Panera Bread
8420 Winton Rd, Cincinnati, OH 45231, United States
Review №1

MASKED-UP, ONLINE ORDERING, & SERVICE AT YOU CARI've always enjoyed Panera's menu. I like the service changes they've made to accommodate health/safety consciuos people like me.You can order online or in their app. You park in a designated pick up area when you arrive, let them know you're there, and they bring your order to your car. Employees always wear masks and they're very polite.You can also order at the drive thru.

Review №2

Food was good. My first visit

Review №3

This is the second time I've ordered from this location in around a month, and this is the second time they've messed up my order. Missing food and wrong food both times. I will say their customer service has been very helpful, either refunding my money or sending me coupons, but still - not what you would prefer.

Review №4

Wow I tried their new BBQ sandwich and boy was it good. I recently talked to the manager about the lack of meat on their sandwiches, and it appears they were listening. I was very impressed with their new BBQ sandwich it was loaded with chicken .

Review №5

My wife went to the drive thru today for lunch to get a $10 Modern Caprese Sandwich. See pictures for what it should look like and what was given to her. She decided to return the $10 piece of bread with barely anything on it. Since it was raining, she went through the drive thru to return it (which was how she ordered it). At the drive thru window, the manager said she must come in the store to return it...even though she was right there at the window and could have handed the sandwich to the manager! Obviously the customer does not matter at this location. The franchise owner is Covelli Enterprises, who owns hundreds of Panera franchises across the country (along with other restaurants). NEVER going back.

Review №6

I waited in the ordering line and the food line for 25 minutes. Way too long! They said they were short on help but this happens fairly often at this Panera.

Review №7

Had a Greek with chicken. Salad was very tasty. It also inspired me to make my own at home Cost friendly.

Review №8

I will never go back to this location. Long wait. After a 10-15 minute wait in line, finally got to order. They didn't have what I wanted, no turkey left. I decided on the chicken teriyaki whole sandwich. After 15 mins of additional waiting, this guy says he only has enough for a 1/2 sandwich. I said that's fine, but you need to credit the difference. So now, no one is helping with my order and the same guy then says, "well since she wants a refund I'm going to make this 1/2 chicken teriyaki for another customer". Now I'm just like refund my entire order. That took forever. Just total chaos in the store. Everyone all over the place. Just taking one person's order took forever. I will NEVER go back to this location. I was so disappointed. I have been wanting Panera forever.

Review №9

Food and service were good, but with smaller staffs things take longer and prices in all restaurants is growing. Enjoyed the experience

Review №10

As much as you can give a quick-service chain restaurant five stars this place deserves it. The staff are all friendly, the service is quick, they take cleanliness seriously, and it's easily accessible in and out

Review №11

Morning staff is great. However lunch staff seems not care about their costumers. On 7/20/2020 I waited in line for 8 minutes and 26 seconds and no one came to take my lunch order despite the fact I made eye contact with three employees. I was clearly waiting for someone to take my order

Review №12

His bread hard to eat. Its tough and my teeth could not chew it. Compared to the quality its too expensive.

Review №13

Good customer service food is good place is clean. And they fixed my order quickly and provided a discount for the inconvenience

Review №14

Order was missing food. Called to get it rectified and was left on hold for 20 minutes. Will not be going back.

Review №15

Went through the drive thru. Line was slow af. Food was mediocre. Won't be coming back

Review №16

What a great experience today at Panera! I got fantastic food & a belly laugh from the staff too! Thank you ladies!️

Review №17

Typically a good experience, though I just ordered via the drive through and the employee working the window was not wearing gloves. She was handling money AND the food in the bag. The baguettes I received were torn in half and not sliced, and just tossed in the bag. There is even an indentation from someone's finger. Not very desirable, especially considering we are in a pandemic. Tried to share an image but the review wouldn't post with a picture.

Review №18

Love everything about Panerai bread

Review №19

Very poor performance. Got my order wring teixe, so I finally just cancelled it

Review №20

After waiting on hold for 30 minutes to place a pickup order I was talked to unprofessionally by both the associate and the manager! F&$k Panera Bread!

Review №21

Giving only 2 stars because one of the items I ordered was incorrect but I didn't notice till I got home. The quality was good and tasty but not what I ordered. The other item I purchased was correct but shocked me because of the high cost for a very small amount. I bought the large Mac and cheese and the cost was $9.49. The cup it came in was only about an 8 ounce size. About a cup or so. I even went back through the drive thru and asked if they gave me the proper size because it was such a small amount for ten bucks. I know they use quality and organic products but I just find it hard to believe this should cost ten dollars. Granted it is delicious but not worth that kind of money. Most of their items are very pricey but this was ridiculous. Never again.

