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Firehouse Subs Windsor
1808 Windsor Square Dr, Matthews, NC 28105, United States
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Co
Review №1

Great food not so great staff if you don't like your job find a different one

Ch
Review №2

Always get the best customer service and the best fresh subs.

Te
Review №3

Pretty good. I got a medium Virginia Ham and it was way too much for me. Shaved ham piled high with provolone cheese, tomato. It comes with lettuce and onions, but I left that off. Husband got Italian sub and liked it. They were not busy. There was a female employee not doing anything who was loud and obnoxious; dining would have been more pleasurable had she not been there.

De
Review №4

They messed up my order. The sandwichs was good. I asked for cucumber and honey mustard to be added. It was Not done. The other sandwich didn't have half of the ingredients asked for on it.

Ad
Review №5

YUMMO, awesome subs and friendly staff.

A
Review №6

Thank you to whoever fixed my order AND delivered it to me today! I am so appreciative!

Jo
Review №7

I placed a Postmates order that needed special instructions not available via app. I decided to call in and clarify order. Phone kept saying it was busy. It seems to me that they have unplugged their phone to not deal with business. I doubt I will order from this location ever again.

ra
Review №8

Good food. rude staff.

Mi
Review №9

Absolutely wonderful Michael sure knows how to make a sandwich

ca
Review №10

I LOVE THIS PLACE! this firehouse location holds a place in my heart! Never once have I had a bad sub from there! Not even now thru this crazy time! Even thru door dash! ALWAYS great food! AND AWESOME customer service! I work at Sam's club and run over to grab my dinner to go home with and they always have a smile on there face ready to my my large chicken sandwich! Especially the 3 workers that are there mainly close these last few days! Great job guys! Thanks for staying open and feeding people...truely thank you! You guys make it a little easier to make it feel some kinda normal . People tend to forget about restaurants but not all of us!!! Please stay safe and keep up the KICK A$$ JOB!️ let the staff know that are appreciated!

Lu
Review №11

Sandwiches were great . The employees were very friendly and efficient. My sandwiches were ready as I walked in the door.

Be
Review №12

Best place to purchase a great sub

Cr
Review №13

Friendly staff. Thanks to the manager for his military service to our country.

Ro
Review №14

One of the best places around to get a sub. Little bit pricey but you pay good money for good things. I Eat there all the time and will continue to do so.

Ch
Review №15

Very quick and accurate with orders.

La
Review №16

Was absolutely awful they never answer the phone and half of the time is says user busy!

Qu
Review №17

Both of my subs wasn't toasted and the boy at the register rung up my order wrong, when I specifically asked for two large combos and we never received our large drinks. Then proceed to lie and said we never asked for large combos.We had to wait 20 minutes for two subs because they decided to make online orders when we was the only two in there!

Ka
Review №18

We love going to Firehouse Subs - great food - always!

Wh
Review №19

Always super friendly service! Great management

Br
Review №20

I usually enjoy firehouse subs but this time there was a loud young lady working that was talking and playing too much behind the counter. Her demeanor detracted from the atmosphere of friendliness and professionalism I usually experience at this restaurant chain. I will probably skip this one next time and go to another one several miles away.

Sh
Review №21

They used to be much better. They had a bunch of gossiping women working. There were two employees standing outside talking junk about employees on the inside. One of the ones on the inside tried to crack a joke about the name on my order! I chimed in and she attempted to fix her stupidity. This used to be my favorite spot!!!!

Ch
Review №22

Ate here this evening and was impressed with how fresh the toppings were. Nice green lettuce and juicy tomatoes - hard to find this time of year. Very pleased.

Sa
Review №23

Great customer service and my sandwich was ready and made to perfection when I got there. Ordered online got there and didn't have to wait!!

Be
Review №24

Too slow had to walk out

sc
Review №25

Good. A bit pricey. Friendly staff.

Ph
Review №26

Stopped by for lunch today. I had the Hook and Latter sandwich and it was delicious. The service and the sandwich was delicious

Di
Review №27

My sandwich was great and staff was cool

ti
Review №28

I went to pick up an order for my friend. He said the food was good. Only issue they didn't have a drink he wanted. I have never officially eaten food from here but I hear the subs are delicious.

Sh
Review №29

Everything was good. Just dirty tables. With 5 employees in there working everything should of been whipped off.

An
Review №30

They did not have my order ready when I got there got told I had to wait a few minutes and it was very warm in the store. I over heard someone say they never got my order and they did not want to make my order when there was only 1 person in the store making subs. I should have at least got offered a drink for my long wait time.

He
Review №31

Great Experience for the kids eat free Sunday Deal!

Le
Review №32

Food was fresh & staff was friendly.

Pa
Review №33

I Loved it because I work there excellent employees the job get DONE on TIME!

Ri
Review №34

Firehouse always does a a good job. Very consistent quality.

He
Review №35

It was fine. The guys are nice, specially the guy that serves the subs.

Di
Review №36

Great food customer service soso

Ab
Review №37

Awesome food and great customer service.

Je
Review №38

More friendly than average national chain staff. Quick and good service.

li
Review №39

Nasty

As
Review №40

So happy with the service! I have celiac disease and can't eat bread so they let me choose a sub and they made it into a salad for me. So accommodating!!

