I had an issue with my order today, I ordered through Grubhub instead of the panera app. My order was delayed due to the Cafe never receiving it (b/c I ordered though Grubhub instead of their app) During this process, it was upsetting not getting my food, it was lunch time and I was HANGRY (angry+hungry) I was welcomed by an angel, aka delivery driver (didn't catch her name, she drives a white equinox, I believe) and she sat down with me and explained the whole process of the delayed order and gave me some cookies ;) Sometimes all a girl needs is some free cookies and everything is magically okay. I want to thank that delivery driver, her customer service was everything. Also, shout out to the manager for hiring amazing kind hearted people. Love y'all. Peace out.