Absolute worst experience for pickup. The restaurant was dead. Only one family was dining in. I waited several minutes at the pickup counter when the website said my order should have been ready 10 minutes prior. I tried to flag down 2 employees by saying “excuse me”, they made I contact, I put my hand up, and they walked on without a word. Finally someone walked over with an order for Chris, my name. I said that's me, she said very rudely “you're not Chris, he is” and pointed to someone who had been waiting when I arrived. He walked up, his name was not Chris. Mine was. No apology given, she just handed over the order and walked away. I got it home, my order was so wrong. Items missing, items completely wrong. I tried to call to talk to the manager about it. Immediately upon them answer I was told I was going on hold and put there within skipping a beat. Cool, they probably had a lot of to-go orders. 5 minutes later she finally got back to me and I asked for a manager. Over 20 minutes on hold. Finally the manager answers. Still no apology. He said I could drive all the way back and he'd replace it or he'd credit me the wrong parts of my order for a future order. I had no intention of driving back up, so I took the credit. He said he'd email me with the confirmation and took all of my into. Jokes on me, that was several hours ago and no email. The staff obviously follow the manager's lead on customer service. I get we're all stressed under COVID, but this “customer service” is shameful. Absolutely shameful.