So disappointed! Spent almost $10.00 for pretzel bites. They were stale. The girl at the counter gave us a new cup of the same batch! How stupid do you have to be to replace old pretzels with more old pretzels???
These are the best pretzels you can find out here in rural east texas. The east coast still has the best pretzels, but these are close enough for comfort. They are soft, chewy and slightly sweet and salty. Great with mustard or cheese.
Still one of the best pretzel places now offering a little more but good for the price! Can be a snack or meal if you choose right! We love to stop at our local mall and share one!
Childhood favorite. Always got it everytime I go to the mall.
Love their pretzels. Especially their mini dogs.
I give it 5 stars for the taste of the pretzels and the lemonade with blue raspberry on it but I give it 0 stars for the Carmel dipping sauce that I got for my pretzels today is August 1st 2019 use by may 12, 2019 is what it says on my Carmel pretzel dip I opened it up it's molded
Pretzels were good. However the sign says they offer several sizes in some items however this particular store did not. When I asked about it the employee was rude. It really doesn't hurt to be kind to your customers. If they were nice they would have recieved another star. I'm not sure why they dont offer sizes their sign states that they do.
Love the pretzels but only when they're freshly baked. Mini pretzel dog with cheese sauce makes for a good lunch!
Horrible service and no class. They all had attitudes and only made one kind of pretzel and had the nerve to get mad when I told them they needed to quit there job or have a better attitude. Makes no sense on this wonderful holy Sunday and they made the whole trip bad. AND You could tell they were talking about us. SHAME
Terrible customer service. They're very rude.
Wonderful staff but they use the cheap cheese instead of the stuff auntie Anne's packages. There's a huge difference and being from Portland where they excel at quality, it was very apparent and slightly disappointing for my first east Texas pretzel experience. I'll just get mine from dairy queen I guess.
Love their pretzels. Great service too!
If you're at the mall and you want a pretzel there's are the best. Nothing better than a fresh warm buttery pretzel
The cashier was not very helpful at all. & the quality compared to locations in bigger cities is lacking
Always love a pretzel at the mall. Good stuff
They are a little slow with service but nice people.
Good pretzels but the place is really small. Super friendly staff.
It was so good can't wait to go back.
What happened to customer service??? This was our very first time trying out Auntie Anne's here in Tyler mall..I polity asked the server Alan Tyner to give me light ice..I asked him twice I even told his helper they both ignored me and when I told him again!! I asked for light ice! he said there was nothing he can do about it.. my response was' i told you before it was even served..his response was there nothing i can do for you.."REALLY" I will never buy or recommend anyone to by from there AAP.. How quickly they forget it's the customer who keeps the business running..
It's convenient and the food is worth the price.
I love this place. Best pretzels in town.
Worst Customer Service ever. The old white lady Manager is lowkey racist and unprofessional. The employees are lazy and the manager is worthless. Do not recommend going at all. Save your money
Perfect for quick snack while shopping
Cinnamon pretzel. Nuff said
I was one of my favorite places to get pretzels until the last 2 times I had a bad experience with the service and could and old pretzels
The oldest lady working there was extremely rude. She has clearly not been trained in customer service.
Great pretzel place...hot and fresh
Meh. Soft baked pretzels.
Worst experience ever! Was served by a lady with bad teeth with rude manner, poor customer service, and gave us cold pretzels. I do not recommenced this location.
Who doesn't love pretzels with cheese
Love the pretzels!
Love an old style pretzel
The old lady is rude! And i had found a hair in my pretzel!
Love this place
Cinnamon sugar pretzels are amazing
Love the pretzels and lemonade
So good and positive
The best pretzels
Kids love it
Way to expensive for a pretzel.
More of a 3.3 star, its an auntie Annies you wouldn't really expect much, but my service was ok
Address:4601 S Broadway Ave Space K107B, Tyler, TX 75703, United States