I love the food at BWW. This particular store tries, but misses the mark with customer service A LOT of the time. They try to do what they can to fix whatever issues - cold food, incorrect order, long wait, incorrect second order, etc. - but it can get frustrating having to go through that process over and over again. This is not the case at every location, but in the 4+ years I've lived in the area, for this store, it is definitely the norm, not the exception.