Buffalo Wild Wings
7714 Montgomery Rd, Cincinnati, OH 45236, United States
Review №1

Our server was great. The cook didn't follow instructions on extra wet wings. I tried the berry bash cocktail for the first time and enjoyed its mix of fruity and mint. Overall a good experience.

Review №2

Awesome service!!!This was my first visit, place looked decent. Food was made and served freshly. Person who waited our table took care to meet our expectations. He brought the food as we requested and served with smile. Food was amazing, tasted great!

Review №3

This is the place my daughter requested to go for her birthday dinner as she loves the boneless wings here. We waited over 45 minutes for our food and when it got to the table everything was cold. My kids were starving and I was very upset. The waitress was very nice I believe it was her first day but having cold food delivered to your table after 45 minutes is unacceptable. I took my kids without paying for anything and went to the Oakley pub and grill for some hot food and a late dinner that should have never been late in the first place. I told our waitress at Oakley pub and grill about our horrible experience and she actually did not charge me for my daughter's wings for her birthday. I will never go to Buffalo wild wings again.

Review №4

Wasn't that full with customers but food was slow coming out and we didn't get any silverware or napkins. Lady at the table next to us walked to kitchen to get some. The waitress never asked if we needed anything when she walked by multiple times even with empty cups. Most of the wait staff wasn't wearing their mask properly and the hostess had it below her chin the entire time we were there. I didn't get the wings with the sauce I ordered. The hostess barely wiped another table off before sitting another person there. The bathrooms were dirty. I like BWW but I won't be going back to this location.

Review №5

I had a terrible experience there. We received an entire order for 4 people that was horrible. Out of the four 2 we're absolutely no good whatsoevlr. I will say the manager made it partially correct in the end. The second time we got food it was still over cooked as far as a burger goes. She only let us have some of the food that was ruined replaced. I suggest if you want a good meal don't go there. The worst thing that happened was the manager made it sound like I was lying. I took pictures for her. The really dark picture was supposed to have been the burger and the burnt bun. The burger wasn't fit for human consumption or an animal.

Review №6

I have had good service there on other occasions but tonight was absolutely horrible.... after waiting a half an hour for our food and the cold dining room our server came over to let us know that they couldn't make our food the way that we wanted it.... ended up leaving the restaurant with no food

Review №7

Placed an order for delivery. After paying the delivery time showed it would be 4 hours so called the store immediately and cancelled it. A charge from Doordash still hit my bank. They tell me it was Buffalo Wild Wings that charged me. The call the restraunt that then say oh sorry you have to call back tomorrow for a refund. So 24hrs later still no refund for food I never got. I should add I have screen shots showing it was cancelled.

Review №8

We've always liked this place, but the DoorDash / GrubHub deliveries have made this into a huge hassle. The line to order was mixed in with the large amount of delivery people standing around waiting. The wait to get my carry out was 25 minutes, I was given the wrong order, and then told it would be 15-20 minutes more to get the correct order. There should be a better solution for their substantial carry out business. Standing shoulder to shoulder in the entryway isn't a good option.

Review №9

Rude...i placed my order online, i get there 10- 15 min after promised time cause i know they wont be done on time. The woman working the register asks for my name , goes to the back to check and comes back to say "you ordered chicken wings yeah they just got dropped so you're gonna have to wait over there" no can i get you something to drink while your order is being made..nothing ok....You guys weren't busy i placed and paid online and still had to wait 1/2 hour after promised time. It took for another young lady to come ask for my name because the other one started having a conversation like i wasn't waiting. Just an overall horrible experience. Customer service is 1st priority!

Review №10

The three girls in front taking care of the register have horrible customer service and very bad attitude. The one with pink hair, blue and a brunette. Our waitress had fantastic service and the food was good as well.

Review №11

I went in yesterday to get some takeout and my bill was $19.49. Now if this virus wasn't out I would eat in. If the service was good I would tip 10. I always tip good if the

Review №12

2 wrong orders in a row. Plus, you'd think with covid the service would be a little faster, but that's not the case.

Review №13

They take the order correctly always... ..However. When they give me my order its WHATEVER THEY DECIDE TO GIVE ME

Review №14

Can't even get the simplest order right. Like seriously lol

Review №15

Customer service could have been better

Review №16

Kinda small for a bdubs... but,This place has everything! Over 40 TV's, wings, beer, sports. All the essentials.