Review №22

Very expensive for a whole Frontega sandwich at $9.39. Then was charged separately for a cup of soup $5.59 and drink $2.29!! A total of $18.48!! Maybe it would've been cheaper for the meal!!

Review №23

Ordered Mediterranean Veggie and got a slice of onion, tomato and lettuce on bread. I was told they would refund my money when I returned the food. The refund never got back to my card. The absolute worst service and attitudes I've seen from any Panera. I wish I could give no stars.

Review №24

Very kind and attentive service.

Review №25

Okay toasted sandwich's, prices don't change so it's pricy for the food. This particular location doesn't offer pasta dishes so that's a huge factor of why I gave 3 stars. Food menu doesn't show what is in/with the food, so it's a guessing game if it had onions, tomatoes and or lettuce items in food. My steak sandwich had cheese and onions, and was not offered to add or remove items. So unfortunately I didn't like my lunch. Okay speed on food and area is good

Review №26

They so dumb they lower the property value

Review №27

Delicious bagels! Asiago and Cinnamon Crunch are a couple favorites. I've not had a meal here that I didn't enjoy. The iced mocha coffee. Yum

Review №28

Breakfast shuffle was tasty.

Review №29

I use the drive through and can barely hear a voice from the speaker. I mentioned this to the drive though person that I had a very hard time hearing or understand what you were saying. The drive through person showed no concern or respect and of course my order was wrong. I do not recommend this location plus dunken donuts is right down the road with great service.

Review №30

Great deal on coffee.

Review №31

Everything is always Fresh

Review №32

Have messed up large carry out orders multiple times, waited over 20 mins for a side. Drive thru service very pushy/rude. Needs to step up

Review №33

All Employees but manager wearing masks around necks or under nose and not staying away from customers in take out line.

Review №34

I come in the morning sometimes and twice now I could hardly hear the lady on the speaker. When I asked her to clarify she seemed aggravated. Also, when I asked about an item that was previously sold out she seemed obviously annoyed by the question. I would suggest management learns their staff and place them in areas where they can be happy I guess. Miss lady clearly doesn't like the drive thru.

Review №35

The food is good but overpriced for the amount you get. Plus they ask for tips when paying with a credit/debit card but there is no waitressing staff. The staff was friendly but more concerned with gossiping and social media than assisting the customers. There also were no trays visible to carry food to your table.

Review №36

Been going here for years! With my children and for alone time with a book or my laptop. I highly recommend the pick two. Best broccoli cheddar soup I've ever had, and better than the other Paneras in the area for service and cleanliness

Review №37

Not a huge selection yet due to Covid-19, but service was great and so was the food?

Review №38

Great atmosphere Patty is the best manager runs a tight ship.

Review №39

The workers are supper nice and gave us 2 free drinks

Review №40

Messed up my food I called when I got home and went back the next day and the manager told me they will not refund my food or make me the right meal. Worst customer service ever. Definitely lost all my business thanks panera

Review №41

I went through the drive thru on 10/13/19. I got there around 7:35, and didn't leave until 7:55. When I ordered my food, they told me they were out of broccoli cheddar soup, so I asked for Mac and cheese and they were also out of that. I didn't mind- sometimes places run out and I don't mind trying new food. However, when I pulled up to the window (after waiting another ten minutes), I wasn't greeted. The lady at the window took my card, gave me my card and food, all without saying one word to me. Not a “hello” or a “have a nice night”. Nothing. Now, I get that it was close to closing (they close at 8), but as someone who works in a service industry and has worked drive thru, that's just not cool. This is the first time I've ever had bad service there, but it was really disappointing.

Review №42

Very good food. If you are a panera fan, the Finneytown store is one of the best. Also, as a Vietnam vet, I got a free pick 2.

Review №43

This location isn't very big, but it's very nice and clean. There's outside seating available. There's a parking lot and it's near other shopping stores. I love Panera because it's "fast food", but it's not the same as going to McDonald's - and it's definitely a lot more expensive too. It's right off of a main road, so you can't miss it.

Review №44

Visited twice and my online order was incorrect. This last order the vegetables soup taste burnt and reheated. I would not recommend this facility to anyone.

Review №45

Love the pastries and salad options

Review №46

Not the friendliest staff but ok. Detected a hint of racism but could be thinking too much about it. Just seemed like a demeanor change from the cashier when a person of color was being served.

