Potbelly Sandwich Shop
26221 Evergreen Rd, Southfield, MI 48076, United States
Review №1

Second time ever having Potbelly. The first time was eh', I could take it or leave it. This time I got a hot sub and it was absolutely delicious. I will definitely be revisiting this shop when I'm on the road.

Review №2

If this is not the best coffee shake in the world, what is ?Love this place.Follow @foodietravells for more

Review №3

Sandwiches here are good, especially the italian sub and the broccoli cheddar soup is good too and also the chocolate cookie is tasty.

Review №4

Ask for "V" Valencia to make your sandwich she is the best!

Review №5

For more than half a decade, friendly staff and always make my sandwich with just the right amount of ingredients and love.

Review №6

The BLTA is amazing!

Review №7

Decided to stop here to grab a cookie. Noticed a free perk for a free cookie (only reason why I come here) so I was there for lunch today and learned they don't take Apple Pay (get with the times potbelly) secondly I did not know my perk automatically went with my original order of just 1 cookie. The cashier failed to even acknowledge me and was not too direct or into things which I guess happens but I grabbed the cookie by my own...I honestly could have grabbed the whole stack and I doubt she'd say anything with how careless the energy give off was...but since I paid for 1 I took 1..not knowing I get 2 with the free perk. I decided to come back later to redeem it later. So fast forward to the evening and I go in the store telling the representative that my perk was used and I did not get the free cookie apparently that I should have. I was told a generic response of how I cannot do anything etc. with the whole team of the other 4 members coming to the register. Upset I had a back and forth and told them it's potbelly, it's not that serious. The cookie is $ love and stated to pull out the cameras showing I only took one earlier but I know for something like this it was minuscule. The principle is what counts. To be discredited and reprimanded was an insult. I proceeded to say that this is Detroit a predominantly black and African American's all about perspective and understanding but It was talking a corporate worker that could not do a thing for me and just cared about the dollar/bottom line. I mentioned the word black from what I stated to them above ^ as I was leaving and the team got all fired up as my tone was rather loud misunderstanding the message of what I was saying. One of them putting a black power fist up. Another one needed to be held back from coming out after me. I told them I am a minority and middle eastern myself. Needs less to say this was not a proud moment for this team but it could have been prevented. By the books can say they may do a good job at what they do and were professional for the most part but next time trust and believe the customer. Potbelly you are not “cool like that” don't promote your self as such.

Review №8

I am very pleased with my first Potbelly experience! My company placed a very large order at the very last minute. Not only was the manager helpful on the phone, but they also helped me carry this large order to my car. These sandwiches were WAY better than the other sandwich places around here...with fantastic service!

Review №9

Never buying a sandwich from such a disgraceful and greedy corporation.

Review №10

Phenomenal service and the food was delicious

Review №11

Terrible staff that makes you wait for everything and about 70% of the time you get what you wanted. Last time had to wait a good 20 minutes to PAY for my online order. Gave us our food and because I really would like to not to steal from anywhere waited 20 minutes to just pay. Simply the worst

Review №12

Good Salads, slightly priceyTried their Farmhouse Salad, it was good.They put average sized pieces of bacon in it, that was just too good!I got the bill from first purchase and got 2$ off on the second purchase

Review №13

I have ordered delivery twice from this location, and it has taken over an hour past the delivery window to get to me, and I work in one of the office buildings about 5 minutes away. And then if I try to call to ask if I can get a status, no one answers the phone. I am very hungry and this is very disappointing....I understand that there is a lunch rush, but there should be a better system in place to get these orders out on time, or at least a lot closer to the estimated time of delivery.

Review №14

I was in today and had an amazing experience with a young woman named BRIANA. She was literally helping 4 customers at once! This girl is a rockstar to say the least! One of the best, if not the best experience I've ever had at Potbelly.

Review №15

The hot peppers on the grilled chicken sandwich are really delicious. I'd recommend checking this place out.

Review №16

I have gone to this potbelly on 3 seperate occasions now during my lunch break from work. I always order ahead and expect my food to be ready at the allocated time (usually 12:30). Every time I have walked in, they do not have my food ready, ask me 4 times what my order was, forget about me, then eventually get me my foor 20-30 minutes later. The customer service is so bad that I am turned off from ever returning to this restaurant. If you need something quick, I recommend you stay away as well, they constantly move at a snails pace.

Review №17

Probably the rudest potbelly i have ever been to. Employees are not friendly

Review №18

Always great food at all location's, Wonderful customer service, clean restrooms, safe parking

Review №19

A nice sandwich shop. I had the meatball. Good stuff

Review №20

Quick tasty sandwiches yummy shakes and friendly people

Review №21

Good food and the staff was pleasant. Service was relatively quick and no complaints on our end.

Review №22

If you value your overall health, avoid this place like the plague. Black mold growing in coolers, outside cooler doors dirty with dried up sauce. Employees serving soups outside of warmers. Will be avoiding this Potbelly location bc I love living.

Review №23

Even though they are very busy they still give excellent service!

Review №24

Delicious food! Never disappoints. Great location.

Review №25

Great customer service, and the food was good.

Review №26

Good food, but very small portions

Review №27

Best place for salad and smoothies.

Review №28

Delicious!!!! I had the original Italian sandwich on multi-grain bread. I will definitely make this a go to spot.

Review №29

I'm addicted to the smoothies and shakes

Review №30

Me & my teen age daughter love their subs & shake

Review №31

It's potbelly food. You know what you're getting. The staff has always been good when I've visited, it's normally pretty quick even at lunch time and it's clean/well maintained.