Review №17

Terribly under staffed during lunch hours. Half capacity and still can not get orders correct.

Review №18

A 15 piece chicken wings and I've been standing here since 5:30pm and it's now 6:30 pm the place is dead and I still caint get a order out at a decent time this place is a joke and the service is even worse!

Review №19

Cook them right this time but did have to send back wings cause they were absent of sauce

Review №20

I'll call to place an order and ask for extra wet wings. I try to give this location a chance because it's close to me but this is the 4th time recently that I get my wings and they are dry after I've asked for extra wet. The time that they quote is also never right. I always go and have to wait.

Review №21

Traditional wings had either been overcooked or sitting too long, then had barbecue sauce dumped on them.Very dry and disappointing

Review №22

Curtis was great today! He handle frustrating customers with patience. Helping them navigate what they wanted, I appreciate the effort he made.

Review №23

This location is a joke, I ordered carry out and was there within 12 minutes and my “boneless wings” were all the size of a quarter or smaller and nothing but breading and were ice cold somehow? If your frying fresh chicken it shouldn't be cold in 3 minutes

Review №24

Whoever the lady he is that works at the bar named Erica, she does a horrible job.I recommend not going to the bar area until they get rid of this lady or expect to get poor and slow service from an ovbviously overwhelmed bartender/server. I visit this location often (but I am definitely reconsidering) and when I see her I cringe knowing I am going to have a rough experience. Good customer service is a thing of the past.

Review №25

Took about 45 mins to get order and fries were cold. Service was okay. Would not return.

Review №26

I will never go to a Buffalo Wild Wings ever again!! I went to the kenwood location with my 2 kids and they decided they wanted to eat in. My kids ordered 10 boneless wings and I ordered a wrap with a side salad. The kids are half their wings and I ate half the wrap. That left half a wrap, a salad, and half the kids wings left. I even ordered some wedges and wings to go for my husband. My son had a stomachache so he didn't eat much and was ready to go. Trying to take care of the kids I forgot to grab the bag of food, which I spent almost $48 and some change on plus an $8 tip. Once I got home and my son was hungry again I realized I left the bag off food. I called and spoke to the manager who remembered me, due to them replacing my drink that had something floating in it, and she told me there was nothing she could do. Another employee said they put the food in the warmer for 30 minutes and then threw it away. I called 45 minutes after leaving. That is a lot of money on food thrown away. All because I was trying to be a good mom and accommodate my child who wasn't feeling well. So, I will never again be a customer at Buffalo Wild Wings due to the service. The service wasn't that great while there on top of that.

Review №27

They kept on picking up the phone and placing me on hold without saying anything. My order was wrong and they forgot a couple items. Poor customer service! Overall horrible experience

Review №28

I eat here at this location about once a month at least and this was a good experience today. Waiter even offered drinks to go.

Review №29

The wings they serve her taste and looks like the boil them then throw sauce on them. The skin is rubbery no crispness at all. Tried wings at union center location and they were great.

Review №30

The manger did not wear a mask. The kitchen staff did not wear masks. The manager said he was not sick so I should calm down.

Review №31

Good nice service

Review №32

Extremely slow and rude as all out doors, was rude too one of the door dash drivers after he pointed out she had touched the door handles with her gloves and just to make sure she changes them before handling the food I'm done with this place.And I guess I should also mention I ordered a ultimate nacho and street taco it took over 30 minutes and I placed it ahead of time. And they still got it wrong and were mad that I asked for it to be fixed.P.s. I thought they had me wait over 30 mins for a ultimate nacho with no chili . .how does it take over 30 mins to put together a order of nachos without meat? And no I didnt order it with ni meat their mistake.

Review №33

I was traveling and stopped in for a quick lunch. Asked for coffee and was told that don't have any coffee. UGH! Then when I received my salad the garlic toast tasted like it was made a while ago

Review №34

Worst place.. I never seen a Buffalo Wild Wings this worst. Staff are always rude.. they never answer politely.. lazy need to fix them ASAP.. never comes food in-time.

Review №35

Great food and service

Review №36

These people think that it is socially acceptable to have PAPER straws and get rid of good plastic ones. Unbelievable. (the food is pretty solid)

Review №37

The service was great but unfortunately we had a 50% off bar food earned on our app and ordered wings and we told by the bartender (not her fault, she was great) that the 50% off was only good for appetizers. If that was the case the app should've said 50% off appetizers. Huge disappointment, we won't trust our discounts on the app anymore.

