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McDonalds
611 W E Abram St, Arlington, TX 76010, United States
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Review №1

I had a really bad experience at McDonald's today. First of all, the meal they prepared for me was not the meal I ordered. I asked them to prepare again, and they did so without even apologizing. The second meal was still two sundaes short! I asked them to check the order again for the second time. Please give me the sundae. The result prepares the young lady to ignore me, the little elder brother that orders a dining table only comes to ask what I need. He gave me sundaes, but they were only two thirds the size I'd ever seen! I've been completely disappointed. I placed an order on my mobile APP, specifying the types and number of sauces I needed. They didn't have everything ready. It's too much to ask me what sauce I need and still not have it ready. I feel badly treated! They didn't have napkins, straws, ketchup for French fries or the sauce I asked for. When I finally got home and began to eat, I found that instead of coke, I had Pepper in my hand. I was finally angry! This is definitely the worst restaurant experience I've had in a long time in America! What happened to McDonald's? This is not the first time for me to visit this restaurant. In the past, the McDonald's staff served me very well and warmly. Today, the staff are indifferent and impatient, and even the service is often wrong. I hope you can receive my feedback. I don't think I want to visit this store again for the next few months.

Ro
Review №2

I give this place high rating after they've renovated. The servers are nice and helpful. They've even exchanged the order that had mistake in my part. I've had good experiences so far.I recommended to all my friend!!

pa
Review №3

This location is far better than other ones in the area. If you want your order to be correct, fresh, and receive decent service this is the better option than others around it. The drive thru worker are not going to be the nicest but they are fast. Although, There is an older lady who works in the dining room in the morning who is lovely. She is always very sweet and helpful. No matter where I'm coming from I will always pick this location over the pioneer parkway location they are absolutely horrible.

Ca
Review №4

One of the best McDonald's I've been to. Order was incorrect, but I just simply took the pickles off.Food was fresh and the line was out in the parking lot. HOWEVER the line moved super fast.

Na
Review №5

It's McDonalds, not as trashy as the other ones. Staff are fine. Prices are comparable to other McDonalds.

Ad
Review №6

I was worried when I saw the line as I drove up, but it moved nicely after ordering. The Chicken sandwiches were fresh and the fries so fresh I had to let them cool down a minute. The service was fast and friendly. Good place to go when you're in a hurry late at night.

A.
Review №7

There is a employee here (older lady) that is always welcoming to college students from UTA. Service is great here and quick. Would recommend during Covid.

Ni
Review №8

I had gone through drive thru after using mobile ordering service, only to realize I had forgotten part of the order and the original order was not correct. The drive thru was packed, but I managed to get all my food correctly in a timely manner after going through a second time. The customer service was exceptional, and I'm glad I the staff were professional and kind!

Tr
Review №9

I don't really want to give a bad review because I like McDonald's breakfast so this isn't about the food but I want to warn people who go Thru the drive thru in the mornings because they have one young man on the register that is stealing our money by not giving us back the change we deserve. Over the last month I've been thru there on 4 occasions where this boy has shorted me a dollar on two occasions and a quarter on other occasions. This morning I tested the theory and sure enough when I stayed at the window and counted my change I was shorted a quarter and when I looked at the boy he handed me a quarter without me even having to say a word. I can't be the only person he's doing this to so check your change because this kid has done this to me on 4 occasions that I'm aware of. Just wonder how many times this has been done that I don't know of or how many of you that trust your getting the correct change have been taken from. Well check your change because this kid is a crook.

Ca
Review №10

Staff was courteous an friendly. Though dinning area was still closed you could go inside to order to take out to go an use the restroom which were very clean. Enjoyed my stop and my visit as well as my Carmel Frappe ..mmm

Re
Review №11

Chicken nuggets are spicy now, not bad. However, I always feel so sickly and out of sorts after I eat McDonald's. I need to remember to stop eating McDonald's, forever.

An
Review №12

The best McD's in Arlington Tx. Food is always hot and employees really nice and professional!

ch
Review №13

An evergreen place for not only daily meal but also for the hungry (low budgeted) students...love this place

An
Review №14

Employees are always super rude and lazy. They like to make you do extra steps so they don't have to make your order. They're very unhelpful.