Review №32

Always a good quick bite. Have a couple favorites myself. I'm told the chicken salad is really good

Review №33

Great good and stuff friendly staff and my person who I got my food from Kerain he's the best and is doing a great job with everything

Review №34

Service has gone down hill, always a long wait for my online orders now. I get to stand for 10 minutes while watching my food sit on the counter doing nothing just for someone to close the order and hand it to me. It's a real drag. The new guy they hired for the cashier moves at the rate of molasses. Food tends to be much more messier and wrapped weird too it seems. I hope they get their act together but honestly changing my 5 star to 3, since this isn't the potbelly I loved 9 months ago.

Review №35

Good food at a reasonable price, not usually that busy

Review №36

My first time here, the decor was visually attractive, the food very good!

Review №37

The food certainly wasnt flavor-ful, but if you're looking for a decently priced bite, suppose this is an alright choice.

Review №38

This location is the best out of them all. always fresh and clean food come here for lunch all the time !!!

Review №39

Fast friendly. Need one now

Review №40

Quick service good food

Review №41

Lunchtime favorite. The app is great to order ahead. Always quick service with yummy sandwiches.

Review №42

Good food, but the service wasn't up to par.

Review №43

First time here and I enjoyed it, I will be back.

Review №44

Staff was friendly and fast, great experience happy I found this one, well definitely return

Review №45

Great food fast.

Review №46

Love their subs

Review №47

Definitely understaffed but the current staff is doing a great job moving quickly to do their best

Review №48

Great lunch, plus they have live music on select days. Very convenient parking, fast sandwich makers too.

Review №49

All I can say is dang that was good working on the road u think u had it all but then u find a new place to go like this

Review №50

This was my third time visiting and the food is just ok. Seriously over priced. I came this day per request of a relative, for a lunch meeting. Not likely ti be my first choice. For the price I could've had steak for lunch.

Review №51

Best mushroom skinny sandwich ever!

Review №52

Their sandwiches are just good. The milkshakes and cookies are the best things they have

Review №53

That it's not close to my house

Review №54

Always treat me well

Review №55

Good place for a quick warm toasted sandwich

Review №56

Great food and friendly service

Review №57

Food is good but the place is chilly.

Review №58

Good food and fast despite being very busy at lunch time.

Review №59

Gourmet subs at a not so gourmet price. My coworkers and I come here every week for lunch, always a good experience. The manager works just as hard as the other workers and is very friendly. Highly recommended!

Review №60

Quality ingredients and good sandwiches

Review №61

Awesome food aweso.e service very clean restaurant.

Review №62

The wreck sandwiches yummy

Review №63

Clean, fast, and friendly

Review №64

Potbelly is awesome! Quality sandwiches at an affordable price!

Review №65

Always good food and fast at lunch time.

Review №66

Good food but pretty pricey

Review №67

Never had a problem food is always good

Review №68

Fast and Friendly

Review №69

Longer wait times for in-store and online orders...

Review №70

Potbelly's is great, however this location needs to be more efficient. Slow service at noon, slower than normal.

Review №71

Pretty good chain sub shop - holds its own against Quiznos and is comparable in terms of quality, for slightly less money. The "Bigs" are decent size, though obviously not as big as Subway footlongs. Really like the store-baked oatmeal/chocolate chip cookies (only way it could've been better was hot out of the oven). Hot peppers are legitmiately hot, unlike JJ's, and are practically a must if you get the Italian or roast beef subs.

Review №72

Not as fast as the Potbelly on Twelve Mile and Telegraph. But the quality is still good

Review №73

Twice in one week....this is what sandwich dreams are made of.....the soup is A-1 as well.... They had me at the, "Add the Avocado?"!

Review №74

Potbellys is one of the best sub place around

Review №75

Love the olive salad

Review №76

Close by businesses. Great sandwiches !

Review №77

Not a bad place. Not close to the best one though.

Review №78

Good sandwiches, love the peppers blend.

Review №79

Loved it!

Review №80

Poor service

Review №81

Love the cookies

Review №82

Potbelly the wreck sandwich is awesome!

Review №83

Consistent good sandwiches

Review №84

Love the wedges

Review №85

Good food

Review №86

Smallest sandwich from potbellys I've ever had. Won't be back

Review №87

Favorite place

Review №88

Fast and friendly staff

Review №89

It's potbelly

Review №90

I love Potbelly but this location missed the mark

Review №91

Potbelly has horrible workers that have cat hair on their shirt while making sandwiches I hurried up an left

16 Photos
4.2 Rating
  • Address:26221 Evergreen Rd, Southfield, MI 48076, United States
  • Site:
  • Phone:+1 248-213-4701
  • Caterer
  • Sandwich shop
  • Deli
Working hours
  • Monday:10AM–9PM
  • Tuesday:10AM–9PM
  • Wednesday:10AM–9PM
  • Thursday:10AM–4PM
  • Friday:Closed
  • Saturday:10AM–9PM
  • Sunday:10AM–9PM
Service options
  • Delivery:Yes
  • Dine-in:Yes
  • Outdoor seating:Yes
  • Takeout:Yes
  • Live music:Yes
Popular for
  • Lunch:Yes
  • Dinner:Yes
  • Solo dining:Yes
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible restroom:Yes
  • Wheelchair accessible seating:Yes
  • Comfort food:Yes
  • Healthy options:Yes
  • Kids' menu:Yes
  • Quick bite:Yes
  • Vegetarian options:Yes
Dining options
  • Lunch:Yes
  • Dinner:Yes
  • Catering:Yes
  • Dessert:Yes
  • Seating:Yes
  • Good for kids:Yes
  • High chairs:Yes
  • Restroom:Yes
  • Casual:Yes
  • Cozy:Yes
  • College students:Yes
  • Family-friendly:Yes
  • Groups:Yes
  • Tourists:Yes
  • Debit cards:Yes
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