Jack in the Box
7015 Broadway, Lemon Grove, CA 91945, United States

Review №1

There fast and safe with the covid-19 wearing mask

Review №2

Line is already long enough to begin with for a employee name VERONICA starts talking to you like if she in hood. Disrespectful, no customer service what's so ever. Than hides in the back because of how ashamed she is, and has someone else ring me up. I had to ask for my recipe. This jack in the box is A**

Review №3

Went through the drive thru at midnight and got my meal done very nicely. Well packaged. Great customer service and the food was really fresh and crispy. Waited a lil bit but was definitely worth it. Fast food can be quick and very delicious, would highly recommend!

Review №4

We went to this store today and wanted to order the Jacks home run jumbo jack with cheese and told that they won't do it. We asked why and were told that this is policy. Since when especially we would pay for it anyway. Some consistency in your policies would be appreciated. Yesterday we were able to order and received this deal. It will be some time before we visit again.

Review №5

Best Jack in the Box in lemon grove if your looking for something quick but also something that hasn't been sitting under a warmer for hours this will be your best fast food stop all other fast food stops around the area don't even come close they'll be a small little wait time but just know that there making your stuff fresh and you should be thankful for that also Nancy your the best keep up the great job you all are awesome at making my food

Review №6

I give it 1 star because I love JIB, but this my 1st and last time at this location. Customer service was aweful drive-thru and Walk in (had to go in to complain). Very rude and I had to wait at least 4-5min before placing my drive thru order..I'm in shock because I've never had such a bad experience with any of locations.

Review №7

Very good service, especially considering the drive through was very busy! Polite staff!! All the staff I saw wore face coverings AND gloves!! Hot, fresh food, DELICIOUS food!

Review №8

I love this Jack-in-the-Box it's sweet and simple plenty of parking spaces to park. I'm a very simple man you give me 2 Junior bacon cheeseburgers with extra bacon on the happiest man in the world. Now let's talk about dessert I am a chocolate devil cake guy and I love churros as well the shakes are off the hook especially if you ask them very nicely.

Review №9

These jack is so bad. Order the grill chicken sandwich. To eat before I got to work. Went I got to work it was tacos. Second time I went to order, there was these white older lady talking to the employees like she was a gang members or in the hood. And given bad face to the costumer everytime some others. Guesst she was and bad move.

Review №10

This is hands down thee worst jack in the box around. After several frustrating visits Im never goin back. Fast food shouldnt be so hard to get right and management needs to step it up. When your blanket solution to lack of quality or service is to close your ears and eyes and hand a refund out dismissingly youre not managing anything and you seem apathetic.

Review №11

The lines are fast and the staff is friendly in the drive thru.

Review №12

Always enjoy the quality, flavor of their burgers...and their service !!!OUTSTANDING!!!...BTW their line moves through fast... they're on the ball!

Review №13

Please please help me get the name of this young lady!!!So today Thursday September. 3.2020 at 1:30am At the drive thru I had gotten my order I told my hubby to check the bags just to make sure that was everything so I pulled over at the pollo Grill parking lot we notice some items were missing before I could leave the park lot I seen this young lady in a jack uniform running with our other bag Thank you thank you this was the best customer services ever I wish I had cash so I could have tip you

Review №14

I came here twice in one week. The first time the person taking my order didn't speak English very well. He gave me, and charged me for, a sprite instead of an ice water and because they were the same color I didn't realize it until drinking it 5 mins after I drove away.The second time the girl on the speaker was laughing and talking to someone else while asking if she can take my order. She was rude and sounded as if she didn't want to take my order or even be there. I expressed that I was upset because of this and in the end I wasn't given a receipt to complete the feedback survey.Nothing was wrong with my food itself, just poor customer service and makes me want to go to Burger King across the street instead of this place.

Review №15

Please tell Jack to send this store some help. The service was slow, the 2 employees that I witnessed inside were working diligently. They were both polite and attentive, however in my opinion, they were just overwhelmed.

Review №16

Came two days straight at 4:15 and systems updating meaning I can't order smh so that means your false advertising your not open 24 hours

Review №17

Good Food, Substantial Customer Service from the Drive though window Associate who was unfamiliar with the menu options. Other than that all was acceptable

Review №18

Mix up my food order one time but really good food service.

