I love Chili's and the food was and is so very good. HOWEVER, last nite our service for a birthday party of 9, was ridiculous. I called to ask if they were able to seat us and would serve birthday cake for us (where do I bring it)? They said YES of course, call back an hour before so they could set up our table. I did, handed the cake and sorbet to the hostess, as instructed. To my surprise, they had to seat another group at our table. So, I observed, they had room to seat another double table, they even had plenty of chairs, but no other unattached tables to put there in that empty space. We did wait, and wait, and wait, with 3 disabled, and 88 year old granny. Our food was so good, our server struggled, (I had told him about the birthday cake), he cleared our plates, then brought our desert, still in the containers, and bags we had brought them in.He offered to bring us plates, but, would he bring everything else, knife, silverware, scoop, people to sing "Happy Birthday"? We left, to serve and sing at home, with our melted sorbet.Yes, we left him a tip, after all, he still served 9 people, and the food was so good.