Review №38

Trouble always waiting a long time

Review №39

Asian zing

Review №40

We have ordered from this location several times a month for the past 2 years. Tonight I ordered the grilled chicken garden salad with sweet bbq sauce as carryout. There was basically zero sauce on the chicken tenders. My husband's boneless wings were not much better. For a wing place, they need to figure out how to put sauce on wings. Seems like a pretty basic task to me and yet they fail at it. This is not the first time I have experienced this. Also, for as big as the salad is, they only give you one small side of ranch, obviously not enough for even half the salad but of course they would charge extra if I ordered more. Luckily that was no problem this time because I have ranch at home. It's obvious they are cutting corners to save money but it sure seems like a bad way to run a business. Don't plan on coming back unless maybe we eat in and I can complain in person the next time they cut the corners on my order.

Review №41

Haven't been to this Sports Bar in about 2 months. Still the same great place that I enjoy every time I come. The food was on point and the service was excellent, will try to start frequenting a little more. Definitely enjoyed the well priced lunch menu.

Review №42

Was placed on hold 3 different times before I actually got to the point where I could order. Over 10 minutes and no one even asking me to hold or anything.

Review №43

Every time I order carryout from here, I end up sitting and waiting for the food to come out only for it to be cold. I'm done. Gave the food to my dog. Today was the last day you will receive my family's patronage.

Review №44

Great Food & Beer!

Review №45

I usually have a wonderful food experience. My order this time was missing items,the boneless wings were so overcooked there was no meat,just crunch. It was extremely disappointing.

Review №46

So slow. Waited 20 minutes and never got seated or even acknowledged. So ordered food to go instead. Been waiting on that for 30 minutes now. Hopefully my order is at least right this time.

Review №47

0 stars if i could food was rubber and dry, couldnt swallow one bite. lighting was terrible atmosphere was depressing! Waitress was the most unprofessional server iv seen yet acted like i was her "home girl" and seemed to have 0 serving experience, 100% will never go back

Review №48

I always get boneless wings and fries, OR the BBQ chicken sammich with America cheese. AND we ALWAYS get mini corn dogs. Always.

Review №49

Only reason this is better than BWR is the sauces.

Review №50

Food was fried too long. Didn't get the sauces I requested since I wanted them naked with sauce on the side. When I asked why they looked so crispy it was because they didn't have sauce on them. Staff was rude to many customers. I guess I'll have to travel further or switch restaurants. I have been a customer for almost 10 years. Its a shame it seems like the people working take their jobs for granted. $40 worth of wings that tasted refried. Never again!

Review №51

Nice service, but order was short. Should have been 18 traditional wings but only received 15. They f#@ k you at the carry out.

Review №52

Food was fresh and delicious, portions were correct. Great service with a smile, but utensils and napkins not immediately brought with food. Very clean and fresh since the renovation

Review №53

Service was great. Very interactive server. She didn't check too often and was able to keep my glass filled. I had the new jalapeno wings, Caribbean jerk and hot bbq which were all great choices. This was an awesome experience.

Review №54

Good service, and this week Ultimate Nachos were just $5, a great deal. Boneless wings are only $6 for 8 every day. I don't recommend Jammin Jalopeno, it tasted like rubbing alcohol.

Review №55

Took 15 minutes to get a drink. Service terrible all night. Managed to run out of Bud Light, Miller Lite, AND Coors Light all at the same time during Monday Night Football with the Bengals on. Leaving during the second quarter.

Review №56

Food was delicious and fresh. The place wasn't super busy and the service took a little longer than most BDubs. Overall, a good experience and good location.

Review №57

Cashier was great, however they apparently lost my walk in order. Waited over 45 minutes. Manager did not apologize our even interact about the order. Will not go there again. Night was not busy, maybe 5 people in dine in, and i was the only walk in for over 20 minutes

Review №58

Incredible service. Great food. Friendly clean environment. AMAZING STAFF

Review №59

Service was great, food was cold though

Review №60

Food was good but service was friendly but slow.

Review №61

First server I had was rude for no reason so I went to the bar for another server and she was great and had a positive attitude. Fries weren't the freshest but it could've been worse.

