I was very sad with my experience today. It's my birthday so I went to get my favorite pretzel from Auntie Annie's in the mall. I asked the young man working the register if the cinnamon pretzels were fresh. He quickly answered yes. Very unfriendly. I said ok and got one. It was ROCK HARD. Stale as could be. And pretty messed up. He could have been honest and I would have picked something else. Just disappointed. I have a picture of the destroyed pretzel if you'd like to see it.