Review №19

Love their Jr. Bacon Cheeseburger

Review №20

Some asian cashier was holding up orders and short changing everyone. A couple of customers in front of me had to return to the store and go to the drive-through window and demand their change back correctly.

Review №21

Good service. Polite staff

Review №22

Nice crew serving a delicious breakfast!

Review №23

Not my favorite Jack , but convenient , grocery store near by and auto zone.

Review №24

Just a stop to try the new loaded tiny tacos. I like the larger tacos better.

Review №25

Go to new bacon potato wedges. Was a little disappointed by the amount of cheese!

Review №26

I love JntB, this location is too much in a rush. Orders are always missing something or wrong all together. I've been thru the drive thru, and get home with something wrong. So this last order I went inside, placed my order, made sure a got receipt, waited 12 min for "Order Ready" and was missing my 2 desserts and had to ask for condiments and Napkins twice. The food is good but orders are rushed and no accuracy. And while I was getting my order straightened out, 2 other customers from the drive thru came in with items missing from their order. Intensive retraining on customer service and attention to detail is needed here, or a whole new staff from manager on down!

Review №27

Fast service , i went at 2 am today and they are open

Review №28

No reason to even complain...

Review №29

They are usually quite fast, which is what you want from fast food. The food=standard Jacks

Review №30

They regularly screw up orders at this location and I don't plan on going to this anny more. This last time I ordered a the Sriracha curly frie burger munchie meal. They didn't give me what I ordered. Now I wasn't gonna have an argument in the drive thru with more then 4 cars behind me.

Review №31

Sub-par. I know it's fast food but we couldn't even finish half of our sandwiches. Too oily and carelessly put together. Gross.

Review №32

Always friendly and fast. Although its been quite frequent that they only accept cash, which is very frustrating.

Review №33

Always Pleasant. They always get your order correct. The food is fresh and hot. Excellent customer service!

Review №34

They were so slow and and forgot my bacon but they were being cautious.

Review №35

Man. So I never expect much of fast food.. but this was bad. I ordered the spicy chicken meal with curly fries. The fries were cold.. not that where they are warm but not hot.. but literally cold. The chicken sandwich that I ordered special (no tomatoes) was cold too. The chicken barely covered half of the bun and you can see where they just pulled the tomatoes off one that was already made.If I could rate it 0 I would. This was a disappointing visit and I most definitely will not be back to this location.

Review №36

Fish sandwich special $4 for fish sandwich, fries and softdrink. Fish sandwich quite tasty with lettuce, sauce and soft bun. Made with Alaskan haddock.

Review №37

The tacos were great

Review №38


Review №39

I visited this Jack in the Box at 7015 Broadway, Lemon Grove, Ca 91945 .I was in line for 15 minutes, I ordered one ice mocha coffee and one jumbo jack and two tacos I was very hungry so I started to eat the tacos in my vehicle on my way home finally when I arrived at home and sat down to eat my food I noticed that they did not give me what I ordered, I got upset because I hadn't ate all day long so I googled the phone number to call and complain about trot the mix up. But I actually called another Jack in the box that was also located on 5155 College Ave and I spoke to a young lady named Claudia, I was upset as I spoke to Claudia , not realizing that this was not the Jack that I originally bought my food as I complained to Claudia she was very patient and kind and she told me to come back to the Jack and she would give me a combo for the mix up, so Thinking that I was going to see Claudia I returned to the Jack on 7015 Broadway in Lemon grove and I asked for Claudia and I was told that there was no Claudia working there so I asked for the manager who's name was Veronica as I tried to explain the situation to her she said there isn't any Claudia working here then she asked me for a recite and she continued to be very rude and disgusting I wrote down her name and told her that I was going to call the Corporate office and put in a complaint on her she said she didn't care to do what ever I wanted to do, when I left I called the Jack on 5155 College and spoke to Juan about what had happened to me with Veronica and he was very kind and courteous and said Im sorry that you went thru that experience, but come to our Jack and I will give you a free Combo for the problem you went thru with Veronica I went to juan's jack and he took care of me.

Review №40

Best strawberry shakes ever

Review №41

It was earlier morning and I was hungry so it was the best thing popping

Review №42

Great customer service and our meal was correct.

Review №43

Awesome, staff even though they are very busy

Review №44

Best prices for the product ratio...cant lose with that combo

Review №45

It's a basic burger joint with cheap tacos. The flavor of Americana.