Review №47

Fast and tastey

Review №48

The green passion smoothie is the best. Customer service was good. Parking available. They always seem to have a good amount of customer traffic. You can dine in or get it to go.

Review №49

Service was amazing very kind and courteous staff

Review №50

Nice! Has a drive thru

Review №51

Always slow service in the drive thru. A major inconvenience when you're trying to head to work by a certain time.

Review №52

The drive through worker seemed very inconvenienced by my order. When i got to the window to pay i appologized for not knowing my passengers order right away and again because i had to get my payment in order. She literally sighed and rolled her eyes as if she wasnt being paid to do this very easy task. The spoons that i received in the bag where dirty and my boyfriend's sandwich was very poorly made with things not even between the bread- just hangin out in the wrapper. The food tasted standard, but in my opinion my experience was not worth the $20 i spent on 2 fast food meals.....

Review №53

This location is pretty good. They may sure your order is correct and the staff is friendly.

Review №54

Nice panera restaurants with dine in or outside and I love the recent addition of drive thru's that this Panera includes.Definately sign up for rewards on the website or app, might as well use the free wifi to your advantage!

Review №55

I love Panera bread because it provides healthy and versatile dining options. Sometimes I simply order a bagel or two to-go and other times I sit in their pleasant dining area and grab a bite with a friend.

Review №56

Slow but tasty. Definitely arrived at dinner hour.

Review №57

Every time I order, it gets messed up. It sucks because when it is made correctly it is really good. Just wish the customer service was as good as the food.Made a rapid pick up.....ended up waiting over 25 minutes for a sandwich. Told the manager and she got an attitude.

Review №58

Stopped fir 2 breakfast sandwiches. Out of avocado and sausage. Avocado egg white w/sausage. This was 11a before 1130a lunch time. Cancelled order. Very unfortunate.

Review №59

Definitely the worst Panera Breed the chain has. Really poor quality food. The people are on there phones while helping customers. Bad service

Review №60

Great lunch specials. Food ia always fresh

Review №61

Some of the Staff is rude as ever. No customer service skills performed from management at all.

Review №62

Excellent as is it almost always is. I'm dissapointed that this location at 8420 Winton Rd seems to no longer carry the almond crossaints. Those things are amazing so if I want one I have to find a different location. I would give 5 stars to Panera in general if not for the price and availability of of crossaints.

Review №63

The menu keeps changing, and not for the better in my humble opinion. If they are hiring the disabled (and they may be) I will give the staff a break, but otherwise... I mean I ordered hot tea. I turned around to where the hot water urn was supposed to be. Not there. I turned back to the young lady at the counter and told her it wasn't there. She said, "It's supposed to be right over there." I said, "I know, but it's not." She said, "Over there by the coffee." I said, "I guess I'll just have coffee." She said nothing. Baguettes, formerly their claim to fame were stale the last two times I tried it last week. I'll have to give them up. But I remember when they were great...

Review №64

Good customer service and servic. Thank you for the nice lunch experience.

Review №65

"Great Atmosphere" "Great Food & Green Tea" I would recommend this location to anyone who desires Both Great Food & All around Great Service...

Review №66

Not a fan. Feels overpriced to me. Food is ok, but again, expensive for what you get.

Review №67

This place REALLY surprised me with their attentiveness to a catering order. They did their best to insure we had a successful meeting and we did! Normally this is a good place to visit anyway but the catering order just put it over the top. They were very professional and showed a lot of attention to detail. Excellent!!

Review №68

Awesome soup and grilled cheese

Review №69

Long wait this morning but the service was good.

Review №70

Not 100% reliable on pickup orders. In store they get things right.

Review №71

Morning staff is rude through the drive through. I understand if your not a morning person but you could at least pretend. Hot chocolate is watered down. Just disappointing.

Review №72

28.00 for two bowls of soup and a sandwich. Place is a Rip off! Food was good but way over priced.

Review №73

I use them all of the time for catering over so far a 7+ year span. The past few times I've used them it has been a nightmare. They don't have a catering manager at the moment and it shows. Prior years with Jerome and Tyler managing were great- have been contacted and have a new contact. Problem seemingly solved.

Review №74

The people are nice but wish there was more care in food prep..way too much sauce .. couldn't taste anything else. We had the Cuban and Thai salad.. both we're smothered..sad. The one on Colerain seems to be better.

Review №75

First off dont want to be rude.. But some of the service sucked not when you first come in, its after you wait to get your food, customer was really rude so my party and i got ignored.... Now to the food. Ive had better hopefully they was having a very bad day

Review №76

Love Panera Good NUTRITIOUS meals for quick breakfast lunch or dinner!