Jo
Review №15

Line wasn't even that long but placed my order and ended up waiting 20 minutes only to pull up and for them to tell me they were only accepting cash.... like really, they could've said something before placing my order. They sorry tho so its ok.

Ch
Review №16

Surprisingly quick for 2 am. Good job.

Jo
Review №17

They forgot my sauce when I ordered chicken nuggets

Br
Review №18

Brand new location. they were extremely fast and efficient. dual drive thru.

M
Review №19

They are alright but have lost some luster of being child friendly in some places.

Fr
Review №20

Great customer service fast and efficient drive thru

Mr
Review №21

In Time. I was hungry and they had my Sausage Eggs McMuffins.

Ya
Review №22

Came at 3 am and they were closed, wonder if it's not longer 24 hours bc of corona otherwise every other time I visit it's a good experience, fast food and fresh (:

yo
Review №23

Just got a vanilla ice cream cone

Mi
Review №24

This location is much better than the Pantego location.

br
Review №25

Quick and fast, all workers had mask and gloves on, which in today's climate you need to see.

Jo
Review №26

Customer service was fine, but from what I know every McDonald's is suppose to serve lunch 24/7. I went around 10:00 in the morning and asked to have a kids happy meal which they denied because they were only serving “breakfast “ . As a result I went to a different McDonald's and they gladly took my order, guess I'll just be going to a different McDonald's.

An
Review №27

I went to this location today at 1:27am which is in the receipt. I went the drive through in one window and got my food in the second window. There was no customer service in either window. I wasn't ask if I would like condiments. He gave me the food along with a manager, I believe, and closed the window. This location needs better customer service. I work at night at the hospital, Arlington Memorial so this location is very convenient but will go elsewhere

Wi
Review №28

I have visited this location 3 times in the last monthsandeach time the cant seem to have enough intelligence to get a simple order correct. Do not go here.

Sa
Review №29

I stopped here on my way to go look for apartments in the area. I've never been to a McDonalds that felt so much like part of the community. Cheryl was at the register and she is one of the kindest and sweetest people I've met! She took the time to get to know me when there weren't any customers waiting behind me. I also heard her working hard to be accommodating to Spanish speakers. She went above and beyond for all the customers that came her way. Visiting this location was a treat!

Ha
Review №30

I got some nuggets there but they were not fresh I waited on the fresh ones but even after they made them they still did not taste fresh.

De
Review №31

Very convenient and good food.

Ti
Review №32

Fresh fries, quick service, nice size ice cream cone!

AK
Review №33

Matthew was awesome, good job brother!Ordered 2 sausage biscuits and a small coffee, everything was so perfect.He gave me 2napkins and 2packs of jelly which is perfectly enough for my order.Thank you for not being wasteful!Sometimes I order same thing different locations, 7napkins, 5packs of jelly. I feel bad when I have to trash something that could have been used by another person.

Ro
Review №34

100% BEST MacDonalds in Arlington! Foods always hot & right!

Je
Review №35

Very nice and clean. My food was hot and fresh, but the BEST PART was this sweet older woman working the counter. She went out of her way to make sure all of the customers were taken care of, even more so than the manager on duty!

Fi
Review №36

Great place. Will always visit when riding

co
Review №37

I wanted some grilled onions and they couldn't do that but every other McDonald's would.

Ta
Review №38

Our compliments to the chef!

Li
Review №39

Cheryl has top notch customer service! She was friendly, kind, and check on my family during our meal. I would 100% recommend this location just because of her.

Ti
Review №40

Went to this particular McDonald's at about 4am and was told they were only accepting cash and were only serving breakfast. Which is understandable because it's so early in the morning. We pull up to the window finally about 20 minutes later and hand them our cash just to find out they had forgotten to put in our order. We finally wait ANOTHER 20 minutes for our food to finally come out. I'm confused why this was such a long process when there was only one car ahead of us when we arrived 40 minutes earlier and only one car behind us shortly after? Will not be coming back to this location.

Co
Review №41

Lady at the cash register was Super Nice, always used the word Sunshine and Darling...... Very down to earth and friendly. By far my Best Experience at McDonald's and to put the icing on the cake she said Come Back and see us. Made my day 4 sure!

