I have gone to this potbelly on 3 seperate occasions now during my lunch break from work. I always order ahead and expect my food to be ready at the allocated time (usually 12:30). Every time I have walked in, they do not have my food ready, ask me 4 times what my order was, forget about me, then eventually get me my foor 20-30 minutes later. The customer service is so bad that I am turned off from ever returning to this restaurant. If you need something quick, I recommend you stay away as well, they constantly move at a snails pace.