Review №62

Waiter was solid. Did a nice jib. The kitchen did not seem to be able to get special requests completed and struggled with a half full restaurant in term of pace.

Review №63

A few days ago they "revamped " the menus, plates ( yes, they now have plates well more of a metal tray similar to chilli's ) and the wait staff clothes ( per the waitress, they hate the shirt vs the old jersey). My small wings were about 3/4 the size as they used to be, I think the price also increased but I'd have to pull up old receipts to verify. All in all they are trying to "upgrade" their place again, which means price increases and moving away from the beer and wings mentality. B Dubs you are a wing and beer place, "don't go a changing". Why do places that serve the masses like tgi Friday's, Chili's and now BWW try to get fancy? I mean come on you have a great market now and you want to upgrade your clients. I for one will visit much less. I'll go to other wing places for wings and I'll go to nicer restaurants for fancy. You are a wing place stop trying to change that, what are you taco Bell from demolition man (movie)???????

Review №64

The service was very slow. So slow a family of 6 got tired of waiting for someone to take their drink orders. They walked out. Our waiter was very sweet. He did his best to accommodate the customers. I never saw management come to check on customers nor help bring out food. I blame management for lack of quality service.

Review №65

My meeting with my old friends were here with fun and good food!

Review №66

Terrible. Took 10 minutes to be seated. When our service was slow and we asked for help- One waitress said to loudly to the other "you can just have them!" Brown sludge in my margarita glass. Food sat and got cold before it was finally brought to us. Salad greens were old and wilted. Our wings came with no blue cheese or celery and everything we asked for was treated like an inconvenience. Wow they suck.

Review №67

They are busy but the staff is wonderful and helpful to help us to plan our friends ‘meeting!

Review №68

We eat here regularly as it's the only place my husband likes. The last time we went thigh... it took 45 minutes to get our food and there was no one there. The waiter was great though.

Review №69

Loved it

Review №70

Amazing food and staff.

Review №71

Weekends are always busy it is acceptable for a little slow service but overall, it is my favorite place to hang out with friends!

Review №72

Love all the different wing sauced wish they would make an all flavor sampler that is 2 wings in all the flavors.

Review №73

Some of the better wing sauce choices around. Service is alright. The food is consistently good. The kenwood location is my favorite, and the Newport location is good too.

Review №74

Always great... but bummed they're removing Guinness. May have to search for a new place.

Review №75

I ordered 14 spicy garlic and 9 honey barbecue wings and asked that they be cooked well done but not hard and wet. This location was kenwood. My wings was very hard and dab of sauce and some of my wings was missing sauce. Called back and spoke with manager Lisa and she told me that I had to bring them back when I had someone pick up my order. She said I could not get a credlt. I do not live around the corner from this location. These wings are the worst wings that I ever received from any of their other locatlons they are always under cooked and I won't be ordering from Kenwood ever again.

Review №76

Messes up our to-go orders every time. I know thats a bold claim but its true. When we eat in its fine but when we get orders to go its something as simple as forgetting our blue cheese or celery to not being able to follow instructions of half and half sauce. Its actually amazing how consistently they mess up.

Review №77

Very rude location and they ALWAYS forget my extras and drinks and I have to remind them more than once when it comes to carry out. Won't be back..

Review №78

This location has good service and pretty good food most of the time! Their lunch menu is the best deal.

Review №79

Bad service dont do lunch time orders if you do tho add an extra 25 minutes on to what they tell you on the phone or online and they have the same excuse everytime we're understaffed

Review №80

Nice to relax and eat wings

Review №81

They charged me twice on my credit card, noticed it a couple days after and went up to speak with the manager just to get it removed. I was calm but the manager was very rude. She got defensive immediately, was condescending that I didn't notice until a couple days later, and was very unsympathetic. I will never come in here again. The manager needs to be replaced.

Review №82

Good and we had a great server named Chad and I had a question and the manager Matt was very helpful.

Review №83

Love the wings and the atmosphere!

Review №84

Great food and service! I let our server know we were in a hurry and she put a rush on the order. Everything was delicious and we made it out with time to spare.

Review №85

Food is good. Wings are ok but somehow I always get upset stomach if I eat hot sauce at Buffalo Wild Wings, it's just me though in family who gets that so I am sure I am allergic to something in that sauce. Staff is good but last time I was there we were party of about 12 people, they gave everyone food and I kept waiting. When I pointed we found they forgot my order and ended up having cold food.