Jo
Review №42

The manager at 115 pm today was amazing

Ad
Review №43

I made an order through Uber Eats at 3:05. The restaurant didn't start preparing my order until 3:33. I later received a notification at 4:02 that my order was canceled. McDonald's starts serving the breakfast menu at 4:00 so they pretended to cancel under the guise of no longer offering the what I ordered at that time but I ordered an hour earlier.

Se
Review №44

Nice, clean, new. They are more serious about preventing loitering, have multiple seating arrangements and offer fast service. No one balked about taking my order in person rather than use the kiosk that is touched by everyone.

ch
Review №45

Terrible service, took way too long, I was at the front of the line, messed up my order and food was cold!

Ma
Review №46

Good food.

lo
Review №47

They mess up my order!

li
Review №48

Ok McDonald's. Attempt 2 of 2. At least this “24 hour” store is open. It's “breakfast only” which sadly means I don't get my French fries. But I've rolled the dice too many times on the store at pioneer and cooper in Arlington to chance it having one of its frequent closures, leaving me with the only option for food being cooking after an 18 hour shift. As a movie theater/restaurant/bar manager. I just wish I knew what the rules were for locations having specific food so I could pick accordingly! This store gets three stars because, despite the many times I've gotten “dinner” (meaning- to me- French Fries) at least THIS 24 hour store was open.

Te
Review №49

It took 15 minutes to get a happy meal with chicken nuggets and chicken strips. After all that waiting, the fries and strips were cold. Never this one again.

Ma
Review №50

I love mc donalds, even tho the icecream machine is always broken

Sh
Review №51

Food was cold, didn't taste right.

Ya
Review №52

If I could put 0 I would. The cashier Sidel was nice. She corrected herself on what they served at that hour but man... the guy that gave us our food at the window was rude. Then he called over a girl in a red shirt, I am assuming some type of leadership position, and honestly she was just as rude. As we pulled away they were grinning about the ordeal.I've worked in customer service for 7 years. I understand things get crazy but if you're spoken to nicely and are asked something nicely by a customer you explain nicely to them what they can do for you without a condescending tone.They definitely need to work on their hospitality and customer service here.So, just for a reference if yall want less ice in your iced coffee ask before you get it because if you don't you'll experience something similar.

To
Review №53

Very clean and good services.

Mo
Review №54

I got my usual two Hot n' Spicy McChickens an Oreo Mcflurry with extra oreos, and medium french fries and it tasted as good as it usually does. But the fries were unevenly salted which was a little frustrating but I was still satisfied with the speed of the service.

Cl
Review №55

Poor customer service! If you don't want to be there then go somewhere else. This is supposed to be a happy place and your employees ruined that with there attitudes!!

Da
Review №56

The employees are mostly friendly. Especially Cheryl in the morning and Faith in the evening. The manager needs to be a little more friendly. He can roll eyes at customers real good though.

Je
Review №57

Sometimes they have an attitude, and sometimes they seem happy to help you. But what Can you expect for a 99 cent burger.

Gi
Review №58

I love going here. Some of the most down to earth regular people here. I have only been here twice, but the people who are here are sweet, and the hospitality by the crew is amazing! Cheryl is awesome, and I love just hanging out with the wonderful people. Food is great, too!

Sa
Review №59

Best place to hangout for University of Texas at Arlington Students

Li
Review №60

I usually rate pretty well but today I couldnt. I go a couple times and most time its sauces forgotten or giving sauces that I didnt ask for. I just ask yall try to be on spot with orders especially when ordered on mobile and made to my own specifications. Thank you.

Mu
Review №61

Great Service every time I visit this place. Friendly staff and good food quality. Clean and good ambience.

Jo
Review №62

All right better customer service some groumpy no smiles

Tr
Review №63

My experience was terrible ordered a vanilla shake and three chocolate chip cookies stood there for 8 minutes before they brought me the shake and that wasn't before I said something. Only for the young man to tell me they had no cookies and they would have to bake some by then it has been 10 minutes since I place this small little measly order. By then I was frustrated and proceeded to ask for my money back for the cookies then I realized I really wanted the cookies and the Shake together so I decided I would ask for my money back on the shake as well. The lady looked at me like I had lost my mind but really it was them that had lost their minds by having me wait by then a total of 13 minutes for a small order. Very displeased and unhappy and will be very unlikely to return! Also let me add that my visit to the restroom was also in Pleasant bathroom was very clean but there was no paper in the stall. So everybody knows what that means LOL.

