DISAPPOINTED is my only comment on Christmas Eve.I generally shop at Lowe's 4-6 times per week, picking-up what I need as I go or grabbing lunch or a snack since I live alone and travel often.I run-in and out, grabbing things I can find or exploring the tasting section when I hit the store from 2:00 - 4:00 PM, which seems to be when it's open.On Christmas Eve at 4:30 PM, I stopped-in for a extra veggies near the deli when I heard an an announcement calling for Customers' attention and noting, "All #$%@^ r Products are HALF Price. You don't have to eat them today, but they can't stay here!"Great! I think "Deli" was in there, maybe she said, "Pizza" - both would be nice for a snack or friends tomorrow. I asked the one younger Associates standing at the counters next to Customer Service if she could tell me what someone had just announced was "Half-Priced" and noted she hadn't heard.Unfettered, I headed to the self-check-outs and ran into an issue scanning a Red Pepper. The Head Cashier (who has been at Customer Service prior) seemed a bit annoyed, looking at me and lecturing me on the complexities of scanners and scales ... so I backed-off, allowing her to handle the situation and smiling before trying to redirect the already POOR Customer Experience."Thanks for the help," I said, "By the way, do you happen to know what they announced was half-priced a few minutes ago? I didn't understand if they said 'Deli' or 'Pizza' or something else."Her reply? "I don't know - I DON"T WORK IN DELI." (Ummm, yes, I had seen her at the Front and behind the Customer Service Desk, but that was neither what I asked nor what I expected as an answer."No, I know that," I continued, "I was wondering if you knew,.Her follow-up? "I can't hear the announcements. I have a headset-on."(Ahhh - most folks with "headsets" are either Management, getting information about the Store and activities, or Associates tasked with using them to inquire about CUSTOMER questions."I apologized profusely for having inconvenienced her. I noted that I understood she was working and thought perhaps she had either made the announcement or could find-out, but I understood completely she was very busy working (three regular registers with Cashiers AND Baggers were open with 1-customer hauling large carts at each and all four Self-Service Kiosks were open with ONE Customer each).I thoughtfully wished her a blessed Christmas Holiday and thanked her for her assistance.The issue? Most Associates/Managers at Retail/Grocery and Sales-businesses are in the profession of CUSTOMER SERVICE. If they don't KNOW an answer or missed something, they generally make an effort of some sort to ask someone else of to find-out.Here, apparently, that's not an expectation. Although both individuals asked were within 5-feet of the "Customer Service Desk" and ONE was the person behind it when the FIRST Associate was unable to answer my simple and very timely question.My expectation? If you don't know, ask a Cashier, Manager, someone .. there are food products YOU and YOUR EMPLOYER are hoping to sell that will spoil and I am a CUSTOMER interested in purchasing it from you versus letting you take 100% loss.NOW I completely understand why my neighbors (2-miles north on Carolina Beach Road) DO NOT shop at Lowe's. It's not just easier to turn right out of the driveway of the Complex to head toward the competition a shorter distance away, it's more rewarding, customer-focused and ultimately a less chaotic experience with the traffic patterns, Wal-Mart and the plethora of intersecting roadways at College and into Myrtle Grove.My mistake for expecting at least the minimum in Customer Service at 5:00 PM at Lowe's Monkey Junction on December 24th. I should have driven to Harris Teeter, Food Lion or ALDI's - all CLOSER to my Apartment Complex and equally conveniently, although from experience much more interested in the folks walking into their store and especially the ones that ASK a QUESTION. Oh well, one less Customer - who cares?