Lastnight was probably not the best night to have gone to Santana Row. (protesters) However, we decided to stay anyway. Walked up to put our name on the waiting list for Rosie's. They told us it would be about 30 min, which we were ok with. We got to our table....at the end of the block with NO LIGHTING WHAT SO EVER. The gentleman who seated us said he'd be back with a candle.... Never happened. We waited about another 15-20 for the waiter to finally show. (In that time, the table of about 8 people behind us.... Left) When the waiter FINALLY showed up, he was frantic that they had skipped out on the bill. A few more minutes went by, then he came over to us. He was polite, very apologetic, and even said we'd be discounted for our wait. We advised him that we were not able to scan the drink menu, he struggled a little himself trying to pull it up on his phone, so.. WE provided HIM with light from OUR phone. He took our order.... We again waited about another 5-10 min for his return with our drinks. Only at that point, does he ask for a CC to HOLD for our dinner. THIS just pushed us over the edge. We refused the card to him... And mentioned if asking us for the card, had anything to do with the party that he had left, and asked him to call a manager. In that time.... I asked the table NEXT to us, if they had been required to give a CC before getting their food to which they replied "No". So, when the manager FINALLY came... She tells me it's their "Policy". If it was in FACT their "Policy"... That should have been made known to us BEFORE we wasted a half hour waiting for our table, and another 15-20 waiting for our waiter. We could've decided almost an hour earlier, whether or not we wanted to stay and wait. After waiting all that time.... WE LEFT.... Didn't even get to drink our drinks...no food... Nothing. We will never go back there again. Oh... And... While WE were waiting to be seated, a young gal walked up, asked how long the wait was... They told her the same thing. It's gonna be about 30 min. HOWEVER... The gentleman that was seating us came up to take us to our table, SHE says hi to him (they know each other), she asks HIM if she can get a table for her and her friends, to which he replied " we're a bit busy right now... But I'll get you a table" HORRIBLE SERVICE....WILL NOT GO BACK EVER.... DO NOT RECOMMEND!!! Honestly.... It's hard to believe that this place has ANY good reviews.