This was the worst experience I have ever had at a Boston Market; I normally love the food. They were out of Brussels sprouts, so we waited for them. When they came, my daughter was grossed out because they had not cut the hard, dirty end off of the sprout. I tried to take one out of a dish to cut the end off for her, but they were so undercooked I couldn't even get my fork in them. I returned them for spinach instead. Next, we ate the Caesar salad, and half of the lettuce was frozen. Finally, the mixed vegetables were also undercooked, and again we couldn't even pick the carrots up with a fork because they were so hard. As we left, I spoke with a manager. Not only did she not even try to make things right for us, bit she didn't even apologize! Highly disappointing, and definitely dissuades me from eating at a Boston Market again.