Review №86

Terrible. Awful service. Dirty table, cups, menus, bathroom. Waited a looong time for food and it came out cold. Lettuce looked like guaranteed food poisoning. Even the wings sucked- dry. Buffalo Wild Wings is usually mediocre, but this one is especially terrible.

Review №87

I never write bad reviews. But this is the worst bdubs in cincinnati. I've tried for the better part of two years to give this place every opportunity to get things right because its a convenient place for me and my co-worker to eat lunch. Occasionally there have been glimmers of hope. But i can no longer continue to give them chances.Every time we've gone there, the servers are new. Never seen the same person twice. Obviously terrible turnover. And they never know what they're doing. Rarely is there more than a few tables of people and with the service time, you'd think the place was busy. Every time i order wings with light sauce they come out swimming. And that's if we have time to eat there because numerous times we've had to get our food to go because it took too long.Several times i've had to call them out on the fast break lunch because it took way longer than 15 minutes. I've had to argue with the manager a couple of times about getting charged full price for my order because the order was put in the computer after 2 despite the fact that we would sit there for 15-20 minutes while no one took our order. Will not be back. I tried, kenwood bdubs. But you're just a travesty.

Review №88

Me and my family love it here, the staff are very nice and quick. the food is everything and just a good experience

Review №89

Friendly staff. Busy during events - can be a little slow. But food is reliably accurate & delicious.

Review №90

Great staff! Very professional

Review №91

Food was fresh and not over cooked

Review №92

Good quality at a reasonable price

Review №93

The best Bdubs I've been to in awhile!

Review №94

Best BDubs in the Nati. Always make your food the way you want it.

Review №95

Heeeey I work here! When u want fresh Wings don't complain about how long it's takes. .JUST TAKE THE WINGS WHEN THEY COME

Review №96

We kinda just stood there for a while before being seated as the line grew. There was no host at the front. Server was rude. The entire restaurant was completely out of all white wines.

Review №97

Lunchtime on this beautiful day was a breeze. In and out.

Review №98

I'll be honest, I'm not a big fan of BWW but I enjoyed myself. I'm glad they have added more food options to their menu.

Review №99

$15 for 16 boneless wings that took 30 minutes at 11pm on a weeknight. They were lukewarm and only 6 out of 16 had any chicken in them. Otherwise, hard overcooked fried balls of batter, and not worth the wait or the money.

Review №100

Awesome food and service! I'll stop at this location more often!

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2.9 Rating
  • Address:7714 Montgomery Rd, Cincinnati, OH 45236, United States
  • Site:https://www.buffalowildwings.com/en/locations/detail/61
  • Phone:+1 513-891-9453
  • American restaurant
  • Chicken wings restaurant
  • Bar & grill
  • Takeout Restaurant
  • Restaurant
  • Sports bar
Working hours
  • Monday:11AM–10PM
  • Tuesday:11AM–10PM
  • Wednesday:11AM–10PM
  • Thursday:11AM–10PM
  • Friday:11AM–10PM
  • Saturday:11AM–10PM
  • Sunday:11AM–10PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • Dine-in:Yes
  • Takeout:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Fast service:Yes
  • Sports:Yes
Popular for
  • Lunch:Yes
  • Dinner:Yes
  • Solo dining:Yes
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
  • Wheelchair accessible seating:Yes
  • Alcohol:Yes
  • Beer:Yes
  • Cocktails:Yes
  • Comfort food:Yes
  • Happy hour drinks:Yes
  • Happy hour food:Yes
  • Hard liquor:Yes
  • Kids' menu:Yes
  • Late-night food:Yes
  • Quick bite:Yes
  • Vegetarian options:Yes
  • Wine:Yes
Dining options
  • Lunch:Yes
  • Dinner:Yes
  • Catering:Yes
  • Dessert:Yes
  • Seating:Yes
  • Bar onsite:Yes
  • Good for kids:Yes
  • High chairs:Yes
  • Restroom:Yes
  • Wi-Fi:Yes
  • Casual:Yes
  • College students:Yes
  • Family-friendly:Yes
  • Groups:Yes
  • Tourists:Yes
  • LGBTQ friendly:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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