Cy
Review №64

Incredibily friendly & helpful staff. Beautifully remodelled. I would recommend this restaurant. No one asked me to write this review and I didn't get free food for writing this. We just had a really good experience here and I wanted people to know.

H.
Review №65

I had great customer service and the food was hot and fresh and very delicious!!

Th
Review №66

Quick breakfast

Ni
Review №67

I WAS HAVING A BEAUTIFUL DAY..NOW IRRITATED!!! ALL I WANTED WAS A CUP OF ICE .. SINCE I'M LOYAL TO LENTING .. FOR A WATER THAT I HAVE..WHAT I GOT WAS BUGS LIKE BABY ROACHES FROZEN IN THE ICE AND ON THE ICE..AFTER I PUT HALF THE ICE IN MY WATER I REALIZED THE WAS SOMETHING MOVING IN THE CUP..I PARKED AND WENT BACK IN AND LOST MY RELIGION ON MANAGEMENT AND THE POOR SENIOR CASHIER LADY..SHE WAS APOLOGIZING SO MUCH BUT THE MANAGEMENT DIDN'T SEEM TO GIVE A DAMN. THEY BOTH OFFERED FREE FOOD...I GAVE THE "ARE YOU INSANE LOOK", ROACHES ON ICE, WHO KNOWS WHAT'S IN THE FOOD!!!!I'LL NEVER GET ICE AT A RESTAURANT AGAIN AND NO DARK BEVERAGES..I NEED TO SEE WHAT I'M DRINKING!!!! DON'T MESS WITH MY ICE, CHEESE .. DON'T MESS WITH NOTHING.. BOTTLED BEVERAGES FROM NOW ON AND MY OWN ICE THAT I MAKE. OFF TO BUY A COOLER FOR THE CAR. #ThreeMoreWeeksOfLenting #ImBeingTested #IMustPrayOnMyFeelingsOnThis

Gr
Review №68

It was real good.I haven't been to that location for quite some time.Very clean, quick attentive service, and the fries were fresh!I like that!

Al
Review №69

I was good. But I think $199 for medium french fry its too much money.

Ca
Review №70

Clean, roomy. The staff was upbeat and accommodating.

Ke
Review №71

Drive thru never ask if you need condiments for your order. Then when you ask for some the give you the minimum amount.

De
Review №72

Food it ok but you can't beat their speed and efficiency.

Xx
Review №73

This Mc Donald's is HORRIBLE at night. 1st they don't accept cash, I get off at 4 am, I'm a woman that doesn't like to cash. Whatever is going on with the machine needs to be fixed. 2ed I went all the way to the atm only to get a burger from yesterday. Not to mention the wait time. When initially got the food I waited 20 minutes. When I brought the nasty food back I waited another 22 minutes. Will not be going back.

Jo
Review №74

Service was great. It would be appropriate if McDonald's can provide maternity tops for female employees who are expecting mothers.

pr
Review №75

Perfect cosy place to catch some of the McDonald's great deals. Great Service.

La
Review №76

I had a bad experience here a while back but decided to stop by again to give them another chance. Bad choice, there were 4 cars ahead of me so a 30 min wait time makes zero sense. Seems like no one cares to run this place efficiently. Almost forget, they added sauce to my burger after telling them twice to please keep it off. There was no point in going back and getting it replaced I'd rather not eat here again.

sw
Review №77

I give this place high rating after they've renovated. I go there often as I am a student at UTA. The servers are nice and helpful. They've even exchanged the order that had mistake in my part. I've had good experiences so far.

Ni
Review №78

I had a bad experience here several months ago with cold food and old grease, but this morning was a pleasant surprise.Everyone was very friendly and my food was great! It was hot and tasted the way it should be expected. Excellent improvement!

Mi
Review №79

The staff was very friendly,food was good as well.

Ms
Review №80

Everyone always have a attitude at McDonald's. I do not care which one you choose. It is like they all say okay we are going to have a stank attitude all day everyday.okay...hut hut hut....

Ke
Review №81

I asked for chicken nuggets and she threaten to call the police cause it sounded like kitty nuggets

Jo
Review №82

The Arlington location I visited had good service, friendly employees, and a clean appearance.