Review №46

Order mixed up popcorn chicken dry had been under heat lamp too long ,fries were hot and fresh.

Review №47

Coffee was good.

Review №48

They're kind of fast for getting the food but the food was horribly put together

Review №49

Lovely, peaceful, screne and friendly. Attentive and prompt service. Engaging and sincere young people who generally appear to be genuine and like their jobs. the food was very well prepared and had very good presentation. As for taste, I tried the Prime Rib Sandwich. I cant tell you how GOOD it was!!! My wife had the Steak Salad. It too was very pleasing to look at and to taste. Cleanliness on the other hand was a bit of a disappointment. On the surface, the dining room was reasonably clean. However, while walking to the men's room, I glanced into the kitchen and observed several several several large food spills on the floor that appeared to have been there for some time; as well as appeared to have been stepped in by employees or vendors. The men's room had a very strong foul odor and was obviously not cleaned for some time. Fecal and urine stains were readily visible. The images Ive attached readily show the DESPERATE NEED for renovation.

Review №50

Very slow service. Spent way too long on the waiting area to get our two meals

Review №51

They messed up on my sons order, but he liked the food anyways. Overall, great Jack in the Box with GREAT, friendly service!

Review №52

I went Saturday and Sunday and Felipe was extremely nice. He gave me extra sauces and was very kind to my friends and I. Last time I went they were very rude to us but hes the reason that we go again. Hes very handsome and a lot of my friends go there now because of him.

Review №53

Nastiest Jack in the Box I've ever been to. A bunch of people loitering doing who knows what outside the building against the wall and windows. Had my pregnant wife and son with me and I couldn't enjoy my food because I had to be looking out making sure some transient didn't get out of hand and start harassing. The eating place was a dump too. If I was manager, I'd be calling the cops to remove all those people. Something should be done.

Review №54

You can't use the bathroom

Review №55


Review №56

Horrible customer service waited in the parking lot for the drive-through to bring me my food and still forgot one of my combos when I called they say they can put me on a list or I can come back in the inconvenience is not worth it will never go here again

Review №57

Fast as fast can be

Review №58

This jack in the box is good for a quick bite, they usually don't have barbecue or other dressings, plus, it's full of homeless people inside and outside the building.

Review №59

It was ok good

Review №60

They did NOT blend the shakes. The night staff on January 23, 2020 at 12:00 a.m. deserves to be fired honestly. They had the worst attitudes ever. Got my mom a shake for her birthday and we got Oreo but it was barely Oreo and mainly vanilla. I'm uploading a picture. Awful

Review №61

I love the ultimate cheese burger and bacon cheddar wedges. Simply amazing!

Review №62

Out of sugar free syrup napkin dispenser empty

Review №63

I like the food! More importantly, my stomach likes the food. It isn't like it used to be but it's still good. I remember when this store that I visited first opened! A lot has changed. It's a good fast food restaurant

Review №64

4 tacos & a coke $5.62

Review №65

The team leader that took my order was so rude forgot to give me my nuggets I order and never gave me a receipt and never gave me his name there was another teamleader that took over for him she was nice but him he had a big attitude

Review №66

Drive up Window Employee was extremely kind & helpful

Review №67

I especially love their Oreo smoothies, like for gods sake, they are the masters behind smoothies

Review №68

I heard every employee in there on the intercom talk to us Lisette was the shiznit and some other cooking manager on duty all happy smiling laughing

Review №69

People are friendly and fast

Review №70

Fries are always cold and salty

Review №71

Soda was flat, drive thru wait time is longer than normal, and they don't have essential sauces like ranch. Food was hot and fresh at the pick up window though.

Review №72

You know like 24 hours a day.. anything you want.. you got to love it my Santee Branch just really really does a great job. Right down the street and on the way to work or home and the menu is always changing.. and you can actually have it your way unlike the other places

Review №73

Great like always

Review №74

Quick service. Good menu. Comfortable environment.

Review №75

When I was at Jack in The in-kind I got my food nice and warm right away

Review №76

Don't ask for a cup of ice water with your food. English language isn't understood very well, resulting in your purchase of a beverage you didn't need, don't like, and didn't ask for...if you try to explain it, it only gets more confusing for them. Just give me what I ordered...nothing more, nothing less. Thank you and goodbye.