Da
Review №41

Always live eating there and the employees are always really nice too.

Ma
Review №42

Everyone is always so friendly, and the sandwiches are awesome

Ch
Review №43

When you ask for extra mustard, but they give you none at all. Nuff said?

De
Review №44

First time I had ever been here. I was surprised how good the food tasted.

Ti
Review №45

I used to love it there but the employees are always playing around behind the counter they are unprofessional i hear them talking about other employees there is this loud lady with burgundy hair and she always talking about different employees every time i come her attitude is very nasty sometimes when they get busy she sits on her phone and never helps my husband went to use the bathroom one day and he said there was pubic hair all over the sink as if someone shaved in there and it was very disgusting I WILL NEVER EAT HERE AGAIN !!!

ni
Review №46

The food was very good, the small sandwich is pricey

An
Review №47

Always fresh and ready

Ch
Review №48

Matthews, NCTHIS Crew got it together. Friendly, Fast and F-R-E-S-H

Ad
Review №49

Not the friendliest staff in the world. Decent subs.

L
Review №50

Always good sandwiches and nice people working there.

De
Review №51

Good food and services

LJ
Review №52

They care about the customers and give the best customer service ever!!!!!!

ST
Review №53

The Brisket sandwich was great!!

Ma
Review №54

Favorite sub shop hands down!

Iz
Review №55

Delicious good quality ingredients and u can buy an empty pickle bucket for 2 dollars.

Do
Review №56

Great food

Ka
Review №57

Very friendly and the food was really good

Es
Review №58

Excellent service and food.

To
Review №59

Was given a discount because I delivered freight to this shopping area. Friendly staff. Great eats. Very clean.

Li
Review №60

Awesome, first time there, sub was awesome...

Da
Review №61

The staff is helpful and the subs are well made.

ch
Review №62

Awesome food Mr. Jose is a great GM and remembers his customers and makes great recommendation on food selection

No
Review №63

Found a eye lash in my sandwich and the bread was old.

Al
Review №64

Super slow service bunches of people waiting

Su
Review №65

Food was great.

Mi
Review №66

Rude and bad customer service

Ku
Review №67

Pretty good most of the time, check your sandwich before you leave.

Sa
Review №68

First time ever trying this and it was amazing! And everyone was super friendly!

Da
Review №69

The staff here was really friendly. The food and interactions were great!

Ma
Review №70

Absolutely love this place I eat here at least 2-3 days a week

Cr
Review №71

Great food,fast and friendly service always...xoxo

ke
Review №72

Went here on Sunday for the buy one combo get 2 kids meals free and they charged us 99 cents for each kids meal. I guess this one doesn't do that deal even though it's advertising it on the website as 2 free kids meal per combo

Mr
Review №73

Quick and friendly staff

Iz
Review №74

Very good eating. Best subs hands down!!!!

SE
Review №75

The Best subs

Ti
Review №76

Firehouse is the best place to get subs, hands down.

J.
Review №77

Great friendly staff... good food!!!

Ro
Review №78

Awesome subs

Cr
Review №79

Friendly staff.

je
Review №80

Love their subs, the best

Mi
Review №81

Good food

sa
Review №82

They messed up my order and i am really mad but they are kind but it was good food

Ev
Review №83

Good

Te
Review №84

Good subs

Ja
Review №85

Found a Bug in my food!! Will never eat here again!!!

Sh
Review №86

Love the Smoke House Brisket!!!

ch
Review №87

Awful service wait time was lack luster very disappointed

Ma
Review №88

I eat here everytime i am close by.

Da
Review №89

Expensive but AWESOME

An
Review №90

The ladies working lunch are very friendly.

ma
Review №91

There is a total Jerk who works in there (LARRY) because of his nasty attitude I stopped going to this Firehouse...

Ch
Review №92

Always great!!

Information
30 Photos
92 Comments
4.1 Rating
  • Address:1808 Windsor Square Dr, Matthews, NC 28105, United States
  • Site:https://www.firehousesubs.com/locations/nc/windsor
  • Phone:+1 704-708-5555
Categories
  • Caterer
  • Sandwich shop
  • Deli
  • Fast food restaurant
  • Delivery Restaurant
  • Takeout Restaurant
  • Restaurant
Working hours
  • Monday:10:30AM–9PM
  • Tuesday:10:30AM–9PM
  • Wednesday:10:30AM–9PM
  • Thursday:10:30AM–9PM
  • Friday:10:30AM–9PM
  • Saturday:10:30AM–9PM
  • Sunday:10:30AM–9PM
Service options
  • No-contact delivery:Yes
  • Takeout:Yes
  • Delivery:No
  • Dine-in:No
Popular for
  • Lunch:Yes
  • Dinner:Yes
  • Solo dining:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Comfort food:Yes
  • Kids' menu:Yes
  • Quick bite:Yes
Dining options
  • Lunch:Yes
  • Dinner:Yes
  • Catering:Yes
  • Dessert:Yes
  • Seating:Yes
Amenities
  • Good for kids:Yes
  • High chairs:Yes
  • Restroom:Yes
Atmosphere
  • Casual:Yes
Crowd
  • College students:Yes
  • Family-friendly:Yes
  • Groups:Yes
  • Tourists:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
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