Horrible experience with the Pennfield location, first of all they are extremely slow, drive thru is a joke, always a long wait even when there are no cars in line, they are rude and cut you off in the middle of your order not letting you speak what you want to order.I ordered a 4 pc meal original with all legs with a side of mac n cheese and mashed potatoes gravy, the lady at the drive thru someone could not conceptualize or comprehend and I had to repeat my order 3 times.I finally get to the window and there is some conversation going on and 2 minutes later the lady opens the window and asks if I ordered a 20 pc bucket or something, I told her no that I ordered the 4 pc meal original mac cheese mash potatoes gravy all legs, she finally gives me my order.I get home a bit into the chicken and it was dry and stale, I opened up the container of mashed potatoes, they were also dry and had no gravy, and the biscuit was hard as a rock, not worth the 13.84 that they charge. Seems like a bunch of kids who work there that do not take pride in their job. Bad service, slow, bad attitudes, stale food, getting orders wrong and high prices do not cut for this place.I don't plan on going back, most of my experiences with this location is bad. I hope someone from management sees this post so they can see what kind of employees that really have working there, and how slow, rude, with food being stale. I would rate this location a (-5)negative five if I could.