Review №77

They rip you off on anything you buy, terrible prices. Way too expensive

Review №78

My salad was so good and I will be going back there the service was great and the people was so good

Review №79

I love Panera bread but the reason why I only gave 3 stars instead of 5 was because I don't understand how the cream cheese cost more than the bagels!!! I understand an up charge but a full $1.39 that's ridiculous!!

Review №80

It was good but they ran out of one thing we ordered. They substituted something for it but I wish they would have asked what we would have liked instead.

Review №81

Food was delicious! Cant ever argue with going there!

Review №82

Food is good but Mildly overpriced in my opinion. I'm always starving an hour I eat here. However I keep coming back if that means anything

Review №83

Food fresh, very friendly through the drive thru. I have dined in here as well, and on the rare occasion something has been incorrect they fix it thenn and there with an apologetic and friendly attitude. I highly recommend this location.

Review №84

The food was good as usual but sand and salad was a little spars. Not as much on my sandwich and half of my usual salad ! Didn't fill me up for $ 9:00

Review №85

Smaller portions for the same price... I used to eat here all of the disappointed.

Review №86

As good as any other panara, but it's the staff that ultimately goes at the five stars. When is a nice elderly woman who usually works in the morning is always nice, polite, make sure you are happy on your way out. As long as you're nice to them, they have no problem serving you with a smile.

Review №87

This is a decent enough place to stop for a bite to eat. It's better than some but it's not going to blow your socks off.

Review №88

I normally order rapid pick up and my order is perfect. I upgraded my chips to a fruit and did not receive my fruit cup. So now I always make sure to double check my bag before I leave

Review №89

For the mature taste that know and appreciate a good meal

Review №90

Extremely slow service and I mean extremely!!

Review №91

Bakery items are consistently great

Review №92

Great healthy meals, on the go or when you want to chill and eat. Pricy, but you get what you pay for.

Review №93

It's a chain - but a good one. Food is tasty (turkey & avocado my fave), and I like their coffee. Healthy options available, as are delicious sugary things. And they are a reliable source of an internet connection. When my neighborhood had a 3-day electric outage, Panera suffered us all with our surge protectors so we could squeeze more people onto the electric outlets. I'm still grateful to them for that.

Review №94


Review №95

Great sandwich and luscious pastry

Review №96

It's the best place to go for a quiet quick meal. The pastries are to die for, for your sweet tooth.

Review №97

I love panera bread, I eat there when ever I can. The green tea is the best

Review №98

Love the food and the soup oh my goodness yum yum

Review №99

This is a horrible panera. If you are coming for breakfast during the week expect to wait 10-20 minutes everytime. They are slow and the managers don't care how slow their employees are. Good luck finding a manager even. Waited 8 minutes for my order to be taken and another 7 minutes for my oatmeal to go.

Review №100

Closed early and ignored drive thru. Unprofessional.

100 Photos
3.4 Rating
  • Address:8420 Winton Rd, Cincinnati, OH 45231, United States
  • Site:
  • Phone:+1 513-931-9800
  • Bakery
  • Cafe
  • Breakfast restaurant
  • Caterer
  • Coffee shop
  • Takeout Restaurant
  • Salad shop
  • Sandwich shop
  • Soup restaurant
Working hours
  • Monday:6AM–9PM
  • Tuesday:6AM–9PM
  • Wednesday:6AM–9PM
  • Thursday:7AM–8PM
  • Friday:6AM–9PM
  • Saturday:6AM–9PM
  • Sunday:6AM–9PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • Dine-in:Yes
  • Drive-through:Yes
  • No-contact delivery:Yes
  • Takeout:Yes
  • Fast service:Yes
  • Fireplace:Yes
  • Great coffee:Yes
  • Great dessert:Yes
  • Great tea selection:Yes
Popular for
  • Breakfast:Yes
  • Lunch:Yes
  • Dinner:Yes
  • Solo dining:Yes
  • Good for working on laptop:Yes
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
  • Wheelchair accessible seating:Yes
  • Coffee:Yes
  • Healthy options:Yes
  • Kids' menu:Yes
  • Quick bite:Yes
  • Vegetarian options:Yes
Dining options
  • Breakfast:Yes
  • Lunch:Yes
  • Dinner:Yes
  • Catering:Yes
  • Dessert:Yes
  • Seating:Yes
  • Good for kids:Yes
  • Wi-Fi:Yes
  • Casual:Yes
  • Cozy:Yes
  • College students:Yes
  • Family-friendly:Yes
  • Groups:Yes
  • Tourists:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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