Ra
Review №83

I love their sausage and biscuit and hash brown deal $1.50 n senior coffee any time of the day

Mi
Review №84

Nice and clean, service is fast. Staff was nice. Bad location because of the construction

Sa
Review №85

Fast service. Order threw the huge tablet they have its convenient especially with the university that is around the corner.

dh
Review №86

They never get the order right. You order from the menu and the menu is outdated. I found one sandwich I like with a few changes and they don't have it anymore

Le
Review №87

This place has great food and good prices. Most crew members are nice and freindly. Times in Drive thru were a little slower. When i went. I got two sandwiches and a fry and drink. When i goto pay they were friendly. When i goto pick up they were taking long then when they gabe me my drink it had soda all over the cup. I asked for asome napkins And when they gave me the food i asked for 1 sauce and she said it was in there with knapkins. When i drove off , Not one napkin in the bag. They need to place napkins on top. No bottom wherei usally find it. So please make sure they are checking the bags before handind out and all drinks that have soda allover them should be wiped .

Ad
Review №88

When you are in hurry and want something cheap, then Mcd is best!

Fr
Review №89

The only one thing is the place is clean but service very poor

Br
Review №90

Always my comfort food ever since i was a kid

OG
Review №91

I like this McDonald's. It has good food. I would have given five stars but sometimes my order is not always right or they forget something. Also one time I got a weird mysterious sauce on my mcchicken so I have not ordered from there in a bit. Staff is cool, I call up there when I have a Uber and ask for sauce and they usually put it in there.

Jo
Review №92

Very good service James attended me at the window he was very kind really good server thank you James!!!

AM
Review №93

Great and updated/remodeled environment with a new-designed ordering system makes your fast food restaurant experience different and pleasant!

Pa
Review №94

They were really great through the drive thru.

Em
Review №95

The food was good but the service wasn't the best the guy at window didn't give us the full order and apeared to be focused on something else. Also the frame was nasty MacDonalds makes grate coffee but this one I disliked.

Im
Review №96

Great friendly staff, they even bring your order to you, keep it up. I will surely be back and recommend this McDonald's to my friends band relatives

Ca
Review №97

Employees are nice to me all the time when I go there which is about 5 to 6 times a week but my breakfast sandwiches are never very hot like they use to be and a lot of the time the buns are hard and I have to pull the hard part off. Other than that I have no complaints.

Jo
Review №98

To expensive for fast food and they never get it right . Kid's now days are to Lazy and don't care

ro
Review №99

Never given a bad review to anything. Ordered through my mobile app, already paid, and they told me they couldn't take my order. I was told to "call my bank" or call "McDonalds". Basically just got scammed. Avoid this location.

ev
Review №100

Great service no wonder its always packed

Information
100 Photos
100 Comments
3.6 Rating
  • Address:611 W E Abram St, Arlington, TX 76010, United States
  • Site:https://www.mcdonalds.com/us/en-us/location/TX/ARLINGTON/611-W-ABRAMS-ST/945.html?cid=RF:YXT:GMB::Clicks
  • Phone:+1 817-265-2437
Categories
  • Fast food restaurant
  • Breakfast restaurant
  • Coffee shop
  • Hamburger restaurant
  • Restaurant
  • Sandwich shop
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • Drive-through:Yes
  • No-contact delivery:Yes
  • Takeout:Yes
  • Dine-in:No
Highlights
  • Fast service:Yes
  • Great coffee:Yes
Popular for
  • Breakfast:Yes
  • Lunch:Yes
  • Dinner:Yes
  • Solo dining:Yes
Accessibility
  • Wheelchair accessible elevator:Yes
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
  • Wheelchair accessible seating:Yes
Offerings
  • Coffee:Yes
  • Kids' menu:Yes
  • Late-night food:Yes
  • Quick bite:Yes
  • Salad bar:Yes
  • Vegetarian options:Yes
Dining options
  • Breakfast:Yes
  • Lunch:Yes
  • Dinner:Yes
  • Dessert:Yes
  • Seating:Yes
Amenities
  • Good for kids:Yes
Atmosphere
  • Casual:Yes
Crowd
  • Groups:Yes
Payments
  • NFC mobile payments:Yes
  • Credit cards:Yes
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