This is the second time I've been here and I was let down again. The first time was when the pandemic had just started and San Antonio was just issued the stay home, work safe orders. That first time we want to give people especially locally our help by buying from them. So the first time the food came out really bad. It tasted bad and was served cold etc. I thought by giving them a second chance in the future they might do better right? Wrong!!!! I was let down even worse the second time around. I used their online ordering service, placed the order at 8:35 pm; and then I got notified at 8:50 pm that my order would be ready by 9 pm. So I take off and when I arrive at 9 pm I was greeted and the older lady asked me "are you placing a order?", then I said "No, I am picking up a order.". So then she checks on my order and says "OK, it is not ready yet sir, I will let you know when it is ready". So I say OK and take a seat in their dining room. I'm their literally for 30 minutes watching others come in, place orders and pick up their orders before mine until finally a young lady from their staff realizes that I've been waiting this whole time. So they go and check on my food and still nothing. I go to the counter to see what the heck is going on, and my order was right their in front of the older lady and she says "oh, I got confused sir, your order was ready when you got here". I lost my mind, I couldn't believe that she wouldn't realize it and I waited 30 minutes for nothing. The food was obviously cold. This will be the last time I ever go back. I will never use them. Do yourself a favor and stay away from this place. They clearly don't know what they are doing. It's like chickens running around with their heads cut off. I will tell all my family, friends and co-workers to never come here.