Here is the email I sent to the rude owner. It describes my experience.We went to your bakery this Friday. My daughter lives in Wilmington I drove from Raleigh to spend the weekend with her. She really wanted to try your place because we love French bakeries. We were really looking forward to sitting down, chatting and enjoying a delicious croissant with tea. When I approached the counter, I saw all the wonderful choices of croissants, and decided to take a photo of the one I wanted to send it to my husband by text saying "look what I'm about to eat!". At that point I heard someone yelling "no pictures, no pictures". It wasn't a nice warning, it was more like barking a command at a dog. I was so shocked I didn't know what to say. I have never been talked to that way, especially in a "fancy" establishment like yours claims to be. We immediately decided to leave. At that time, when I went past you I said "ok, then no business". I was upset not because I could not take a photo, but because you were so unbelievably rude. You had the perfect opportunity there to be a great host and explain why no photos, or to say sorry, ladies, didn't mean to be rude, but not photos here, please stay and enjoy the pastries… I can think of at least 20 different ways you could have handled the situation as a gentleman and a good businessman. But instead you decided to take that opportunity to be even more of a bully to us and you said "it's my business and I do what I want". The customers who were there looked shocked as well. Your store has a beautiful facade, however, inside, we had a very unpleasant experience because of your attitude. Again, not because I couldn't take a photo, but because of how rude you were to us. I respect rules and people's wishes, even though nowadays, everyone takes photos, selfies, posts of everything. The reviews on google and yelp has pics customers took, which makes me wonder why it was OK for them to take pictures and not us… (?). What was so different about us that made you feel so comfortable mistreating us? That is unacceptable whether it is your business or not. We are ladies, and customers, and we deserve to be treated with respect. Being rude to customer is poor business practice. I lived in Paris for 5 years, and in spite of the stereotyping that the French are rude, I know that business owners there know the value of a good product as well as the value and importance of good customer service. You lost to potential loyal customers. You don't care? Ok. But we know a lot of people in the community and we will share our experience at your place. A customer's review is mightier than your spiteful tongue. Keep this up, and this time next year, you will be out of business.