This place had great food but the SERVICE WAS SO HORRIBLE. Went for our 8 year anniversary thinking we'd try something new and gosh do I wish we would've went somewhere else. Our server was HORRIBLE his name was Ryon. He greeted us and seemed unhappy, didn't ask if we were celebrating anything, wasn't very personable AT ALL. He seemed like a robot. I asked for a well tequila shot and our server said “Sweetie our well tequila isn't great...so?” And I said “that's fine I still want it and 2 waters please.” My fiancé asked for a hand shaken margarita. After 5 minutes of just waiting for waters our server came back, dropped off our waters and asked if we were ready to order. We placed our order, he brought our alcoholic drinks and right away my fiancé didn't like the hand shaken margarita, he said it taste like too much sweet and sour. We eventually told our server after our food came out (that someone else dropped off), and he never checked on us and asked how the food was (even though we were enjoying it). And when we told him about the margarita he said “well it's hand shaken sir so it's gonna taste like that” instead of just saying “no problem, can I get you something else?” The most HORRIBLE SERVER I have ever had. If you don't like your job then stop working there or stop being a server PERIOD!!! We asked another server because we couldn't find ours if we could speak to a manager. The manager came out, his name was Juan (nice guy) but he just apologized for the server and just said that the server was probably like that because it was Halloween and that the server probably just wanted to get out of there. Which is not an excuse because I was prepared to tip high just because it was Halloween. I asked the manager “well maybe he's tired, is he working a double?” And the manager said “no, he's not working a double, he probably just wants to leave already.” So out of all the restaurants I could've chosen to go to downtown, I chose Acenar for our anniversary because we had never been, thinking we were going to get great customer service, a personable server/experience but instead it was just a really HORRIBLE experience, specially for our anniversary. Please don't come here. There's no accountability as it seemed. Go to any other restaurant downtown but this one. Specially if you're celebrating something special.