pay when you walk in when carrying out. I frequent this place often at $100 a pop but won't anymore. Lost business!!!!! After waiting 50 minutes I was told by the manager they are starting to make traditional wings. I said you haven't made traditional wings for the last 50 minutes. Yes we have...then where's mine. She didn't know but said I would be first!!! Incredible. She finally credited me for the order but said she couldn't give tip back. got my order 1 hour after ordering.

Mi
Review №87

It all started at the waiting booth and we waited 3 whole minutes and if that wasn't enough they say us at a 8 person for only 6 people. The waitress was nice and told us we would be waiting 1 whole hour. It turned out to be a little over a whole hour. After we received are food it was cold. I was upset and to make matters worse i had to pay for some one else. Don't come on a busy Saturday

St
Review №88

Stopped just before lunch time. Good traditional wings. Bartender was also waitress. She waited tables close to the bar area. Very friendly and attentive.

Ma
Review №89

Ordered over the phone, but some items weren't in the bag when I picked it up. I should have verified, just double check when you leave. And there was a mix up about the flavor of chicken that we ordered. Again, should have doubled checked everything.

Ed
Review №90

JACKIE WAS THE WORST WAITER EVER SHE GAVE US THE WORST EXPERIENCE FOR THE FIRST TIME EATING AT BDUBS I DONT RECOMMEND THIS WAITER AT ALL SHE DOESNT DESERVE TO BE A WAITER AT ALL OR MY TIP!!!!!!!!!!

Sa
Review №91

American cheeseburger was great. The fries sucked. They were more like potato sticks. The burgers were on special for half price

Tr
Review №92

The changes of the wing sauces is so disappointing. The “Hot” sauce is now called “Original Buffalo” and it HORRID. Buffalo Wild Wings needs to just leave stuff alone!!!! Won't get it again until the changes are reversed!!

Ga
Review №93

Fun watching the game with my sister food good but the Dark Horse rose so good

He
Review №94

One of our favorite places to have beer and wings with some of our favorite people!

Mi
Review №95

Lots of sauce drippin' er where!

Fe
Review №96

Came for my bday left disappointed. Food took forever to come out. Then it was wrong. We ordered half orders and they bring full orders. We wouldn't have minded if it was good but it wasn't. Waiter was very unclear and didn't know much about the sauce. Pretty hard to order off a menu if the wait staff cannot answer the questions.

Mi
Review №97

Place was very dirty. The walls, my table, and even the TVs had food on them. The floors had trash and food lying all around. Staff was nice but slow. It took over 40 minutes to get one order of nachos and one order of buffalo wings. This was around 2pm when it wasn't busy. The chicken on the nachos was dry as were the wings. Will not be returning

Ni
Review №98

We we're lucky and made it on b1g1free wings day. So that was nice. All of our wings were piled in one plate do the flavors were all jumbled. We ordered 1 with sauceon the side, but didn't receive the sauce until the end of the meal. Even with continued prompts to the waitress.Besides the issue with the sauce the waitress was nice and friendly.Would go again, just ask for the direct flavors to be in different containers.

Ga
Review №99

Friendly staff with quick service and good food

Ke
Review №100

Great service. Jerk wings!

Information
100 Photos
100 Comments
3.2 Rating
  • Address:6275 E State St, Rockford, IL 61108, United States
  • Site:https://www.buffalowildwings.com/en/locations/detail/202
  • Phone:+1 815-397-5649
Categories
  • American restaurant
  • Chicken wings restaurant
  • Bar & grill
  • Takeout Restaurant
  • Restaurant
  • Sports bar
Working hours
  • Monday:11AM–10PM
  • Tuesday:11AM–10PM
  • Wednesday:11AM–10PM
  • Thursday:11AM–10PM
  • Friday:11AM–10PM
  • Saturday:11AM–10PM
  • Sunday:11AM–10PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • Outdoor seating:Yes
  • Takeout:Yes
  • Dine-in:No
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
Highlights
  • Fast service:Yes
  • Sports:Yes
Popular for
  • Lunch:Yes
  • Dinner:Yes
  • Solo dining:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
  • Wheelchair accessible seating:Yes
Offerings
  • Alcohol:Yes
  • Beer:Yes
  • Cocktails:Yes
  • Comfort food:Yes
  • Happy hour drinks:Yes
  • Happy hour food:Yes
  • Hard liquor:Yes
  • Kids' menu:Yes
  • Late-night food:Yes
  • Quick bite:Yes
  • Vegetarian options:Yes
  • Wine:Yes
Dining options
  • Lunch:Yes
  • Dinner:Yes
  • Catering:Yes
  • Dessert:Yes
  • Seating:Yes
Amenities
  • Bar onsite:Yes
  • Good for kids:Yes
  • High chairs:Yes
  • Restroom:Yes
  • Wi-Fi:Yes
Atmosphere
  • Casual:Yes
Crowd
  • College students:Yes
  • Family-friendly:Yes
  • Groups:Yes
  • Tourists:Yes
Planning
  • LGBTQ friendly:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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