Review №77

This place is horribly, 1/2 waiting and nobody tells the machine to card is not working

Review №78

They aiight! Good breakfast tho'

Review №79

Best JNB sevices

Review №80

Food is hot have a good taste

Review №81

Today I just had coffee. It was fresh and hot

Review №82

Quick service,nice employees and clean restaurant

Review №83

It was good. The spicy chicken sandwich is my favorite

Review №84

I've been in San Diego for three days visiting, and it's been hard to find restrooms at places of business out here? Yet, I went in this "Jack in the box", and not only did they have restrooms but they were open late at night! To me it was a "God-Send" and I was amazed at how immaculate this place was! Immaculately clean, from the floors, counters, and even floor boards.. I mean everything was spotless! I had to leave a review...

Review №85

Food is decent. sometimes the fried things taste like they've been held way too long. the soda machine is usually less than half full with the coke freestyle choices. a very average jack in the box

Review №86

This Jack in the box has the worst customer service. The service was unfriendly. I went their yesterday to have breakfast and wait for an appointment I had. They got bother that I asked for new fries because they were super salty. After I left I realized I didn't have my purse with me and I went back and I asked if they had seen my purse because I had forgotten and they were rude and didn't care. I asked to speak to a manager and one of the employees said that she was too busy to help me. And I also heard one of the employees say she saw I had left my purse and she didn't grab it to hold it. She left it there for someone to take it. I was never rude to them for them to treat me with such attitude and un caring attitude. Had I been in that situation I would have grabbed the bag and hold it until customer came back. I just think that if your are in customer service you have the responsibility to be more caring and it's the right thing to do.

Review №87

Fast service and hot food

Review №88

Be careful to make sure all your order is in your bag. About to leave and found an item missing. Would have hated to come back for it.

Review №89

Work slow...

Review №90

Wanting some of the egg rolls cause they are always hot, crispy, and delicious..not this time..they were very dissatisfying!!

Review №91

Delishious Delux Fish Sandwich.

Review №92

Okay. Best part of it . 24hrs food eatery

Review №93

Great place

Review №94

As I was sitting in my vehicle, I noticed a manager toss my order as if I was a dog. I then told him it's not appropriate for you to toss food in that manor and I have several other establishments to spend my money. With that I ask that my money be refunded to me and I will for sure never visit this Jack in the Box again.

Review №95

Food was great, excellent drive thru cashier.

Review №96

Manager very Hospitable

Review №97

The girl that waited on me was very friendly. One can say it compensated for the terribly dry and bland hamburger that I ate. Being not one to complain, I ate it. It was an advertised new burger, which unfortunately I have to give it a bad review. There was hardly any sauce on it. Nothing to write home about. Sorry Jack in the Box but this was a big disappointment!

Review №98

I like Jacks food

Review №99

Fast and accurate

Review №100

For the second week in a row Jack in the Box has screwed up my order. I called that restaurant talk to the assistant manager told her I go to Jack In The Box on Saturday and McDonald's on Sunday McDonald's never screws up my order she said if I didn't like it there I could go to McDonalds. I said okay I'll go to McDonald's from now on I'll never eat at Jack In The Box again.

66 Photos
3.4 Rating
  • Address:7015 Broadway, Lemon Grove, CA 91945, United States
  • Site:
  • Phone:+1 619-460-2529
  • Fast food restaurant
  • Breakfast restaurant
  • Chicken restaurant
  • Hamburger restaurant
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Service options
  • Delivery:Yes
  • Drive-through:Yes
  • No-contact delivery:Yes
  • Takeout:Yes
  • Dine-in:No
  • Active military discounts:Yes
  • Fast service:Yes
  • Great coffee:Yes
Popular for
  • Breakfast:Yes
  • Lunch:Yes
  • Dinner:Yes
  • Solo dining:Yes
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
  • Wheelchair accessible seating:Yes
  • Coffee:Yes
  • Kids' menu:Yes
  • Late-night food:Yes
  • Quick bite:Yes
Dining options
  • Breakfast:Yes
  • Lunch:Yes
  • Dinner:Yes
  • Dessert:Yes
  • Seating:Yes
  • Good for kids:Yes
  • High chairs:Yes
  • Restroom:Yes
  • Casual:Yes
  • Family-friendly:Yes
  • Groups:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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